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My M1+ app

General - My M1+ app
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My M1+ app is your one-stop solution for managing your M1 account. Check your usage, view and pay bills, purchase add-ons, and enjoy exclusive deals – all in one place.

 

Available for:

  • Bespoke Flexi, Bespoke Contract, and Bespoke SIM-only plans (consumer and business)

  • Bespoke Family Plan

  • Home Broadband Plan

     

Not available for:
M1 Corporate, Prepaid, and Maxx users.

My M1+ app is supported on iOS and Android.

 

The minimum version requirements are iOS 15.1 & above, Android 7.0 & above.

You can download My M1+ app for free from the Apple App Store, Google Play Store, or Huawei AppGallery.

 

Please note that this app is not compatible with Huawei devices on HarmonyOS Next.

 

For subscribers:
Log in with your M1 ID (registered email address) for a complete view of all your services, your bills, update your profile, manage payment arrangements.

 

You’ll receive a one-time password (OTP) via your M1 ID email.

 

After logging in, switch between your lines and services using the top left section of the app.

 

For line users:
Log in with your M1 mobile number to view details and manage add-ons for your line ONLY.

 

You’ll receive an OTP via SMS.

 

Do note that logging in with a mobile number provides limited access and features in the app.

Log in with M1 ID gives you full access to:

  • Update your registered particulars and M1 ID (registered email address)

  • Set up recurring payments

  • View your PDF bill

  • Update billing details

  • Change your plan entitlements

  • Request or replace your eSIM

  • Manage fibre service appointments and relocation requests

     

Log in with M1 mobile number lets you:

  • View details and manage add-ons for your mobile number ONLY

Your unbilled data, talktime, and SMS usages are shown in near real-time.



Data usage is rounded up to the nearest MB or 1 decimal place for GB.

 

Talktime is rounded up to the nearest minute.

Tap the chat icon at the top right, or select “Chat with us” in the More tab to start a conversation with Mindy.

 

Mindy can assist you directly or connect you to an agent for questions about M1 Bespoke and Fibre plans.

Managing Plans
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  1. Open My M1+ app and sign in with your M1 ID or mobile number.

  2. Go to the “Plans” tab at the bottom of your screen.

  3. Review your plan details and add-ons.

  4. Choose the add-on to subscribe or remove.

  5. Complete your request by following the steps.

Yes, you can change your plan in My M1+ app if you’re on a Bespoke Flexi or Bespoke SIM-only plan.

 

  1. Open My M1+ app and sign in with your M1 ID

  2. Go to the “Plans” tab

  3. Tap on “Change Plan”

  4. Choose your preferred plan and follow the steps to complete your request

     

Note:
For your security, plan changes are only available when logged in with your M1 ID – not your M1 mobile number.

Billing
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Logged in with M1 ID:

The ‘Amount due’ in the "Bills" tab shows the total payment amount for ALL lines and services under the billing account.

 

To view a different billing account, tap the top left section and switch to another line or service.

 

Logged in with M1 mobile number:

The ‘Amount due’ in the "Bills" tab shows the total payment amount for ALL lines and services under the billing account.

You can pay your bills easily in My M1+ app.

 

Go to the “Bills” tab at the bottom of your screen, then tap “Pay bill”.

 

We accept debit/credit cards and payments via the AXS app.

 

Logged in with M1 ID:

You can make a one-time payment or choose to set up recurring payment with your debit/credit card.

 

Logged in with M1 mobile number:

You can only make a one-time payment.

Yes, you can change your billing address using My M1+ app.

 

  1. Open My M1+ app and sign in with your M1 ID.

  2. Go to the “Bills” tab at the bottom of your screen.

  3. Under “Quick links”, tap on “More” > “Change billing address”.

  4. Input your new billing address and save the changes.

     

     

Alternatively, you can change your billing address by tapping “More” > “Billing Management” at the bottom right of your screen in My M1+ app.

 

Note:

For your security, changes to your billing address are only available when logged in with your M1 ID – not your M1 mobile number.

Yes, you can request a paper bill and monthly charges will apply.

