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5G SA FAQs

 

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Frequently Asked Questions

 
  1. What is M1’s 5G SA?
    The next enhancement phase of 5G technology is 5G Standalone (5G SA) which is able to offer the full suite of 5G network capabilities that operates independently of 4G network infrastructure. This new network will offer amazing fast speed, close to real-time network response time and massive connectivity that will enable new mobile broadband experience and empower new digital experience that we have not seen before.

  2. What is the difference between non-standalone (NSA) 5G and standalone (SA) 5G?
    5G NSA stands for 5G Non-Standalone which is the early phase of 5G technology that leverage on 4G network infrastructure to deliver early 5G network capabilities such as enhanced Mobile Broadband (eMBB). 5G Standalone (5G SA) which is able to offer the full suite of 5G network capabilities that operates independently of 4G network infrastructure. This new network will offer amazing fast speed, close to real-time network response time and massive connectivity that will enable new mobile broadband experience and empower new digital experience that we have not seen before.

  3. How do I enjoy 5G on M1?
    Customers must have a 5G compatible device, must be within M1’s 5G coverage areas, subscribe to 5Go Plus and hold a 5G SIM Card.

  4. Where can I use 5G?
    Please refer to the coverage map under the section M1’s 5G Coverage Areas – m1.com.sg/5G

  5. What are the devices supported by 5G?
    The current devices which support 5G are Samsung Galaxy Note20 5G, Samsung Galaxy Note20 Ultra 5G, Samsung Galaxy Z Flip 5G, Samsung Z Galaxy Fold2 5G, Galaxy S20 FE, Galaxy A42 5G, Huawei P40 Pro 5G, Mi 10T/10T Pro 5G, iPhone 12 series (12, 12 Pro, Mini & Pro Max), iPad Pro, Huawei Mate 40 Pro 5G, Oneplus 8T 5G, Oppo Find X2 Pro 5G, Oppo Find X3 Pro, Oppo Reno5 Z 5G, Xiaomi Mi 11 5G, Samsung Galaxy A42 5G, Samsung A32 5G, Samsung A52 5G, VIVO X50E 5G, Samsung Galaxy S21 series (S21, S21+ & Ultra 5G), Samsung Galaxy Z Fold3 5G, Samsung Galaxy Z Flip3 5G, Oppo Rono6 Pro 5G, iPhone 13 series (13, 13 Pro, 13 Mini & 13 Pro Max).

  6. What are the devices supported by 5G SA & NSA?
    Refer to this table below.
    # Brand Model SA Capable NSA Capable
    1 Samsung S21 Yes Yes
    2 Samsung S21+ Yes Yes
    3 Samsung S21 Ultra Yes Yes
    4 Samsung Note20 5G No Yes
    5 Samsung Note20 Ultra 5G No Yes
    6 Samsung Galaxy Z Flip 5G No Yes
    7 Samsung Z Galaxy Fold2 5G No Yes
    8 Samsung Galaxy S20 FE No Yes
    9 Samsung Galaxy A42 5G No Yes
    10 Samsung Galaxy Z Fold3 5G No Yes
    11 Samsung Galaxy Z Flip3 5G No Yes
    12 Apple iPhone 12 No Yes
    13 Apple iPhone 12 Pro No Yes
    14 Apple iPhone 12 Mini No Yes
    15 Apple iPhone 12 Pro Max No Yes
    16 Apple iPhone 13 Yes Yes
    17 Apple iPhone 13 Pro Yes Yes
    18 Apple iPhone 13 Mini Yes Yes
    19 Apple iPhone 13 Pro Max Yes Yes
    20 Huawei P40 Pro 5G No Yes
    21 Huawei Mate 40 Pro 5G No Yes
    22 Oppo Find X2 Pro 5G No Yes
    23 Oppo Find X3 Pro No Yes
    24 Oppo Reno5 Z 5G No Yes
    25 Oppo Rono6 Pro 5G No Yes
    26 Xiaomi Mi 11 5G No Yes
    27 Oneplus 8T 5G No Yes
    28 Vivo X50E 5G No Yes


  7. How do I know whether 5G is active on my device?
    You should be able to see a 5G icon on your 5G compatible device, must be within M1’s 5G coverage areas, active 5Go Plus subscription and hold a 5G SIM Card.

  8. What should I do if I am in a 5G coverage area but do not see 5G icon on my 5G device?
    Please ensure you are subscribed to our 5Go Plus Booster. In addition, please ensure that your 5G setting is turned on.

  9. If I am not in the 5G network area, what will happen?
    You will continue to enjoy undisrupted 4G connectivity when not in the 5G network area.

  10. With the introduction of 5G, what will happen to the 4G network?
    M1’s 4G network will still be available for our customers.

  11. What is the expected speeds on 5G?
    • Theoretical Downlink Throughput: ~ 1Gbps
    • Typical Downlink: 100 to 700 Mbps
    • Theoretical Uplink Throughput: 40 to 90 Mbps*
    • Typical Uplink: 10 to 40 Mbps
    • *Dependent on device support


  12. Is 5G available when roaming overseas?
    M1’s 5G is available within Singapore only. We are continuously working with our roaming partners to expand our service reach.

  13. Is 5G MMS available on SA network?
    No. MMS is not supported.

 
  1. What is 5Go Plus?
    • M1’s 5Go Plus enables our customers to enjoy 5G services on eligible bill plans. You only need to activate the 5Go Plus, to give your bill plan a 5G boost. In addition, $15 5Go Plus comes with an additional data bundle of 25GB respectively.
    • As part of our 5G launch promotion, you will enjoy free 5Go Plus for at least 3 months if you re-contract or sign up for any Bespoke plans. After 6 months, prevailing subscription charges will apply. Please visit m1.com.sg/5G for more details.


