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terms and conditions

 

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(A) Fibre Broadband 500Mbps @ $29.90/mth

M1 Fibre Broadband 500Mbps with 4G Mobile Broadband SurfValue (SIM only) Promotion is open to new or existing customers without a current service contract. A 24-month service commitment contract applies.  Each eligible customer who signs-up/ re-contracts on M1 Fibre Broadband 500Mbps is eligible to purchase* a:

  • Wireless AX router by topping up an additional $5/mth;

*Limited to one (1) device per eligible M1 Fibre Broadband service line and valid only at point of sign-up/ re-contract on eligible M1 Fibre Broadband service. A 24-month device commitment contract applies.


(B) Fibre Broadband 1Gbps @ $39.90/mth

M1 Fibre Broadband 1Gbps with 4G Mobile Broadband SurfValue (SIM only) Promotion is open to new or existing customers without a current service contract. A 24-month service commitment contract applies. Each eligible new sign-up on M1 Fibre Broadband 1Gbps comes with a free Wireless AX router.

Each eligible customer who signs-up/ re-contracts on M1 Fibre Broadband 1Gbps may choose to purchase* any of the following devices below (in lieu of the free Wireless AX router or the Router Replacement Offer, as the case may be):

  • Linksys Velop (Dual-Band) Whole Home Mesh Wi-Fi System (Pack of 3) by topping up an additional $10/mth
  • Linksys E8450 (2 units) by topping up an additional $10/mth
  • ASUS ZenWifi XD6 (Pack of 2) by topping up an additional $11/mth
  • ASUS RT-AX88U by topping up an additional $13/mth
  • Linksys Velop Tri-Band Whole Home Mesh Wi-Fi System (Pack of 3) by topping up an additional $15/mth
  • Apple iPad (32GB) by topping up an additional $23.90/mth

*Limited to one (1) device per eligible M1 Fibre Broadband service line and valid only at point of sign-up/ re-contract on eligible M1 Fibre Broadband service. A 24-month device commitment contract applies.

Eligible customers who take-up the Apple iPad (32GB) top-up promotion with 24-month M1 Fibre Broadband 1Gbps may further top-up an additional $5/mth for 24 months for a Wireless AX router (a 24-month device commitment contract applies), and also have the option to further top-up to upgrade the Apple iPad (32GB) to an Apple iPad (128GB) or Apple iPad Mini (64GB/256GB) at the point of sign-up/re-contract.

Eligible re-contracting customers with existing routers issued by M1 may be eligible for a replacement router under the Router Replacement Offer if the eligible router becomes faulty during the customer's service commitment period after expiry of the existing manufacturer's warranty, subject to applicable terms and conditions.


Fibre Broadband Deals

M1 Fibre x SAFRA - Free First Month M1 Fibre Broadband 1Gbps Promotion is only open to eligible new customers without a current service contract who sign-up on M1 Fibre Broadband 1Gbps plan during the Promotional Period. A 24-month service commitment contract applies on the M1 Fibre Broadband 1Gbps plan. The promotional subscription rate of $0/month (inclusive of 7% GST) for the M1 Fibre Broadband 1Gbps service under this promotion is only valid for the first month commencing from the service activation date; thereafter, applicable non-discounted rate for the M1 Fibre Broadband 1Gbps service will apply. Under this promotion, each eligible new sign-up comes with a free Wireless router and will have one-time ONT activation charge waived for all time slots. To enjoy this promotion, each eligible customer must redeem the offer at M1 Shop – with a valid SAFRA card or via M1 website - by inputting the applicable unique promotional code at the point of sign-up. Proof of M1 subscriber’s SAFRA membership must be provided at point of sign-up. Promotion is limited to a one-time redemption per eligible M1 Fibre Broadband service line. The above promotion is valid till 31 December 2021 (“Promotional Period”).

