Bespoke Flexi Monthly Device Programme Terms and Conditions:

1. The Monthly Device Programme is open to customers on Bespoke Flexi only. Each line is only eligible for 1 device under the Monthly Device Programme at any time. Purchaser of new device under the Monthly Device Programme is subject to clause8.
   
   
2. Customers may choose 12 months, 18 months, 24 months or 36 months payment term for the outstanding device balance upon sign up. The term cannot be altered thereafter. In this Terms and Conditions, “Monthly Payment” refers to payment due each month.
   
   
3. The Monthly Payment will be charged to your monthly M1 bill.
   
   
4. You will not be able to change to an ineligible plan or transfer your line prior to completing your Monthly Device Programme.
   
   
5. Temporarily suspension of Bespoke Flexi plan prior to completing the Monthly Device Programme is not allowed for any reason whatsoever and howsoever arising, including without limitation, losing possession of the mobile device.
   
   
6. In the event Bespoke Flexi is terminated, the sum of Monthly Payment multiply (“x”) the number of months remaining in your Monthly Device Programme will be billed to you in full.
   
   
7. You may modify your local data and minutes entitlement of your Bespoke Flexi via My M1+ App. However, you may only do it once every billing cycle.
   
   
8. Your line must be on Bespoke Flexi for a minimum of 6 months to qualify for purchase of another new device on Monthly Device Programme. Upon purchase of the new device, you will be subject to the payment of your current device outstanding balance (i.e. the sum of Monthly Payment x the number of months remaining in your Monthly Device Programme ).
   
   
9. All charges are subject to change in accordance with the prevailing GST rate.
   
   
10. Any other contract which the customer may have with M1 or any other entity within the M1 Group shall continue to remain valid, unless otherwise agreed by M1 or the relevant M1 entity.
    
    
11. M1's General & Specific Terms and Conditions for the provision of M1’s mobile services published at www.m1.com.sg are deemed incorporated herein and shall apply to this contract. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

(A) Bespoke Contract Terms & Conditions:

1. Customers will start their service subscription commitment period from their date of purchase of the subsidised mobile device and  continue for a period of 24 months thereafter ("Commitment Period").
   
   
2. In the event that the customer prematurely terminates or downgrades his service subscription plan and/or any plan add-on (as applicable) during the Commitment Period, he shall pay the termination charge or downgrade charge stated in the Device Contract.
   
   
3. The Customer whose service subscription plan is terminated by M1 during the Commitment Period for payment default or other lawful reasons will also have to pay the termination charge stated in the Device Contract.
   
   
4. Customer is not allowed to temporarily disconnect M1's services during the Commitment Period for any reason whatsoever and howsoever arising, including without limitation, losing possession of the subsidised mobile device. In the event the customer chooses to terminate this contract due to the loss of the subsidised mobile device, the termination charge stated in the Device Contract shall apply.
   
   

   The various service plan groups are set out as follows:
    

   Contracts	Service Plans
   Mass	Bespoke Contracts
   Mass+	Bespoke Contracts + $16 Plan Add-on
   Mid-tier	Bespoke Contracts + $40 Plan Add-on
   High-end	Bespoke Contracts + $70 Plan Add-on
   High-end	Bespoke Contracts + $110 Plan Add-on
   High+	Bespoke Contracts + $179 Plan Add-on

    

   
   
5. Customer is not allowed to transfer the M1 line bound by a Device Contract.
   
   
6. All charges are subject to change in accordance with the prevailing GST rate.
   
   
7. Any other contract which the customer may have with M1 or any other entity within the M1 Group shall continue to apply, unless otherwise agreed by M1 or the relevant M1 entity.
   
   
8. M1's General Terms and Conditions published at www.m1.com.sg are deemed incorporated herein and shall apply to this contract. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favorable to M1, to the fullest extent permissible under applicable laws.
   
   
9. Save as otherwise provided under applicable law, M1’s entire liability in contract, tort (including negligence or breach of statutory duty) or otherwise to the customer and anyone who uses our services (except for death or personal injury caused by our negligence) shall be limited to the lower of $5,000 or the total of the customer’s three (3) months' charges preceding the event.
   
   

(B) $500 Sunriser Loyalty Voucher for Bespoke Contract + $179 Plan Add-on

1. Customers on Bespoke Contract + $179 Plan Add-on are entitled to a $500 Sunriser Loyalty Voucher upon completion of 12 months on this plan.
   
   
2. The voucher is can be used to purchase any handset at normal 2-year promotional price. Upon recontract, 2-year contract on Bespoke Contract will apply.
   
