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terms and conditions

 

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(A) Fibre Broadband 500Mbps @ $29.90/mth

M1 Fibre Broadband 500Mbps with 4G Mobile Broadband SurfValue (SIM only) Promotion is open to new or existing customers without a current service contract. A 24-month service commitment contract applies.  Each eligible customer who signs-up/ re-contracts on M1 Fibre Broadband 500Mbps is eligible to purchase* a:

  • Wireless AX router by topping up an additional $5/mth;

*Limited to one (1) device per eligible M1 Fibre Broadband service line and valid only at point of sign-up/ re-contract on eligible M1 Fibre Broadband service. A 24-month device commitment contract applies.


(B) Fibre Broadband 1Gbps @ $39.90/mth

M1 Fibre Broadband 1Gbps with 4G Mobile Broadband SurfValue (SIM only) Promotion is open to new or existing customers without a current service contract. A 24-month service commitment contract applies. Each eligible new sign-up on M1 Fibre Broadband 1Gbps comes with a free Wireless AX router.

Each eligible customer who signs-up/ re-contracts on M1 Fibre Broadband 1Gbps may choose to purchase* any of the following devices below (in lieu of the free Wireless AX router for new sign-ups):

  • TP-Link Deco X50 (Pack of 2) by topping up an additional $10/mth
  • ASUS ZenWifi XD6S/XD6 (Pack of 2) by topping up an additional $11/mth
  • ASUS RT-AX88U/ROG Rapture GT-AX6000/TP-Link Archer AX11000 by topping up an additional $13/mth
  • Linksys Atlas Pro 6 (Pack of 2) by topping up an additional $16/mth

*Limited to one (1) device per eligible M1 Fibre Broadband service line and valid only at point of sign-up/ re-contract on eligible M1 Fibre Broadband service. A 24-month device commitment contract applies.

Eligible re-contracting customers are entitled to purchase* a wireless AX router by topping up an additional $5/mth. Limited to one (1) device per eligible M1 Fibre Broadband service line. A 24-month device commitment contract applies.

Limited time offer: Eligible re-contracting customers who re-contract on 24-months M1 Fibre Broadband 1Gbps may receive either a free ASUS RT-AX55 or TP-Link Archer AX72 Wireless AX router, valid only at point of re-contract. Promotion is valid till 30 September 2022.


Fibre Broadband Deals

M1 Fibre Free First 2 Months 1Gbps Promotion is only open to eligible new or re-contracting customers without a current service contract who sign-up on M1 Fibre Broadband 1Gbps plan during the Promotional Period. A 24-month service commitment contract applies on the M1 Fibre Broadband 1Gbps plan. The promotional subscription rate of $0/month (inclusive of 7% GST) for the M1 Fibre Broadband 1Gbps service under this promotion is only valid for the first 2 months commencing from the service activation or re-contract date; thereafter, applicable non-discounted rate for the M1 Fibre Broadband 1Gbps service will apply. Under this promotion, each eligible new sign-up or re-contract may receive either a free ASUS RT-AX55 or TP-Link Archer AX72 Wireless AX router. To enjoy this promotion, each eligible customer must redeem the offer at any M1 Shop or via M1 website - by inputting the applicable unique promotional code at the point of sign-up or re-contract. Promotion is limited to a one-time redemption per eligible M1 Fibre Broadband service line. The above promotion is valid till 30 September 2022 (“Promotional Period”).

M1 Fibre x SAFRA - Free First Month M1 Fibre Broadband 1Gbps Promotion is only open to eligible new customers without a current service contract who sign-up on M1 Fibre Broadband 1Gbps plan during the Promotional Period. A 24-month service commitment contract applies on the M1 Fibre Broadband 1Gbps plan. The promotional subscription rate of $0/month (inclusive of 7% GST) for the M1 Fibre Broadband 1Gbps service under this promotion is only valid for the first month commencing from the service activation date; thereafter, applicable non-discounted rate for the M1 Fibre Broadband 1Gbps service will apply. Under this promotion, each eligible new sign-up comes with a free Wireless router and will have one-time ONT activation charge waived for all time slots. To enjoy this promotion, each eligible customer must redeem the offer at M1 Shop – with a valid SAFRA card or via M1 website - by inputting the applicable unique promotional code at the point of sign-up. Proof of M1 subscriber’s SAFRA membership must be provided at point of sign-up. Promotion is limited to a one-time redemption per eligible M1 Fibre Broadband service line. The above promotion is valid till 31 December 2022 (“Promotional Period”).

