Dotted image

terms and conditions

 

Dotted image

Roaming Services

  1. Roaming tariffs, destinations offerings and networks on all promotions are subject to change without prior notice.

  2. Local data charge of S$0.11/10KB applies for data usage while roaming, applicable to all data enabled networks and promotions for postpaid customers. This charge is not applicable for Bespoke Flexi, Bespoke Contract and Bespoke SIM-only and Family Plan.

  3. SMS charge of 5.40¢ applies for each roaming SMS sent to Singapore numbers (or deducted from mobile plan bundle), in addition to the prevailing roaming SMS charge.

  4. SMS charge of 15.14¢ applies for each roaming SMS sent to non-Singapore numbers, in addition to the prevailing roaming SMS charge.

  5. All non-business registered postpaid customers (above the age of 15) are automatically provided with Pay-Per-Use Roaming (Voice & SMS service). Roaming services are not available for foreigners holding work permit, dependent pass, long term visit pass or student pass.

  6. Pay Per Use Roaming customers are charged 20% more on top of prevailing roaming rates or promotional rates

  7. All roaming tariffs are in Singapore Dollars and are not subjected to GST.

  8. Daily usage on data roaming charges will be displayed in Singapore time GMT +8.

  9. M1 reserves the right to amend or vary these terms and conditions for the Service. All amendments will be published online at www.m1.com.sg and you agree that such publication is sufficient notice to you of such changes. Please check back periodically to ensure that you are aware of any such changes. You will be deemed to have accepted the changes by your continued use of the Service.

  10. We may, at our sole discretion, extend help and assistance to you beyond the Service as an act of goodwill but shall in no event be obliged to provide the same. The provision of such help and assistance shall in no event be deemed an acknowledgement and/or acceptance of any liability on M1's part.

  11. No delay or failure by M1 to take any action or to enforce or exercise any of its rights under the terms and conditions of the Agreement will operate as a waiver of such rights by M1, nor will such failure or delay in any way prejudice or affect M1's rights at any time thereafter to act strictly in accordance with its rights under such terms and conditions.

  12. All services are subject to M1’s General Terms and Conditions available at m1.com.sg. In the event of any conflict or inconsistency between any terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.
  1. The M1 Data Passport service (“Service”) may be activated on the following service plans, for use with the bundled local data for data roaming in the selected Data Passport country and on the applicable preferred network.

  2. For customers on Bespoke Flexi, Bespoke Contract, Bespoke SIM-only, the Service may also be activated for use with local data bundles from the service plan, add-ons such as 5G Booster, Bundle Pack and promotional data as applicable on selected Bespoke plans. For customers on other plans, the Service may also be activated for use with local data bundles from the data benefits from Partner Benefits and Senior Benefits plans.

  3. Data roaming usage in selected Data Passport countries on the applicable preferred network will be converted and deducted from the local data bundles, during which there must be an active and valid subscription of the Service on your mobile/mobile broadband service plan. Daily usage is based on real time tracking. Data roaming usage in selected Data Passport countries on non-preferred networks or without a valid Data Passport subscription will be charged at prevailing postpaid roaming mobile data charges.

