FoneCare

A better way to

CARE FOR YOUR PHONE

Never worry about damaging or losing your phone.

Contact Support

Meet, FoneCare+

A one-stop service that ensures your device is secured and at hand whenever you need it. Plus, no contract required!

Monthly Subscription
$9.90

Promotional waiver of first month subscription
(For online purchase please key in promo code: FC1mth)

Benefits

Device Swap Or Replacement

Device Swap Or Replacement

Enjoy 2 swaps or 1 replacement and 1 swap in every 12 rolling months.

Speedy Free Delivery

Speedy Free Delivery

Enjoy free delivery right to your doorstep within 4 hours.

Handset Upgrade

Handset Upgrade

Get a swanky new handset every year.
(Applicable for 2-year plans)

 

Note: FoneCare+ is not applicable for Samsung – Galaxy Fold, Galaxy Z Fold2 and HUAWEI – Mate Xs.

 
 
Enjoy 2 Swaps or 1 Replacement and 1 Swap every rolling 12 months. Whenever you need to swap or replace your device, an additional service fee is applicable.
Device
Retail Price
iPhones / iPads Other Devices
< $1,000 $1,000 - $1,500 $1,501 - $2,000 > $2,000 < $600 $600 - $1,500 > $1,500
Swap $160 $175 $260 $300 $75 $125 $240
Replacement
(first 6 months)
$380 $575 $730 $890 $275 $425 $625
Replacement
(after 6 months)
$290 $375 $530 $690 $175 $275 $480
 
Enjoy free delivery right to your doorstep within 4 hours.
Acceptance Time Delivery Time
Monday to Saturday, 8am to 2pm Within 4 hours of the Acceptance Time
Monday to Friday, between 2pm and midnight The next day before 12:00 noon
Monday to Saturday, midnight to 8am The same day before 12:00 noon
Saturday after 2pm to Sunday 10am Delivery by 6pm on Sunday*
Sunday after 10am Monday before 12:00 noon

*Chargeable at $85.60/trip (inclusive of GST)
Note: For deliveries that fall on a public holiday, the delivery will be made on the next day that is not a public holiday.

 
Enjoy up to $650 waiver on your early re-contract fee and new phone (if applicable), when you return your existing registered FoneCare+ device and early re-contract on your 12th – 20th month of your device contract:
iPhones and iPads Other Devices
Device Retail Price* $600 to $1200 $1201 to $1800 > $1800 $400 to $1000 > $1000
Early re-contract and device waiver amount (if applicable) $350 $500 $650 $50 $200


*Device Retail Price is the recommended SGD retail price of your device on the date the device was launched with M1.

Make FONECARE+ YOURS

Step 1

Subscribe to FoneCare+ when you:

  • sign up / re-contract on our 2-year mobile plans with a new device
  • sign up SIM-only Plan and purchase a new device

Step 2

Visit 24-hour FoneCare+ Online Portal for any service requests.

Step 3

Payment of Service Request Fee

Step 4

Free delivery to your doorstep

Step 5

Upgrade your handset and enjoy greater savings after 12 months (Applicable for 2-year plans)

 

As a FoneCare+ subscriber, you can access a screen repair service at $99.
For more information, visit m1screenrepair.asurion.com
Separate Terms and Conditions apply. Click here for FAQ on Screen Repair.