5G SA FAQs

Frequently Asked Questions

What is M1’s 5G SA?
The next enhancement phase of 5G technology is 5G Standalone (5G SA) which is able to offer the full suite of 5G network capabilities that operates independently of 4G network infrastructure. This new network will offer amazing fast speed, close to real-time network response time and massive connectivity that will enable new mobile broadband experience and empower new digital experience that we have not seen before.
How do I enjoy 5G on M1?
All M1 plans are now 5G enabled. Simply subscribe to any of our Bespoke Plans to enjoy seamless 5G. Be sure you are on a 5G SIM and has a 5G enabled device
I've got a 5G device and a 5G plan but I'm not able to connect to 5G network. What do I need to do?
To enjoy seamless and undisrupted 5G network, you'll need to be on a 5G SA enabled device, a 5G SIM card, a 5G enabled plan and the right 5G settings on your device. Once you have these combination, you'll be able to enjoy our True 5G experience when in M1's 5G coverage areas.
Where can I use 5G?
Please refer to the coverage map under the section M1’s 5G Coverage Areas – m1.com.sg/5G

What are the devices supported by 5G SA?
Refer to this table below.

Brand	Model	SA Capable
Apple	Apple iPad Pro 11 (A2301)	Yes
Apple	Apple iPad Pro 11 (A2435)	Yes
Apple	Apple iPad Pro 11 (A2761)	Yes
Apple	Apple iPad Pro 11 (A2762)	Yes
Apple	Apple iPad Pro 12.9 (A2437)	Yes
Apple	Apple iPad Pro 12.9 (A2462)	Yes
Apple	Apple iPad Pro 12.9 (A2764)	Yes
Apple	Apple iPad Pro 12.9 (A2766)	Yes
Apple	Apple iPhone 13 (A2482)	Yes
Apple	Apple iPhone 13 (A2631)	Yes
Apple	Apple iPhone 13 (A2633)	Yes
Apple	Apple iPhone 13 (A2634)	Yes
Apple	Apple iPhone 13 (A2635)	Yes
Apple	Apple iPhone 13 mini (A2481)	Yes
Apple	Apple iPhone 13 mini (A2626)	Yes
Apple	Apple iPhone 13 mini (A2628)	Yes
Apple	Apple iPhone 13 mini (A2629)	Yes
Apple	Apple iPhone 13 mini (A2630)	Yes
Apple	Apple iPhone 13 Pro (A2483)	Yes
Apple	Apple iPhone 13 Pro (A2636)	Yes
Apple	Apple iPhone 13 Pro (A2638)	Yes
Apple	Apple iPhone 13 Pro (A2639)	Yes
Apple	Apple iPhone 13 Pro (A2640)	Yes
Apple	Apple iPhone 13 Pro Max (A2484)	Yes
Apple	Apple iPhone 13 Pro Max (A2641)	Yes
Apple	Apple iPhone 13 Pro Max (A2643)	Yes
Apple	Apple iPhone 13 Pro Max (A2644)	Yes
Apple	Apple iPhone 13 Pro Max (A2645)	Yes
Apple	Apple iPhone 14 (A2649)	Yes
Apple	Apple iPhone 14 (A2881)	Yes