    Mobile Plans Mobile Broadband Plans Charges and Bill Cap
    Bespoke Flexi, Bespoke Contract, Bespoke SIM-only, Bespoke Family Plan - Data Passport usage from your plan and Plan Add-ons / Bundle Packs (if any) in excess of 10GB will be charged at $12.11/GB.
    Plan with Device and Plan Add-ons (if any) SIM-only Plan,
    Contract with Device and Plan Add-ons (if any)    		 - Data Passport usage from your plan and Plan Add-ons / Bundle Packs (if any) in excess of 10GB will be charged at $10.09/GB.
    Lite, Lite+, Reg, Reg+, Max, Max+, i-Lite, i-Lite+, i-Reg, iReg+, i-Max, i-Max+, mySIM 30, mySIM 45, mySIM 75, mySIM 125, mySIM+ 15, mySIM+ 20, mySIM+ 30, mySIM+ 45, mySIM+ 75, mySIM+125, mySIM3 20, mySIM3 40, mySIM3 50, mySIM3 98, mySIMe 40, mySIMe 70, mySIMe 90, mySIMe 118, mySIMs, ConnectSurf and SurfShare. SurfLite, SurfReg, SurfMax, SurfValue, mData 1GB, mData Value+, mData Lite+, mData Max+, iPad Lite, iPad Lite+, iPad Value+, iPad Max and iPad Max+. For plans with Free Local Data Bundle, excess usage above the Free Local Data Bundle will be charged at $2.16 per MB, up to $10.80 per GB, and capped at $190.08 per month. Customers on the mySIM3 98 / mySIMe 118 plan bundled with unlimited data may use up to 30GB per month to data roam with the relevant Data Passport subscription, after which excess usage will be charged at $10.80/GB. A monthly data bill cap of $190.08 will also apply.
    ValueSurf+, LiteSurf+, Extreme Surf+, MaxSurf+, iPhone Value+, iPhone Lite+, iPhone Extreme+, iPhone Max+ mData Value+, mData Lite V+, mData Max V+, Data Max+. For plans with Free Local Data Bundle, excess usage above the Free Local Data Bundle will be charged at (a) $1.08 per MB, up to $5.40 per GB capped at $95.04 per month; or (b) $2.16 per MB, up to $10.80 per GB, and capped at $190.08 per month, as may be applicable.

  4. Usage in excess of the local data bundles will be charged at local rates with a data bill cap (if applicable) in accordance with usage charges specified for the respective mobile plans, value-added services and data benefits.

  5. When a mobile/mobile broadband service plan is subscribed to the Service and Roaming Data Bundles concurrently, only usage of the Service on preferred networks will apply as the local data bundle will be utilized until the monthly data bill cap is reached. Data roaming usage on non-preferred networks will be deducted from Roaming Data Bundles, if applicable.


  6. You may choose to select either a one-month subscription period (One-month Data Passport) or a recurring subscription period (Recurring Data Passport) for the Service.
    • One-month Data Passport is valid for a month and expires automatically thereafter. To illustrate,
      1. Should you successfully subscribe for One-month Data Passport on 30 June, the last day of Service will fall on 29 July.
      2. However, if you activate One-month Data Passport on an ‘end-of-month’ day which does not exist in the subsequent shorter month, Data Passport (one month) will last until a day before the last day of the subsequent shorter month. As a further illustration, should you successfully subscribe on 31 January, the last day of Service will fall on 27 February (on a non-leap year) and 28 February (on a leap year). Should you successfully subscribe on 31 March, the last day of Service will fall on 29 April.
    • Recurring Data Passport will be valid on a monthly recurring basis until de-activated.

  7. You may activate or terminate the Service via My M1 App/My M1+ App. You will receive a confirmation notification upon service activation and/or de-activation. Upon receiving a confirmation notification on Service activation, local data bundles may be used for data roaming.

  8. Upon Service activation with a one-month subscription period, a one-time Service activation fee of $5 in addition to $12 / $30 / $60 subscription fee per selected Data Passport will be charged respectively. The $12 / $30 / $60 subscription fee will be charged once.

  9. You may only activate either a One-month Data Passport or a Recurring Data Passport of the same country or regional Service. To illustrate, if you have activated a One-month Data Passport for Thailand, you may not subscribe to a Recurring Data Passport for Thailand until the One-month Data Passport for Thailand has expired or is de-activated; and vice versa.

  10. You may only activate the same Data Passport once at any one time. To illustrate, if you are on an existing One-month Data Passport for Thailand, during that month, you cannot subscribe to a further One-month Data Passport for Thailand (the same country or region) until the earlier One-month Data Passport has expired or is de-activated.

