Menu Icon
M1 Logo
Back to Main Menu

cranky phone? we've got it sorted.

Dropped it. Dunked it Just don't like the smell? FoneCare+ Pro always has your back. No contract, no hassle, and expert help always on standby.

here’s everything included.

Battery Replacement

Get your battery replaced when
battery health is low.

Device Swap or Replacement

Up to 2 swaps, or 1 replacement and 1 swap every
12 rolling months.

Device Refresh

Once every 12 rolling months. Includes a deep clean,
OS refresh, diagnostic check, front screen replacement,
and a free accessory. 

Tech Support & Security Advisor

Unlimited hands-on device help via Tech Buddy,
plus advisories to keep online data safe.

Free Doorstep Delivery

Swap and replacement devices delivered free to
your doorstep, within 2 hours.

Handset Upgrade

Upgrade to a new handset from month 12
onwards. Available for Bespoke Contract
subscribers only.

FoneCare+ Pro Note Banner
Note: Battery Replacement and separate access to Device Repair are only applicable for customers who sign up for FoneCare+ Pro from 22 April 2026 onwards.

how to get FoneCare+ Pro

Get FoneCare+ Pro
Included FREE
with Bespoke Flexi+ plans
800GB  |  1TB  |  10TB
or
Add $12.12/mth
with other Bespoke Flexi
or Bespoke Contract plans
new! repair your device with us
new! repair your device with us

From 22 April 2026, FoneCare subscribers have access to a separate repair service.
 

Device Repair fees for non-foldable mobile devices are $149. Foldable devices are $349.

Access the Repair Portal
FoneCare+ Pro Steps

need help? FoneCare+ Pro has your back.

Perform your service request with FoneCare+ Pro – fast and hassle-free.

Portal Icon
Step 1
Visit the FoneCare+ Online Portal
(24/7) to submit your request
Payment Icon
Step 2
Make payment for the service request
Delivery Icon
Step 3
Enjoy FREE doorstep delivery
Upgrade Icon
Step 4
Upgrade your handset after 12
months and enjoy greater savings
*For Bespoke Contract only

Connect with our tech experts and enjoy unlimited access to a wide range of device support and tips to get more out of your smartphone.

This includes setting up of phones, connecting to other devices and platforms, privacy configuration and more!

Only applicable with FoneCare+ Pro

Enjoy 2 Swaps or 1 Replacement and 1 Swap every rolling 12 months. Whenever you need to swap or replace your device, an additional service fee is applicable.

Device RRPiPhones and iPadsOther Devices

less than

$1,000

$1,000

to

$1,500

$1,501

to

$2,000

more than

$2,000

less than

$600

$600 to $1,500

Non-foldable/non-flip more than $1,500 or Foldable/flip $1,501 to $2,000

Foldable/flip more than $2,000

Swap Fee

$150.00

$175.00

$260.00

$300.00

$80.00

$170.00

$280.00

$500.00

Replacement Fee

$380.00

$575.00

$730.00

$890.00

$265.00

$495.00

$685.00

$1,000.00

Enjoy 1 device refresh every 12 rolling months. Device Refresh comprises the following services: 

  1. Conducting deep cleaning
  2. Performing a diagnostic check
  3. Operating a system refresh
  4. Screen replacement for:
    • • Front screen (for non-foldable/flip devices) or
    • • External and internal screens (for foldable/flip devices)
  5. Providing a cleaning solution kit
  6. Providing a free phone accessory (e.g. screen protector)
Mobile Device type/ Device RRP*Service Fee (inclusive of GST)

Non-foldable/non-flip devices only

S$79 

Foldable / flip devices only with RRP ≤ S$2,000 

S$79 

Foldable/flip devices only with RRP > S$2,000

S$299

*Device RRP is the recommended SGD retail price of your Device (including GST) on the date the Device was launched with M1.

For swap and replacement service requests, enjoy free delivery right to your doorstep within 2 hours.

Acceptance TimeDelivery Time
Monday to  Sunday 8.46am to 3.45pmWithin 2 hours of acceptance time
Monday to  Sunday 3.46pm to 12amThe next day 9.00am to 11.00am
Monday to  Sunday 12.01am to 8.45amThe same day 9.00am to 11.00am
Monday to  Sunday after 2.00pmNight delivery 6.00pm – 10.00pm*

For  device refresh requests, enjoy next day pickup or same-day walk-in.

Acceptance TimePick-Up Time SlotDelivery Time

Before 9.00am, Monday – Thursday

9.00am to 2.00pm

 

Next day 2.00pm to 6.00pm (Monday – Friday)

9.00am – 2.00pm, Monday to Thursday

2.00pm to 6.00pm

2 days later

2.00pm to 6.00pm (Monday – Friday)

Before 8.00am, Friday

8.00am to 12.00pm

Next day 2.00pm to 6.00pm, Saturday

8.00am – 2.00pm, Friday

2.00pm to 6.00pm

2 days later

2.00pm to 6.00pm, Sunday

All walk-in are by appointment only. Available from Monday to Saturday, 9am to 5pm. 

*Chargeable at $45/trip (inclusive of GST)
  Note: For deliveries that fall on a public holiday, the delivery will be made on the next day that is not a public holiday.

Enjoy up to $650 waiver on your early re-contract fee and new phone (if applicable), when you return your existing registered FoneCare+ device and early re-contract on your 12th – 20th month of your device contract:

 iPhones and iPadsOther Devices
Device Retail Price*$600 to $1200$1201 to $1800> $1800$400 to $1000> $1000
Early re-contract and device waiver amount (if applicable)$350$500$650$50$200

*Device Retail Price is the recommended SGD retail price of your device on the date the device was launched with M1.

Scan and monitor your email to stay informed and updated on breaches through real-time dark web monitoring. Get a monthly email detailing your data breach monitoring efforts.

Evaluate your digital security with a self-assessment to gauge your level of online safety.Uncover and acquire knowledge about the optimal security practices that will maintain the health of your cybersecurity habits.

Only applicable with FoneCare+ Pro

Enjoy 1 battery replacement service that allows you to change your degraded battery to a new battery.​

Battery replacement fee (inclusive of GST):​

  • S$49 for the first two years of your FoneCare+ Pro program​

  • S$79 in the third year of your FoneCare+ Pro program​

To be eligible for Battery Replacement service, your mobile phone:​

  • Must not have a bloated or swollen battery nor have any other damages.​

  • Battery health check performed during pick-up must reflect the battery capacity as:​

    • Apple: less than 80%;​

    • Samsung: "bad" or "weak";​

    • Other Android: the above checks will be performed at the repair centre to assess its eligibility.​