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terms and conditions

 

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(A) Fibre Broadband 500Mbps @ $29.90/mth

M1 Fibre Broadband 500Mbps with 4G Mobile Broadband SurfValue (SIM only) Promotion is open to new or existing customers without a current service contract. A 24-month service commitment contract applies.  Each eligible customer who signs-up/ re-contracts on M1 Fibre Broadband 500Mbps is eligible to purchase* a:

  • Wireless AX router by topping up an additional $5/mth; or
  • ASUS Lyra Voice by topping up an additional $10/mth

*Limited to one (1) device per eligible M1 Fibre Broadband service line and valid only at point of sign-up/ re-contract on eligible M1 Fibre Broadband service. A 24-month device commitment contract applies.


(B) Fibre Broadband 1Gbps @ $39.90/mth

M1 Fibre Broadband 1Gbps with 4G Mobile Broadband SurfValue (SIM only) Promotion is open to new or existing customers without a current service contract. A 24-month service commitment contract applies. Each eligible new sign-up on M1 Fibre Broadband 1Gbps comes with a free Wireless AX router.

Each eligible customer who signs-up/ re-contracts on M1 Fibre Broadband 1Gbps may choose to purchase* any of the following devices below (in lieu of the free Wireless AX router or the Router Replacement Offer, as the case may be):

  • ASUS ZenWiFi AC (Pack of 2) by topping up an additional $10/mth
  • Linksys Velop (Dual-Band) Whole Home Mesh Wi-Fi System (Pack of 3) by topping up an additional $10/mth
  • ASUS RT-AX88U by topping up an additional $13/mth
  • Linksys Velop Tri-Band Whole Home Mesh Wi-Fi System (Pack of 3) by topping up an additional $15/mth
  • ASUS Lyra Voice by topping up an additional $10/mth
  • Google Nest Wifi pack, consisting of one (1) unit of Google Nest Wifi router and one (1) unit of Google Nest Wifi point, by topping up an additional $15/mth
  • Apple iPad (32GB) by topping up an additional $23.90/mth

*Limited to one (1) device per eligible M1 Fibre Broadband service line and valid only at point of sign-up/ re-contract on eligible M1 Fibre Broadband service. A 24-month device commitment contract applies.

Eligible customers who take-up the Apple iPad (32GB) top-up promotion with 24-month M1 Fibre Broadband 1Gbps may further top-up an additional $5/mth for 24 months for a Wireless AX router (a 24-month device commitment contract applies), and also have the option to further top-up to upgrade the Apple iPad (32GB) to an Apple iPad (128GB), Apple iPad Mini (64GB/256GB) or Apple iPad Air (64GB/256GB), at the point of sign-up/re-contract.

Eligible re-contracting customers with existing routers issued by M1 may be eligible for a replacement router under the Router Replacement Offer if the eligible router becomes faulty during the customer's service commitment period after expiry of the existing manufacturer's warranty, subject to applicable terms and conditions.


Fibre Broadband Deals

24-month M1 Fibre Broadband 1Gbps with 4G Mobile Broadband SurfValue (SIM only) – Free Google Nest Hub Promotion is only open to eligible new or re-contracting customers without a current service contract who (1) sign-up for new M1 Fibre Broadband 1Gbps plan or (2) re-contract M1 Fibre Broadband 1Gbps plan with top-up for ASUS ZenWiFi AC / Linksys Velop (Dual-band) / Linksys Velop Tri-band / ASUS RT-AX88U device at the same time at the point of re-contract during the Promotion Period. A 24-month service/device commitment contract applies on the M1 Fibre Broadband service plan and device add-on, where applicable. Under this promotion, each eligible customer will be eligible to receive a free Google Nest Hub, valid only at the point of sign-up / re-contract.

