FAQ

  1. Who are eligible for online trade-in?
    Any M1 customers who sign-up/re-contract on Contract with Device, Bespoke Contract, Bespoke Flexi or 2-year CORI plan with device.
  2. Is online trade-in available if I have sign-up & re-contract at M1 Shops or via Online Shop only?
    This online trade-in is available to customers who have sign-up & recontract at M1 Shops, M1 Online shop and M1 Corporate roadshows.
  3. Is online trade-in available to customers who sign-up/ re-contract via corporate roadshows?
    Yes
  4. Within how long upon sign-up/ re-contract must I submit the trade-in request?
    Within 2 weeks from date of sign-up or recontract.
  5. If I sign-up a new line / re-contract 2mths ago/ 1 year ago, will I be eligible?
    No
  6. How do I submit my trade in device to the grader?
    You will be contacted by the CSO of CompAsia. You can choose to have your trade in device :
    1. Pick up by grader. They will fix an appointment to pick up from your office/ home address.
    2. Drop off at following 2 locations:

      - CompAsia HQ:
      100 Pasir Panjang, #03-08, Singapore 118518 (8 min from Pasir Panjang Mrt)
      Operating hour: 10am to 5pm - Mon to Fri (Closed on weekends and PH)
      - Logistic Partner - Pickup:
      66 Tannery Lane #01-04H, Singapore 347805 (5 min from Mattar MRT station)
      Operating hour: 10am to 4pm - Mon to Fri (Closed on weekends and PH)

  7. I change mind and decide not to trade-in after appointment made with grader. What should I do?
    Please contact CompAsia during their office hours :
    Monday to Fridays (Excluding Public Holidays) 9:00AM - 6:00PM
    Email : support-sg@compasia.com
  8. I am not contacted by CompAsia within 5 working days, what should I do?
    Please contact CompAsia during their office hours :
    Monday to Fridays (Excluding Public Holidays) 9:00AM - 6:00PM
    Email : support-sg@compasia.com
  9. How do I check if my online trade in request status has been received or if it is successful.
    Please contact CompAsia during their office hours :
    Monday to Fridays (Excluding Public Holidays) 9:00AM - 6:00PM
    Email : support-sg@compasia.com
  10. I did not receive payment after Grader collects my trade in device.
    Please contact CompAsia during their office hours :
    Monday to Fridays (Excluding Public Holidays) 9:00AM - 6:00PM
    Email : support-sg@compasia.com
  11. Upon collection of my trade in device, how long will I receive my payment from CompAsia?
    The payment of your trade-in value & Overtrade (if applicable) amount will be made to you via bank transfer within 2 working days upon collection of your trade-in device.
  12. How can I participate in this Online trade-in program?
    Step1: Enter your trade-in model and perform / submit self-diagnostic on trade-in model.
    Step 2: Get quotation on trade-in model value.
    Step 3: Submit contact details for collection of trade-in device.
    Step 4: A customer service officer will contact you for collection schedule within 5 working days upon submission of order.
    Step 5: Upon collection, On-site evaluation will be performed by grader for a final trade in value.
    Step 6: Upon acceptance of the final trade-in value and surrender of trade-in device, Grader will Issue cknowledgment form to customer. Payment will be made within the next 2 working days to customer's Bank account .
  13. What do I need to surrender for this Trade-Up program?
    You will be required to hand in the eligible device in working condition. Other device accessories (including your device adaptors, USB cables etc) are not required to be handed in.
  14. What do I need to do with my device before I participate in for this Trade-Up program?
    You will need to ensure your devices are backed up, OEM lock (ie. iTunes, iCloud, Samsung Account, Google Account etc) and all other passwords (ie.screen/pin/fingerprint lock, Face ID) removed. Ensure that factory setting reset is done and SIM/memory card removed before surrendering your device to the grader. You will also need to remove any device casing and screen protectors before handing over the device to our trade-in specialists to evaluate your device conditions.
  15. Can I trade-in more than 1 device?
    Only 1 device is allowed for each new or recontract plan signed up.
  16. My device has some defects, can I participate for the trade-in program?
    No, devices with defects will not be accepted. Examples of defects that may affect your participation in the trade-in program are as below:
    • Device cannot be powered on
    • Touch screen is not functioning
    • Device has sign of corrosion
    • Device has burnt/discoloured screen
    • Device has missing parts

    If you are unsure whether your device condition is acceptable, you can still proceed to submit your trade-in order. The grader will provide a final trade-in quotation during collection day. Upon your acceptance of the final trade-in value, payment will be made via online banking within 2 working days.

