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eSIM

All about eSIM
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An eSIM is a digital SIM that allows you to activate a mobile plan from M1 without having to use a physical nano-SIM. It works the same way as a physical SIM, but without the hassle of putting a SIM in your SIM slot. Your device can use multiple mobile numbers at any one time, however it will be easily interchangeable.

 

M1 is one of the FIRST few providers to offer 5G eSIM in Singapore as we encourage our customers to be in the forefront of technology.

You may sign up for our 5G eSIM at the following channels:

  • New line sign-ups: M1 shops
  • Existing line SIM exchange: My M1+ app or M1 shops

 

Within the My M1+ app, click More > select SIM Management > request for a 5G eSIM. Alternatively, call in to 1627 for assistance. Check out this video : https://m1.sg/pSIMtoeSIM

For iOS devices, please refer to the setup instructions here.

 

For Samsung devices, please refer to the setup instructions here.

A 5G eSIM allows the convenience of changing SIM without having to get a physical SIM, and exchanging it within your phone. It allows you to have multiple plans within your device – separating WORK and PERSONAL. It also allows you to connect to 5G connectivity seamlessly.

At present, M1 supports eSIM on following devices:

iOS Devices

  • iPhone XR / XS / XS Max or later
  • Apple iPhone 11 or later
  • Apple iPhone SE Gen3
  • Apple Watch Ultra, Watch Series 8 & Watch SE (Gen2) (Wi-Fi + Cellular) or later
  • Apple iPad Pro 12.9 (Gen6), iPad Pro 11 (Gen4), iPad (Gen10) & iPad Air (Gen5) (Wi-Fi + Cellular)

 

Compatible iOS

  • iOS 12.1.1 or later
  • iPhone XS, iPhone XS Max, iPhone XR or later installed with at least iOS12.1 or later version
  • eSIM on iPhone is not offered for iPhone model in China mainland, and certain iPhone models do not feature eSIM in HK & Macao
  • The model year 2019 or later for iPad

 


Android Devices

  • Samsung S20 Series or later / Galaxy Fold/ Z Flip or later / Samsung Note20 / Note20 Ultra 5G

  • Xiaomi 12T Pro, Oppo Find 5 Pro

 


As the adoption of eSIM grows and more phone manufacturers start offering eSIM, M1 would be able to support many more eSIM-enabled mobile devices in the future.

Yes, please refer to M1 Tourist Prepaid SIM.

Yes, you may even choose to install all the eSIM profiles on the same mobile device.

M1 is currently offering a FREE 5G eSIM upgrade for customers who are on 4G SIM / 4G eSIM (SIM charge worth $38.15​) until further notice.

You will be able to retain your 5G eSIM number however you will need to remove your eSIM profile from the current device and re-download into the new intended device (a fee of $5.09 applies for the re-download). This change can be done via My M1+ app. Simply retrieve the QR code via App Settings in the new device and re-download the eSIM profile. Be sure to do this while connected to Wi-Fi.

 

Checkout this video : https://m1.sg/eSIMnewdevice

Current SIM card charges of $38.15​ will apply.

Log in to the My M1+ app using your M1 ID (your registered email address). Go to More > SIM Management and tap on the mobile number you are checking.

 

  • If you are presented with the QR code, it means the eSIM profile has not been installed yet. You may proceed to scan the QR code using your intended device.

  • If you see the message “Your eSIM is currently active”, the eSIM profile is installed. For installation to the intended device, please follow the steps below:

Step 1: Delete the eSIM profile on the wrong device

Step 2: Log in to My M1+ app using your M1 ID, go to More tab and select SIM management

Step 3: Scan the QR code using your intended device

 

Please note that an eSIM re-download fee of $5.09 will apply.

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