Maxx and Prepaid 5G SIM exchange

Please bring your current SIM and the document used during registration.

NRIC/FIN physical card/non-Singapore Passport: physical ID 

LTVP, Student Pass and Dependant Pass: Singpass digital ID 

Maxx Re-Registration (also available in Maxx App)

Please bring your current Maxx SIM and the document used during registration.

NRIC/FIN physical card/non-Singapore Passport: physical ID 

LTVP, Student Pass and Dependant Pass: Singpass digital ID 

Maxx Transfer of Ownership

• Both transferee and transferor are required to be present.
• There will be a service charge of $10.90 (inclusive of GST)
   

Please bring the original documents

• NRIC/FIN physical card: physical ID 
• Passport: physical passport (only accepted if transferor was registered using passport in 2024 or before)
• Digital pass for Student, LTVP, Dependent Pass are not accepted
   

Maxx Change in ID

Please bring the original documents

• NRIC/FIN physical card: physical ID 
• Passport: physical passport (only accepted if SIM was registered using passport in 2024 or before)
• Digital pass for Student, LTVP, Dependent Pass are not accepted
   

Maxx Change in Name (also available in Maxx App)

Please bring the original documents

1. Deed Poll for Change in Name
2. Please bring the original documents
   • NRIC/FIN physical card: physical ID
   • Passport: physical passport (only accepted if SIM was registered using passport in 2024 or before)
   • Digital pass for Student, LTVP, Dependent Pass are not accepted 

Maxx eSIM to physical SIM exchange

Please bring your phone with the eSIM and the document used during registration.

NRIC/FIN physical card/non-Singapore Passport: physical ID 

LTVP, Student Pass and Dependant Pass: Singpass digital ID 

There will be a service charge of $5.45 (inclusive of GST)

Please note that you will not be able to switch back to eSIM after you have changed from eSIM to physical SIM as this is currently not supported. 

Maxx Re-activation  

Please bring the original document of both your passport and NRIC/FIN

• NRIC/FIN physical card: physical ID 
• Passport: physical passport (only accepted if SIM was registered using passport from May 2026)
• Digital pass for Student, LTVP, Dependent Pass are not accepted

Update email address to receive OTP to login Prepaid App for your Data-only SIM.
Useful tip: Please bring the document used during registration for the email address update.

• Singapore Citizens / Permanent Residents: NRIC or Singpass
• Foreigner : FIN, Singpass or passport