24-month M1 Fibre Broadband 1Gbps with 4G Mobile Broadband SurfValue (SIM only) – Free First 10 Months ASUS Lyra Voice Add-on Promotion is only open to eligible new or re-contracting customers without a current service contract who sign-up /re-contract on 24-month M1 Fibre Broadband 1Gbps plan during the Promotion Period, with top-up for ASUS Lyra Voice add-on at the same time at the point of sign-up / re-contract. A 24-month service/device commitment contract applies on the M1 Fibre Broadband service plan and the ASUS Lyra Voice add-on. Under this promotion, each eligible customer will be eligible to enjoy the first 10 months of the ASUS Lyra Voice add-on at the promotional subscription rate of $0/month. For the avoidance of doubt, the promotional subscription rate of $0/month for the ASUS Lyra Voice add-on under this promotion is only valid for the first 10 months commencing from the service activation / re-contract date; thereafter, applicable non-discounted rate of $10/month for the ASUS Lyra Voice add-on will apply. In addition, eligible customers who successfully sign-up / re-contract online via M1’s website during the Promotion Period for the 24-month M1 Fibre Broadband 1Gbps with top-up for ASUS Lyra Voice add-on at the same time at the point of sign-up / re-contract under this promotion will also be eligible to receive a free Belkin WeMo Switch, subject to availability of stock and while stocks last and valid only at the point of sign-up / re-contract online via M1’s website. Additional terms and conditions below apply.

24-month M1 Fibre Broadband 1Gbps with 4G Mobile Broadband SurfValue (SIM only) – Free Google Nest Hub with Google Nest Wifi Promotion is only open to eligible new or re-contracting customers without a current service contract who sign-up / re-contract on 24-month M1 Fibre Broadband 1Gbps plan during the Promotion Period, with top-up for Google Nest Wifi pack (consisting of one (1) unit of Google Nest Wifi router and one (1) unit of Google Nest Wifi point) add-on at the same time at the point of sign-up / re-contract. A 24-month service/device commitment contract applies on the M1 Fibre Broadband service plan and the Google Nest Wifi pack add-on. Under this promotion, each eligible customer will be eligible to receive a free Google Nest Hub, subject to availability of stock and while stocks last and valid only at the point of sign-up / re-contract. Additional terms and conditions below apply.

The above promotions are only valid till 31 January 2021 (“Promotion Period”), subject to availability of stock and while stocks last.

For the avoidance of doubt, the promotions above are not valid with, and cannot be combined with, the Keppel – M1 Free 3 months Fibre Broadband 1Gbps subscription promotions or any other discounts, vouchers or promotions, unless otherwise stated. Please note that eligible customers who select the Keppel – M1 Free 3 months Fibre Broadband 1Gbps subscription promotion during sign-up / re-contract under any of the above promotions will only be able to enjoy the Keppel – M1 Free 3 months Fibre Broadband 1Gbps subscription promotion (subject to applicable terms and conditions), and will not be eligible for any of the above promotions. Customers’ selection of the promotion / add-on(s) cannot be changed upon sign-up / re-contract.


(C) GamePRO Fibre Broadband 1Gbps @ $52/mth

M1 Fibre Broadband GamePRO 1Gbps with 4G Mobile Broadband SurfValue (SIM only) Promotion is open to new or existing customers without a current service contract. A 24-month service commitment contract applies. Discounts on Fibre subscription rates are valid for the 24-month contract period; thereafter, prevailing rates apply. Each eligible customer who signs-up/ re-contracts on M1 Fibre Broadband GamePRO 1Gbps is eligible to receive a free Linksys WRT32X Gaming Router, valid only at point of sign-up/ re-contract.

For 4G Mobile Broadband SurfValue (SIM only): A SIM card will be issued to new customers. Eligible customers can enjoy up to 500MB of local data usage per month. Excess data usage charges of $10.70/GB, capped at a maximum of $188.32 per month (excluding monthly subscription) apply. M1 Internet Security “First 3 Months Free” Promotion is open to M1 postpaid customers who sign-up for M1 Internet Security (3 PC License) or M1 Ultimate Security (3 Device License). Eligible customers shall be eligible to enjoy the first 3 months of subscription free with a minimum contract of 3 months. Thereafter, prevailing rates shall apply from the 4th month onwards at $3.75/mth for M1 Internet Security (3 PC License) and $5.00/mth for M1 Ultimate Security (3 Device License), as applicable.

 

Fibre Broadband 500Mbps @ $39.90/mth / Fibre Broadband 1Gbps @ $49.90/mth

M1 Fibre Broadband 500Mbps / 1Gbps Promotion is open to new or existing customers without a current service contract. A 12-month service commitment contract applies.