Waiver of Registration Charge Promotion is only open to eligible new customers without a current service contract who sign-up for any new 24-month M1 Fibre Broadband plan during the Promotion Period via M1 website. A 24-month service commitment contract applies on the M1 Fibre Broadband service plan. Under this promotion, each eligible customer will have one-time registration charge of $58.85 waived. To enjoy this promotion, each eligible customer must redeem the offer at M1 website - by inputting the applicable unique promotional code at the point of sign-up. Promotion is limited to a one-time redemption per eligible M1 Fibre Broadband service line. Promotion is valid till 31 December 2021.

For the avoidance of doubt, the promotions above are not valid with, and cannot be combined with, the Keppel – M1 Free 3 months Fibre Broadband 1Gbps subscription promotions or any other discounts, vouchers or promotions, unless otherwise stated. Please note that eligible customers who select the Keppel – M1 Free 3 months Fibre Broadband 1Gbps subscription promotion during sign-up / re-contract under any of the above promotions will only be able to enjoy the Keppel – M1 Free 3 months Fibre Broadband 1Gbps subscription promotion (subject to applicable terms and conditions), and will not be eligible for any of the above promotions. Customers’ selection of the promotion / add-on(s) cannot be changed upon sign-up / re-contract.



(D) Fibre Broadband 2Gbps (1+1Gbps) @ $59.90/mth

M1 Fibre Broadband 2Gbps (1+1Gbps)* with 4G Mobile Broadband SurfValue (SIM only) Promotion is open to new or existing customers without a current service contract. A 24-month service commitment contract applies. *M1 Fibre Broadband 2Gbps (1+1Gbps) service offers an aggregated maximum throughput of 2Gbps per residential address based on concurrent download connections via two (2) network ports connected with the same Optical Network Terminal (ONT). Each network port allows maximum throughput of 1Gbps and each port is assigned one (1) IP address. Please visit m1.com.sg/terms-and-conditions/fibre-broadband for applicable terms and conditions for the M1 Fibre Broadband 2Gbps (1+1Gbps) service. Eligible new customers who sign-up for 24-months M1 Fibre Broadband 2Gbps (1+1Gbps) may receive either a free Linksys E8450 AX Wifi Mesh or ASUS RT-AX88U Wireless AX router, valid only at point of sign-up. Eligible re-contracting customers who re-contract to 24-months M1 Fibre Broadband 2Gbps (1+1Gbps) may receive either a free Linksys E8450 AX Wifi Mesh or ASUS RT-AX88U Wireless AX router, valid only at point of re-contract.

For 4G Mobile Broadband SurfValue (SIM only): A SIM card will be issued to new customers. Eligible customers can enjoy up to 500MB of local data usage per month. Excess data usage charges of $10.70/GB, capped at a maximum of $188.32 per month (excluding monthly subscription) apply. M1 Internet Security “First 3 Months Free” Promotion is open to M1 postpaid customers who sign-up for M1 Internet Security (3 PC License) or M1 Ultimate Security (3 Device License). Eligible customers shall be eligible to enjoy the first 3 months of subscription free with a minimum contract of 3 months. Thereafter, prevailing rates shall apply from the 4th month onwards at $3.75/mth for M1 Internet Security (3 PC License) and $5.00/mth for M1 Ultimate Security (3 Device License), as applicable.

 

Fibre Broadband 500Mbps @ $39.90/mth / Fibre Broadband 1Gbps @ $49.90/mth

M1 Fibre Broadband 500Mbps / 1Gbps Promotion is open to new or existing customers without a current service contract. A 12-month service commitment contract applies.

  1. The Router Replacement Offer is only valid for selected eligible re-contracting customers on M1 Fibre Broadband 1Gbps, 2 Gbps, 5 Gbps and 10 Gbps plan with a 24-month service commitment contract (“Service Commitment Period”), who have been offered (and who signed-up for) this Router Replacement Offer at the point of re-contract.

  2. The Router Replacement Offer by M1 covers only eligible router which was issued by M1 to the customer pursuant to the customer’s immediately preceding subscription term with M1 prior to the re-contracting, and covers only the period commencing upon expiry of the customer’s existing manufacturer’s warranty period on the eligible router until the expiry of the customer’s 24-month Service Commitment Period with M1 (“Validity Period”).