  17. Will my device be acceptable for the trade-in if it has gone through any hardware or software modifications?
    The device that you trade-in needs to be in its original state and with original parts.
  18. Do I need to remove my screen or pin lock from my device?
    The device that you trade-in needs to have OEM lock (ie. iTunes, iCloud, Samsung Account, Google Account etc) and all other passwords (ie. screen/pin/fingerprint lock, Face ID) removed.
  19. How do I turn off or remove "Find My iPhone", "Find My iPad", "iCloud", "Gmail", "Google account", "Samsung account" or "Find My Mobile"?
    please refer to the following links for guidance:
    Apple devices: https://support.apple.com/en-us/HT201351
    Samsung devices: https://www.samsung.com/sg/support/mobile-devices/how-to-log-out-from-samsung-smartthings/
    Oppo devices: https://support.oppo.com/sg/answer/?aid=neu89
    Vivo: https://www.vivo.com/sg/support/questionList?categoryId=10986
    Xiaomi: https://account.xiaomi.com/pass/del
    Huawei: https://id7.cloud.huawei.com/CAS/portal/login.html
  20. I forgot to back-up my data before resetting the device back to factory default settings. Are you able to help retrieve the data?
    After factory reset, we will not be able to retrieve any of your past data. Please ensure you have done all data back-up before doing reset or handing in your device.
  21. Do I have to remove all accessories from my device (such as screen protector and back cover) ?
    All accessories including device casing, screen protectors, etc are to be removed before handing over your device for the trade-in.
  22. What are the eligible trade-in models?
    Please refer table below for the eligible trade-in Models.

 

Brand

Model

Capacity

Apple

iPhone SE 2nd Gen (A2296)

64GB

Apple

iPhone SE 2nd Gen (A2296)

128GB

Apple

iPhone SE 2nd Gen (A2296)