   
3. To redeem for the voucher, the mobile line must be eligible for recontract.
   
   
4. Additional early re-contract fee of $201.87 or $353.27 will apply on phone offers for customers who have completed at least 11 months but less than 20 months of their contract. This charge is deductible against the voucher. Voucher cannot be used in conjunction with other vouchers and benefits unless otherwise stated.
   
   
5. Unused balance of the voucher will be forfeited
   
   
6. The voucher cannot be transferred to another mobile line or party.
   
   
7. Voucher cannot be exchange for any benefit-in-kind.
   

(A) Bespoke Contract Terms & Conditions:

1. Customers will start their service subscription commitment period from their date of purchase of the subsidised mobile device and  continue for a period of 24 months thereafter ("Commitment Period").
   
   
2. In the event that the customer prematurely terminates or downgrades his service subscription plan and/or any plan add-on (as applicable) during the Commitment Period, he shall pay the termination charge or downgrade charge stated in the Device Contract.
   
   
3. The Customer whose service subscription plan is terminated by M1 during the Commitment Period for payment default or other lawful reasons will also have to pay the termination charge stated in the Device Contract.
   
   
4. Customer is not allowed to temporarily disconnect M1's services during the Commitment Period for any reason whatsoever and howsoever arising, including without limitation, losing possession of the subsidised mobile device. In the event the customer chooses to terminate this contract due to the loss of the subsidised mobile device, the termination charge stated in the Device Contract shall apply.
   
   

   The various service plan groups are set out as follows:

    

   Contracts	Service Plans
   Mass	Bespoke Contract (Business) Base plan
   Mass+	Bespoke Contract (Business) Base plan + $10 Add-on
   Mid	Bespoke Contract (Business) Base plan + $23 Add-on
   Highend	Bespoke Contract (Business) Base plan + $50 Add-on
   Mass	Bespoke Contract (Business) Base plan + $3 Add-on
   Mass+	Bespoke Contract (Business) Base plan + $18 Add-on
   Highend	Bespoke Contract (Business) Base plan + $77 Add-on

    

   
   
5. Customer is not allowed to transfer the M1 line bound by a Device Contract.
   
   
6. All charges are subject to change in accordance with the prevailing GST rate.
   
   
7. Any other contract which the customer may have with M1 or any other entity within the M1 Group shall continue to apply, unless otherwise agreed by M1 or the relevant M1 entity.
   
   
8. M1's General Terms and Conditions published at www.m1.com.sg are deemed incorporated herein and shall apply to this contract. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favorable to M1, to the fullest extent permissible under applicable laws.
   
   
9. Save as otherwise provided under applicable law, M1’s entire liability in contract, tort (including negligence or breach of statutory duty) or otherwise to the customer and anyone who uses our services (except for death or personal injury caused by our negligence) shall be limited to the lower of $5,000 or the total of the customer’s three (3) months' charges preceding the event.
   
   

(B) $500 Sunriser Loyalty Voucher for Bespoke Contract + $77 Plan Add-on
 

1. Customers on Bespoke Contract + $77 Plan Add-on are entitled to a $500 Sunriser Loyalty Voucher upon completion of 12 months on this plan.
   
   
2. The voucher is can be used to purchase any handset at normal 2-year promotional price. Upon recontract, 2-year contract on Bespoke Contract will apply.
   
   
3. To redeem for the voucher, the mobile line must be eligible for recontract.
   
   
4. Additional early re-contract fee will apply on phone offers for customers who have completed at least 11 months but less than 20 months of their contract. This charge is deductible against the voucher. Voucher cannot be used in conjunction with other vouchers and benefits unless otherwise stated.
   
   
5. Unused balance of the voucher will be forfeited.
   
   
6. The voucher cannot be transferred to another mobile line or party.
   
   
7. Voucher cannot be exchange for any benefit-in-kind.
   

Bespoke Family Plan New/Port-in Promotion

• $3 off monthly subscription promotion is applicable for new sign-ups and port in customers to Bespoke Family Plan. $3 off monthly subscription is applicable for 3 months there after prevailing subscription will apply after the promotion.
  
  
• Promotion is valid till further notice. Promotions cannot be used with other discounts, vouchers or promotions, unless otherwise stated.
  
  
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
  
  

Bespoke Family Plan

• Bespoke Family Plan is open to eligible customers with an active Bespoke Sim-only Plan, Bespoke Contract Plan, Bespoke Flexi Plan, Bespoke SIM-only (Business) Plan, Bespoke Contract (Business) Plan or Bespoke Flexi (Business) Plan. To enjoy the Bespoke Family Plan, eligible customers must select an eligible main line (“Main Line”) and add one or more eligible mobile lines (“Family Lines”) under the Bespoke Family Plan. The Main Line and the Family Lines within a Bespoke Family Plan may share the local data, local talktime and local SMS bundles in the eligible sharing pool among themselves.
  