  3. During the Validity Period, eligible customers will be offered a one-time 1-for-1 exchange under this Router Replacement Offer if the eligible router becomes faulty due solely to equipment defect during the Validity Period.

  4. All requests for the one-time 1-for-1 exchange is only valid if made during the Validity Period and must be made at M1 Shops, and customer has to present the faulty router (with valid serial number and other relevant supporting documents as M1 may require) for assessment and verification purposes by M1 at the M1 Shop.

  5. The model of the replacement router shall be determined by M1 at its sole discretion and is subject to availability of stock. For the avoidance of doubt, M1 does not warrant or guarantee that the replacement router will be the same or equivalent model or brand, or have the same or equivalent functionality, as the faulty router.

  6. Upon issuance of the replacement router by M1 to customer, this Router Replacement Offer shall lapse and M1 will pass through any manufacturer’s warranty that comes with the replacement router to the customer.

  7. For the avoidance of doubt, the Router Replacement Offer does not cover:
    1. any replacement router issued under this Router Replacement Offer;
    2. any other routers or devices;
    3. any lost or stolen routers or devices;
    4. any fault, loss or damage caused by unauthorised or improper modification, use or maintenance, abuse or accident, act of God or any other reasons other than due solely to equipment defect;
    5. any period before expiry of the manufacturer’s warranty period on the eligible router and any issues arising during the manufacturer’s warranty period;
    6. if customer’s existing manufacturer’s warranty had lapsed or is voided for any reason (including due to customer’s improper use), other than due to expiry of the warranty period in the ordinary course of time;



  8. The Router Replacement Offer is not transferable, cannot be exchanged for cash or other items and is not valid with any other discounts, vouchers or promotions, unless otherwise stated.

  9. Eligibility for the Router Replacement Offer shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in the Router Replacement Offer at any time, at its sole discretion.

  10. M1’s decision on all matters pertaining to the Router Replacement Offer, including eligibility, replacement router model and availability of stock, is final and conclusive. M1 reserves the right at its sole discretion to determine any outcome and act as it deems fit in any dispute and/or issues relating thereto.

  11. Notwithstanding the Router Replacement Offer offered herein, you acknowledge and agree that (a) M1 is not the manufacturer of any of the routers or any of its components; and (b) other than to provide the one-time 1-for-1 exchange in accordance with and subject to the terms and conditions herein, M1 shall not be responsible for and shall have no obligations in respect of any loss or damage or other consequences arising from your purchase, possession or use of any of the routers, even if the router is supplied by M1 to you.

  12. For the avoidance of doubt, M1’s sole and exclusive obligation under this Router Replacement Offer is to provide the one-time 1-for-1 exchange, in accordance with and subject to the terms and conditions herein.

  13. All goods and services are subject to applicable M1 General and Specific Terms and Conditions available at www.m1.com.sg. In the event of any conflict or inconsistency between any terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to amend or vary these terms and conditions at any time. M1 will, where it is practicable to do so, give you advance notice (which may be through written notice, email, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

 

Smart Home Basics / Deluxe Smart Home / Premium Smart Home / Yale Smart Lock Top-up Promotion is open to new sign-up or re-contract, as well as existing customers, of applicable 24-month M1 Fibre Broadband plans. Customers are committed for a term of 24 months commencing from the date of M1 Fibre Broadband service activation (for new customers/sign-ups) / date of purchase of the Smart Home Basics or Deluxe Smart Home or Premium Smart Home or Yale Smart Lock (for re-contracting or existing customers). For the avoidance of doubt, the Smart Home Basics / Deluxe Smart Home / Premium Smart Home / Yale Smart Lock Commitment Period shall be in addition to any applicable commitment period under the customer’s M1 Fibre Broadband plan.

Product images are for illustration purposes only. Promotion is valid for a limited time period only, as determined by M1 in its sole discretion. Smart Home Basics / Deluxe Smart Home / Premium Smart Home / Yale Smart Lock Top-up Promotion is not valid with any other discounts, vouchers or promotions, unless otherwise stated.

