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Terms and Conditions

 

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Samsung Galaxy Z Series

 

Samsung Galaxy Z Flip3

The phone prices shown are accurate as of 10 September 2021. Prices are subjected to change from time to time.

Product images are for illustration purposes only. Promotion cannot be exchanged for cash or other items and is not valid with any other discounts, vouchers or promotions, unless otherwise stated. M1 reserves the right to amend or withdraw the Promotion at any time. Any unutilised amount for the offers/promotions will not be refunded and cannot be used to offset other items/promotions. Eligibility for the Promotion shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in the Promotion at any time, at its sole discretion. Other terms and conditions apply.

All goods and services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at www.m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to amend or vary any term or condition at any time. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

Free Launch Exclusives (“Promotion”)

Free Launch Exclusives (“Promotion”) is only valid for online new line sign-ups and re-contracts with purchase of Samsung Z Flip3 5G on any 2-year mobile plan. Promotion is valid only on eShop, while stocks last.

Samsung Z Flip3 5G Premiums: Clear Cover Ring , Wireless Duo Charger (Total worth $156)

Premiums are subject to availability of stock and available while stocks last. M1 reserves the right to substitute the premium (as may be applicable) with a product of similar value at its sole discretion without prior notice.

Promotion is not transferable and is only valid on the new or re-contracting line which the Samsung  Z Flip3 5G handset is purchased with.

Promotion is limited to one redemption per new line sign-up or re-contract.

Promotion cannot be exchanged for cash and other items and are not valid with any other discounts, vouchers or promotions, unless otherwise stated. Any unutilized amount for the offers will not be refunded and cannot be used to offset other promotions.

All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

Purchase FAQs

I have completed my order but did not receive a confirmation email.
You may wish to check your junk/spam mailbox.

I have forgotten to select to redeem my vouchers for my purchase.
Please inform our staff during your collection at M1 Shops to make the necessary adjustments.

I have bought M1 FoneCare+ for my phone and wish to return it to qualify for Early Upgrade Fee Waiver.
Please highlight this to our staff during the collection at the M1 Shop and they will assist you accordingly. Devices that are returned for FoneCare+ Upgrade is subject to the same condition check as per M1 Shop Trade-In Program . Please note that return of handset for Early Upgrade Fee Waiver is not available for delivery or collection via POPStation.

I have submitted an order under my name but I wish to enjoy Corporate discounts that my company is entitled to.
Please bring along your staff pass and NRIC/FIN and inform our staff during the collection at the M1 Shop. Our staff will assist you accordingly if the request is approved.

What are the payment modes accepted?
AMEX, Visa and Mastercards are all accepted.

I have already received my order confirmation but want to make changes (such as model, colour, capacity and collection location) to my order.
Selection of device and collection slot location are considered final upon order confirmation and requests to changes will not be accommodated.

Can I request for someone to collect the phone on my behalf?
You have to be present with your NRIC during collection if you are signing a new line.

Collection

Can I come earlier than my scheduled appointment timeslot for collection?
You are not encouraged to do so as all customers will be served based on their allocated timeslots.

I am unable to collect during my allocated timeslot. Can I go down on another date?
You are not encouraged to do so as all customers will be served based on their allocated timeslots.
If you are re-contracting and collecting from an M1 Shop, you may authorise a representative (who is 18 years old & above and subject to approval at M1 Shop) collect on your behalf. Your representative will be required to bring the following documents:

a) Letter of Authorization completed and signed by you (Download form here. Acrobat Reader is required.)
b) Subscriber’s NRIC
c) Your representative’s NRIC

How can I collect the Premiums?
The premiums will be given out when you collect your device. The premiums are valid while stocks last.