An eSIM is a digital SIM that allows you to activate a mobile plan from M1 without having to use a physical nano-SIM. It works the same way as a physical SIM, but without the hassle of putting a SIM in your SIM slot. Your device can use multiple mobile numbers at any one time, however it will be easily interchangeable.

M1 is one of the FIRST few providers to offer 5G eSIM in Singapore as we encourage our customers to be in the forefront of technology.

You may sign up for our 5G eSIM at the following channels:

• New line sign-ups: M1 shops
• Existing line SIM exchange: My M1+ app or M1 shops

Within the My M1+ App, click More > select SIM Management > request for a 5G eSIM. Alternatively, call in to 1627 for assistance.

For iOS devices, please refer to the setup instructions here.

For Samsung devices, please refer to the setup instructions here.

1. Why should I get a 5G eSIM?
   A 5G eSIM allows the convenience of changing SIM without having to get a physical SIM, and exchanging it within your phone. It allows you to have multiple plans within your device – separating WORK and PERSONAL. It also allows you to connect to 5G connectivity seamlessly.
   
   
2. What are the devices that currently support eSIM?
   At present, M1 supports eSIM on following devices:
   
   Supported iOS Devices
   
   • Apple iPhone 15, iPhone 14, iPhone 13, iPhone 12, iPhone 11 family
   • Apple iPhone SE Gen3
   • Apple Watch Ultra, Watch Series 8 & Watch SE (Gen2) (Wi-Fi + Cellular)
   • Apple iPad Pro 12.9 (Gen6), iPad Pro 11 (Gen4), iPad (Gen10) & iPad Air (Gen5) (Wi-Fi + Cellular)
   • iPhone XR / XS / XS Max or later, iPhone SE (2020), iPad (7th Gen), iPad Air (3rd Gen), iPad Mini (5th Gen), iPad Pro (11-inch) (1st Gen & 2nd Gen), iPad Pro (12.9-inch) (3rd & 4th Gen)
   
   Compatible iOS
   
   • iOS 12.1.1 or later
   • iPhone XS, iPhone XS Max, iPhone XR or later installed with at least iOS12.1 or later version
   • eSIM on iPhone is not offered for iPhone model in China mainland, and certain iPhone models do not feature eSIM in HK & Macao
   • The model year 2019 or later for iPad
   
   Supported Android Devices
   
   • Samsung S23 series / Samsung S22 series / Samsung S21 series / Samsung Note20 / Note20 Ultra 5G, Samsung S20 / S20+ / S20 Ultra 5G, Samsung Galaxy Z Flip, Samsung Galaxy Fold
   • Xiaomi 12T Pro, Oppo Find 5 Pro
   
   As the adoption of eSIM grows and more phone manufacturers start offering eSIM, M1 would be able to support many more eSIM-enabled mobile devices in the future.
   
   
3. Are prepaid lines supported for eSIM?
   Yes, please refer to M1 Tourist Prepaid SIM.
   
   
4. Can I subscribe to multiple lines with M1 eSIM?
   Yes, you may even choose to install all the eSIM profiles on the same mobile device.
   
   
5. What are the charges for eSIM?
   M1 is currently offering a FREE 5G eSIM upgrade for customers who are on 4G SIM / 4G eSIM (SIM charge worth $38.15​) until further notice.
   
   
6. What happens if I want to change my eSIM profile to another device?
   You will be able to retain your 5G eSIM number however you will need to remove your eSIM profile from the current device and re-download into the new intended device (a fee of $5.45 applies for the re-download). This change can be done via My M1+ app. Simply retrieve the QR code via App Settings in the new device and re-download the eSIM profile. Be sure to do this while connected to Wi-Fi.
   
   
7. What are the replacement charges for eSIM?
   Current SIM card charges of $38.15​ will apply.
   
   
8. What should I do if I scanned the QR code on the wrong device?
   Check your eSIM status via My M1 App > More > Setting. If you are presented with the QR code, it means eSIM profile has not been installed yet. You may proceed to scan using the QR code using your intended device. If you see “eSIM Profile is currently in use”, the eSIM profile is currently installed on the wrong device. Please follow the steps below:
   • Delete the profile on the wrong device.
   • Go to My M1 App to retrieve the QR code via App Settings. Re-scan the QR code using your intended device. Please note that an eSIM re-activation fee of $5.45 will apply.
   • If you are on Bespoke plans, you may do so via M1+App (Under More tab, select SIM Management) or call in to 1627 for assistance.