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FAQ | Terms and Conditions

 

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$120/$160 Overtrade for Samsung Galaxy Z Flip4 & Z Fold4
Additional $120 trade-in value on selected handsets promotion is valid with New sign up or re-contract on Bespoke Flexi, Bespoke Contract, Contract with Device or 2-year Cori Plan with Samsung Galaxy Z Flip4 128GB/256GB/512GB and additional $160 trade-in value on Samsung Galaxy Z Fold4 5G 256GB/512GB/1TB at all M1 Shop. Trade-in value is applicable to offset against the purchase of the handset and will not be exchangeable for cash.
• Promotion is valid from 5 June to 30 June 2023 (both days inclusive).
• Promotion is not transferable and is only valid on the new or re-contracting line which the handset is purchased with.
• Promotion is limited to one redemption per new line sign-up or re-contract.
• This program is available at all M1 Shops and online trade-in website - https://m1.com.sg/onlinetradein
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

$200 Overtrade for selected Samsung devices
Up to additional $200 trade-in value on selected handsets promotion is valid with New sign-up or re-contract on Bespoke Flexi, Bespoke Contract, Contract with Device  or 2-year Cori Plan with S23 Ultra 5G 256GB, 512GB and 1TB at all M1 Shop. Trade-in value is applicable to offset against the purchase of the handset and will not be exchangeable for cash.
• Promotion is valid for from 5 June to 30 June 2023 (both days inclusive).
• Promotion is not transferable and is only valid on the new or re-contracting line which the handset is purchased with.
• Promotion is limited to one redemption per new line sign-up or re-contract.
• This program is available at all M1 Shops and online trade-in website - https://m1.com.sg/onlinetradein
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

$100 Overtrade for selected Samsung devices
Up to additional $100 trade-in value on selected handsets promotion is valid with New sign-up or re-contract on Bespoke Flexi, Bespoke Contract, Contract with Device  or 2-year Cori Plan with S23 5G 128GB/256GB, S23+ 5G 256GB/512GB at all M1 Shop. Trade-in value is applicable to offset against the purchase of the handset and will not be exchangeable for cash.
• Promotion is valid for from 5 June to 30 June 2023 (both days inclusive).
• Promotion is not transferable and is only valid on the new or re-contracting line which the handset is purchased with.
• Promotion is limited to one redemption per new line sign-up or re-contract.
• This program is available at all M1 Shops and online trade-in website - https://m1.com.sg/onlinetradein
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

Up to $50 Overtrade for OPPO Reno8 Pro/Find X5 Pro & Find N2 Flip Phone
Additional $50 trade-in value on selected handsets promotion is valid with New sign up or re-contract on Bespoke Flexi, Bespoke Contract, Contract with Device or 2-year Cori Plan with OPPO Reno8 Pro at all M1 Shop. Trade-in value is applicable to offset against the purchase of the handset and will not be exchangeable for cash.
• Promotion is valid for OPPO Reno8 Pro/Find X5 Pro & Find N2 Flip from 01 April to 30 June 2023 (both days inclusive).
• Promotion is not transferable and is only valid on the new or re-contracting line which the handset is purchased with.
• Promotion is limited to one redemption per new line sign-up or re-contract.
• This program is available at all M1 Shops and online trade-in website - https://m1.com.sg/onlinetradein
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

Up to $50 Overtrade for Xiaomi 13 and Xiaomi 13 Pro Phone
Additional $50 trade-in value on selected handsets promotion is valid with New sign up or re-contract on Bespoke Flexi, Bespoke Contract, Contract with Device or 2-year Cori Plan with Xiaomi 13 & Xiaomi 13 Pro at all M1 Shop. Trade-in value is applicable to offset against the purchase of the handset and will not be exchangeable for cash.
• Promotion is valid for Xiaomi 13 & Xiaomi 13 Pro from 22 April to 30 June 2023(both days inclusive).
• Promotion is not transferable and is only valid on the new or re-contracting line which the handset is purchased with.
• Promotion is limited to one redemption per new line sign-up or re-contract.
• This program is available at all M1 Shops and online trade-in website - https://m1.com.sg/onlinetradein
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

$200 off your device with any Bespoke Flexi plan
$200 off any device promotion is valid with any sign up on Bespoke Flexi plans.
• Promotion is valid for all devices between 20 May to 30 June 2023
• Promotion is not transferable and is only valid on the line which the handset is purchased with.
• Promotion is limited to one redemption per new line sign-up or take-up of Bespoke Flexi.
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