  11. For the avoidance of doubt, GST does not apply on the Service activation fee and subscription fees. The Service activation fee and subscription fees will not be pro-rated in any circumstances.

  12. Usage of the Service will require activation of voice, SMS and data roaming. Upon Service activation, you are deemed to have agreed to activate these roaming services on your mobile plan for use with the Service (as may be applicable). Termination of these roaming services will automatically de-activate the Service.

  13. These M1 Data Passport Terms and Conditions (“Terms”) shall take effect upon Service activation and shall continue until the Service is terminated. M1 reserves the right to terminate any subscription for lawful reasons at any time and M1 will, where practicable, give notice of such termination in such form as M1 deems appropriate.

  14. M1 reserves the right to modify or revise these Terms from time to time upon notice in such manner as M1 deems appropriate, which may include publication of such amended Terms on www.m1.com.sg. You are encouraged to check back periodically to ensure that you are aware of any such amendments. Your continued use of the Service will constitute your acceptance of these Terms as may be amended.

  15. The Data Passport service is provided subject to your compliance with these terms, M1’s General Terms and Conditions, the specific terms and conditions for use of Mobile/Mobile Broadband services as applicable, and the specific terms and conditions for use of Roaming Services as stated on www.m1.com.sg. In the event of any conflict or inconsistency between any applicable terms and conditions, such conflict and inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under Applicable Laws.
  1. The M1 Daily Passport service (“Service”) may be activated on the following service plans, for use in the selected Daily Passport country and on the applicable partner network.​

  2. For customers on Bespoke Flexi, Bespoke Contract, Bespoke SIM-only, Bespoke Family, MySIMe Plan, the Service may also be activated for use with add-ons such as 5G Booster, Bundle Pack and promotional data as applicable on selected Bespoke plans. ​

  3. Data roaming usage in selected Daily Passport countries on the applicable partner network is based on 24 hours from activation. Daily usage is based on real time tracking. Data roaming usage in selected Daily Passport countries on non-partner networks or without a valid Daily Passport subscription will be charged at prevailing postpaid roaming mobile data charges.

    4. Mobile Plans​ Charges and Bill Cap
    Bespoke Flexi, Bespoke Contract, Bespoke SIM-only, Bespoke Family Plan, MySIMe Plan​ Charge will be based on each Daily Passport activated with Data Roaming Cap at $100.

  4. Usage in excess of the data bundles will be charged at the same rates with a data bill cap in accordance with usage charges specified for the respective mobile plans, value-added services and data benefits.​

  5. When a mobile/mobile broadband service plan is subscribed to the Service and Roaming Data Bundles concurrently, only usage of the Service on partner networks will apply until the monthly data bill cap is reached. Data roaming usage on non-partner networks will be charged at prevailing postpaid roaming mobile data charges, if applicable.​

  6. You may activate or terminate the Service via My M1+ App. You will receive a confirmation notification upon service activation and/or de-activation. Upon receiving a confirmation notification on Service activation, you may use data roaming when you reach the destination.​

  7. Upon Service activation with a one-time subscription fee of $4.95 in additional to $2.95 / $3.95 / $7.95 activation fee per selected Daily Passport will be charged respectively. The $4.95 fee is applicable only on the month you travel with data roaming usage is detected.​

  8. You may only activate a Daily Passport if you do not have an existing Data Passport of the same country or regional Service. To illustrate, if you have activated a Data Passport for Thailand, you may not subscribe to a Daily Passport for Thailand until the Data Passport for Thailand has expired or is de-activated.​

  9. You may activate Data Passport if you have an existing Daily Passport of the same country. To illustrate, if you are on an existing Daily Passport for Thailand, you may subscribe to Data Passport for Thailand (country or region). Data Passport data (include excess data) and charges will take precedence after Data Passport subscription.​

  10. For the avoidance of doubt, GST does not apply on the Service activation fee and subscription fees. The Service activation fee and subscription fees will not be pro-rated in any circumstances.​

