Dotted image

Security

ALERTS

Dotted image

How can you protect yourself from fake M1 website?

  • Always type in the URL of the M1 website (https://www.m1.com.sg) directly into the address bar of your browser.
  • Check that you are using the official M1 website. To do this, go to the address bar of your web browser and look for the “lock” icon. When you click on the icon, a new window should appear confirming that Entrust has identified that the certificate is issued to M1 Limited.
  • Keep your computers, devices and software updated with the latest security patches.
  • Use professional anti-virus software and keep it up to date.
  • Never disclose personal, financial or credit card information on unknown or suspicious websites.

Description:

We would like to notify our customers of isolated incidents of phishing emails impersonating as M1 to obtain personal and financial information.
To further verify that you are on the official M1 website, go to the address bar of the web browser and look for the “lock” icon.


The link within the email has been masked and clicking on the link will redirect customers to the phishing website. Upon hovering over the link, the true web link will be revealed.

M1 will neither request for financial information to have customers check on their bills nor to provide a refund. Any surplus would instead be utilised to offset payment for the next month.
Do not hesitate to reach out to M1 to verify the authenticity of such emails and requests.
For customers whose accounts might have been compromised, please login to your M1 account to update your password. We urge all customers to exercise caution and not follow the instructions of such emails.

M1 will not request for personal or financial information through email, SMS or other similar channels.
If urgent action is required, do contact us using the Live Chat on the My M1 App. Mobile access to M1 accounts can be done through the My M1 App or by keying in our website’s URL (www.m1.com.sg) directly into the browser.

Description:

We would like to alert our customers of phishing websites impersonating as M1, with instances of scammers baiting customers with bill rebates or refunds, in attempts to obtain your M1 login credentials and credit card information. To mitigate such incidents, we would like to alert and encourage all customers to remain vigilant and protect yourself by checking that you are on the official M1 website. Go directly to https://www.m1.com.sg to ensure that you are on our website.

To further verify that you are on the official M1 website, go to the address bar of the web browser and look for the “lock” icon.

imagetop


Upon clicking the icon, a new window or pop-up should appear, confirming that the website has been verified by Entrust, with a certificate issued to M1 Limited.

imagebelow


M1 will not request for personal or financial information through email, SMS or other similar channels.
If urgent action is required, do contact us using the Live Chat on the My M1 App. Mobile access to M1 accounts can be done through the My M1 App or by keying in our website’s URL (www.m1.com.sg) directly into the browser.

  1. Description:

    Scam calls are prevalent around the world. To mitigate spoof calls, we would like to alert and encourage all customers to stay vigilant and protect yourself by:

1. Blocking unknown spam call numbers on mobile devices.

2. Practicing discretion when picking up calls from private numbers, overseas (if you are not expecting a call from overseas) or unknown prefix. Customers in Singapore are advised that for local calls, there will not be a ‘+’ prefix (Example 1) and international calls have a ‘+’ prefix (Example 2).

 

Source : CNA

3. Customers who receive suspicious unsolicited phone calls or automated voice messages should hang up immediately and not to provide or share personal details and passwords with unknown callers.

Description:

We noticed isolated incidents of emails, impersonating M1. These fraudulent emails may contain weblink that try to obtain your financial/personal information or lead to phishing attacks. Please exercise caution and do not follow any instruction from such emails.

Description:

The “M1 Australia” Facebook page https://www.facebook.com/M1Australia/ is not a M1 Limited page. Customers are advised not to engage with or make any purchases via this page.