Additional $100 Discount for Samsung Z Flip4/Z Fold4 5G Series devices on Bespoke Flexi plans
Additional $100 off on selected Samsung Handsets promotion is valid with any sign up on Bespoke Flexi plans with selected Samsung models.
• Promotion is valid for Samsung Galaxy Z Flip4/Z Fold4 between 5 June to 30 June 2023
• Promotion is not transferable and is only valid on the line which the handset is purchased with.
• Promotion is limited to one redemption per new line sign-up or take-up of Bespoke Flexi.
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

Additional $100 Discount for Samsung S23 and S23+ 5G devices on Bespoke Flexi plans
Additional $100 off on selected Samsung Handsets promotion is valid with any sign up on Bespoke Flexi plans with selected Samsung models.
• Promotion is valid for Samsung S23 and Samsung S23+ between 5 June to 30 June 2023
• Promotion is not transferable and is only valid on the line which the handset is purchased with.
• Promotion is limited to one redemption per new line sign-up or take-up of Bespoke Flexi.
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

Additional $166 Discount for Samsung S23 Ultra 5G devices on Bespoke Flexi plans
Additional $166 off on selected Samsung Handsets promotion is valid with any sign up on Bespoke Flexi plans with selected Samsung models.
• Promotion is valid for Samsung S23 Ultra between 5 June to 30 June 2023
• Promotion is not transferable and is only valid on the line which the handset is purchased with.
• Promotion is limited to one redemption per new line sign-up or take-up of Bespoke Flexi.
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

Additional $100 Discount for Find N2 Flip on Bespoke Flexi plans
Additional $100 off on OPPO Find N2 Flip Handsets promotion is valid with any sign up on Bespoke Flexi plans
• Promotion is valid for OPPO Find N2 Flip between 5 June to 30 June 2023
• Promotion is not transferable and is only valid on the line which the handset is purchased with.
• Promotion is limited to one redemption per new line sign-up or take-up of Bespoke Flexi.
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

Additional $420 Discount for OPPO Find X5 Pro 5G on Bespoke Flexi plans
Additional $420 off on OPPO Find X5 Pro Handsets promotion is valid with any sign up on Bespoke Flexi plans.
• Promotion is valid for OPPO Find X50 Pro between 13 May to 30 June 2023
• Promotion is not transferable and is only valid on the line which the handset is purchased with.
• Promotion is limited to one redemption per new line sign-up or take-up of Bespoke Flexi.
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

Additional $50 Discount for OPPO Reno8 T on Bespoke Flexi plans
Additional $50 OPPO Reno8 T Handsets promotion is valid with any sign up on Bespoke Flexi plans with selected Samsung models. 
• Promotion is valid for OPPO Reno8 T Promotion is not transferable and is only valid on the line which the handset is purchased with between 01 May to 30 June 2023
• Promotion is limited to one redemption per new line sign-up or take-up of Bespoke Flexi.
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

Additional $100 Discount for Vivo V25 Pro on Bespoke Flexi plans
Additional $100 off on Vivo V25 Pro Handsets promotion is valid with any sign up on Bespoke Flexi plans with selected Samsung models.
• Promotion is valid for Vivo V25 Pro Promotion is not transferable and is only valid on the line which the handset is purchased with between 04 March to 30 April extended to 30 June 2023
• Promotion is limited to one redemption per new line sign-up or take-up of Bespoke Flexi.
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

Additional $80 Discount for Xiaomi 13 on Bespoke Flexi plans
Additional $80 off on Xiaomi 13 Handsets promotion is valid with any sign up on Bespoke Flexi plans.
• Promotion is valid for Xiaomi 13 Promotion is not transferable and is only valid on the line which the handset is purchased with between 01 May to 30 June 2023
• Promotion is limited to one redemption per new line sign-up or take-up of Bespoke Flexi.
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

Additional $100 Discount for Xiaomi 13 Pro on Bespoke Flexi plans
Additional $100 off on Xiaomi 13 Pro Handsets promotion is valid with any sign up on Bespoke Flexi plans.
• Promotion is valid for Xiaomi 13 Pro Promotion is not transferable and is only valid on the line which the handset is purchased with between 01 April to 30 June 2023
• Promotion is limited to one redemption per new line sign-up or take-up of Bespoke Flexi.
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

Additional $50 Discount for Xiaomi 12T on Bespoke Flexi plans
Additional $50 off on Xiaomi 12T Handsets promotion is valid with any sign up on Bespoke Flexi plans.
• Promotion is valid for Xiaomi 12T Promotion is not transferable and is only valid on the line which the handset is purchased with between 01 May to 30 June 2023
• Promotion is limited to one redemption per new line sign-up or take-up of Bespoke Flexi.
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