  11. Usage of the Service will require activation of voice, SMS and data roaming. Upon Service activation, you are deemed to have agreed to activate these roaming services on your mobile plan for use with the Service (as may be applicable). Termination of these roaming services will automatically de-activate the Service.​

  12. These M1 Daily Passport Terms and Conditions (“Terms”) shall take effect upon Service activation and shall continue until the Service is terminated. M1 reserves the right to terminate any subscription for lawful reasons at any time and M1 will, where practicable, give notice of such termination in such form as M1 deems appropriate.​

  13. M1 reserves the right to modify or revise these Terms from time to time upon notice in such manner as M1 deems appropriate, which may include publication of such amended Terms on www.m1.com.sg. You are encouraged to check back periodically to ensure that you are aware of any such amendments. Your continued use of the Service will constitute your acceptance of these Terms as may be amended.​

  14. The Daily Passport service is provided subject to your compliance with these terms, M1’s General Terms and Conditions, the specific terms and conditions for use of Mobile/Mobile Broadband services as applicable, and the specific terms and conditions for use of Roaming Services as stated on www.m1.com.sg. In the event of any conflict or inconsistency between any applicable terms and conditions, such conflict and inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under Applicable Laws.​
    Service is not applicable for Bespoke Flexi, Bespoke Contract, Bespoke SIM-only and Bespoke Family Plan.

     

  1. This promotion is only applicable on specific partner networks in selected countries.

  2. In order to enjoy the full benefits of this promotion, Customers using Multi-SIMs when roaming in the selected countries should ensure that all SIMs are logged onto the applicable partner networks.

  3. Data charges are calculated on a per network and per day basis, based on Singapore Time (GMT +8).

  4. Data charges are capped at $15 daily for Roaming Subscription customers and $18 daily for Pay Per Use Roaming customers.

  5. For data roaming usage below $15, Roaming Subscription customers will be charged at $0.20 per 10KB. For data roaming usage below $18, Pay Per Use Roaming customers will be charged at $0.24 per 10KB.

  6. All services are subject to M1’s General Terms and Conditions available at m1.com.sg. In the event of any conflict or inconsistency between any terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.
Service is not applicable for Bespoke Flexi, Bespoke Contract and Bespoke SIM-only.

 

  1. In order to enjoy the full benefits of both promotions, Customers using Multi-SIMs when roaming in-flight and the selected countries should ensure that all SIMs are logged onto the applicable partner networks.

  2. Data charges are capped at $25 daily for Roaming Subscription customers and $30 daily for Pay Per Use Roaming customers.

  3. For data roaming usage below $25, Roaming Subscription customers will be charged at $0.20 per 10KB. For data roaming usage below $30, Pay Per Use Roaming customers will be charged at $0.24 per 10KB.

  4. All services are subject to M1’s General Terms and Conditions available at m1.com.sg. In the event of any conflict or inconsistency between any terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.
 
  1. Network Lock is a complimentary feature that is provisioned with the activation of Data Roaming services. The Network Lock feature will automatically be removed upon de-activation of the aforementioned services.

  2. You may activate or de-activate Network Lock via Manage My Account or My M1 App. You will receive a confirmation SMS upon service activation and/or de-activation. The confirmation SMS will be sent to Multi-SIM subscribers on the primary line only.

  3. When Network Lock is activated in any of the countries on the Network Lock List, Data Roaming will be enabled only on the preferred networks, as stated.

  4. However, if you are on Bespoke Flexi, Bespoke Contract, Bespoke SIM-only and Bespoke Family Plan. Data Roaming will automatically be enabled on the preferred networks.