256GB

Apple

iPhone 7 Plus

32GB

Apple

iPhone 7 Plus

128GB

Apple

iPhone 7 Plus

256GB

Apple

iPhone 8

64GB

Apple

iPhone 8

256GB

Apple

iPhone 8 Plus

64GB

Apple

iPhone 8 Plus

256GB

Apple

iPhone X

64GB

Apple

iPhone X

256GB

Apple

iPhone XR

64GB

Apple

iPhone XR

128GB

Apple

iPhone XR

256GB

Apple

iPhone XS

64GB

Apple

iPhone XS

256GB

Apple

iPhone XS

512GB

Apple

iPhone XS Max

64GB

Apple

iPhone XS Max

256GB

Apple

iPhone XS Max

512GB

Apple

iPhone 11

64GB

Apple

iPhone 11

128GB

Apple

iPhone 11

256GB

Apple

iPhone 11 Pro

64GB

Apple

iPhone 11 Pro

256GB

Apple

iPhone 11 Pro

512GB

Apple

iPhone 11 Pro Max

64GB

Apple

iPhone 11 Pro Max

256GB

Apple

iPhone 11 Pro Max

512GB

Apple

iPhone 12 Mini

64GB

Apple

iPhone 12 Mini

128GB

Apple

iPhone 12 Mini

256GB

Apple

iPhone 12

64GB

Apple

iPhone 12

128GB

Apple

iPhone 12

256GB

Apple

iPhone 12 Pro

128GB

Apple

iPhone 12 Pro

256GB

Apple

iPhone 12 Pro

512GB

Apple

iPhone 12 Pro Max

128GB

Apple

iPhone 12 Pro Max

256GB

Apple

iPhone 12 Pro Max

512GB

Apple

iPhone 13 Mini

128GB

Apple

iPhone 13 Mini

256GB

Apple

iPhone 13 Mini

512GB

Apple

iPhone 13

128GB

Apple

iPhone 13

256GB

Apple

iPhone 13

512GB

Apple

iPhone 13 Pro

128GB

Apple

iPhone 13 Pro

256GB

Apple

iPhone 13 Pro

512GB

Apple

iPhone 13 Pro

1TB

Apple

iPhone 13 Pro Max

128GB

Apple

iPhone 13 Pro Max

256GB

Apple

iPhone 13 Pro Max

512GB

Apple

iPhone 13 Pro Max

1TB

Apple

iPhone 14

128GB

Apple

iPhone 14

256GB

Apple

iPhone 14

512GB

Apple

iPhone 14 Plus

128GB

Apple

iPhone 14 Plus

256GB

Apple

iPhone 14 Plus

512GB

Apple

iPhone 14 Pro

128GB

Apple

iPhone 14 Pro

256GB

Apple

iPhone 14 Pro

512GB

Apple

iPhone 14 Pro

1TB

Apple

iPhone 14 Pro Max

128GB

Apple

iPhone 14 Pro Max

256GB

Apple

iPhone 14 Pro Max

512GB

Apple

iPhone 14 Pro Max

1TB

Samsung 

A32

Any

Samsung 

A42

Any

Samsung 

A51

Any

Samsung 

A52

Any

Samsung 

A52s

Any

Samsung 

S9+

Any

Samsung 

S10 Lite

Any

Samsung 

S10

Any

Samsung 

S10+

Any

Samsung 

S20 FE

Any

Samsung 

S20

Any

Samsung 

S20+

Any

Samsung 

S20 Ultra

Any

Samsung 

S21 FE

Any

Samsung 

S21

128GB

Samsung 

S21

256GB

Samsung 

S21+

Any

Samsung 

S21 Ultra

128GB

Samsung 

S21 Ultra

256GB

Samsung 

S21 Ultra

512GB

Samsung 

S22

Any

Samsung 

S22+

Any

Samsung 

S22 Ultra

128GB

Samsung 

S22 Ultra

256GB

Samsung 

S22 Ultra

512GB

Samsung 

S22 Ultra

1TB

Samsung 

S23 FE

128GB

Samsung 

S23 FE

256GB

Samsung 

S23

128GB

Samsung 

S23

256GB

Samsung 

S23

512GB

Samsung 

S23+

256GB

Samsung 

S23+

512GB

Samsung 

S23 Ultra

256GB

Samsung 

S23 Ultra

512GB

Samsung 

S23 Ultra

1TB

Samsung 

Z Fold2

Any

Samsung 

Z Fold3

Any

Samsung 

Z Fold4

Any

Samsung 

Z Flip 5G

Any

Samsung 

Z Flip3

128GB

Samsung 

Z Flip3

256GB

Samsung 

Z Flip4

Any

Samsung 

Note 9

Any

Samsung 

Note10

Any

Samsung 

Note 10+

Any

Samsung 

Note20

256GB

Samsung 

Note20 5G

128GB

Samsung 

Note20 5G

256GB

Samsung 

Note 20 Ultra

256GB

Samsung 

Note 20 Ultra

512GB

Samsung 

Note 20 Ultra 5G

128GB

Samsung 

Note 20 Ultra 5G

256GB

Samsung 

Note 20 Ultra 5G

512GB

OnePlus

8T

Any

OnePlus

9

Any

OnePlus

Nord CE

Any

Huawei 

