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Data Passport

FAQs

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Frequently Asked Questions

 
Can I subscribe to Data Passport on any M1 mobile plans?
You can subscribe to Data Passport on our current range of mobile data-bundled plans:
  • Plan with Device^
  • SIM-only Plan^
  • Lite, Lite+, Reg, Reg+, Max and Max+
  • i-Lite, i-Lite+, i-Reg, iReg+, i-Max, i-Max+
  • ValueSurf+, LiteSurf+, Extreme Surf+, MaxSurf+
  • iPhone Value+, iPhone Lite+, iPhone Extreme+, iPhone Max+
  • mySIM+ 15, mySIM+ 20, mySIM+ 30, mySIM+ 45, mySIM+ 75, mySIM+125
  • mySIM 30, mySIM 45, mySIM 75 and mySIM 125
  • mySIM3 20, mySIM3 40, mySIM3 50 and mySIM3 98*
  • mySIMe 40, mySIMe 70, mySIMe 90 and mySIMe 118*
  • ConnectSurf and BlackBerry MessageSurf+
  • SurfShare
  • mySIMs

*Data Passport roaming usage is capped at 30GB

^Data Passport usage from your plan and add-on bundle (if any) in excess of 10GB will be charged at $10/GB.

If your mobile plan is not eligible, you can switch to an eligible plan and subscribe to Data Passport.

Can I subscribe to Data Passport on any M1 Mobile Broadband plans?
You can subscribe to Data Passport on our current range of Mobile Broadband plans:
  • SurfLite, SurfReg, SurfMax and SurfValue
  • mData 1GB, mData Value+, mData Lite+ and mData Max+
  • mData Lite V+, mData Max V+ and Data Max+
  • iPad Lite, iPad Lite+, iPad Value+, iPad Max and iPad Max+

 

Do I need to activate any Roaming services to use Data Passport?
Yes, you must activate (1) Roaming Subscription or Pay-Per-Use Roaming and (2) Data Roaming service.

If these services are not activated on your mobile plan, Pay-Per-Use Roaming and Data Roaming services will be automatically activated when you subscribe to Data Passport. If your Mobile Broadband plan is not eligible, you can switch to an eligible Mobile Broadband plan and subscribe to Data Passport.
Can I subscribe to Data Passport on my M1 Prepaid Mobile/Mobile Broadband plan?
No, Data Passport is only available for selected Postpaid Mobile/Mobile Broadband plans.
What is the difference between one month and recurring Data Passport?
Data Passport (one month) is valid for a month and expires automatically thereafter. Data Passport (recurring) will be valid on a monthly recurring basis until deactivated.
How do I subscribe/unsubscribe to Data Passport?
You can do so via our self-service channels:
Type of Data Passport Activation Channels De-activation Channels
Data Passport (one month) • My M1 App • Manage My Account • My M1 App • Manage My Account
Data Passport (recurring) • My M1 App • Manage My Account • My M1 App • Manage My Account
How do I know if I have successfully subscribed/terminated Data Passport?
You will receive a confirmation SMS when your Data Passport is activated/terminated.
Do I need to subscribe to Data Passport before I travel?
You can subscribe to a Data Passport when in Singapore or overseas via My M1 App or Manage My Account. We recommend that you subscribe to Data Passport before leaving for your travel destination.
Can I subscribe to more than one Data Passport at the same time?
Yes, you can subscribe to one or more Data Passport at the same time. However, you may only subscribe to either one month or recurring Data Passport for the same country/region at any one time. A one-time activation fee of $5 and monthly subscription for the selected data passport will apply. An additional monthly charge of $5 will apply for multi-SIM users.
I have subscribed to a Data Passport on my Lite+ plan. Can my supplementary SurfShare plan use our shared local data bundle for data roaming?
The SurfShare plan must be subscribed to Data Passport to use the shared local data bundle for data roaming, regardless if you have subscribed to Data Passport on your Lite+ plan.
I have subscribed to a Data Passport for Malaysia on my Lite+ plan. Can my supplementary SurfShare plan subscribe to another Data Passport for Japan and use our shared local data bundle for data roaming?
Yes, your SurfShare plan can use the shared local data bundle for data roaming on NTT DoCoMo in Japan, with a subscription to a corresponding Data Passport. You can also use the same local data bundle for data roaming in Malaysia on Celcom with your Lite+ plan and corresponding Data Passport.
 
What are the charges if I subscribe to a $10 Data Passport on my Lite+ plan?
A one-time activation fee of $5 and $10 monthly subscription will apply for each $10 Data Passport activated.
What are the charges if I subscribe to a $10 Data Passport on my Lite+ plan? I am also subscribed to Multi-SIM service.
A one-time activation fee of $5 and $10 monthly subscription will apply for each $10 Data Passport activated. An additional monthly charge of $5 will apply for multi-SIM users.
What are the charges if I subscribe to Europe Data Passport on my Lite+ plan?
A one-time activation fee of $5 and monthly subscription of $50 will apply for Europe Data Passport.
What are the charges if I subscribe to Europe Data Passport on my Lite+ plan? I am also subscribed to Multi-SIM service.
A one-time activation fee of $5 and monthly subscription of $50 will apply for Europe Data Passport. An additional monthly charge of $5 will apply for multi-SIM users.
What are the charges if I subscribe to 2 Data Passports for Indonesia and USA?
A one-time activation fee of $5 and monthly subscription of $10 will apply for each Data Passport activated.