  2. Which bill plans are eligible for 5Go Plus?
    Customers on Bespoke Flexi, Bespoke Contract and Bespoke SIM-only are eligible to sign-up to 5Go Plus.

  3. How do I sign-up or activate my 5Go Plus?
    • 5Go Plus can be activated during sign-up available both online and at all M1 Shops.
    • If you already have an M1 plan, you may sign up at the following channels
      - Bespoke plans: My M1+ App
      - For customers not on Bespoke Plans, please visit here to learn more.


  4. I have recently renewed my plan to Bespoke Flexi/Bespoke Contract and purchased a 5G device. Can I activate 5Go Plus?
    Yes, you may subscribe to 5Go Plus via My M1+ App.

  5. I am on a bill plan with unlimited data plan. How do I enjoy M1’s 5G?
    If you’re on bill plans with unlimited data plan on Bespoke plan, you can sign up for 5Go Plus, which will enable 5G. Data usages on 5G will be deducted from bill plan data bundle.

  6. Can I use 5Go Plus data bundle when I am not in 5G coverage area?
    Yes, the 5Go Plus data bundle can also be used on 4G network.

  7. Can I continue using 5G after I have used 5G Booster data bundle?
    Yes, you can continue using 5G even after 5Go Plus data bundle has been used. Additional data usages on 5G will be deducted from bill plan data bundle.

 
  1. Why do I need a 5G SIM?
    A new 5G SIM card is required to enable you to seamlessly connect to M1’s 5G SA network along with a 5G SA compatible device.

  2. What is the difference between 4G SIM & 5G SIM?
    A new 5G SIM card is required to enable you to seamlessly connect to M1’s 5G SA network along with a 5G SA compatible device. 5G Standalone (5G SA) which is able to offer the full suite of 5G network capabilities that operates independently of 4G network infrastructure. This new network will offer amazing fast speed, close to real-time network response time and massive connectivity that will enable new mobile broadband experience and empower new digital experience that we have not seen before. The 5G SIM card is backward compatible with our exiting 5G NSA, 4G & 3G network.

  3. How do I get a new 5G SIM?
    5G SIM Card is issued by default for all New & Port-in Customers. For existing customers, you can get a new 5G SIM card for free when you subscribe to 5Go Plus or you can request to upgrade you existing 4G SIM card to a new 5G SIM Card for free at any M1 Shop.

  4. Do I have to pay to get a new 5G SIM?
    As part of launch promotions, you can get a new 5G SIM card for free (U.P. $ 37.45) until further notice.

  5. Will my current 5G handset work if I do not change to 5G SIM?
    Your current 4G SIM card shall continue to work on 4G and 5G NSA networks as it does today. However, you are strongly encouraged to get a new 5G SIM card to order to experience 5G SA.

  6. Will I be able to use 5G if I am on a 4G handset with a 5G SIM?
    No. You will need a 5G compatible handset to enjoy 5G.

  7. Will the 5G SIM work in a non-5G area?
    Yes. The device shall work on available 4G network in the area.

iPhone 13 Series

  1. Which models of iPhone support 5G SA on M1 network?
    Currently all iPhone 13 series supports M1’s 5G SA network.

  2. I have a iPhone 13 series phone. How do I update it to enjoy M1’s 5G SA?
    Please follow the below steps to turn on M1’s 5G SA mode on your iPhone 13 series:
    – Open “Settings”
    – Scroll down and select “Mobile Date”
    – Select "Voice & Data (or Data)”
    – Choose “5G Standalone”

Samsung S21 Series

  1. Which model of Samsung Phones support 5G SA on M1 network?
    Currently all Samsung S21 series supports M1’s 5G SA network.

  2. I have a Samsung S21 series phone. How do I update it to enjoy M1’s 5G SA?
    You can update your Samsung Galaxy S21/S21+/Ultra 5G software to support our 5G network using these steps:
    – Open “Settings”
    – Scroll down and select “Software update”
    – Click on “Download and install”

  3. How do I ensure my Samsung S21 series phone is updated with software version that supports 5G SA network?
    You may update your phone to the latest software version. (Security Patch Level 1, dated 1 September 2020: G99*XXU3AUG4). Note that MMS will no longer be supported under 5G SA network.

  4. How to know if my Samsung S21 series is updated to the latest software to support M1’s SA 5G?
    You may check on the latest software current version which should indicate G99*XXU3AUG4.

  5. How to check if my Samsung S21 series phone is on 5G SA mode?
    Once you have inserted the new 5G SIM Card, go to
    - Phone Setting
    - About phone
    - Status information SIM card status
    - On the Mobile voice and data network it should indicate NR SA under Mobile voice network type and Mobile data network type.


    However, If you do not see NR SA indicator, you may follow these steps:
    – Open “Settings”
    – Select “Connections”
    – Tap on “Mobile networks”
    – Click on “Network mode”
    – Select “5G/LTE/WCDMA/GSM (auto connect)”

  6. I have an overseas S21 phone and will like to use in Singapore to enjoy M1’s SA 5G experience, can it support?
    You are encouraged to purchased local variant only in Singapore to enjoy M1’s SA 5G.

  7. How do I know if my handset is local Singapore?
    Please check with Samsung customer CS hotline 1800-4252997.