Apple	Apple iPhone 14 (A2882)	Yes
Apple	Apple iPhone 14 (A2883)	Yes
Apple	Apple iPhone 14 (A2884)	Yes
Apple	Apple iPhone 14 Plus (A2632)	Yes
Apple	Apple iPhone 14 Plus (A2885)	Yes
Apple	Apple iPhone 14 Plus (A2886)	Yes
Apple	Apple iPhone 14 Plus (A2888)	Yes
Apple	Apple iPhone 14 Pro (A2650)	Yes
Apple	Apple iPhone 14 Pro (A2889)	Yes
Apple	Apple iPhone 14 Pro (A2890)	Yes
Apple	Apple iPhone 14 Pro (A2891)	Yes
Apple	Apple iPhone 14 Pro (A2892)	Yes
Apple	Apple iPhone 14 Pro Max (A2651)	Yes
Apple	Apple iPhone 14 Pro Max (A2893)	Yes
Apple	Apple iPhone 14 Pro Max (A2894)	Yes
Apple	Apple iPhone 14 Pro Max (A2895)	Yes
Apple	Apple iPhone 14 Pro Max (A2896)	Yes
Apple	Apple iPhone 15 (A2846)	Yes
Apple	Apple iPhone 15 (A3089)	Yes
Apple	Apple iPhone 15 (A3090)	Yes
Apple	Apple iPhone 15 (A3092)	Yes
Apple	Apple iPhone 15 Plus (A2847)	Yes
Apple	Apple iPhone 15 Plus (A3093)	Yes
Apple	Apple iPhone 15 Plus (A3094)	Yes
Apple	Apple iPhone 15 Plus (A3096)	Yes
Apple	Apple iPhone 15 Pro (A2848)	Yes
Apple	Apple iPhone 15 Pro (A3101)	Yes
Apple	Apple iPhone 15 Pro (A3102)	Yes
Apple	Apple iPhone 15 Pro (A3104)	Yes
Apple	Apple iPhone 15 Pro Max (A2849)	Yes
Apple	Apple iPhone 15 Pro Max (A3105)	Yes
Apple	Apple iPhone 15 Pro Max (A3106)	Yes
Apple	Apple iPhone 15 Pro Max (A3108)	Yes
NOTHING	A065	Yes
NOTHING	AIN065	Yes
NOTHING	NOTHING A063	Yes
NOTHING	Phone (2a)	Yes
OPPO	CPH2173	Yes
OPPO	CPH2201	Yes
OPPO	CPH2211	Yes
OPPO	CPH2249	Yes
OPPO	CPH2293	Yes
OPPO	CPH2305	Yes
OPPO	CPH2343	Yes
OPPO	CPH2357	Yes
OPPO	CPH2359	Yes
OPPO	CPH2371	Yes
OPPO	CPH2437	Yes
OPPO	CPH2483	Yes
OPPO	CPH2505	Yes
OPPO	CPH2519	Yes
OPPO	CPH2525	Yes
OPPO	CPH2531	Yes
OPPO	CPH2557	Yes
OPPO	CPH2599	Yes
OPPO	CPH2607	Yes
OPPO	CPH2625	Yes
OPPO	CPH2629	Yes
OPPO	CPH2639	Yes
Oppo	Find X3 Pro	Yes
OPPO	OPPO Find N2 Flip	Yes
OPPO	OPPO Find X5 Pro	Yes
OPPO	OPPO Reno6 Pro 5G	Yes
OPPO	OPPO Reno8 5G	Yes
OPPO	OPPO Reno8 Pro 5G	Yes
Oppo	Reno 8 5G	Yes
Oppo	Reno5 Z 5G	Yes
Oppo	Reno7 5G	Yes
Oppo	Reno7 Pro 5G	Yes
Oppo	Reno7 Z 5G	Yes
Redmi	Redmi Note 11 Pro 5G	Yes
Samsung	Galaxy A13 5G	Yes
Samsung	Galaxy A15 5G	Yes
Samsung	Galaxy A23 5G	Yes
Samsung	Galaxy A25 5G	Yes
Samsung	Galaxy A33 5G	Yes
Samsung	Galaxy A34 5g	Yes
Samsung	Galaxy A35 5G	Yes
Samsung	Galaxy A52s 5G	Yes
Samsung	Galaxy A53 5g	Yes
Samsung	Galaxy A54 5G	Yes
Samsung	Galaxy Flip4	Yes
Samsung	Galaxy S21 5G	Yes
Samsung	Galaxy S21 5G	Yes
