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Terms and Conditions

 

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Frequently Asked Questions

 

  1. Who can take part in this TradeUp program?
    Any customer who has an eligible trade-in device can participate this program.

  2. How does this program work?
    Lower the price of your new device when you trade-in with us and apply your M1 Sunshine vouchers upon recontract.

  3. Where can I trade in my device?
    You can trade-in at any of our M1 Shops.
    Daily Operating Hours for this trade-in: 12pm – 4pm and 5pm – 9pm
    Find the nearest store near you https://www.m1.com.sg/support/contact-us

  4. What do I need to bring for this TradeUp program?
    You will be required to hand in the eligible device. Other device accessories (including your device adaptors, USB cables etc) are not required to be handed in.

  5. What do I need to do with my device before I bring in for this TradeUp program?
    You will need to ensure your devices are backed up, OEM lock removed, factory setting reset done and SIM/memory card removed before proceeding to M1 shops to trade-in. You will also need to remove any device casing and screen protectors before handing over the device to our trade-in specialists to evaluate your device conditions.

  6. Can I trade-in more than 1 device?
    Only 1 device is allowed for trade-in on this program.

  7. My device has some defects, sometimes it is not working or cannot be powered up. Can I still participate in the trade-in program?
    The device that you bring in for the trade-in needs to be in working conditions. Devices with the below condition met are considered acceptable as working devices.
    - Can be powered on and off
    - Touch screen is functional
    - Free from corrosion
    - Free from dents or cracks
    - Free from burnt or discoloration
    - All device parts are intact
    If you are unsure of whether your device condition may be acceptable, you can proceed to any of our participating 5 M1 shops listed to get our trade-in specialists to evaluate your device.

  8. My Device has some defects, can I participate for the trade-in program?
    No, devices with defects will not be acceptable. If unsure of device conditions, you can proceed to any of the 5 M1 shops listed to get trade-in specialist to evaluate your device.

  9. What are the defects that will affect my trade-in program?
    • Device cannot be powered on
    • Touch screen is not functioning
    • Device has sign of corrosion
    • Device has burnt/discoloured screen
    • Device has missing parts
    • Device has dents/cracks

  10. Will my device be acceptable for the trade-in if it has gone through any hardware or software modifications?
    The device that you bring in for the trade-in needs to be in its original state and with original parts.

  11. Do I need to remove my screen or pin lock from my device?
    The device that you bring in for the trade-in needs to have OEM lock (ie. iTunes, iCloud, Samsung Account, Google Account etc) and all other passwords (ie. screen/pin/fingerprint lock, Face ID) removed.

  12. How do I turn off or remove "Find My iPhone", "Find My iPad", "iCloud", "Gmail", "Google account", "Samsung account" or "Find My Mobile"?
    please refer to the following links for guidance:
    Apple devices: https://support.apple.com/en-us/HT201351
    Samsung devices: https://www.samsung.com/sg/support/mobile-devices/how-to-log-out-from-samsung-smartthings/
    Oppo devices: https://support.oppo.com/sg/answer/?aid=neu89
    Vivo: https://www.vivo.com/sg/support/questionList?categoryId=10986
    Xiaomi: https://account.xiaomi.com/pass/del
    Huawei: https://id7.cloud.huawei.com/CAS/portal/login.html

  13. I forgot to back-up my data before resetting the device back to factory default settings. Are you able to help retrieve the data?
    After factory reset, we will not be able to retrieve any of your past data. Please ensure you have done all data back-up before doing reset or handing in your device.

  14. Do I have to remove all accessories from my device (such as screen protector and back cover)
    All accessories including device casing, screen protectors, etc are to be removed before handing over your device for the trade-in.