Additional $100 Discount for Xiaomi 12T Pro on Bespoke Flexi plans
Additional $100 off on Xiaomi 12T Pro Handsets promotion is valid with any sign up on Bespoke Flexi plans.
• Promotion is valid for Xiaomi 12T Pro Promotion is not transferable and is only valid on the line which the handset is purchased with between 01 May to 30 June 2023
• Promotion is limited to one redemption per new line sign-up or take-up of Bespoke Flexi.
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

$66 Overtrade for selected iPad devices
additional $66 trade-in value on selected handsets promotion is valid with New sign up or re-contract on Bespoke Flexi, Bespoke Contract, Contract with Device or 2-year Cori Plan with  iPad 9th Gen;iPad 10th Gen; iPad mini 6th Gen; iPad Air 5th Gen;iPad Pro 11 3rd Gen; iPad Pro 11 4th Gen; iPad Pro 12.9 5th Gen; iPad Pro 12.9 6th Gen; at selected M1 Shop. Trade-in value is applicable to offset against the purchase of the handset and will not be exchangeable for cash.
• Promotion is valid for from 5 June to 30 June 2023 (both days inclusive).
• Promotion is not transferable and is only valid on the new or re-contracting line which the handset is purchased with.
• Promotion is limited to one redemption per new line sign-up or re-contract.
• This program is available at all M1 Shops and online trade-in website - https://m1.com.sg/onlinetradein
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

$66 Overtrade for iPhone 14 devices
additional $66 trade-in value on selected handsets promotion is valid with New sign up or re-contract on Bespoke Flexi, Bespoke Contract, Contract with Device or 2-year Cori Plan with iPhone 14, 14 Plus, 14 Pro and 14 Pro Max at selected M1 Shop. Trade-in value is applicable to offset against the purchase of the handset and will not be exchangeable for cash.
• Promotion is valid for from 5 June to 30 june 2023 (both days inclusive).
• Promotion is not transferable and is only valid on the new or re-contracting line which the handset is purchased with.
• Promotion is limited to one redemption per new line sign-up or re-contract.
• This program is available at all M1 Shops and online trade-in website - https://m1.com.sg/onlinetradein
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

Additional $166 Discount for Reno8 Pro on Bespoke Flexi plans
Additional $166 off on Reno8 Pro Handsets promotion is valid with any sign up on Bespoke Flexi plans
• Promotion is valid for Reno8 Pro between 5 June to 30 June 2023
• Promotion is not transferable and is only valid on the line which the handset is purchased with.
• Promotion is limited to one redemption per new line sign-up or take-up of Bespoke Flexi.
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

Additional $166 Discount for Nothing Phone (1) on Bespoke Flexi plans
Additional $166 off on Nothing Phone (1) Handsets promotion is valid with any sign up on Bespoke Flexi plans with selected Samsung models.
  • Promotion is valid for Nothing Phone (1) 8/256GB Promotion is not transferable and is only valid on the line which the handset is purchased with between 5 June to 30 June 2023
• Promotion is limited to one redemption per new line sign-up or take-up of Bespoke Flexi.
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

Additional $66 Discount for OPPO Reno7 Z 5G on Bespoke Flexi plans
Additional $66 OPPO Reno7 Z Handsets promotion is valid with any sign up on Bespoke Flexi plans with selected Samsung models.
  • Promotion is valid for OPPO Reno7 Z Promotion is not transferable and is only valid on the line which the handset is purchased with between 5 June to 30 June 2023
• Promotion is limited to one redemption per new line sign-up or take-up of Bespoke Flexi.
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

Additional $200 Discount for Huawei P60 Pro on Bespoke Flexi plans
Additional $200 off on Huawei P60 Pro Handsets promotion is valid with any sign up on Bespoke Flexi plans Promotion is valid for P60 Pro Promotion is not transferable and is only valid on the line which the handset is purchased with between 20 May to 30 June 2023
• Promotion is limited to one redemption per new line sign-up or take-up of Bespoke Flexi.
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

Additional $66 Discount for Redmi Note 12 Pro+ with Robot Vacuum S10 & Redmi Note 12 with Robot Vacuum E10 on Bespoke Flexi plans
Additional $66 off on Redmi Note 12 Pro+ with Robot Vacuum S10 & Redmi Note 12 with Robot Vacuum E10 Handsets promotion is valid with any sign up on Bespoke Flexi plans.
• Promotion is valid for Redmi Note 12 Pro+ with Robot Vacuum S10 & Redmi Note 12 with Robot Vacuum E10 Handsets. Promotion is not transferable and is only valid on the line which the handset is purchased with between 01 June to 30 June 2023
• Promotion is limited to one redemption per new line sign-up or take-up of Bespoke Flexi.
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

FAQ: Trade Up Program
1. Who can take part in this TradeUp program?
Any customer who has an eligible trade-in device can participate this program.