Samsung	Galaxy S21 5G Olympic Games Athlete Edition	Yes
Samsung	Galaxy S21 FE	Yes
Samsung	Galaxy S21 FE 5G	Yes
Samsung	Galaxy S21 Ultra 5G	Yes
Samsung	Galaxy S21 Ultra 5G	Yes
Samsung	Galaxy S21+ 5G	Yes
Samsung	Galaxy S21+ 5G	Yes
Samsung	Galaxy S22	Yes
Samsung	Galaxy S22 5G	Yes
Samsung	Galaxy S22 ULTRA	Yes
Samsung	Galaxy S22+	Yes
Samsung	Galaxy S22+ 5G	Yes
Samsung	Galaxy S23	Yes
Samsung	Galaxy S23 FE	Yes
Samsung	Galaxy S23 ULTRA	Yes
Samsung	Galaxy S23+	Yes
Samsung	Galaxy S23FE	Yes
Samsung	Galaxy S24	Yes
Samsung	Galaxy S24 ULTRA	Yes
Samsung	Galaxy S24+	Yes
Samsung	Galaxy Tab S8 5G	Yes
Samsung	Galaxy Tab S8 Plus 5G	Yes
Samsung	Galaxy Tab S8 Ultra	Yes
Samsung	Galaxy Tab S9	Yes
Samsung	Galaxy Tab S9 FE	Yes
Samsung	Galaxy Tab S9 FE+	Yes
Samsung	Galaxy Tab S9 Plus	Yes
Samsung	Galaxy Tab S9 Ultra	Yes
Samsung	Galaxy Tab S9 Ultra 5G	Yes
Samsung	Galaxy Z Flip 5	Yes
Samsung	Galaxy Z Flip3 5G	Yes
Samsung	Galaxy Z Flip4	Yes
Samsung	Galaxy Z Flip4 5G	Yes
Samsung	Galaxy Z Flip6	Yes
Samsung	Galaxy Z Fold 5	Yes
Samsung	Galaxy Z Fold3 5G	Yes
Samsung	Galaxy Z Fold3 5G	Yes
Samsung	Galaxy Z Fold4	Yes
Samsung	Galaxy Z Fold5	Yes
Samsung	Galaxy Z Fold6	Yes
Samsung	S23 FE	Yes
vivo	vivo V21 5G	Yes
vivo	vivo V21e 5G	Yes
vivo	vivo V23 5G	Yes
vivo	vivo V23 Pro	Yes
vivo	vivo V23e 5G	Yes
vivo	vivo V25	Yes
vivo	vivo V25 Pro	Yes
vivo	vivo V27	Yes
vivo	vivo V29	Yes
vivo	vivo X70	Yes
vivo	vivo X70 Pro	Yes
vivo	vivo X70 Pro+	Yes
vivo	vivo X80	Yes
vivo	vivo X80 Pro	Yes
vivo	vivo Y72 5G	Yes
vivo	vivo Y76 5G	Yes
vivo	X80 Pro	Yes
XIAOMI	Xiaomi 11	Yes
XIAOMI	Xiaomi 11 Lite 5G NE	Yes
XIAOMI	Xiaomi 11T	Yes
XIAOMI	Xiaomi 11T Pro	Yes
XIAOMI	Xiaomi 11T Pro	Yes
XIAOMI	Xiaomi 12	Yes
XIAOMI	Xiaomi 12 Lite	Yes
XIAOMI	Xiaomi 12 Pro	Yes
XIAOMI	Xiaomi 12T	Yes
XIAOMI	Xiaomi 12T Pro	Yes
XIAOMI	Xiaomi 12T Pro	Yes
XIAOMI	Xiaomi 12T Pro Daniel Arsham Edition	Yes
XIAOMI	Xiaomi 13	Yes
Xiaomi	Xiaomi 13 5G	Yes
XIAOMI	Xiaomi 13 Pro	Yes
Xiaomi	Xiaomi 13 Pro 5G	Yes
XIAOMI	Xiaomi 13T	Yes
XIAOMI	Xiaomi 13T Pro	Yes
ZTE	ZTE Blade A72 5G	Yes
Apple	Apple iPad Air (A2589)	Yes
Apple	Apple iPad mini (A2568)	Yes
Apple	Apple iPad mini (A2569)	Yes
Apple	Apple iPad Pro 11 (A2459)	Yes
Apple	Apple iPad Pro 11 (A2460)	Yes
Apple	Apple iPad Pro 12.9 (A2379)	Yes
Apple	Apple iPad Pro 12.9 (A2461)	Yes
Apple	Apple iPhone SE (A2595)	Yes
Apple	Apple iPhone SE (A2782)	Yes
Apple	Apple iPhone SE (A2783)	Yes
Apple	Apple iPhone SE (A2785)	Yes

