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Terms and Conditions

 

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Mobile Plans

Applicability
These Terms and Conditions apply to customers who sign up to M1’s current range of Postpaid mobile plans on or after 28 May 2019.

Mobile Plans
Free bundled talktime, SMS and data extends to local usage unless otherwise stated. Excess local voice and video call usage is charged at 18.19 cents per minute, with a minimum one-minute charge and billed per second thereafter. Airtime charges apply for mobile calls made to "1800" local toll free service numbers. Excess SMS is charged at 5.35 cents each and MMS is charged at 35.31 cents each. Excess usage above the Free Local Data Bundle is charged at $11.99 per GB. Local mobile data services are available with theoretical download speed of 7.2Mbps and typical download speed range* of 2.7 - 5.5Mbps (at fixed locations). While roaming overseas, prevailing data roaming charges will apply. Click here for country-specific roaming charges.

New Line Sign-ups
Minimum 1-month commitment period applies for new sign-ups on Plan with Device and Plan Add-ons (if any), and SIM-only Plan. Early termination charge equivalent to 1 month’s subscription is applicable for termination during the commitment period. This early termination charge is without prejudice to and on top of any applicable termination or downgrade charge under your Device Contract.

4G VAS
4G VAS is applicable on Plan with Device, including Plan Add-ons (if any), and SIM-only Plan. Monthly subscription of 4G VAS is waived permanently. Theoretical download speed of 300Mbps and typical download speed range* of 46.8 - 110.1Mbps (at fixed locations) is only available with 4G service on compatible 4G devices.

* The typical download speed range refers to the range of download speeds that users can experience 80% of the time based on the specific test conditions and parameters which are stipulated on https://m1.com.sg/support/mbbspeeds. Testing Time Frame: January to March 2019.

Free Value-added Services
Airtime charges apply for incoming calls to Voicemail and retrieval of Voicemail messages. Prevailing roaming usage charges apply when Voicemail service is used overseas.

Fair Use Policy for Unlimited Usage
“Unlimited" talktime, messaging and data usage are restricted to reasonable personal use and non-commercial purposes only. “Unlimited” talktime is only applicable to local voice and video calls. “Unlimited” messaging is only applicable to SMS/MMS sent to local mobile numbers. Any abuse, such as, but not limited to, SMS/MMS broadcasts or sending unsolicited material (Spam), will entitle M1 to revoke the customer's benefits, in M1's sole discretion. If you use more than 10,000 outgoing local call minutes or more than 10,000 local SMS/MMS per billing cycle, such usage will be deemed to be excessive or abusive usage, for which prevailing pay-per-use charges shall apply.

M1 reserves the right to amend the Fair Use Policy for Unlimited Usage from time to time at its discretion, without any prior notice.

Unlimited Free Calls to 3 M1 Numbers
"Unlimited Free Calls to 3 M1 Numbers" (the "Service") applies to local voice calls only. Subscribers may nominate up to 3 M1 Numbers under this Service. Subscribers may not nominate their own M1 number for the Service. M1 reserves the right at its sole and absolute discretion to terminate the Service without prior notice to subscribers in the event of any fraudulent use or misuse of the Service.

IDD 021 Saver
IDD 021 Saver is only applicable to voice calls made to any residential and mobile line in Bangladesh, Brunei, Canada, China, Hong Kong, India, Laos, Macau, Malaysia, Puerto Rico, Russia, South Korea, Taiwan, Thailand, USA and Vietnam and only to any residential line in Australia, UK and New Zealand. Voice calls made to any mobile line in Australia, UK and New Zealand are chargeable at fixed rates of $0.28/min, $0.30/min and $0.50/min respectively. IDD 021 voice calls are deductible from the free outgoing calls bundle included on the main mobile plan and charged at local outgoing call rate after the free bundle is fully consumed. Free IDD 021 calls are capped at 700 minutes, after which prevailing IDD 021 rates based on the respective call destinations will apply. Applicable only with correct dialing sequence. For correct dialing sequence, click here.

Handset Offers
You are required to sign the relevant handset contract where applicable and be bound by the terms and conditions therein. All phone offers featured are applicable to new line connections or existing customers who have completed at least 11 months of their contract. Existing customers who have completed less than 20 months of their contract will need to pay an additional early re-contract fee of $200 or $350 as detailed below.