Google Nest Hub Top-up Promotion is open to eligible customers who sign-up/ re-contract, or who are existing customers, on any M1 Fibre Broadband or Postpaid Mobile service plans. Under this promotion, each eligible customer may choose to purchase a Google Nest Hub by topping up an additional $6/month for 24 months. A 24-month device commitment contract applies. Promotion is limited to one (1) device per eligible M1 Fibre Broadband or Postpaid Mobile service line.

 

Apple TV Top-up Promotion is open to eligible customers who sign-up/ re-contract, or who are existing customers, on any 24-month M1 Fibre Broadband service plans. Under this promotion, each eligible customer may choose to purchase an Apple TV 4K 32GB by topping up an additional $10/mth for 24 months. A 24-month device commitment contract applies. Promotion is limited to one (1) device per eligible M1 Fibre Broadband service line.

 
  1. The Router Replacement Offer is only valid for selected eligible re-contracting customers on M1 Fibre Broadband 1Gbps, 2 Gbps, 5 Gbps and 10 Gbps plan with a 24-month service commitment contract (“Service Commitment Period”), who have been offered (and who signed-up for) this Router Replacement Offer at the point of re-contract.

  2. The Router Replacement Offer by M1 covers only eligible router which was issued by M1 to the customer pursuant to the customer’s immediately preceding subscription term with M1 prior to the re-contracting, and covers only the period commencing upon expiry of the customer’s existing manufacturer’s warranty period on the eligible router until the expiry of the customer’s 24-month Service Commitment Period with M1 (“Validity Period”).

  3. During the Validity Period, eligible customers will be offered a one-time 1-for-1 exchange under this Router Replacement Offer if the eligible router becomes faulty due solely to equipment defect during the Validity Period.

  4. All requests for the one-time 1-for-1 exchange is only valid if made during the Validity Period and must be made at M1 Shops, and customer has to present the faulty router (with valid serial number and other relevant supporting documents as M1 may require) for assessment and verification purposes by M1 at the M1 Shop.

  5. The model of the replacement router shall be determined by M1 at its sole discretion and is subject to availability of stock. For the avoidance of doubt, M1 does not warrant or guarantee that the replacement router will be the same or equivalent model or brand, or have the same or equivalent functionality, as the faulty router.

  6. Upon issuance of the replacement router by M1 to customer, this Router Replacement Offer shall lapse and M1 will pass through any manufacturer’s warranty that comes with the replacement router to the customer.

  7. For the avoidance of doubt, the Router Replacement Offer does not cover:
    1. any replacement router issued under this Router Replacement Offer;
    2. any other routers or devices;
    3. any lost or stolen routers or devices;
    4. any fault, loss or damage caused by unauthorised or improper modification, use or maintenance, abuse or accident, act of God or any other reasons other than due solely to equipment defect;
    5. any period before expiry of the manufacturer’s warranty period on the eligible router and any issues arising during the manufacturer’s warranty period;
    6. if customer’s existing manufacturer’s warranty had lapsed or is voided for any reason (including due to customer’s improper use), other than due to expiry of the warranty period in the ordinary course of time;



  8. The Router Replacement Offer is not transferable, cannot be exchanged for cash or other items and is not valid with any other discounts, vouchers or promotions, unless otherwise stated.

  9. Eligibility for the Router Replacement Offer shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in the Router Replacement Offer at any time, at its sole discretion.

  10. M1’s decision on all matters pertaining to the Router Replacement Offer, including eligibility, replacement router model and availability of stock, is final and conclusive. M1 reserves the right at its sole discretion to determine any outcome and act as it deems fit in any dispute and/or issues relating thereto.

  11. Notwithstanding the Router Replacement Offer offered herein, you acknowledge and agree that (a) M1 is not the manufacturer of any of the routers or any of its components; and (b) other than to provide the one-time 1-for-1 exchange in accordance with and subject to the terms and conditions herein, M1 shall not be responsible for and shall have no obligations in respect of any loss or damage or other consequences arising from your purchase, possession or use of any of the routers, even if the router is supplied by M1 to you.