You will be charged a total of $30 ($10 activation fee + $20 subscription) in the first month of subscription. $20 for subscription will apply in subsequent months.
What are the charges if I subscribe to 2 Data Passports for Indonesia and Europe?
For Data Passport - Indonesia: A one-time activation fee of $5 and monthly subscription of $10 will apply. For Europe Data Passport: A one-time activation fee of $5 and monthly subscription of $50 will apply.

You will be charged a total of $70 ($10 activation fee + $60 subscription) for the first month of activation. $60 for subscription on the two Data Passports will apply in subsequent months.
What are the charges if I subscribe to 2 Data Passports for Indonesia and Europe?
For Data Passport - Indonesia: A one-time activation fee of $5 and monthly subscription of $10 will apply. For Europe Data Passport: A one-time activation fee of $5 and monthly subscription of $50 will apply.

You will be charged a total of $70 ($10 activation fee + $60 subscription) for the first month of activation. $60 for subscription on the two Data Passports will apply in subsequent months.
I unsubscribed from my Malaysia Data Passport last month. Will I be charged activation fee if I have re-subscribe to Malaysia Data Passport next month?
Yes. There is a $5 activation fee each time you activate a Data Passport.
What are the charges if I subscribe to 2 Data Passports for Indonesia and Europe? I am also a Multi-SIM user.
For Data Passport - Indonesia: A one-time activation fee of $5 and monthly subscription of $10 will apply. For Europe Data Passport: A one-time activation fee of $5 and monthly subscription of $50 will apply. An additional monthly charge of $5 will apply for Multi-SIM users.

You will be charged a total of $75 ($10 activation fee + $60 subscription + $5 Multi-SIM user) for the first month of activation. A total of $65 ($60 subscription + $5 Multi-SIM user) will apply in subsequent months.
Will the subscription be pro-rated if I subscribe to/terminate my Data Passport?
Data Passport subscription will not be pro-rated. For Data Passport (one month), the subscription will be charged once. For Data Passport (recurring), the subscription will be charged on a monthly basis from date of Data Passport activation.
Is there any minimum term of subscription for Data Passport?
For Data Passport (one month), it is charged from the date of activation. It is valid for a month and will expire automatically thereafter. You may terminate the service within the same month.

For Data Passport (recurring), it is charged on a monthly recurring basis, from the date of activation and you may terminate the service within the same month.
 
I am subscribed to Europe Data Passport. Can I use my local data bundle for roaming in all Europe Union countries?
Europe Data Passport is valid for usage in 43 countries on preferred networks. Please click here for the full list of countries.
Which local data bundles can I use with Data Passport?
You can use the local data that is bundled with your Mobile/Mobile Broadband plan.

The Service may also be activated for use with local data bundles from Plan Add-ons, Bundle Packs, Upsized Data, 5GB for $5 mySIM Add-on, BlackBerry BIS+ value-added services, as well as data benefits from Partner Benefits, Youth Benefits, Senior Benefits and SurfShare plans.
I have been using my local data bundle for roaming with Data Passport. Can I check how much data I have left on my bill plan bundle so that I can control my usage?
You can check your data usage via My M1 App.
How am I charged for excess usage when my local data bundle is fully utilised?
Usage in excess of the local data bundles will be charged at local rates with a data bill cap according to the usage charges specified for your Mobile/Mobile Broadband service plans, value-added services and data benefits.

For customers on new Plan with Device and SIM-only Plan, Data Passport usage from your plan and add-on bundle (if any) in excess of 10GB will be charged at $10/GB.

Customers on the mySIM398 / mySIMe118 plan bundled with unlimited data may use up to 30GB per month to data roam with the relevant Data Passport subscription, after which excess usage will be charged at $10.70/GB.
I am subscribed to Reg+ mobile plan and a USA Data Passport. How am I charged for data roaming usage on AT&T when my local data bundle is fully utilised?
You will be charged at $10.70 per GB and capped at $188.32 per month.
I am subscribed to Plan with Device and a USA Passport. How am I charged for data roaming usage on AT&T?
You will be charged $10/GB when Data Passport usage from your plan and add-on bundle (if any) exceeds 10GB.
I am subscribed to Data Roaming Alert service at $50. Will I still receive these alerts if I have data roaming usage with Data Passport?
Yes, you will receive an SMS alert when your data roaming usage exceeds the pre-set level of $50. The calculation of Data Roaming Alert service will include all data roaming usage. The subscription to the Data Passport will enable the data roaming usage to be deducted from your local data bundle.