Please visit Prepaid Roadshows locations(to update your document

Things to bring along:

• Your original passport used to purchase the Tourist SIM.
• Your work permit

More dates will be added subjected to availability

Click here to find M1 Prepaid authorised retailer locations.

1. Can I continue to use the mobile number I have after 30 days?

   All SIM cards that are registered using foreign passports cannot be extended. Therefore, the SIM will expire, and services will be ceased from the 31^st day onwards.
   

2. What do I need to do if I want to continue using the mobile number?
   You will need to update your registered document from passport to work permit or any of the following documents. After the update of ID, you will be able to top-up and continue using the same number.

   Accepted documents:

   • Work Permit Identification Card (issued from 3 May 1999)
   • S Pass
   • Employment Pass
   • EntrePass
   • Training Employment Pass
   • Personalized Employment Pass
   • Work Holiday Pass
   • Dependant's Pass
   • Long Term Pass
   • Student's Pass
   • Singapore Identity Card
3. What happens to the mobile number if I do not update to local ID?
   The SIM will be terminated on the 31^st day.
   
   
4. Can I get back the same mobile number on a later date if I do not update my ID now?

   No, you will not be able to get back the same mobile number.

1. Where can I do the updating of ID?
   You may walk-in to any of the dedicated roadshow locations to update your registered document from passport to work permit or any of the following documents.

   Accepted documents:

   • Work Permit Identification Card (issued from 3 May 1999)
   • S Pass
   • Employment Pass
   • EntrePass
   • Training Employment Pass
   • Personalized Employment Pass
   • Work Holiday Pass
   • Dependant's Pass
   • Long Term Pass
   • Student's Pass
   • Singapore Identity Card
2. What documents do I need to bring along for the exchange of ID?
   Kindly bring along the passport used for registration of SIM and your new work permit or any of the following documents.

   Accepted documents:

   • Work Permit Identification Card (issued from 3 May 1999)
   • S Pass
   • Employment Pass
   • EntrePass
   • Training Employment Pass
   • Personalized Employment Pass
   • Work Holiday Pass
   • Dependant's Pass
   • Long Term Pass
   • Student's Pass
   • Singapore Identity Card
3. Will there be any service disruptions / downtime for the update of ID?
   No. The change of ID is immediate and will not affect the service of the mobile.
4. Is there any charges for the updating of ID?
   No. This service is free of charge.
5. Is there any benefits for updating of ID?
   You will be able to retain your number and enjoy $14 All-in-1 top-up at a special rate of $12 till March 2027.

1. What are the benefits for $14 All-in-1 Top-up?
   It comes with high amount of local data, IDD calls (Malaysia, Indonesia, India, China, Bangladesh and Philippines), local calls and local SMS. For more details, please refer to https://www.m1.com.sg/mobile/prepaid-plans/m-card/top-up
2. How can I purchase the $14 All-in-1 Top-up at $12?
   You may purchase at any M1 Shops or any authorised prepaid retailers.
3. How many times I can purchase the $14 All-in-1 Top-up at $12?
   Only once a month till 31 March 2027.
4. What happens if I want to purchase $14 All-in-1 Top-up in the same month?
   It will be charged at the usual price of $14.