Waiver of Registration Charge Promotion is only open to eligible new customers without a current service contract who sign-up for any new 24-month M1 Fibre Broadband plan during the Promotion Period via M1 website. A 24-month service commitment contract applies on the M1 Fibre Broadband service plan. Under this promotion, each eligible customer will have one-time registration charge of $58.85 waived. To enjoy this promotion, each eligible customer must redeem the offer at M1 website - by inputting the applicable unique promotional code at the point of sign-up. Promotion is limited to a one-time redemption per eligible M1 Fibre Broadband service line. Promotion is valid till 31 December 2022.

For the avoidance of doubt, the promotions above are not valid with, and cannot be combined with any other discounts, vouchers or promotions, unless otherwise stated. Customers’ selection of the promotion / add-on(s) cannot be changed upon sign-up / re-contract.


(C) GamePRO Fibre Broadband 1Gbps @ $52/mth

M1 Fibre Broadband GamePRO 1Gbps with 4G Mobile Broadband SurfValue (SIM only) Promotion is open to new or existing customers without a current service contract. A 24-month service commitment contract applies. Discounts on Fibre subscription rates are valid for the 24-month contract period; thereafter, prevailing rates apply. Each eligible customer who signs-up/ re-contracts on M1 Fibre Broadband GamePRO 1Gbps is eligible to receive a free ASUS TUF Gaming Router AX5400, valid only at point of sign-up/ re-contract.


(D) Fibre Broadband 2Gbps (1+1Gbps) @ $59.90/mth

M1 Fibre Broadband 2Gbps (1+1Gbps)* Promotion is open to new or existing customers without a current service contract. A 24-month service commitment contract applies. *M1 Fibre Broadband 2Gbps (1+1Gbps) service offers an aggregated maximum throughput of 2Gbps per residential address based on concurrent download connections via two (2) network ports connected with the same Optical Network Terminal (ONT). Each network port allows maximum throughput of 1Gbps and each port is assigned one (1) IP address. Eligible new or re-contracting customers who sign-up for 24-months M1 Fibre Broadband 2Gbps (1+1Gbps) may receive either a free ASUS ZenWifi XD6S/XD6, Linksys Atlas Pro 6 Wifi Mesh or TP-Link Deco X50 Wifi Mesh or ASUS RT-AX88U Wireless AX router or ASUS ROG Rapture GT-AX6000 Wireless AX router or TP-Link Archer AX11000 , valid only at point of sign-up or re-contract. ​

M1 Fibre 2Gbps (1+1Gbps) with Lifestyle Gadget Bundle Promotion is open to new or existing customers without a current service contract who sign-up or re-contract on M1 Fibre Broadband 2Gbps (1+1Gbps) plan. A 24-month service commitment contract applies. Under this promotion, each eligible customer who signs-up or re-contracts on 24-month M1 Fibre Broadband 2Gbps (1+1Gbps) plan will be eligible to enjoy promotional monthly Fibre 2Gbps (1+1Gbps) subscription of $44.90/mth if the customer signs up for Samsung 27” Smart Monitor M5 (LS27BM500EEXXS) or Xiaomi TV A2 4K 58” top-up at the same time. The promotional monthly subscription rate of $44.90/mth for Fibre 2Gbps (1+1Gbps) plan under this promotion is valid for 24 months; thereafter, applicable non-discounted rate will apply. Eligible customers under this promotion will receive either a free ASUS RT-AX55 Wireless AX router or TP-Link Archer AX72 Wireless AX router, valid only at point of sign-up or re-contract. To enjoy this promotion, each eligible customer must redeem the offer at any M1 Shop or via M1 website - by inputting the applicable unique promotional code at the point of sign-up or re-contract. Promotion is limited to a one-time redemption per eligible M1 Fibre Broadband service line.