  
• Family Lines are SIM-only post-paid mobile plan, which comes with allocated local data, local talktime and local SMS bundles that may be shared among the lines in the Bespoke Family Plan. All charges (including any excess usage charges) incurred by the Family Lines will be billed under the Main Line's billing account.
  
  
• Customers who sign-up for Family Lines are required to have an active Bespoke Sim-only Plan, Bespoke Contract Plan, Bespoke Flexi Plan, Bespoke SIM-only (Business) Plan, Bespoke Contract (Business) Plan or Bespoke Flexi (Business) Plan as their Main Line at all times. For the avoidance of doubt, all applicable terms and conditions (including any minimum commitment period) of the customer’s Main Line remain unchanged and shall continue to apply, unless otherwise stated by M1.
  
  
• In the event the customer’s Main Line is changed to an ineligible bill plan or terminated for any reason, all Family Line(s) under that Bespoke Family Plan will be automatically converted to a Bespoke SIM-only Plan as set out in the relevant service application forms and applicable M1’s terms and conditions for the relevant Family Line, unless otherwise determined by M1 at its sole discretion.
  
  
• The applicable rate of discount on the monthly subscription charges for the Family Lines depends on the number of Family Lines signed-up for and maintained under the Bespoke Family Plan and is determined on a monthly basis at each bill cycle.
  
  
• Bespoke Family Plan is not valid for customers whose mobile lines are registered under business’/company’s name. Customers on unlimited data plan are also not eligible for the Bespoke Family Plan.
  
  
• For the avoidance of doubt, all add-ons, including without limitation, 5Go Plus, 5Go Access, Unlimited Weekend, Bundle Packs, Data Passport, $10.10 Talktime and SMS Pack and other add-ons, have to be subscribed for under each individual line in the Bespoke Family Plan and are not sharable across any of the lines under the Bespoke Family Plan, unless otherwise stated by M1. For the avoidance of doubt, subscription to and use of add-ons are subject to applicable terms and conditions, as well as applicable registration and eligibility criteria.
  
  
• Eligibility for the Bespoke Family Plan (including eligibility of each Family Line to be added/sign-up for) shall be subject to M1’s registration guidelines prevailing from time to time and shall be determined by M1 at its sole discretion.
  
  
• M1 reserves the right to amend or vary these terms and conditions at any time. M1 will, where it is practicable to do so, give you advance notice (which may be through written notice, email, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
  
  
• All goods and services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at www.m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.
  

Device Contract

https://www.m1.com.sg/terms-and-conditions/contract-with-device

1. Customers will start their service subscription commitment period from their date of purchase of the subsidised mobile device and continue for a period of 24 months thereafter ("Commitment Period").
   
   
2. In the event that the customer prematurely terminates or downgrades his service subscription plan and/or any plan add-on (as applicable) during the Commitment Period, he shall pay the termination charge or downgrade charge stated in the Device Contract.
   
   
3. The Customer whose service subscription plan is terminated by M1 during the Commitment Period for payment default or other lawful reasons will also have to pay the termination charge stated in the Device Contract.
   
   
4. Customer is not allowed to temporarily disconnect M1's services during the Commitment Period for any reason whatsoever and howsoever arising, including without limitation, losing possession of the subsidised mobile device. In the event the customer chooses to terminate this contract due to the loss of the subsidised mobile device, the termination charge stated in the Device Contract shall apply.
   
   

   The various service plan groups are set out as follows:

    

   Contracts	Service Plans
   Mass+	Contract with Device
   Mass++	Contract with Device + $15.14 Plan Add-on
   Mid-tier	Contract with Device + $28.16 Plan Add-on
   Mid+	Contract with Device + $40.37 Plan Add-on
   High-end	Contract with Device + $60.56 Plan Add-on
   High+	Contract with Device + $186.73 Plan Add-on

    

5. Customer is not allowed to transfer the M1 line bound by a Device Contract.
   
   
6. All charges are subject to change in accordance with the prevailing GST rate.
   
   
7. Any other contract which the customer may have with M1 or any other entity within the M1 Group shall continue to apply, unless otherwise agreed by M1 or the relevant M1 entity.
   
   
8. M1's General Terms and Conditions published at www.m1.com.sg are deemed incorporated herein and shall apply to this contract. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favorable to M1, to the fullest extent permissible under applicable laws.
   
