Free bundled talktime, SMS and data extends to local usage unless otherwise stated. Excess local voice and video call usage is charged at 18.19 cents per minute, with a minimum one-minute charge and billed per second thereafter. Airtime charges apply for mobile calls made to "1800" local toll free service numbers. Excess SMS is charged at 5.35 cents each and MMS is charged at 35.31 cents each. Excess usage above the Free Local Data Bundle is charged at $11.99 per GB. Local mobile data services are available with theoretical download speed of 7.2Mbps and typical download speed range* of 2.7 - 5.5Mbps (at fixed locations). While roaming overseas, prevailing data roaming charges will apply. Click here for country-specific roaming charges.
New Line Sign-ups
Minimum 1-month commitment period applies for new sign-ups on Plan with Device and Plan Add-ons (if any), and SIM-only Plan. Early termination charge equivalent to 1 month’s subscription is applicable for termination during the commitment period. This early termination charge is without prejudice to and on top of any applicable termination or downgrade charge under your Device Contract.
4G VAS is applicable on Plan with Device, including Plan Add-ons (if any), and SIM-only Plan. Monthly subscription of 4G VAS is waived permanently. Theoretical download speed of 300Mbps and typical download speed range* of 46.8 - 110.1Mbps (at fixed locations) is only available with 4G service on compatible 4G devices.
* The typical download speed range refers to the range of download speeds that users can experience 80% of the time based on the specific test conditions and parameters which are stipulated on https://m1.com.sg/support/mbbspeeds. Testing Time Frame: January to March 2019.
Free Value-added Services
Airtime charges apply for incoming calls to Voicemail and retrieval of Voicemail messages. Prevailing roaming usage charges apply when Voicemail service is used overseas.
200 minutes / 800 minutes / Unlimited Talktime Add-ons
200 minutes / 800 minutes / Unlimited Talktime Add-ons are applicable on Plan with Device and SIM-only Plan. Talktime Add-on bundles apply to local voice / video calls only. Usage in excess of the Talktime Add-on bundle will be charged in accordance with local talktime usage charges for Plan with Device and SIM-only Plan. Only one Talktime Add-on is allowed per mobile line. Bundled talktime will only be effective from the date of activation and will not offset any excess talktime charges incurred prior to activation date. To change a Talktime Add-on, the existing Talktime Add-on must first be terminated before a new one can be added. Subscription fees and bundled talktime will not be pro-rated.
Fair Use Policy for Unlimited Usage
“Unlimited" talktime, messaging and data usage are restricted to reasonable personal use and non-commercial purposes only. “Unlimited” talktime is only applicable to local voice and video calls. “Unlimited” messaging is only applicable to SMS/MMS sent to local mobile numbers. Any abuse, such as, but not limited to, SMS/MMS broadcasts or sending unsolicited material (Spam), will entitle M1 to revoke the customer's benefits, in M1's sole discretion. If you use more than 10,000 outgoing local call minutes or more than 10,000 local SMS/MMS per billing cycle, such usage will be deemed to be excessive or abusive usage, for which prevailing pay-per-use charges shall apply.
M1 reserves the right to amend the Fair Use Policy for Unlimited Usage from time to time at its discretion, without any prior notice.
Unlimited Free Calls to 3 M1 Numbers
"Unlimited Free Calls to 3 M1 Numbers" (the "Service") applies to local voice calls only. Subscribers may nominate up to 3 M1 Numbers under this Service. Subscribers may not nominate their own M1 number for the Service. M1 reserves the right at its sole and absolute discretion to terminate the Service without prior notice to subscribers in the event of any fraudulent use or misuse of the Service.
IDD 021 Saver
IDD 021 Saver is only applicable to voice calls made to any residential and mobile line in Bangladesh, Brunei, Canada, China, Hong Kong, India, Laos, Macau, Malaysia, Puerto Rico, Russia, South Korea, Taiwan, Thailand, USA and Vietnam and only to any residential line in Australia, UK and New Zealand. Voice calls made to any mobile line in Australia, UK and New Zealand are chargeable at fixed rates of $0.28/min, $0.30/min and $0.50/min respectively. IDD 021 voice calls are deductible from the free outgoing calls bundle included on the main mobile plan and charged at local outgoing call rate after the free bundle is fully consumed. Free IDD 021 calls are capped at 700 minutes, after which prevailing IDD 021 rates based on the respective call destinations will apply. Applicable only with correct dialing sequence. For correct dialing sequence, click here.