  15. What are the eligible trade-in models?
    Please refer table below for the eligible trade-in Models.

  16. Brand Model Capacity
    Apple iPhone 6 16GB
    Apple iPhone 6 32GB
    Apple iPhone 6 64GB
    Apple iPhone 6 128GB
    Apple iPhone 6S Plus 16GB
    Apple iPhone 6S Plus 32GB
    Apple iPhone 6S Plus 64GB
    Apple iPhone 6S Plus 128GB
    Apple iPhone 7 32GB
    Apple iPhone 7 128GB
    Apple iPhone 7 256GB
    Apple iPhone 7 Plus 32GB
    Apple iPhone 7 Plus 128GB
    Apple iPhone 7 Plus 256GB
    Apple iPhone 8 64GB
    Apple iPhone 8 256GB
    Apple iPhone 8 Plus 64GB
    Apple iPhone 8 Plus 256GB
    Apple iPhone X 64GB
    Apple iPhone X 256GB
    Apple iPhone XR 64GB
    Apple iPhone XR 128GB
    Apple iPhone XR 256GB
    Apple iPhone XS 64GB
    Apple iPhone XS 256GB
    Apple iPhone XS 512GB
    Apple iPhone XS Max 64GB
    Apple iPhone XS Max 256GB
    Apple iPhone XS Max 512GB
    Apple iPhone 11 64GB
    Apple iPhone 11 128GB
    Apple iPhone 11 256GB
    Apple iPhone 11 Pro 64GB
    Apple iPhone 11 Pro 256GB
    Apple iPhone 11 Pro 512GB
    Apple iPhone 11 Pro Max 64GB
    Apple iPhone 11 Pro Max 256GB
    Apple iPhone 11 Pro Max 512GB
    Apple iPhone SE 2nd Gen (A2296) 64GB
    Apple iPhone SE 2nd Gen (A2296) 128GB
    Apple iPhone SE 2nd Gen (A2296) 256GB
    Apple iPhone 12 64GB
    Apple iPhone 12 128GB
    Apple iPhone 12 256GB
    Apple iPhone 12 Pro 128GB
    Apple iPhone 12 Pro 256GB
    Apple iPhone 12 Pro 512GB
    Apple iPhone 12 Mini 64GB
    Apple iPhone 12 Mini 128GB
    Apple iPhone 12 Mini 256GB
    Apple iPhone 12 Pro Max 128GB
    Apple iPhone 12 Pro Max 256GB
    Apple iPhone 12 Pro Max 512GB
    Apple iPhone 13 128GB
    Apple iPhone 13 256GB
    Apple iPhone 13 512GB
    Apple iPhone 13 Pro 128GB
    Apple iPhone 13 Pro 256GB
    Apple iPhone 13 Pro 512GB
    Apple iPhone 13 Pro 1TB
    Apple iPhone 13 Mini 128GB
    Apple iPhone 13 Mini 256GB
    Apple iPhone 13 Mini 512GB
    Apple iPhone 13 Pro Max 128GB
    Apple iPhone 13 Pro Max 256GB
    Apple iPhone 13 Pro Max 512GB
    Apple iPhone 13 Pro Max 1TB
    Samsung  A32 128GB 
    Samsung  A42 128GB
    Samsung  A51 128GB
    Samsung  A52 128GB
    Samsung  A52 256GB
    Samsung  A52s 128GB
    Samsung  A52s 256GB
    Samsung  Z Fold2 256GB 
    Samsung  Z Flip 5G 256GB 
    Samsung  Z Fold3 256GB
    Samsung  Z Fold3 512GB
    Samsung  Z Flip3 128GB
    Samsung  Z Flip3 256GB
    Samsung  Note 9 128GB
    Samsung  Note 9 512GB
    Samsung  Note10 256GB
    Samsung  Note 10+ 256GB
    Samsung  Note 10+ 512GB
    Samsung  Note20 Ultra 256GB  
    Samsung  Note20 5G 256GB
    Samsung  S9 64GB
    Samsung  S9+ 64GB
    Samsung  S9+ 128GB
    Samsung  S9+ 256GB
    Samsung  S10 Lite 128GB
    Samsung  S10 128GB
    Samsung  S10+ 128GB
    Samsung  S10+ 512GB
    Samsung  S10+ 1TB
    Samsung  S20+ 128GB 
    Samsung  S20 128GB 
    Samsung  S20 Ultra 128GB
    Samsung  S20 FE 128GB
    Samsung  S20 FE 256GB
    Samsung  S21 256GB
    Samsung  S21+ 256GB
    Samsung  S21 Ultra 256GB
    Samsung  S21 Ultra 512GB
    Samsung  S21 FE 256GB
    Samsung  S22 128GB
    Samsung  S22 256GB
    Samsung  S22+ 128GB
    Samsung  S22+ 256GB
    Samsung  S22 Ultra 256GB
    Samsung  S22 Ultra 512GB
    Oppo Find X2 Pro 512GB  
    Oppo Find X3 Pro 256GB 
    Oppo Reno5 128GB 
    Oppo Reno5 Pro 256GB  
    Oppo Reno3 Pro 256GB  
    Huawei  P40 Pro  256GB 
    Huawei  P40  128GB 
    Huawei  Mate 40 Pro  256GB
    Huawei  P40 Pro + 256GB 
    Huawei  Nova 3i  
    Huawei  P30 Pro  
    Huawei  P30  
    Vivo  X50Pro  256GB 
    Vivo  X50 256GB
    Vivo  X50e 128GB 
    Vivo  X60Pro  256GB 
    Vivo  Y72 128GB 
    Vivo  v21 128GB
    OnePlus 8T 128GB
    OnePlus 8T 256GB
    OnePlus 9 128GB
    OnePlus 9 256GB
    OnePlus Nord CE 128GB
    OnePlus Nord CE 256GB
    Xiaomi T10 Pro 256GB 
    Xiaomi T10 128GB
    Xiaomi 11 256GB
    Xiaomi 11 Lite 128GB
    Xiaomi 11T Pro 256GB
    Xiaomi 11 Lite NE 256GB

  17. Can I sign up for a new mobile number and contract for this trade-in?
    Yes, this offer is valid for both new or recontracting customer. You will be required to sign up a new mobile number or recontract on the eligible mobile number and to the selected below bill price plans.
    Please refer to the bill plan table below.
    If you are on this existing bill plan You will recontract on this bill plan
    Plan with Device [U.P. $40] Contract with Device [U.P. $50.95]
    Plan with Device + $10 Plan Add-on [U.P. $50] Contract with Device [U.P. $50.95]
    Plan with Device + $38 Plan Add-on [U.P. $78] Contract with Device + $28 Plan Add-on [U.P. $78.95]
    Plan with Device + $70 Plan Add-on [U.P. $110] Contract with Device + $60 Plan Add-on [U.P. $110.95]
    Plan with Device + $195 Plan Add-on [U.P. $235] Contract with Device + $185 Plan Add-on [U.P. $235.95]


  18. Am I restricted to recontract on these bill plans? Can I upgrade my existing plan when I recontract?
    The minimum requirement for your recontract would be on the adjacent plans listed in Q16. However, you may recontract on a higher bill plan

  19. Can I switch to a Bespoke Flexi instalment plan?
    Yes, the TradeUp Program offer is valid for recontract on our Contract with Device plans with 2-year contract or any New Bespoke Flexi plan sign up.