Frequently Asked Questions
You can subscribe to Data Passport on our current range of mobile data bundled plans:
Bespoke Flexi, Bespoke Contract and Bespoke SIM-only
Data Passport usage from your plan and add-on bundle (if any) in excess of 10GB will be charged at $12.11/GB.
Yes, you must activate (1) Roaming Subscription or Pay-Per-Use Roaming and (2) Data Roaming service.
If these services are not activated on your mobile plan, Pay-Per-Use Roaming and Data Roaming services will be automatically activated when you subscribe to Data Passport.
Data Passport (one month) is valid for a month from the date of activation and expires automatically thereafter. Data Passport (recurring) will be valid on a monthly recurring basis until deactivated.
You may do so via My M1+ App.
You will receive a confirmation SMS when your Data Passport is activated or terminated.
You can subscribe to a Data Passport when in Singapore or overseas via My M1+ App. We recommend that you subscribe to Data Passport before leaving for your travel destination.
Yes, you may subscribe to one or more Data Passport at the same time. However, you may only subscribe to either one month or recurring Data Passport for the same country/region at any one time. A one-time activation fee of $5 and monthly subscription for the selected data passport will apply.
A one-time activation fee of $5 and $12 monthly subscription will apply for each $12 Data Passport activated.
A one-time activation fee of $5 and monthly subscription of $60 will apply for Europe Data Passport.
A one-time activation fee of $5 and monthly subscription of $12 will apply for each Data Passport activated.
You will be charged a total of $34 ($10 activation fee + $24 subscription) in the first month of subscription. $24 for subscription will apply in the subsequent months.
For Data Passport - Indonesia: A one-time activation fee of $5 and monthly subscription of $12 will apply. For Europe Data Passport: A one-time activation fee of $5 and monthly subscription of $60 will apply.
You will be charged a total of $82 ($10 activation fee + $72 subscription) for the first month of activation. $72 for subscription on the two Data Passports will apply in the subsequent months.
Yes. There is a $5 activation fee each time you activate a Data Passport.
Data Passport subscription will not be pro-rated. For Data Passport (one month), the subscription will be charged once and the service will be valid for a month from the date of activation. For Data Passport (recurring), the subscription will be charged on a monthly basis from date of Data Passport activation.
For Data Passport (one month), it is charged from the date of activation. It is valid for a month and will expire automatically thereafter. You may terminate the service within the same month.
For Data Passport (recurring), it is charged on a monthly recurring basis from the date of activation and you may terminate the service within the same month.
Europe Data Passport is valid for usage in 43 countries on preferred networks. If you need to locate the preferred network, simply access My M1+ App.
You can use the local data that is bundled with your mobile plan.
The service may also be activated for use with local data bundles from 5G Booster, Bundle Pack (only applicable on Bespoke Contract) as well as data benefits from promotions.
You may check your data usage via My M1+ App.
Excess usage of the local data bundles will be charged at local rates with a data bill cap according to the usage charges specified for your mobile service plans, Value-Added Services and data benefits.
Data Passport usage from your plan and add-on bundle (if any) in excess of 10GB will be charged at $12.11/GB.
You will be charged at $12.11/GB.
You will be charged $12.11/GB when Data Passport usage from your plan and add-on bundle (if any) exceeds 10GB.
You will not be able to use Data Passport or Data Roaming on a non-preferred network. If you need to locate the preferred network, simply access My M1+ App.
