I cannot access the internet. What can I do?
Perform a power cycle on the Optical Network Terminal (ONT) and router by switching off the power supply and switching it back on after 5 minutes.
If problem persists, please refer to the ONT troubleshooting guide.
For routers and Wi-Fi mesh troubleshooting, please refer to the following support channels:
ASUS | Linksys | TP-Link | |
---|---|---|---|
Technical Support | Technical Hotline +65 6636 9163 Operating Hours Monday to Friday: 0930 – 1730 Saturday: 0930 – 1230 Closed on Sunday & Public holiday | Technical Hotline +65 3158 6277 Live Chat Operating Hours Support in Mandarin: 9:00 AM to 5:30 PM Mon-Fri Support in English: 24/7/365 | Technical Hotline +65 6284 0493 Operating Hours 24/7 |
Service Centre | Avertek Enterprises Pte Ltd 25 Kallang Ave #03-03 Singapore 339416 Tel: +65 6341 7839 Operating Hours Monday to Friday: 0930 – 1800 Closed on Saturday, Sunday and Public Holiday | Digital Hub Pte Ltd 150 Ubi Avenue 4, #04-01 Singapore 408825 Tel: +65 6512 9206 Operating Hours Monday to Friday: 0900 – 1700 Saturday: 0900 – 1300 Closed on Sunday and Public Holiday | Ban Leong Technologies Limited 150, Ubi Avenue 4, #04-01 Singapore 408825 Tel: +65 6512 9250 Operating Hours Monday to Friday: 0900 – 1700 Saturday: 0900 – 1300 Closed on Sunday and Public Holiday |
Online Support | Official ASUS Support Site | Official Linksys Support Site | Official TP-Link Support Site |
The reclassification is subject to NetLink Trust’s approval and action. The process may take 1 – 3 months to complete.