How do I know whether I am connected to 5G?
You should be able to see a 5G icon at the top of your device. If you do not see it, please check that you have the following:
- An active 5Go Access subscription
- A 5G SA enabled device
- A 5G SIM card
- Device is set to the correct 5G settings
- Within M1’s 5G network coverage
If I am not in the 5G network area, what will happen?
You will continue to enjoy undisrupted 4G connectivity when not in the 5G network area.
With the introduction of 5G, what will happen to the 4G network?
M1’s 4G network will still be available for our customers.
What is the expected speeds on 5G?
- Theoretical Downlink Throughput: ~ 1Gbps
- Typical Downlink: 100 to 700 Mbps
- Theoretical Uplink Throughput: 40 to 90 Mbps*
- Typical Uplink: 10 to 40 Mbps
Is 5G available when roaming overseas?
5G Roaming is available in selected countries. Please visit https://www.m1.com.sg/support/faq/data-roaming-faq for more information.
Is 5G MMS available on SA network?
No. MMS is not supported.

What is 5Go Access?
- M1’s 5Go Access allows our customer to get access to our 5G network. You will need to have this activated to enjoy 5G. All M1’s Bespoke plans now comes with FREE 5Go Access until further notice
Which bill plans are eligible for 5Go Access?
Customers on Bespoke Flexi, Bespoke Contract, Bespoke SIM-Only and Family Plan are eligible to subscribe to our 5Go Access..
How do I sign-up or activate my 5Go Access?
- All M1’s Bespoke plans now comes with FREE 5Go Access until further notice. You will immediately get it activated when you sign up or change to the eligible plans. Alternatively, you may activate 5Go Access via My M1+ App.
Can I use 5Go Access data bundle when I am not in 5G coverage area?
Yes, the 5Go Access data bundle can also be used on 4G network.

Why do I need a 5G SIM?
A new 5G SIM card is required to enable you to seamlessly connect to M1’s 5G SA network along with a 5G SA compatible device.
What is the difference between 4G SIM & 5G SIM?
A new 5G SIM card is required to enable you to seamlessly connect to M1’s 5G SA network along with a 5G SA compatible device. 5G Standalone (5G SA) which is able to offer the full suite of 5G network capabilities that operates independently of 4G network infrastructure. This new network will offer amazing fast speed, close to real-time network response time and massive connectivity that will enable new mobile broadband experience and empower new digital experience that we have not seen before. The 5G SIM card is backward compatible with our existing 5G SA, 4G & 3G network.
How do I get a new 5G SIM?
5G SIM Card is issued by default for all New & Port-in Customers. For existing customers, you can get a new 5G SIM card for free when you subscribe to 5Go Access or you can request to upgrade you existing 4G SIM card to a new 5G SIM Card for free at any M1 Shop or via our MyM1+ App.
Do I have to pay to get a new 5G SIM?
As part of launch promotions, you can get a new 5G SIM card for free (U.P. $38.15) until further notice.
How do I get a new 5G SIM?
5G SIM Card is issued by default for all New & Port-in Customers. For existing customers on a 4G SIM card, you can get a new 5G SIM card for FREE (U.P. $38.15) when you subscribe to a 5G plan or request for a SIM upgrade at any of our M1 shop, call in 1623 or via our MyM1+ App.
Will I be able to use 5G if I am on a 4G handset with a 5G SIM?
No. You will need a 5G compatible handset to enjoy 5G.
Will the 5G SIM work in a non-5G area?
Yes. The device shall work on available 4G network in the area.
How do I know if I am on a 5G SIM card already?
You may check the back of your current M1 SIM card for a description “3-5G”. That means you are on a 5G SIM. Otherwise, we encourage you to upgrade to a 5G SIM. At this point, all eSIM are non-5G enabled.