M1 Fibre Broadband 1Gbps with Smart Home Solutions - Free First 2 Months M1 Fibre Broadband 1Gbps Promotion is only open to eligible new or re-contracting customers without a current service contract who sign-up/re-contract on 24-month M1 Fibre Broadband 1Gbps plan during the Promotion Period, with top-up for Deluxe Smart Home (with installation)/Premium Smart Home (with installation)/Yale Smart Lock (with installation) at the point of sign-up/re-contract. A 24-month service/device commitment contract applies on the M1 Fibre Broadband 1Gbps plan and the device top-up. This promotion is only valid for sign-ups/re-contracts at M1 Shop. The promotional subscription rate of $0/month (inclusive of 7% GST) for the M1 Fibre Broadband 1Gbps service plan under this promotion is only valid for the first 2 months commencing from the service activation/re-contract date; thereafter, applicable non-discounted rate for the M1 Fibre Broadband 1Gbps service plan will apply. The top-up for Deluxe Smart Home (with installation)/Premium Smart Home (with installation)/Yale Smart Lock (with installation) are subject to applicable terms and conditions. For the avoidance of doubt, the device top-up is chargeable at the applicable rates from the service activation / re-contract date. Each eligible new sign-up on M1 Fibre Broadband 1Gbps comes with a free wireless router. Promotion is limited to a one-time redemption per eligible M1 Fibre Broadband service line.

The promotion above is valid from 30 June 2021 until such time as may be determined by M1 in its sole discretion (“Promotion Period”).

 

TUF Gaming Monitor (VG249Q1A) Top-up Promotion is open to eligible customers who sign-up or re-contract on any 24-month M1 Fibre Broadband service plans. Under this promotion, each eligible customer may choose to purchase a TUF Gaming Monitor (VG249Q1A) by topping up an additional $14/mth for 24 months. A 24-month device commitment contract applies. Promotion is limited to one (1) device per eligible M1 Fibre Broadband service line.

 

All product images are for illustration purposes only. All promotions and items are subject to availability of stock and valid for a limited time period only, as determined by M1 in its sole discretion. M1 reserves the right to substitute any of the promotional items, benefits and/or products with a product/item of similar value at its sole discretion at any time, without prior notice. M1 also reserves the right to amend or withdraw any of the promotions above at any time. Promotions are not transferable, cannot be exchanged for cash or other items and are not valid with any other discounts, vouchers or promotions, unless otherwise stated. Any unutilised amount for the offers/promotions will not be refunded and cannot be used to offset other items, promotions or subscriptions. Eligibility for the above promotions shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in any of the promotions at any time, at its sole discretion.

A one-time registration charge of $58.85 will apply to new sign-ups for Fibre services. ONT Activation Charge of $90 is only waived in full for weekdays – Monday to Friday (9am-6pm); for weekdays – Monday to Friday (after 6pm), weekends and public holidays, the ONT Activation Charge waiver is capped at $58.85 and balance of $31.15 shall be chargeable. Other charges will apply for additional requirements. Symmetric upload/Download Speeds for Fibre Broadband: Only applicable for new sign-ups, or existing customers with an Optical Network Terminal (ONT) provided by M1. M1 High Speed Fibre Broadband Plans are available for your access and use at your residential premises (“Service Address”) only. The Service Address must be NGNBN Fibre-connected. In addition, the Service Address must have been certified Fibre-ready for the Services according to confirmation by the relevant Third Party Provider (NetLink Trust). Existing customers with a Nucleus Connect ONT may be required to switch to an ONT provided by M1 to enjoy the above promotion(s). Installation fees and other miscellaneous fees may apply. M1 Home Fixed Voice Service requires the use of a type approved ONT provided by M1. 

All prices stated above are inclusive of 7% GST, unless otherwise stated. All goods and services are subject to applicable M1 General and Specific Terms and Conditions available at www.m1.com.sg. In the event of any conflict or inconsistency between any terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to amend or vary these terms and conditions at any time. M1 will, where it is practicable to do so, give you advance notice (which may be through written notice, email, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.