2. How does this program work?
Lower the price of your new device when you trade-in with us.

3.Where can I trade in my device?
You can trade-in at any of our M1 Shops.
Daily Operating Hours for this trade-in: 12pm – 4pm and 5pm – 9pm
Find the nearest store near you https://www.m1.com.sg/support/contact-us

4. What do I need to bring for this TradeUp program?
You will be required to hand in the eligible device. Other device accessories (including your device adaptors, USB cables etc) are not required to be handed in.

5.What do I need to do with my device before I bring in for this TradeUp program?
You will need to ensure your devices are backed up, OEM lock removed, factory setting reset done and SIM/memory card removed before proceeding to M1 shops to trade-in. You will also need to remove any device casing and screen protectors before handing over the device to our trade-in specialists to evaluate your device conditions.

6.Can I trade-in more than 1 device?
Only 1 device is allowed for trade-in on this program.

7.My device has some defects, sometimes it is not working or cannot be powered up. Can I still participate in the trade-in program?
The device that you bring in for the trade-in needs to be in working conditions. Devices with the below condition met are considered acceptable as working devices.
- Can be powered on and off
- Touch screen is functional
- Free from corrosion
- Free from dents or cracks
- Free from burnt or discoloration
- All device parts are intact
If you are unsure of whether your device condition may be acceptable, you can proceed to any of our participating 5 M1 shops listed to get our trade-in specialists to evaluate your device.

8. My Device has some defects, can I participate for the trade-in program?
No, devices with defects will not be acceptable. If unsure of device conditions, you can proceed to any of the 5 M1 shops listed to get trade-in specialist to evaluate your device.

9. What are the defects that will affect my trade-in program?
• Device cannot be powered on
• Touch screen is not functioning
• Device has sign of corrosion
• Device has burnt/discoloured screen
• Device has missing parts
• Device has dents/cracks

10.Will my device be acceptable for the trade-in if it has gone through any hardware or software modifications?
The device that you bring in for the trade-in needs to be in its original state and with original parts.

11. Do I need to remove my screen or pin lock from my device?
The device that you bring in for the trade-in needs to have OEM lock (ie. iTunes, iCloud, Samsung Account, Google Account etc) and all other passwords (ie. screen/pin/fingerprint lock, Face ID) removed.

12. How do I turn off or remove "Find My iPhone", "Find My iPad", "iCloud", "Gmail", "Google account", "Samsung account" or "Find My Mobile"?
please refer to the following links for guidance:
Apple devices: 
https://support.apple.com/en-us/HT201351
Samsung devices: 
https://www.samsung.com/sg/support/mobile-devices/how-to-log-out-from-samsung-smartthings/
Oppo devices: 
https://support.oppo.com/sg/answer/?aid=neu89
Vivo: 
https://www.vivo.com/sg/support/questionList?categoryId=10986
Xiaomi: 
https://account.xiaomi.com/pass/del
Huawei: 
https://id7.cloud.huawei.com/CAS/portal/login.html

13.I forgot to back-up my data before resetting the device back to factory default settings. Are you able to help retrieve the data?
After factory reset, we will not be able to retrieve any of your past data. Please ensure you have done all data back-up before doing reset or handing in your device.

14.Do I have to remove all accessories from my device (such as screen protector and back cover)
All accessories including device casing, screen protectors, etc are to be removed before handing over your device for the trade-in.

15.What are the eligible trade-in models?
Please refer table below for the eligible trade-in Models.


