Data Protection


M1 is proud to be the first telco in Singapore to be awarded the Data Protection Trustmark (DPTM) Certification by the Infocomm Media Development Authority (IMDA) of Singapore.

Through this DPTM certification, it demonstrates M1’s commitment to protect customers’ privacy and assure customers of the sound and accountable data protection practices that M1 has put in place, to boost customers’ confidence on how data are collected, used and disclosed at M1.

You may refer to for our Data Protection Policy.

Your privacy matters, and M1 respects that. The M1 Data Protection Policy aims to help you understand how we collect, use and disclose your Personal Data and describes how M1 subscribes to the principles and requirements of the Personal Data Protection Act 2012 (PDPA).

For information on how we collect, use and disclose your Personal Data, please refer to the M1 Data Protection Policy.

From 2 January 2014, the Do Not Call (DNC) provisions of the PDPA take effect. Broadly, they prohibit organisations from sending marketing messages (via voice calls, SMS or fax messages) to Singapore telephone numbers registered with the national DNC Registry.

M1 will abide by the DNC provisions. We will refrain from sending you such marketing messages if you have registered your Singapore telephone number on the relevant DNC registry, unless we are allowed to do so under DNC provisions, applicable laws and regulations. In addition to our rights under such provisions, laws and regulations, do note that if you have given us consent to send you marketing messages, we may continue sending you marketing messages until you withdraw your consent to us.

To ensure that you do not miss out on the latest offers, promotions or benefits, simply opt in to receive such messages. That way, you can stay posted on the latest offers, exclusive rewards, re-contract status, device launches, and much more. You may update your marketing communication preference via:

For M1 Postpaid and Fibre:
For M1 Maxx:

More information about the PDPA and DNC regulations is available at the Personal Data Protection Commission's website.