 

  1. Open My M1+ app and sign in with your M1 ID

  2. Go to the “Bills” tab at the bottom of your screen.

  3. Under “Quick links”, tap on “More” > “Request paper bill”

  4. Toggle the option to receive paper bills

     

     

Alternatively, you can request for paper bill by tapping “More” > “Billing Management” at the bottom right of your screen in My M1+ app.

 

Note:

For your security, request to receive paper bills is only available when logged in with your M1 ID – not your M1 mobile number.

For your security, viewing of PDF bill is only available when logged in with your M1 ID – not your M1 mobile number.

 

If you’re logged in with your mobile number, please log out and log in with your M1 ID.

For your security, setting up of recurring payment is only available when logged in with your M1 ID – not your M1 mobile number.

 

If you’re logged in with your mobile number, please log out and log in with your M1 ID.

Payments made through the app are reflected immediately.

 

Payments made via other methods may take up to 2 working days to appear in your account.

Roaming
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  1. Open My M1+ app and go to the “Roaming” tab at the bottom of your screen.

  2. Search for your destination country to view available roaming options.

  3. Choose your preferred Data or Daily Passport.

  4. Complete your request by following the steps.

     

Tap here for more information on Data Roaming.

Once you start using roaming data, you can track your Data Passport, Daily Passport, or Pay-as-you-go usage in the “Roaming” tab of My M1+ app.

 

Your usage is updated in near real-time and is rounded up to the nearest MB or one decimal place for GB.

Managing eSIM
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Singpass verification is required, and charges will apply.

 

  1. Open My M1+ app and sign in with your M1 ID.

  2. Go to the “More” tab at the bottom of your screen.

  3. Tap on “SIM management”.

  4. Choose the line you wish to request a 5G eSIM for.

     

     

Note:

You can request a 5G eSIM if your line is currently on a 4G eSIM, 4G Physical SIM, or 5G Physical SIM.

You’ll need to redownload your eSIM profile to your new device:

 

  1. Deactivate your eSIM from the device settings on your original device.

  2. Log in to My M1+ app on your original device and go to “More" > "SIM management” in your original device to retrieve the eSIM QR code.

  3. On your new device, go to the device settings and select “Add data/mobile plan”.

  4. Scan the eSIM QR code from your original device using your new device.

     

     

Charges apply and will appear in your next bill cycle.

 

If you have trouble retrieving the QR code, please call 1627 for assistance.

If you’ve lost your phone, you’ll need to replace your eSIM profile.

 

  1. Open My M1+ app and sign in with your M1 ID.

  2. Go to the “More” tab at the bottom of your screen.

  3. Tap on “SIM management”.

  4. Scroll to the FAQ section at the bottom and locate “What if I lost my phone?”.

  5. Follow the steps provided to request for eSIM replacement.

     

     

Charges apply and will appear in your next bill cycle.

Managing Fibre Service
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  1. Open My M1+ app and sign in with your M1 ID.

  2. Select your Fibre service from your list of services

  3. Go to the “More” tab at the bottom of your screen.

  4. Tap on “Service relocation”.

  5. Follow the steps under the ‘Planning a move? ’ section to submit your request.

     

     

Charges apply.

  1. Open My M1+ app and sign in with your M1 ID.

  2. Select your Fibre service from your list of services.

  3. Go to the “More” tab at the bottom of your screen.

  4. Tap on “View/Request appointments" > "Request appointment”.

  5. Follow the steps to book your appointment.

     

     

Charges apply.

  1. Open My M1+ app and sign in with your M1 ID.

  2. Select your Fibre service from your list of services.

  3. Go to the “More” tab at the bottom of your screen.

  4. Tap on “View/Request appointments”.

  5. Find your scheduled appointment, then tap on “Cancel appointment” or “Update appointment”.

  6. Follow the steps to submit your request.

     

     

Charges may apply.

 

Note:

  • Appointments can be changed or cancelled up to 2 working days before the scheduled date

  • Some appointment types cannot be modified or cancelled

  1. Open My M1+ app and sign in with your M1 ID.

  2. Select your Fibre service from your list of services.

  3. Go to the “More” tab at the bottom of your screen.

  4. Tap on “Personal information”.

  5. Input your new contact number and save the changes.

See also

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