   
9. Save as otherwise provided under applicable law, M1’s entire liability in contract, tort (including negligence or breach of statutory duty) or otherwise to the customer and anyone who uses our services (except for death or personal injury caused by our negligence) shall be limited to the lower of $5,000 or the total of the customer’s three (3) months' charges preceding the event.
   

         Sunriser Handset Re-contract Discount

         Sunrisers on Plan with Device with $186.73 Plan Add-on are entitled to a $500 Handset Re-contract Discount off the normal 2-year promotional price of any handset at M1 Shops under the following scenario:

• For a new M1 line on Contract with Device with $186.73 Plan Add-on, the Sunriser will receive a $500 Handset Re-contract Discount at the completion of his 12-month Sunriser membership or upon renewal of his Sunriser membership.
• For existing customers who upgrade their bill plans to Contract with Device with $186.73 Plan Add-on, they will receive a $500 Handset Re-contract Discount if the following conditions are fulfilled

a. Customer has the M1 line for at least 12 months, and

b. Customer has no existing handset contract, or if there is an existing handset contract, the term must exceed 11 months.

• Sunriser handset re-contract discount cannot be applied together with (1) Full Mobile Number Portability, (2) New Line Connection and (3) Re-contract promotions.

Device Contract

https://www.m1.com.sg/terms-and-conditions/device-contract

1. Customers will start their service subscription commitment period from their date of purchase of the subsidised mobile device and continue for a period of 24 months thereafter ("Commitment Period").
   
   
2. In the event that the customer prematurely terminates or downgrades his service subscription plan and/or any plan add-on (as applicable) during the Commitment Period, he shall pay the termination charge or downgrade charge stated in the Device Contract.
   
   
3. The Customer whose service subscription plan is terminated by M1 during the Commitment Period for payment default or other lawful reasons will also have to pay the termination charge stated in the Device Contract.
   
   
4. Customer is not allowed to temporarily disconnect M1's services during the Commitment Period for any reason whatsoever and howsoever arising, including without limitation, losing possession of the subsidised mobile device. In the event the customer chooses to terminate this contract due to the loss of the subsidised mobile device, the termination charge stated in the Device Contract shall apply.
   
   

   The various service plan groups are set out as follows:

   
   

   Contracts	Service Plans
   Mass	Plan with Device
   Mass	Plan with Device + $20.19 Plan Add-on
   Mid-tier	Plan with Device + $48.45 Plan Add-on
   High-end	Plan with Device + $80.75 Plan Add-on
   High+	Plan with Device + $206.92 Plan Add-on

5. Customer is not allowed to transfer the M1 line bound by a Device Contract.
6. All charges are subject to change in accordance with the prevailing GST rate.
   
7. Any other contract which the customer may have with M1 or any other entity within the M1 Group shall continue to apply, unless otherwise agreed by M1 or the relevant M1 entity.
   
8. M1's General Terms and Conditions published at www.m1.com.sg are deemed incorporated herein and shall apply to this contract. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favorable to M1, to the fullest extent permissible under applicable laws.
   
9. Save as otherwise provided under applicable law, M1’s entire liability in contract, tort (including negligence or breach of statutory duty) or otherwise to the customer and anyone who uses our services (except for death or personal injury caused by our negligence) shall be limited to the lower of $5,000 or the total of the customer’s three (3) months' charges preceding the event.
    

Sunriser Handset Re-contract Discount

Sunrisers on Plan with Device with $196.82 Plan Add-on are entitled to a $500 Handset Re-contract Discount off the normal 2-year promotional price of any handset at M1 Shops under the following scenarios:

• For a new M1 line on Plan with Device with $196.82 Plan Add-on, the Sunriser will receive a $500 Handset Re-contract Discount at the completion of his 12-month Sunriser membership or upon renewal of his Sunriser membership.
• For existing customers who change/upgrade their bill plans to Plan with Device with $196.82 Plan Add-on, they will receive a $500 Handset Re-contract Discount if the following conditions are fulfilled
  
  

  a. Customer has the M1 line for at least 12 months, and

  
  

  b. Customer has no existing handset contract, or if there is an existing handset contract, the term must exceed 11 month 

• Sunriser handset re-contract discount cannot be applied together with (1) Full Mobile Number Portability, (2) New Line Connection and (3) Re-contract promotions

Data Roaming Protection
$100 Data Roaming Protection (DRP) service is mandatory for all customers on SIM-only Plan. Customers will receive SMS notifications at 80% and 100% of data roaming usage and roaming service will stop once usage hits $100. Customers can continue data roaming usage by resetting the data roaming protection counter upon payment of $100.