M1 Fibre 2Gbps (1+1Gbps) with TP-Link Archer AX11000 Promotion is open to new or existing customers without a current service contract who sign-up or re-contract on M1 Fibre Broadband 2Gbps (1+1Gbps) plan. A 24-month service commitment contract applies. Under this promotion, each eligible customer will be eligible to enjoy promotional monthly Fibre 2Gbps (1+1Gbps) subscription of $51.90/mth only if TP-Link Archer AX11000 is selected as the free router at point of sign-up or re-contract. The promotional monthly subscription rate of $51.90/mth for Fibre 2Gbps (1+1Gbps) plan under this promotion is valid for 24 months; thereafter, applicable non-discounted rate will apply. To enjoy this promotion, each eligible customer must redeem the offer at any M1 Shop or via M1 website - by inputting the applicable unique promotional code at the point of sign-up or re-contract. Promotion is limited to a one-time redemption per eligible M1 Fibre Broadband service line. The above promotion is valid till 30 September 2022 (“Promotional Period”). Visit m1.com.sg/fbbtnc for full promotional terms and conditions.

For 4G Mobile Broadband SurfValue (SIM only): A SIM card will be issued to new customers. Eligible customers can enjoy up to 500MB of local data usage per month. Excess data usage charges of $10.70/GB, capped at a maximum of $188.32 per month (excluding monthly subscription) apply. M1 Internet Security “First 3 Months Free” Promotion is open to M1 postpaid customers who sign-up for M1 Internet Security (3 PC License) or M1 Ultimate Security (3 Device License). Eligible customers shall be eligible to enjoy the first 3 months of subscription free with a minimum contract of 3 months. Thereafter, prevailing rates shall apply from the 4th month onwards at $3.75/mth for M1 Internet Security (3 PC License) and $5.00/mth for M1 Ultimate Security (3 Device License), as applicable.


 

Fibre Broadband 500Mbps @ $39.90/mth / Fibre Broadband 1Gbps @ $49.90/mth

M1 Fibre Broadband 500Mbps / 1Gbps Promotion is open to new or existing customers without a current service contract. A 12-month service commitment contract applies.

ASUS TUF Gaming Monitor (VG249Q1A) Top-up Promotion is open to eligible customers who sign-up or re-contract on any 24-month M1 Fibre Broadband service plans. Under this promotion, each eligible customer may choose to purchase a TUF Gaming Monitor (VG249Q1A) by topping up an additional $14/mth for 24 months. A 24-month device commitment contract applies. Promotion is limited to one (1) device per eligible M1 Fibre Broadband service line.

Free ASUS TUF Gaming M3 Mouse and TUF Gaming P1 Mouse Pad Promotion is only open to eligible customers who top-up for ASUS TUF Gaming Monitor (VG249Q1A) with any 24-month M1 Fibre Broadband service plans during the Promotional Period. Under this promotion, each eligible customer will receive one (1) TUF Gaming M3 Mouse and (2) TUF Gaming P1 Mouse Pad, while stocks last. Promotion is limited to a one-time redemption per eligible M1 Fibre Broadband service line. The above promotion is valid from 18 July to 31 August 2022 (“Promotional Period”).

Customers under this Promotion will be contacted by Avertek (ASUS) within seven (7) working days from successful Optical Network Terminal (ONT) installation date or re-contract date to arrange for delivery. For online orders, the delivery date for this device is not the M1 transaction delivery date.

 

Apple iPad/Samsung Tablet top-up promotion is open to eligible customers who sign-up or re-contract on any 24-month M1 Fibre Broadband 1Gbps or above service plan. Each eligible customer may choose to top-up for Apple iPad/Samsung Tablet in lieu of the free wireless router provided for new sign ups on 1Gbps or above service plan or re-contracts on GamePRO 1Gbps or above service plan. Under this promotion, each eligible customer who opt for Apple iPad/Samsung Tablet is required to top up an additional $23.90/mth for 24 months together with an upfront payment, where applicable, depending on device variant. A 24-month device commitment contract applies. Promotion is limited to one (1) device per eligible M1 Fibre Broadband service line and valid only at point of sign-up/ re-contract on eligible M1 Fibre Broadband service.

