awards & accolades
Thank you for being a part of our success and achievements.
Awards
Since our launch in 1997, M1 has grown from strength to strength and the numerous awards and accolades we received are testimony to the company's success and achievements.
SABRE Awards Asia-Pacific 2021
M1 received top recognition “Diamond award” for CEO of the Year
Marketing Interactive Loyalty & Engagement Awards 2021
M1 bagged the Gold Award for Best Employee Engagement Strategy
The Straits Times Singapore’s Best Employers Award 2021
M1 is ranked at No. 79 and the only local telco to be featured in the top 200 list in Singapore
Contact Centre Association of Singapore Awards 2021
M1 won Gold in Customer Experience (CX) Mystery Shopper Award (Chatbot), Bronze in Best Social Media Contact Centre of the Year, Best Social Media (Webchat) Contact Centre of the Year and Contact Centre Champion of the Year
Recent Awards and Accolades
2021
2020
The Straits Times Singapore’s Best Employers Award 2020
M1 is the only telco to be featured among top 150 list in Singapore
Contact Centre Association of Singapore Awards
M1 won Gold in "Best Customer Service Professional of the Year" and Silver in "Best Contact Centre Trainer of the Year" awards
Patron of the Arts Award
Presented to M1 for 19th year consecutively by the National Arts Council
2019
Patron of the Arts Award 2019
Presented to M1 for 20th consecutive year by the National Arts Council
Contact Centre Association of Singapore Awards 2019
M1 won Sliver in Best Outsourced Programme Contact Centre of the Year and Bronze in Customer Experience (CX) Mystery Shopper Award
2018
IMDA’s IMconnected Interactive Report
M1 achieved best 4G throughput speeds and lowest latency for the period January to June 2018
EXSA (Excellent Service) Awards
M1's staff received 12 Star, 60 Gold, and 78 Silver awards.
2017
M1’s staff received 16 Star, 48 Gold and 106 Silver awards for outstanding service
M1 received "Best Contact Centre Team Leader of the Year" and "Best Customer Professional of the Year" awards
Presented to M1 for 18th year consecutively by the National Arts Council
2016
CTIA Emerging Technology Awards
Ranked 3rdplace (Mobility Management Solutions) for In-vehicle HetNet technology
National Infocomm Awards
M1 won Merit Award for Most Innovative Use of Infocomm Technology
Small Cell Forum's Excellence in Commercial Deployment (Urban)
M1 received award for WiFi-On-The-Go service on Singapore’s first connected public buses
Presented to M1 for the 17th year consecutively by the National Arts Council
2015
Singapore Productivity Awards
M1 received Award of Excellence in IT sector
IDA’s MyConnection SG Pilot Survey
M1's 4G network achieved best 4G experience for the period from October 2014 to March 2015
Frost & Sullivan’s Telecommunications Services Customer Experience Study
M1 received "Excellence In Customer Experience - Overall Telecommunications Services", "Excellence In Customer Experience - In-Store Channel", "Excellence In Customer Experience - Contact Centre Experience" and "Excellence In Customer Experience - Mobile" awards
Patron of the Arts SG50 Award
Presented to M1 for the 16th year consecutively by the National Arts Council
M1’s staff received 4 Star, 27 Gold and 68 Silver awards for outstanding service
Changi Airport Group's Outstanding Outlet Award
M1 Shop at Changi Airport Terminal 3 received award in recognition of going the extra mile for customers
Singapore Media Awards
M1 won Most Improved Local Brand
SG50 Campaign Ad of the Month
Print Ad of the Month for Straits Times and LianHe ZaoBao
2014
Presented to M1 for the 15th year consecutively by the National Arts Council
Frost & Sullivan Singapore Telecommunications Award
M1 received Best Customer Experience award
Past Awards and Accolades
Past Awards
GONG 2013 Creative Circle Awards
M1's brand campaign, "M1. For Every One." won the Silver Award for Film Advertising Craft (Best Editing)
M1 staff received one Star, eight Gold and 32 Silver for their outstanding service. M1 Shop also received the Singapore Service Class (S-Class) Certification from SPRING Singapore
Presented to M1 for the 14th consecutive year by the National Arts Council.
Marketing Excellence Awards 2012
M1 received Gold award for Excellence in Integrated Marketing (Consumer) for 'The World's Different with a Friendly Telco' brand campaign
SIAS Investors Choice Award 2012
M1 won Most Transparent Company, Services (Merit)
CommsDay Asia Awards 2010
Presented with the Best Mobile Operator award, an Asia Award in recognition for Asia telecom excellence
Asian Mobile News Award 2008
M1's Chief Executive Officer, Neil Montefiore, was voted Mobile Operator CEO of the Year and M1 won “Mobile Operator of the Year” Singapore award
MediaCorp Viewers' Choice 2007
M1's SunTalk Plus television commercial - the Indian Restaurant TVC was winner in the local category
Lifetime Achievement Award 2006
M1's Chief Executive Officer, Neil Montefiore, was conferred the for his commitment and contribution to the advertising industry by the Institute of Advertising, Singapore
GSM Association's Award 2005
M1's "1 life. live it" commercial won the "Best Broadcast Commercial" for 2005
FinanceAsia's 2004, Asia's Best Companies
M1 and its Chief Financial Officer, Karen Kooi, were in the top three positions in the categories of Most Committed to Strong Dividend Policy and Best CFO respectively
Annual Call Centre Awards 2003
M1 won "New Call Centre of the Year Award" at the 3rd Annual Call Centre Awards 2003 for its new call centre dedicated to supporting its corporate customers
Annual World Communication Awards 2003
M1 voted Best Regional Mobile Operator and Best Brand
Singapore Business Awards 2003
Neil Montefiore was named Outstanding Chief Executive
Asia Business Leader Awards 2002
Innovator of the Year award for Chief Executive Officer, Neil Montefiore
“COPC-2000" standard 2002
Certification of M1 call centre with the "COPC-2000" standard, a world recognised certification standard for call centres
New York Festival's Advertising/Marketing Effectiveness International Awards 2001
Gold Medallion in the telecoms category for "Everywhere Under the Sun" campaign
Call Centre Council 2001
Best call centre award for centres with more than 50 staff
Financial Times Global Telecoms Awards 1999
Most Effective Marketing Campaign