You are required to sign the relevant handset contract where applicable and be bound by the terms and conditions therein. All phone offers featured are applicable to new line connections or existing customers who have completed at least 11 months of their contract. Existing customers who have completed less than 20 months of their contract will need to pay an additional early re-contract fee of $200 or $350 as detailed below.
Additional early re-contract fee of $200 or $350 will apply on phone offers for customers who have completed at least 11 months but less than 20 months of their contract. Upon re-contract and payment of the following applicable Early Re-contract Fee, customer will be bound by the terms and conditions of only the new contract. Maximum of 2 concurrent handset contracts per eligible active mobile line.
|Month of Contract
||Early Re-contract Fee
|12th to 17th month
|18th to 20th month
|21st to 24th month
For phone offer prices on Mid+ and above contracts, pre-payment of $300/$600 for a bill credit will be applicable if your subscription to the applicable M1 service(s) is less than 12 months. For phone offer prices on mid-tier and above contracts, pre-payment of $200 for a bill credit will be applicable for subsequent mid-tier and above contract(s) if your subscription to the applicable M1 service(s) is less than 12 months. Pre-payment charges will be charged separately. Customer with less than six (6) months tenure may sign up for only 1 mid-tier and above contract. Use of the iPhone constitutes acceptance of the iPhone terms and conditions and other third party terms and conditions found in the iPhone box, or at www.apple.com/legal/sla. Some features, applications and services are not available in all areas. Application availability and pricing are subject to change. Roaming SMS charges apply for activation of FaceTime and iMessage while overseas. Standard data rates apply for the use of some applications.
Re-contract Administrative Fee
Re-contract administrative fee of $10.70 applies for customers eligible for re-contract except for (i) online re-contracts via m1.com.sg, (ii) plan upgrades at point of re-contract, (iii) Sunrisers / Citibank M1 Card Members and (iv) Corporate customers.
Data Passport Usage
You can only use up to 10GB of your data bundle for any Postpaid mobile plan for each monthly billing cycle. For the avoidance of doubt, Plan Add-ons and Bundle Packs built on top of the base mobile plan can be used for Data Passport usage however they do not increase the 10GB limit. Data Passport usage charges of $10/GB apply for usage in excess of 10GB.The $10/GB excess Data Passport usage charge applies on top of excess local data charges of $11.99/GB if you also exceed your local data bundle. Subscription fees for respective Data Passports apply.
Customers who are under M1 Corporate Individual Scheme (CORI), or whose mobile lines are registered under company's name will not be eligible for (1) SAFRA promotions and (2) iPhone Tariff Rebate promotions. Special Pricing Handset promotions cannot be applied together with (1) Full Mobile Number Portability, (2) New Line Connection and (3) Re-contract promotions. SIA & SATS Group of companies will not be eligible for (1) Special Pricing Handset promotions, and (2) Full Mobile Number Portability promotions on Smartphone Reg/Reg+/Max/Max+ Plans sign-ups. CORI $200/$300 Handset Discount is only applicable to customers who are (1) porting-in to M1, (2) taking up a New Line Connection, and (3) re-contracting after completing 20 months of their existing contract.
Separate $37.45 SIM card and $10.70 registration charges apply for new line connections, unless otherwise stated. $37.45 SIM card charge is also applicable for SIM exchange. Customers are encouraged to transfer / back up SIM data before proceeding with a SIM exchange. For new line connection with purchase of SIM card, selection of the mobile number shall be from the list on M1 website, www.m1.com.sg.
All prices stated are inclusive of 7% GST and based on monthly recurring service unless otherwise stated.
The terms on this page apply to all mobile plans, unless otherwise stated by M1. M1 reserves the right to amend or vary these terms and conditions at any time. M1 will, where it is practicable to do so, give you advance notice (which may be through written notice, email, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes. All services are subject to M1’s General Terms and Conditions available at www.m1.com.sg. In the event of any conflict or inconsistency between any terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. For the latest information or full mobile service plan terms and conditions, please log on to www.m1.com.sg or call 1627.