Brand Model Capacity
Apple iPhone 6 16GB
Apple iPhone 6 32GB
Apple iPhone 6 64GB
Apple iPhone 6 128GB
Apple iPhone 6S Plus 16GB
Apple iPhone 6S Plus 32GB
Apple iPhone 6S Plus 64GB
Apple iPhone 6S Plus 128GB
Apple iPhone 7 32GB
Apple iPhone 7 128GB
Apple iPhone 7 256GB
Apple iPhone 7 Plus 32GB
Apple iPhone 7 Plus 128GB
Apple iPhone 7 Plus 256GB
Apple iPhone 8 64GB
Apple iPhone 8 256GB
Apple iPhone 8 Plus 64GB
Apple iPhone 8 Plus 256GB
Apple iPhone X 64GB
Apple iPhone X 256GB
Apple iPhone XR 64GB
Apple iPhone XR 128GB
Apple iPhone XR 256GB
Apple iPhone XS 64GB
Apple iPhone XS 256GB
Apple iPhone XS 512GB
Apple iPhone XS Max 64GB
Apple iPhone XS Max 256GB
Apple iPhone XS Max 512GB
Apple iPhone 11 64GB
Apple iPhone 11 128GB
Apple iPhone 11 256GB
Apple iPhone 11 Pro 64GB
Apple iPhone 11 Pro 256GB
Apple iPhone 11 Pro 512GB
Apple iPhone 11 Pro Max 64GB
Apple iPhone 11 Pro Max 256GB
Apple iPhone 11 Pro Max 512GB
Apple iPhone SE 2nd Gen (A2296) 64GB
Apple iPhone SE 2nd Gen (A2296) 128GB
Apple iPhone SE 2nd Gen (A2296) 256GB
Apple iPhone 12 Mini 64GB
Apple iPhone 12 Mini 128GB
Apple iPhone 12 Mini 256GB
Apple iPhone 12 64GB
Apple iPhone 12 128GB
Apple iPhone 12 256GB
Apple iPhone 12 Pro 128GB
Apple iPhone 12 Pro 256GB
Apple iPhone 12 Pro 512GB
Apple iPhone 12 Pro Max 128GB
Apple iPhone 12 Pro Max 256GB
Apple iPhone 12 Pro Max 512GB
Apple iPhone 13 Mini 128GB
Apple iPhone 13 Mini 256GB
Apple iPhone 13 Mini 512GB
Apple iPhone 13 128GB
Apple iPhone 13 256GB
Apple iPhone 13 512GB
Apple iPhone 13 Pro 128GB
Apple iPhone 13 Pro 256GB
Apple iPhone 13 Pro 512GB
Apple iPhone 13 Pro 1TB
Apple iPhone 13 Pro Max 128GB
Apple iPhone 13 Pro Max 256GB
Apple iPhone 13 Pro Max 512GB
Apple iPhone 13 Pro Max 1TB
Samsung  A32 Any
Samsung  A42 Any
Samsung  A51 Any
Samsung  A52 Any
Samsung  A52s Any
Samsung  Z Fold2 Any
Samsung  Z Fold3 Any
Samsung  Z Flip 5G Any
Samsung  Z Flip3 128GB
Samsung  Z Flip3 256GB
Samsung  Note 9 Any
Samsung  Note10 Any
Samsung  Note 10+ Any
Samsung  Note20 256GB
Samsung  Note20 5G 128GB
Samsung  Note20 5G 256GB
Samsung  Note 20 Ultra 256GB
Samsung  Note 20 Ultra 512GB
Samsung  Note 20 Ultra 5G 128GB
Samsung  Note 20 Ultra 5G 256GB
Samsung  Note 20 Ultra 5G 512GB
Samsung  S9+ Any
Samsung  S10 Lite Any
Samsung  S10 Any
Samsung  S10+ Any
Samsung  S20 Any
Samsung  S20+ Any
Samsung  S20 Ultra Any
Samsung  S20 FE Any
Samsung  S21 128GB
Samsung  S21 256GB
Samsung  S21+ Any
Samsung  S21 Ultra 128GB
Samsung  S21 Ultra 256GB
Samsung  S21 Ultra 512GB
Samsung  S21 FE Any
Samsung  S22 Any
Samsung  S22+ Any
Samsung  S22 Ultra 128GB
Samsung  S22 Ultra 256GB
Samsung  S22 Ultra 512GB
Samsung  S22 Ultra 1TB
Oppo Find X2 Pro Any
Oppo Find X3 Pro Any
Oppo Reno3 Pro Any
Oppo Reno4 Pro Any
Oppo Reno5 Any
Oppo Reno5 Pro Any
Oppo Reno6 Any
Oppo Reno6 Pro Any
Oppo Reno7 Any
Oppo Reno7 Pro Any
Huawei  Nova 3i Any
Huawei  P30 Any
Huawei  P30 Pro Any