Early Re-contract
Additional early re-contract fee of $200 or $350 will apply on phone offers for customers who have completed at least 11 months but less than 20 months of their contract. Upon re-contract and payment of the following applicable Early Re-contract Fee, customer will be bound by the terms and conditions of only the new contract. Maximum of 2 concurrent handset contracts per eligible active mobile line.

Month of Contract Early Re-contract Fee
12th to 17th month $350
18th to 20th month $200
21st to 24th month No Fee

For phone offer prices on Mid+ and above contracts, pre-payment of $300/$600 for a bill credit will be applicable if your subscription to the applicable M1 service(s) is less than 12 months. For phone offer prices on mid-tier and above contracts, pre-payment of $200 for a bill credit will be applicable for subsequent mid-tier and above contract(s) if your subscription to the applicable M1 service(s) is less than 12 months. Pre-payment charges will be charged separately. Customer with less than six (6) months tenure may sign up for only 1 mid-tier and above contract. Use of the iPhone constitutes acceptance of the iPhone terms and conditions and other third party terms and conditions found in the iPhone box, or at www.apple.com/legal/sla. Some features, applications and services are not available in all areas. Application availability and pricing are subject to change. Roaming SMS charges apply for activation of FaceTime and iMessage while overseas. Standard data rates apply for the use of some applications.

Re-contract Administrative Fee
Re-contract administrative fee of $10.70 applies for customers eligible for re-contract except for (i) online re-contracts via m1.com.sg, (ii) plan upgrades at point of re-contract, (iii) Sunrisers / Citibank M1 Card Members and (iv) Corporate customers.

Data Passport Usage
You can only use up to 10GB of your data bundle for any Postpaid mobile plan for each monthly billing cycle. For the avoidance of doubt, Plan Add-ons and Bundle Packs built on top of the base mobile plan can be used for Data Passport usage however they do not increase the 10GB limit. Data Passport usage charges of $10/GB apply for usage in excess of 10GB.The $10/GB excess Data Passport usage charge applies on top of excess local data charges of $11.99/GB if you also exceed your local data bundle. Subscription fees for respective Data Passports apply.

Corporate Customers
Customers who are under M1 Corporate Individual Scheme (CORI), or whose mobile lines are registered under company's name will not be eligible for (1) SAFRA promotions and (2) iPhone Tariff Rebate promotions. Special Pricing Handset promotions cannot be applied together with (1) Full Mobile Number Portability, (2) New Line Connection and (3) Re-contract promotions. SIA & SATS Group of companies will not be eligible for (1) Special Pricing Handset promotions, and (2) Full Mobile Number Portability promotions on Smartphone Reg/Reg+/Max/Max+ Plans sign-ups.

General
Separate $37.45 SIM card and $10.70 registration charges apply for new line connections, unless otherwise stated. $37.45 SIM card charge is also applicable for SIM exchange. Customers are encouraged to transfer / back up SIM data before proceeding with a SIM exchange. For new line connection with purchase of SIM card, selection of the mobile number shall be from the list on M1 website, www.m1.com.sg.

All prices stated are inclusive of 7% GST and based on monthly recurring service unless otherwise stated.

The terms on this page apply to all mobile plans, unless otherwise stated by M1. M1 reserves the right to amend or vary these terms and conditions at any time. M1 will, where it is practicable to do so, give you advance notice (which may be through written notice, email, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes. All services are subject to M1’s General Terms and Conditions available at www.m1.com.sg. In the event of any conflict or inconsistency between any terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. For the latest information or full mobile service plan terms and conditions, please log on to www.m1.com.sg or call 1627.

Free Caller ID
Free Caller ID is applicable on Plan with Device. Registration charges for new line sign-ups are also waived.

Sunriser Handset Re-contract Discount
Sunrisers on Plan with Device with $205 Plan Add-on are entitled to a $500 Handset Re-contract Discount off the normal 2-year promotional price of any handset at M1 Shops under the following scenarios:

  • For a new M1 line on Plan with Device with $205 Plan Add-on, the Sunriser will receive a $500 Handset Re-contract Discount at the completion of his 12-month Sunriser membership or upon renewal of his Sunriser membership.
  • For existing customers who change/upgrade their bill plans to Plan with Device with $205 Plan Add-on, they will receive a $500 Handset Re-contract Discount if the following conditions are fulfilled:
    1. Customer has the M1 line for at least 12 months, and
    2. Customer has no existing handset contract, or if there is an existing handset contract, the term must exceed 11 months.

