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eSIM

FAQs

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Selected iOS and Android devices feature Dual SIM capability with a nano-SIM and an eSIM. An eSIM is a digital SIM that allows you to activate a mobile plan from M1 without having to use a physical nano-SIM.

    Here are some advantages of an eSIM:
  • Hold separate voice / data plans on a single device and switch whenever you want to
  • Assign and use one number for work and another for personal use

Your device can use one number at any one time.

You may sign up for eSIM at the following channels:

New Line Sign-ups : M1 Shops and https://shop.m1.com.sg
Re-contracts : M1 Shops and https://shop.m1.com.sg

If you wish to change your existing physical SIM to an eSIM, you may do so via M1+App (Under More tab, select SIM Management) or call in to 1627 for assistance.

For iOS devices, please refer to the setup instructions here.

For Samsung devices, please refer to the setup instructions here.

  1. What is Dual SIM?
    Dual SIM gives you the convenience of having two phone numbers on a single device. You can have separate personal and business numbers or purchase separate data plans.

  2. What are the devices that currently support eSIM?
    At present, M1 supports eSIM on following devices:

    Supported iOS Devices
    • Apple iPhone 14 series, iPhone 13 series, iPhone 12 series, iPhone 11 series
    • Apple iPhone SE Gen3
    • Apple Watch Ultra, Watch Series 8 & Watch SE (Gen2) (Wi-Fi + Cellular)
    • Apple iPad Pro 12.9 (Gen6), iPad Pro 11 (Gen4), iPad (Gen10) & iPad Air (Gen5) (Wi-Fi + Cellular)
    • iPhone XR / XS / XS Max or later, iPhone SE (2020), iPad (7th Gen), iPad Air (3rd Gen), iPad Mini (5th Gen), iPad Pro (11-inch) (1st Gen & 2nd Gen), iPad Pro (12.9-inch) (3rd & 4th Gen)


    Compatible iOS
    • iOS 12.1.1 or later
    • iPhone XS, iPhone XS Max, iPhone XR or later installed with at least iOS12.1 or later version
    • eSIM on iPhone is not offered for iPhone model in China mainland, and certain iPhone models do not feature eSIM in HK & Macao
    • The model year 2019 or later for iPad


    Supported Android Devices
    • Samsung S22 series / Samsung S21 series / Samsung Note20 / Note20 Ultra 5G, Samsung S20 / S20+ / S20 Ultra 5G, Samsung Galaxy Z Flip, Samsung Galaxy Fold
    • Xiaomi 12T Pro, Oppo Find 5 Pro


    As the adoption of eSIM grows and more phone manufacturers start offering eSIM, M1 would be able to support many more eSIM-enabled mobile devices in the future.

  3. Are prepaid lines supported for eSIM?
    Yes, please refer to M1 Tourist Prepaid SIM.

  4. Can customers subscribe to multiple lines with M1 with eSIM?
    Yes, and the customer can choose to install all the eSIM profiles on the same mobile device.

  5. How can I apply eSIM?
    You may sign up for eSIM at the following channels:

    New Line Sign-ups: M1 Shops and https://shop.m1.com.sg
    Re-contracts: M1 Shops and https://shop.m1.com.sg
    If you wish to change your existing physical SIM to an eSIM, you may do so via M1+App (Under More tab, select SIM Management) or call in to 1627 for assistance.

  6. What are the charges for eSIM?
    Existing SIM card charges of $37.80 will apply.

  7. What are the replacement charges for eSIM?
    Current SIM card charges of $37.80 will apply.

  8. What happens if I accidentally delete my eSIM profile on my device?
    You may access My M1 App on another device and retrieve the QR code via the App Settings and re-scan the QR code using your intended device. Please note that an eSIM re-activation fee of $5.04 will apply. If you are on Bespoke plans, you may do so via M1+App (Under More tab, select SIM Management) or call in to 1627 for assistance.

  9. What should I do if I scanned the QR code on the wrong device?
    Check your eSIM status via My M1 App > More > Setting. If you are presented with the QR code, it means eSIM profile has not been installed yet. You may proceed to scan using the QR code using your intended device. If you see “eSIM Profile is currently in use”, the eSIM profile is currently installed on the wrong device. Please follow the steps below:
    • Delete the profile on the wrong device.
    • Go to My M1 App to retrieve the QR code via App Settings. Re-scan the QR code using your intended device. Please note that an eSIM re-activation fee of $5.04 will apply.
    • If you are on Bespoke plans, you may do so via M1+App (Under More tab, select SIM Management) or call in to 1627 for assistance.