Huawei  P40  Any
Huawei  P40 Pro  Any
Huawei  P40 Pro + Any
Huawei  Mate 40 Pro  Any
Huawei  Mate 40 Pro + Any
Vivo  X50 Any
Vivo  X50Pro  Any
Vivo  X50e Any
Vivo  X60 Any
Vivo  X60Pro  Any
Vivo  Y72 Any
Vivo  V21 Any
OnePlus 8T Any
OnePlus 9 Any
OnePlus Nord CE Any
Xiaomi 10T Any
Xiaomi 10T Pro Any
Xiaomi 11 Lite Any
Xiaomi 11 Lite NE Any
Xiaomi 11 Any
Xiaomi 11T Pro Any
Others 4G Others 4G Phone Any
Others 5G Others 5G Phone Any
Apple iPad 9 Wi-Fi + Cellular 64GB
Apple iPad 9 Wi-Fi + Cellular 256GB
Apple iPad 10 Wi-Fi + Cellular  64GB
Apple iPad 10 Wi-Fi + Cellular  256GB
Apple iPad Air 4 Wifi + Cellular 64GB
Apple iPad Air 4 Wifi + Cellular 256GB
Apple iPad Air 5 Wifi + Cellular 64GB
Apple iPad Air 5 Wifi + Cellular 256GB
Apple iPad mini 6 Wi-Fi + Cellular 64GB
Apple iPad mini 6 Wi-Fi + Cellular 256GB
Apple iPad Pro 11-inch 3rd Gen Wifi + Cellular 128GB
Apple iPad Pro 11-inch 3rd Gen Wifi + Cellular 256GB
Apple iPad Pro 11-inch 3rd Gen Wifi + Cellular 512GB
Apple iPad Pro 11-inch 3rd Gen Wifi + Cellular 1TB
Apple iPad Pro 11-inch 3rd Gen Wifi + Cellular 2TB
Apple iPad Pro 5 (12.9-inch) Wifi + Cellular 128GB
Apple iPad Pro 5 (12.9-inch) Wifi + Cellular 256GB
Apple iPad Pro 5 (12.9-inch) Wifi + Cellular 512GB
Apple iPad Pro 5 (12.9-inch) Wifi + Cellular 1TB
Apple iPad Pro 5 (12.9-inch) Wifi + Cellular 2TB
Apple iPad Pro 11-inch 4th Gen Wi-Fi + Cellular  128GB
Apple iPad Pro 11-inch 4th Gen Wi-Fi + Cellular  256GB
Apple iPad Pro 11-inch 4th Gen Wi-Fi + Cellular  512GB
Apple iPad Pro 11-inch 4th Gen Wi-Fi + Cellular  1TB
Apple iPad Pro 11-inch 4th Gen Wi-Fi + Cellular  2TB
Apple iPad Pro 12.9-inch 6th Gen Wi-Fi + Cellular  128GB
Apple iPad Pro 12.9-inch 6th Gen Wi-Fi + Cellular  256GB
Apple iPad Pro 12.9-inch 6th Gen Wi-Fi + Cellular  512GB
Apple iPad Pro 12.9-inch 6th Gen Wi-Fi + Cellular  1TB
Apple iPad Pro 12.9-inch 6th Gen Wi-Fi + Cellular  2TB
Samsung  Galaxy Tab S7 LTE/5G 6GB 128GB
Samsung  Galaxy Tab S7 LTE/5G 8GB 256GB
Samsung  Galaxy Tab S7 LTE/5G 8GB 512GB
Samsung  Galaxy Tab S7+ LTE/5G 6GB 128GB
Samsung  Galaxy Tab S7+ LTE/5G 8GB 256GB
Samsung  Galaxy Tab S7+ LTE/5G 8GB 512GB
Samsung  Galaxy Tab S7 FE LTE/5G 4GB 64GB
Samsung  Galaxy Tab S7 FE LTE/5G 6GB 128GB
Samsung  Galaxy Tab S7 FE LTE/5G 8GB 256GB
Samsung  Galaxy Tab S8 5G 8GB 128GB
Samsung  Galaxy Tab S8 5G 8GB 256GB
Samsung  Galaxy Tab S8 5G 12GB 256GB
Samsung  Galaxy Tab S8+ 5G 8GB 128GB
Samsung  Galaxy Tab S8+ 5G 8GB/256GB 256GB
Samsung  Galaxy Tab S8+ 5G 12GB 256GB
Samsung  Galaxy Tab S8 Ultra 5G 8GB 128GB
Samsung  Galaxy Tab S8 Ultra 5G 12GB 256GB
Samsung  Galaxy Tab S8 Ultra 5G 16GB 512GB
Others 4G Tablet Others 4G Tablet Any
Others 5G Tablet Others 5G Tablet Any
Others Apple Samsung Smart Watch BT or GPS or WiFi Others Apple Samsung Smart Watch BT or GPS or WiFi Any
Others Apple Samsung Smart Watch Cellular Others Apple Samsung Smart Watch Cellular Any