    5. Destinations Preferred Networks
    Aircraft Satellite OnAir
    AeroMobile
    Albania Vodafone
    Armenia MTS Armenia
    Telecom Armenia
    Australia Optus
    Telstra
    Vodafone
    Austria T-Mobile
    Bahrain STC
    Bangladesh Robi Axiata
    Belgium Belgacom
    (Proximus)
    Brazil Vivo
    Brunei UNN
    Bulgaria Yettel
    Cambodia SMART
    Canada Bell
    Telus
    SaskTel
    China China Mobile
    China Unicom
    Croatia Telemach
    Czech Republic Vodafone
    Denmark TDC
    Estonia Elisa Estonia
    Tele2
    Fiji Vodafone
    Finland Elisa Finland
    France Orange
    Germany Vodafone
    Georgia Cellfie mobile LLC
    Greece Vodafone
    Guam IT&E
    Guernsey JT
    Hong Kong SmarTone
    Hungary Vodafone
    Iceland Vodafone
    India Bharti Airtel
    IDEA Cellular
    Indonesia XL Axiata
    Indosat
    Ireland Vodafone Ireland
    Isle of Man Manx Telecom
    Israel Pelephone
    Italy Vodafone
    Japan SoftBank
    Jersey JT
    Kazakhstan Kar-Tel
    Kuwait Zain
    Laos ETL
    Star Telecom (Unitel)
    Latvia Tele2
    Lithuania Tele2
    Luxembourg Tango
    Macau SmarTone
    Malaysia Celcom
    Malta Vodafone Epic
    Mauritius Cellplus
    Mongolia Unitel
    Montenegro Telenor
    Myanmar MPT
    Netherlands Vodafone
    Nepal Ncell
    New Zealand Vodafone
    Two Degrees
    Norway Telenor
    Pakistan Jazz
    WaridTel
    Philippines Globe
    Poland T-Mobile
    Portugal Vodafone
    Qatar Ooredoo
    Romania Vodafone
    Russia MegaFon
    Vimpelcom
    Saudi Arabia Etisalat
    Serbia Yettel / SRB Yettel
    Slovakia (Slovak Republic) O2 Slovakia
    Slovenia A1
    South Africa Vodacom
    South Korea SK Telecom
    Spain Vodafone
    Sri Lanka Dialog Axiata
    Sweden Tele2
    Switzerland Swisscom
    Taiwan Chunghwa Telecom
    Thailand AIS
    Turkey Vodafone
    Ukraine Kyivstar
    United Arab Emirates du
    United Kingdom Vodafone
    USA T-Mobile
    AT&T (Calls and texts are not available for this network)
    Vietnam Viettel
    *Preferred network for Georgia has been revised to Cellfie mobile LLC beginning 30 May 2023, 00.00hrs SGT.

  5. When Network Lock is activated in countries not listed on the Network Lock List, Data Roaming will be enabled on any available roaming network.

  6. When Network Lock is de-activated, Data Roaming will be enabled on all available roaming networks (including the countries listed on the Network Lock List).

  7. For the avoidance of doubt, the Network Lock feature is provided on an "as is" and "as available" basis and you accept that your access or use of Data Roaming services are at your own risk. To the fullest extent permissible under applicable laws, M1 has excluded, and continues to exclude all statutory or tortious liability (save for death or personal injury arising out of negligence) and disclaims all warranties of any kind, whether express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement. M1 has does not represent or warrant that the Data Roaming services will be provided uninterrupted or be available at all times or free from defects, errors or viruses or that any identified defect can be corrected. To the extent M1 provides you with assistance in connection with any of the above, such assistance shall in no event be deemed an acknowledgement and/or acceptance of any liability on M1's part. Any waivers offered to you by M1 in its discretion shall be out of goodwill.

  8. M1 reserves the right to modify or revise these Network Lock Terms and Conditions (“Terms”) from time to time upon notice in such manner as M1 deems appropriate, which may include publication of such amended Terms on www.m1.com.sg. You are encouraged to check back periodically to ensure that you are aware of any such amendments. Your continued use of Data Roaming services will constitute your acceptance of these Terms as may be amended.

  9. M1’s General Terms and Conditions available at www.m1.com.sg are deemed incorporated herein and shall apply. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.