You need to submit your trade-in request within 1 week of your sign-up or recontract date.

You’re only eligible for the programme within 1 week after you sign up or recontract.

After you submit your trade-in request, a CompAsia Customer Service Officer will contact you to arrange the device collection. You can choose one of these options:

1. Pick-up: Schedule a pick-up at your home or office.
2. Drop-off: Bring your device to one of these locations during their operating hours:
   • CompAsia HQ: 100 Pasir Panjang, #02-02, Singapore 118518 (Mon–Fri, 10am–5pm)
   • Logistic Partner: 66 Tannery Lane #01-04H, Singapore 347805 (Mon–Fri, 10am–4pm)
   • Retail: Novena Square, 238 Thomson Road #02-51,  Singapore 307683 (Mon–Sun, 11am–9pm Daily)

If you change your mind, please contact CompAsia by email at support-sg@compasia.com or via WhatsApp chat at +65-91012978. The customer service team is available daily from 9am-6pm.

You can reach out to CompAsia by email at support-sg@compasia.com or via WhatsApp chat at +65-91012978. The customer service team is available daily from 9am-6pm.

For trade-in status updates or payment enquiries, you can contact CompAsia by email at support-sg@compasia.com or via WhatsApp chat at +65-91012978. The customer service team is available daily from 9am-6pm.

You’ll receive your payment by bank transfer within 5 working days after CompAsia collects your device.

Here’s how you can trade in your device online:

1. Enter your device model and complete a quick self-diagnostic.
2. Get an instant trade-in quotation.
3. Submit your contact details for device collection.
4. CompAsia will reach out to you within 5 working days to arrange collection.
5. During collection, your device will be assessed to confirm the final trade-in value.
6. If you accept the offer, your device will be collected and you’ll receive an acknowledgement.
7. Payment for the trade-in will be made via bank transfer within 5 working days.

You only need to provide your eligible device in working condition. Any accessories like adaptors, cables, cases, or screen protectors are not required.

Before you trade in your device, please:

1. Back up your data.
2. Remove all OEM locks (like iTunes, iCloud, Samsung Account, or Google Account) and any passwords (screen, PIN, fingerprint, or Face ID).
3. Perform a factory reset and remove your SIM and memory cards.
4. Remove all accessories, cases, and screen protectors.

You can trade in only one device for each mobile line you sign up for or recontract.

To be eligible for trade-in, your device must generally be in good working condition and pass our inspection and grading process. Devices with any of the following conditions may be rejected for trade-in or may receive a reduced trade-in value:

Unable to power on;

• Touchscreen is not functioning properly;
• Signs of liquid ingress, water damage or corrosion;
• Burnt, damaged, cracked or discoloured display screen;
• Missing parts, components or accessories required for normal operation;
• Bloated, swollen or damaged battery;
• Reported, listed or reasonably suspected to be lost, stolen, counterfeit or subject to any ownership dispute; or
• Any other fault, defect or condition that, in M1's sole discretion, materially affects the device's functionality, value or safety.

If you are unsure whether your device qualifies, you may submit a trade-in request. All devices are subject to inspection and grading by M1 or its authorised trade-in partner upon collection or receipt of the device. Any preliminary quotation provided is indicative only and is subject to confirmation following inspection. M1 reserves the right to revise the trade-in value offered or reject the device for trade-in based on the actual condition of the device.

Only devices in their original state with all original parts are accepted for trade-in. If your device has been modified, it won’t be eligible.

To remove locks or accounts, just follow the steps in these guides:

• Apple devices
• Samsung devices
• Oppo devices
• Vivo devices
• Xiaomi devices
• Huawei devices

Once your device has been factory reset, your data can’t be recovered. Please remember to back up your important files before you reset or trade in your device.

Routers and 3G mobile phones cannot be traded in. You can check the list of eligible device models accepted at M1 Shops here.