Free Caller ID
Free Caller ID is applicable on SIM-only Plan. Registration charges for new line sign-ups are also waived.

Data Roaming Protection
$100 Data Roaming Protection (DRP) service is mandatory for all customers on SIM-only Plan. Customers will receive SMS notifications at 80% and 100% of data roaming usage and roaming service will stop once usage hits $100. Customers can continue data roaming usage by resetting the data roaming protection counter upon payment of $100.

Corporate Biz SIM-only plan
Minimum 3-months commitment period applies for Biz SIM-only Plan. The commitment period applies to all sign-ups on Biz SIM-only Plan including both new sign-ups and change of bill plan. Early termination during the commitment period is subject to early termination charge of 1st month: $48.00; 2nd month: $32.00 and 3rd month: $16.00 GST inclusive. This early termination charge is without prejudice to and on top of any applicable termination or downgrade charge under your Device Contract (if applicable).

Bundle Packs can be added to both Plan with Device and SIM-only Plan.

$10 / $20 / $50 Bundle Packs
$10 / $20 / $50 Bundle Packs are recurring monthly add-ons applicable for new, re-contracting and existing customers, and are for local usage only. Bundle Packs are mutually exclusive and cannot be subscribed at the same time. If customer has subscribed to a Bundle Pack, he may change his subscription to another Bundle Pack at any time, however, he may not re-subscribe to the same Bundle Pack within the same billing cycle. There is no activation fee or minimum subscription period. Subscription fee will not be pro-rated. The talktime or data bundle will only be effective from the date of activation and will not offset any excess talktime or data charges incurred prior to the activation date. The recurring monthly subscription charges for the Bundle Packs at the prevailing rates shall apply until the Subscriber terminates his subscription to the Service.

3-day $5 Bundle Pack
3-day $5 Bundle Pack is valid for 3 days, or till the end of the monthly billing cycle, whichever earlier. Bundle Pack is for local usage only. There is no activation fee. The talktime or data bundle will only be effective from the date of activation and will not offset any excess talktime or data charges incurred prior to the activation date.

Lines on Plan with Device count towards the total number of mobile lines for the qualification of MSS programme and determination of the applicable MSS discount, and are also eligible for the MSS Discount. However, Plan Add-ons, are not eligible for MSS Discount.

Lines on SIM-only Plan do not count towards the total number of mobile lines for the qualification of MSS programme and determination of the applicable MSS Discount, and are not eligible for the MSS Discount.

For full Terms & Conditions, click here.

Customers on retired plans can only re-contract on the current range of Postpaid mobile plans. The following bill plans are retired and unavailable for re-contract:

  • mySIM320/ mySIM340/ mySIM350/ mySIM398
  • mySIMe40/ mySIMe70/ mySIMe90/ mySIMe118
  • SurfLite/ SurfReg/ SurfMax
  • Lite/ Lite+/ Reg/ Reg+/ Max/ Max+
  • i-Lite/ i-Lite+/ i-Reg/ i-Reg+/ i-Max/ i-Max+
  • mySIM+15/ mySIM+20/ mySIM+30/ mySIM+45/ mySIM+75/ mySIM+125
  • mySIM30/ mySIM45/ mySIM75/ mySIM125
  • ValueSurf+/ LiteSurf+/ ExtremeSurf+/ MaxSurf+
  • MaxSurf
  • iPhone Value+/ Lite+/ Extreme+/ Max+
  • SunLite/ SunSaver/ SunSaver Plus/ SunMax/ SunMax Plus/ SunShare
  • BlackBerry (except BlackBerry MessageSurf+)
  • Talk All U Can
  • Business
  • Chat 188
  • 3G Sunsurf 10
  • Club
  • Data
  • Executive
  • Fax
  • IDD Access
  • OK
  • Prime
  • Professional
  • Sunsurf Mobile
  • Suntalk
  • Suntext
  • One+One
  • Talkshare
  • Ultimate