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Network Lock is a feature that protects you from unintended data roaming usage by enabling data roaming only on preferred networks in Data Passport, Daily Passport and Daily Unlimited Data Roaming destinations.
Network Lock will be automatically provisioned to your Postpaid Mobile/Mobile Broadband Plan when you activate data roaming service.
No, Network Lock is a complimentary feature to protects customers from unintended data roaming usage on non-preferred networks.
Yes, you can log on to non-preferred networks to make voice calls and SMS when Network Lock is activated.
Data roaming usage will only be limited to preferred networks.
Yes, you can use data roaming on any network in a country that does not have a preferred network.
The Network Lock feature does not connect you automatically to a preferred network.
If your device setting is on “Auto Network Selection” mode, you will be connected to the network with the strongest coverage based on your current location.
Network Lock will disable data roaming usage if your device connects to a non-preferred network in Data Passport and Daily Passport countries.
You can manually select and connect to the preferred network on your device to minimize any disruption to data usage.
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Simply enter your postal code to see if you're eligible for our 3Gbps and above home broadband plans.
You're all set to sign up or recontract (if eligible) for our 3Gbps and above home broadband plans.
Unfortunately, upgrades in your area are still in progress. In the meantime, we recommend exploring our 2.5Gbps or 1Gbps plans.