  12. For the avoidance of doubt, M1’s sole and exclusive obligation under this Router Replacement Offer is to provide the one-time 1-for-1 exchange, in accordance with and subject to the terms and conditions herein.

  13. All goods and services are subject to applicable M1 General and Specific Terms and Conditions available at www.m1.com.sg. In the event of any conflict or inconsistency between any terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to amend or vary these terms and conditions at any time. M1 will, where it is practicable to do so, give you advance notice (which may be through written notice, email, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

 

Deluxe Smart Home / Premium Smart Home / Yale Smart Lock Top-up Promotion is open to new sign-up or re-contract, as well as existing customers, of applicable 24-month M1 Fibre Broadband plans. Customers are committed for a term of 24 months commencing from the date of M1 Fibre Broadband service activation (for new customers/sign-ups) / date of purchase of the Deluxe Smart Home or Premium Smart Home or Yale Smart Lock (for re-contracting or existing customers). For the avoidance of doubt, the Deluxe Smart Home / Premium Smart Home / Yale Smart Lock Commitment Period shall be in addition to any applicable commitment period under the customer’s M1 Fibre Broadband plan.

 

Smart Home Deals

M1 Smart Home bundle with free Google Nest Hub Promotion is open to new or existing customers on 24-month M1 Fibre Broadband plans, with top-up for Deluxe Smart Home / Premium Smart Home / Yale Smart Lock. Under this promotion, each eligible customer will be eligible to receive a free Google Nest Hub per eligible M1 Fibre Broadband service line, subject to availability of stock and valid only at the point of top-up. The top-up for Deluxe Smart Home / Premium Smart Home / Yale Smart Lock are subject to applicable terms and conditions. The above promotion is only valid for a limited time period only, as determined by M1 in its sole discretion, subject to availability of stock and while stocks last. M1 reserves the right to amend or withdraw the promotions above at any time.

Product images are for illustration purposes only. Promotion is valid for a limited time period only, as determined by M1 in its sole discretion. Deluxe Smart Home / Premium Smart Home / Yale Smart Lock Top-up Promotion is not valid with any other discounts, vouchers or promotions, unless otherwise stated.

 

All product images are for illustration purposes only. All promotions and items are subject to availability of stock and valid for a limited time period only, as determined by M1 in its sole discretion. M1 reserves the right to substitute any of the promotional items, benefits and/or products with a product/item of similar value at its sole discretion at any time, without prior notice. M1 also reserves the right to amend or withdraw any of the promotions above at any time. Promotions are not transferable, cannot be exchanged for cash or other items and are not valid with any other discounts, vouchers or promotions, unless otherwise stated. Any unutilised amount for the offers/promotions will not be refunded and cannot be used to offset other items, promotions or subscriptions. Eligibility for the above promotions shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in any of the promotions at any time, at its sole discretion.

A one-time registration charge of $58.85 will apply to new sign-ups for Fibre services. ONT Activation Charge of $90 is only waived in full for weekdays – Monday to Friday (9am-6pm); for weekdays – Monday to Friday (after 6pm), weekends and public holidays, the ONT Activation Charge waiver is capped at $58.85 and balance of $31.15 shall be chargeable. Other charges will apply for additional requirements. Symmetric upload/Download Speeds for Fibre Broadband: Only applicable for new sign-ups, or existing customers with an Optical Network Terminal (ONT) provided by M1. M1 High Speed Fibre Broadband Plans are available for your access and use at your residential premises (“Service Address”) only. The Service Address must be NGNBN Fibre-connected. In addition, the Service Address must have been certified Fibre-ready for the Services according to confirmation by the relevant Third Party Provider (NetLink Trust). Existing customers with a Nucleus Connect ONT may be required to switch to an ONT provided by M1 to enjoy the above promotion(s). Installation fees and other miscellaneous fees may apply. M1 Home Fixed Voice Service requires the use of a type approved ONT provided by M1. 

All prices stated above are inclusive of 7% GST, unless otherwise stated. All goods and services are subject to applicable M1 General and Specific Terms and Conditions available at www.m1.com.sg. In the event of any conflict or inconsistency between any terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to amend or vary these terms and conditions at any time. M1 will, where it is practicable to do so, give you advance notice (which may be through written notice, email, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.