 

16. Can I sign up for a new mobile number and contract for this trade-in?
Yes, this offer is valid for both new or recontracting customer.

 

FAQ : Online Trade In

1. Who is eligible for online trade-in?
Any M1 customer who signs up/re-contracts on Contract with Device, Bespoke Contract, Bespoke Flexi or 2-year CORI plan with device.


2. Is online trade-in available if I have sign-up & re-contract at M1 Shops or via Online Shop only?
This online trade-in is available to customers who have sign-up & recontract at both M1 Shops and M1 Online shop.


3. Is online trade-in available to customers who sign-up/ re-contract via corporate roadshows?
Yes

4. Within how long upon sign-up/ re-contract must I submit the trade-in request?
Within 2 weeks from date of sign-up or recontract.

5. If I signed up for a new line / re-contracted 2mths ago/ 1 year ago, will I be eligible?
No


6. I changed mind and decided not to trade-in after the appointment made with the grader. What should I do?
Please contact CompAsia during their office hours :
Monday to Fridays (Excluding Public Holidays) 9:00AM – 6:00PM
Phone : +6591011978 or Email : instacashsg@compasia.com


7. I have not been contacted by CompAsia within 5 working days, what should I do?
Please contact CompAsia during their office hours :
Monday to Fridays (Excluding Public Holidays) 9:00AM – 6:00PM
Phone : +6591011978 or Email : instacashsg@compasia.com

8. How do I check if my online trade in request status has been received or if it is successful?
Please contact CompAsia during their office hours :
Monday to Fridays (Excluding Public Holidays) 9:00AM – 6:00PM
Phone : +6591011978 or Email : instacashsg@compasia.com


9. I did not receive payment after Grader collects my trade in device.
Please contact CompAsia during their office hours :
Monday to Fridays (Excluding Public Holidays) 9:00AM – 6:00PM
Phone : +6591011978 or Email : instacashsg@compasia.com


10. Upon collection of my trade in device, how long will I receive my payment from CompAsia?
The payment of your trade-in value & Overtrade (if applicable) amount will be made to you via bank transfer within 2 working days upon collection of your trade-in device.


11. How can I participate in this Online trade-in program?
Step1: Enter your trade-in model and perform / submit self-diagnostic on trade-in model.
Step 2: Get quotation on trade-in model value.
Step 3: Submit contact details for collection of trade-in device.
Step 4: A customer service officer will contact you for collection schedule within 5 working days upon submission of order.
Step 5: Upon collection, On-site evaluation will be performed by grader for a final trade in value.
Step 6: Upon acceptance of the final trade-in value and surrender of trade-in device, Grader will Issue acknowledgment form to customer. Payment will be made within the next 2 working days to customer's Bank account.


12. What do I need to surrender for this Trade-Up program?
You will be required to hand in the eligible device in working condition. Other device accessories (including your device adaptors, USB cables etc) are not required to be handed in.


13. What do I need to do with my device before I participate in for this Trade-Up program?
You will need to ensure your devices are backed up, OEM lock (ie. iTunes, iCloud, Samsung Account, Google Account etc) and all other passwords (ie.screen/pin/fingerprint lock, Face ID) removed. removed, factory setting reset done and SIM/memory card removed before surrendering your device to the grader. You will also need to remove any device casing and screen protectors before handing over the device to our trade-in specialists to evaluate your device conditions.


14. Can I trade-in more than 1 device?
Only 1 device is allowed for each new or recontract plan signed up.


15. My device has some defects, can I participate for the trade-in program?
No, devices with defects will not be accepted. Examples of defects that may affect your participation in the trade-in program are as below:
- Device cannot be powered on
- Touch screen is not functioning
- Device has sign of corrosion
- Device has burnt/discoloured screen
- Device has missing parts
- Device has dents/cracks
If you are unsure whether your device condition is acceptable, you can still proceed to submit your trade-in order. The grader will provide a final trade-in quotation during collection day. Upon your acceptance of the final trade-in value, payment will be made via online banking within 2 working days.


16. Will my device be acceptable for the trade-in if it has gone through any hardware or software modifications?
The device that you trade-in needs to be in its original state and with original parts.


17. Do I need to remove my screen or pin lock from my device?
The device that you trade-in needs to have OEM lock (ie. iTunes, iCloud, Samsung Account, Google Account etc) and all other passwords (ie. screen/pin/fingerprint lock, Face ID) removed.


18. How do I turn off or remove "Find My iPhone", "Find My iPad", "iCloud", "Gmail", "Google account", "Samsung account" or "Find My Mobile"?
Please refer to the following links for guidance:
Apple devices: 
https://support.apple.com/en-us/HT201351
Samsung devices: 
https://www.samsung.com/sg/support/mobile-devices/how-to-log-out-from-samsung-smartthings/
Oppo devices: 
https://support.oppo.com/sg/answer/?aid=neu89
Vivo: 
https://www.vivo.com/sg/support/questionList?categoryId=10986
Xiaomi: 
https://account.xiaomi.com/pass/del
Huawei: 
https://id7.cloud.huawei.com/CAS/portal/login.html


19. I forgot to back-up my data before resetting the device back to factory default settings. Are you able to help retrieve the data?
After factory reset, we will not be able to retrieve any of your past data. Please ensure you have done all data back-up before doing reset or handing in your device.