Corporate Biz SIM-only plan
Minimum 3-months commitment period applies for Biz SIM-only Plan. The commitment period applies to all sign-ups on Biz SIM-only Plan including both new sign-ups and change of bill plan. Early termination during the commitment period is subject to early termination charge of 1st month: $48.45; 2nd month: $32.30 and 3rd month: $16.15 GST inclusive. This early termination charge is without prejudice to and on top of any applicable termination or downgrade charge under your Device Contract (if applicable).

Bespoke SIM-only (Business)
6 months commitment period applies for 6 months free 5Go Access VAS. Thereafter, monthly subscription at prevailing rates will apply. 5Go Access VAS can be unsubscribed only after the 6 months free period.

Bespoke Contract

$10.10 / $20.19 / $50.47 Bundle Packs
$10.10 / $20.19 / $50.47 Bundle Packs are recurring monthly add-ons applicable for new, re-contracting and existing customers, and are for local usage only. Multiple Bundle Packs can be subscribed at the same time. There is no activation fee or minimum subscription period. Subscription fee will not be pro-rated. The data and talktime bundle will only be effective from the date of activation and will not offset any excess talktime or data charges incurred prior to the activation date. The recurring monthly subscription charges for the Bundle Packs at the prevailing rates shall apply until the Subscriber terminates his subscription to the Service.

Plan with Device and SIM-only

$10.10 / $20.19 / $50.47 Bundle Packs
$10.10 / $20.19 / $50.47 Bundle Packs are recurring monthly add-ons applicable for new, re-contracting and existing customers, and are for local usage only. Bundle Packs are mutually exclusive and cannot be subscribed at the same time. If customer has subscribed to a Bundle Pack, he may change his subscription to another Bundle Pack at any time, however, he may not re-subscribe to the same Bundle Pack within the same billing cycle. There is no activation fee or minimum subscription period. Subscription fee will not be pro-rated. The talktime or data bundle will only be effective from the date of activation and will not offset any excess talktime or data charges incurred prior to the activation date. The recurring monthly subscription charges for the Bundle Packs at the prevailing rates shall apply until the Subscriber terminates his subscription to the Service.

3-day $5.04 Bundle Pack
3-day $5.04 Bundle Pack is valid for 3 days, or till the end of the monthly billing cycle, whichever earlier. Bundle Pack is for local usage only. There is no activation fee. The talktime or data bundle will only be effective from the date of activation and will not offset any excess talktime or data charges incurred prior to the activation date.

Lines on Bespoke Contract and Plan with Device count towards the total number of mobile lines for the qualification of MSS programme and determination of the applicable MSS discount, and are also eligible for the MSS Discount. However, Plan Add-ons, are not eligible for MSS Discount.

Lines on Bespoke Flexi count towards the total number of mobile lines for the qualification of MSS programme and determination of the applicable MSS discount, but are not eligible for the MSS Discount.

Lines on Bespoke SIM-only and SIM-only Plan do not count towards the total number of mobile lines for the qualification of MSS programme and determination of the applicable MSS Discount, and are not eligible for the MSS Discount.

For full Terms & Conditions, click here.

Customers on retired plans can only re-contract on the current range of Postpaid mobile plans. The following bill plans are retired and unavailable for re-contract:

• mySIM320/ mySIM340/ mySIM350/ mySIM398
• mySIMe40/ mySIMe70/ mySIMe90/ mySIMe118
• SurfLite/ SurfReg/ SurfMax
• Lite/ Lite+/ Reg/ Reg+/ Max/ Max+
• i-Lite/ i-Lite+/ i-Reg/ i-Reg+/ i-Max/ i-Max+
• mySIM+15/ mySIM+20/ mySIM+30/ mySIM+45/ mySIM+75/ mySIM+125
• mySIM30/ mySIM45/ mySIM75/ mySIM125
• Plan with Device $30
• ValueSurf+/ LiteSurf+/ ExtremeSurf+/ MaxSurf+
• MaxSurf
• iPhone Value+/ Lite+/ Extreme+/ Max+
• SunLite/ SunSaver/ SunSaver Plus/ SunMax/ SunMax Plus/ SunShare
• BlackBerry (except BlackBerry MessageSurf+)
• Talk All U Can
• Business
• Chat 188
• 3G Sunsurf 10
• Club
• Data
• Executive
• Fax
• IDD Access
• OK
• Prime
• Professional
• Sunsurf Mobile
• Suntalk
• Suntext
• One+One
• Talkshare
• Ultimate
• Zero Plan