Eligible customers who take-up the Apple iPad/Samsung Tablet top-up promotion with 24-month M1 Fibre Broadband 1Gbps or above service plan may further top-up an additional $5/mth for 24 months for a wireless router (a 24-month device commitment contract applies), limited to one (1) device per eligible M1 Fibre Broadband service line at the point of sign-up/re-contract.

 

Samsung 27 inch Smart Monitor M5 (LS27BM500EEXXS) Top-up Promotion is open to eligible customers who sign-up or re-contract on any 24-month M1 Fibre Broadband service plans. Under this promotion, each eligible customer may choose to purchase a Samsung 27 inch Smart Monitor M5 (LS27BM500EEXXS) by topping up an additional $20.50/mth for 24 months. A 24-month device commitment contract applies. Promotion is limited to one (1) device per eligible M1 Fibre Broadband service line.

Customers under this Promotion will be contacted by AsiaPac within seven (10) working days from successful Optical Network Terminal (ONT) installation date or re-contract date to arrange for delivery. For online orders, the delivery date for this device is not the M1 transaction delivery date.

 

Xiaomi TV A2 4K 58” Top-up Promotion is open to new sign-up or re-contract, as well as existing customers, of applicable M1 service plans. Under this promotion, each eligible customer may choose to purchase a Xiaomi TV A2 4K 58” by topping up an additional $30/mth for 24 months. A 24-month device commitment contract applies. Promotion is limited to one (1) device per eligible M1 Fibre Broadband service line.

Customers under this Promotion will be contacted by ERA within seven (7) working days from successful Optical Network Terminal (ONT) installation date or re-contract date to arrange for delivery. For online orders, the delivery date for this device is not the M1 transaction delivery date.

 

All product images are for illustration purposes only. All promotions and items are subject to availability of stock and valid for a limited time period only, as determined by M1 in its sole discretion. M1 reserves the right to substitute any of the promotional items, benefits and/or products with a product/item of similar value at its sole discretion at any time, without prior notice. M1 also reserves the right to amend or withdraw any of the promotions above at any time. Promotions are not transferable, cannot be exchanged for cash or other items and are not valid with any other discounts, vouchers or promotions, unless otherwise stated. Any unutilised amount for the offers/promotions will not be refunded and cannot be used to offset other items, promotions or subscriptions. Eligibility for the above promotions shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in any of the promotions at any time, at its sole discretion.

A one-time registration charge of $58.85 will apply to new sign-ups for Fibre services. ONT Activation Charge of $90 is only waived in full for weekdays – Monday to Friday (9am-6pm); for weekdays – Monday to Friday (after 6pm), weekends and public holidays, the ONT Activation Charge waiver is capped at $58.85 and balance of $31.15 shall be chargeable. Other charges will apply for additional requirements. Symmetric upload/Download Speeds for Fibre Broadband: Only applicable for new sign-ups, or existing customers with an Optical Network Terminal (ONT) provided by M1. M1 High Speed Fibre Broadband Plans are available for your access and use at your residential premises (“Service Address”) only. The Service Address must be NGNBN Fibre-connected. In addition, the Service Address must have been certified Fibre-ready for the Services according to confirmation by the relevant Third Party Provider (NetLink Trust). Existing customers with a Nucleus Connect ONT may be required to switch to an ONT provided by M1 to enjoy the above promotion(s). Installation fees and other miscellaneous fees may apply. M1 Home Fixed Voice Service requires the use of a type approved ONT provided by M1. 

All prices stated above are inclusive of 7% GST, unless otherwise stated. All goods and services are subject to applicable M1 General and Specific Terms and Conditions available at www.m1.com.sg. In the event of any conflict or inconsistency between any terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to amend or vary these terms and conditions at any time. M1 will, where it is practicable to do so, give you advance notice (which may be through written notice, email, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.