20. Do I have to remove all accessories from my device (such as screen protector and back cover) ?
All accessories including device casing, screen protectors, etc are to be removed before handing over your device for the trade-in.

• Under this Promotion, eligible new/re-contracting customers will receive a Free Xiaomi Watch S1 when purchase the Xiaomi 13 handset with the customer’s M1 Bespoke Contract & Bespoke Flexi plans.

• This promotion is limited to one (1) redemption per new/re-contracting line with purchase for the Xiaomi 13 from 11 March to 31 March 2023 extended to 31 May 2023, or while stocks last.

• Redemption letter will be sent out to customer via Email.
Retail - Redemption letter to be send out to customer within3 working days from date of purchase
Eshop –Redemption letter for premium will be sent via email within 3 working days upon successful delivery. While stock last

• This redemption edm entitles the customer to redeem a Free Xiaomi Watch S1 at Suntec Xiaomi Store, located at :
MI Store @ Suntec
3 Temasek Blvd, #02 - 337-340 Suntec City Mall, Singapore 038983
Phone: 69709368
Opening Hour : Monday to Sunday: 11:00-21:00

• Promo is only valid for Consumer plan sign up and not applicable for CORI/Corporate customer.

• Offer is only available to end-consumers and is not valid for trade, corporate or bulk purchases.

• Customer to present this edm with M1 Sales Agreement or Receipt at point of redemption at Suntec Xiaomi Store.

• This redemption edm is non-refundable in the event of loss. Any premium which is not redeemed within its expiry date will be forfeited.

• No extension of expiry date is allowed.

• Era International Network Pte Ltd reserves the right to amend these Terms and Conditions at any time without prior notice and without assigning any reason.

• In the event of any dispute with regard to the interpretation of these Terms and Conditions, the decision of Era International Network Pte Ltd is final and binding.

• Promotion cannot be exchanged for cash or other items and is not valid with any other discounts, vouchers, or promotions, unless otherwise stated. M1 reserves the right to amend or withdraw the Promotion at any time. Any unutilised amount for the offers/promotions will not be refunded and cannot be used to offset other items/promotions. Eligibility for the Promotion shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in the Promotion at any time, at its sole discretion. Other terms and conditions apply.

• All goods and services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at www.m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to amend or vary any term or condition at any time. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

• Under this Promotion, eligible new/re-contracting customers will receive a Free Xiaomi Watch S1 & Redmi Buds 4 Pro when purchase the Xiaomi 13 Pro handset with the customer’s M1 Bespoke Contract & Bespoke Flexi plans.

• This promotion is limited to one (1) redemption per new/re-contracting line with purchase for the Xiaomi 13 Pro from 11 March to 31 March 2023 , or while stocks last.

• Redemption letter will be sent out to customer via Email.
Retail - Redemption letter to be send out to customer within3 working days from date of purchase
Eshop –Redemption letter for premium will be sent via email within 3 working days upon successful delivery. While stock last

• This redemption edm entitles the customer to redeem a Free Xiaomi Watch S1 & Redmi Buds 4 at Suntec Xiaomi Store, located at :
MI Store @ Suntec
3 Temasek Blvd, #02 - 337-340 Suntec City Mall, Singapore 038983
Phone: 69709368
Opening Hour : Monday to Sunday: 11:00-21:00

• Promo is only valid for Consumer plan sign up and not applicable for CORI/Corporate customer.

• Offer is only available to end-consumers and is not valid for trade, corporate or bulk purchases.

• Customer to present this edm with M1 Sales Agreement or Receipt at point of redemption at the redemption centre.

• This redemption edm is non-refundable in the event of loss. Any premium which is not redeemed within its expiry date will be forfeited.

• No extension of expiry date is allowed.

• Era International Network Pte Ltd reserves the right to amend these Terms and Conditions at any time without prior notice and without assigning any reason.

• In the event of any dispute with regard to the interpretation of these Terms and Conditions, the decision of Era International Network Pte Ltd is final and binding.

• Promotion cannot be exchanged for cash or other items and is not valid with any other discounts, vouchers, or promotions, unless otherwise stated. M1 reserves the right to amend or withdraw the Promotion at any time. Any unutilised amount for the offers/promotions will not be refunded and cannot be used to offset other items/promotions. Eligibility for the Promotion shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in the Promotion at any time, at its sole discretion. Other terms and conditions apply.

• All goods and services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at www.m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to amend or vary any term or condition at any time. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.