Mate 40 Pro 

Any

Huawei 

Mate 40 Pro +

Any

Huawei 

P30

Any

Huawei 

P30 Pro

Any

Huawei 

P40 

Any

Huawei 

P40 Pro 

Any

Huawei 

P40 Pro +

Any

Vivo 

V21

Any

Vivo 

X50e

Any

Vivo 

X50

Any

Vivo 

X50Pro 

Any

Vivo 

X60

Any

Vivo 

X60Pro 

Any

Vivo 

Y72

Any

Xiaomi

10T

Any

Xiaomi

10T Pro

Any

Xiaomi

11 Lite

Any

Xiaomi

11

Any

Xiaomi

11 Lite NE

Any

Xiaomi

11T Pro

Any

Oppo

Find X2 Pro

Any

Oppo

Find X3 Pro

Any

Oppo

Reno3 Pro

Any

Oppo

Reno4 Pro

Any

Oppo

Reno5

Any

Oppo

Reno5 Pro

Any

Oppo

Reno6

Any

Oppo

Reno6 Pro

Any

Oppo

Reno7

Any

Oppo

Reno7 Pro

Any

Apple

iPad 9 Wi-Fi + Cellular

64GB

Apple

iPad 9 Wi-Fi + Cellular

256GB

Apple

iPad 10 Wi-Fi + Cellular

 64GB

Apple

iPad 10 Wi-Fi + Cellular

 256GB

Apple

iPad Air 4 Wifi + Cellular

64GB

Apple

iPad Air 4 Wifi + Cellular

256GB

Apple

iPad Air 5 Wifi + Cellular

64GB

Apple

iPad Air 5 Wifi + Cellular

256GB

Apple

iPad mini 6 Wi-Fi + Cellular

64GB

Apple

iPad mini 6 Wi-Fi + Cellular

256GB

Apple

iPad Pro 11-inch 3rd Gen Wifi + Cellular

128GB

Apple

iPad Pro 11-inch 3rd Gen Wifi + Cellular

256GB

Apple

iPad Pro 11-inch 3rd Gen Wifi + Cellular

512GB

Apple

iPad Pro 11-inch 3rd Gen Wifi + Cellular

1TB

Apple

iPad Pro 11-inch 3rd Gen Wifi + Cellular

2TB

Apple

iPad Pro 5 (12.9-inch) Wifi + Cellular

128GB

Apple

iPad Pro 5 (12.9-inch) Wifi + Cellular

256GB

Apple

iPad Pro 5 (12.9-inch) Wifi + Cellular

512GB

Apple

iPad Pro 5 (12.9-inch) Wifi + Cellular

1TB

Apple

iPad Pro 5 (12.9-inch) Wifi + Cellular

2TB

Apple

iPad Pro 11-inch 4th Gen Wi-Fi + Cellular

 128GB

Apple

iPad Pro 11-inch 4th Gen Wi-Fi + Cellular

 256GB

Apple

iPad Pro 11-inch 4th Gen Wi-Fi + Cellular

 512GB

Apple

iPad Pro 11-inch 4th Gen Wi-Fi + Cellular

 1TB

Apple

iPad Pro 11-inch 4th Gen Wi-Fi + Cellular

 2TB

Apple

iPad Pro 12.9-inch 6th Gen Wi-Fi + Cellular

 128GB

Apple

iPad Pro 12.9-inch 6th Gen Wi-Fi + Cellular

 256GB

Apple

iPad Pro 12.9-inch 6th Gen Wi-Fi + Cellular

 512GB

Apple

iPad Pro 12.9-inch 6th Gen Wi-Fi + Cellular

 1TB

Apple

iPad Pro 12.9-inch 6th Gen Wi-Fi + Cellular

 2TB

Samsung 

Galaxy Tab S7 FE LTE/5G 4GB

64GB

Samsung 

Galaxy Tab S7 FE LTE/5G 6GB

128GB

Samsung 

Galaxy Tab S7 FE LTE/5G 8GB

256GB

Samsung 

Galaxy Tab S7 LTE/5G 6GB

128GB

Samsung 

Galaxy Tab S7 LTE/5G 8GB

256GB

Samsung 

Galaxy Tab S7 LTE/5G 8GB

512GB

Samsung 

Galaxy Tab S7+ LTE/5G 6GB

128GB

Samsung 

Galaxy Tab S7+ LTE/5G 8GB

256GB

Samsung 

Galaxy Tab S7+ LTE/5G 8GB

512GB

Samsung 

Galaxy Tab S8 5G 8GB

128GB

Samsung 

Galaxy Tab S8 5G 8GB

256GB

Samsung 

Galaxy Tab S8 5G 12GB

256GB

Samsung 

Galaxy Tab S8+ 5G 8GB

128GB

Samsung 

Galaxy Tab S8+ 5G 8GB/256GB

256GB

Samsung 

Galaxy Tab S8+ 5G 12GB

256GB

Samsung 

Galaxy Tab S8 Ultra 5G 8GB

128GB

Samsung 

Galaxy Tab S8 Ultra 5G 12GB

256GB

Samsung 

Galaxy Tab S8 Ultra 5G 16GB

512GB

Others 3G

Others 3G Phone

Any

Others 4G

Others 4G Phone

Any

Others 5G

Others 5G Phone

Any

Others 4G Tablet

Others 4G Tablet

Any

Others 5G Tablet

Others 5G Tablet

Any

Others Apple Samsung Smart Watch BT or GPS or WiFi

Others Apple Samsung Smart Watch BT or GPS or WiFi

Any

Others Apple Samsung Smart Watch Cellular

Others Apple Samsung Smart Watch Cellular

Any