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Terms and Conditions

$20 off 350GB Bespoke Flexi plan for 36 months

  • This $20 off 350GB Bespoke Flexi plan for 36 months promotion consists of $16 discount and additional $4 discount
  • The promo codes are only valid for selected existing customers. Selected customers who receive this Promotion offer must re-contract on eligible bill plans by the date stated in M1’s SMS /EDM / App notification for this promotion in order to enjoy this Promotion; thereafter this promotion shall lapse.    ​
  • The promo codes are only valid for re-contracts that is purchased with the customer’s M1 Bespoke Flexi 350GB plan. All handset models are subject to availability of stocks. For eligible customers who re-contract through eShop, the discount from the given voucher under this promotion may not be reflected immediately at the point of online payment; in such case, the discount will be reflected subsequently in the transaction receipt to be provided to the customer at the point of delivery or collection of the purchased handset.​
  • For any trade-in services, do head down to any of our M1 shop/via online. ​
  • This promotion (including eligibility for this promotion) is not transferable. The voucher given under this promotion is only valid for use with the handset that is purchased with the eligible re-contracting line and must be redeemed and utilised at the point of re-contract (otherwise the loyalty voucher shall lapse).​
  • This promotion is limited to one (1) redemption per eligible re-contracting line.​

 

$29.95 Bespoke Flexi for 36 months

  • $29.95 Bespoke Flexi is achieved with $10 discount off 350GB Bespoke Flexi for 36 months.
  • This $10 off discount on Bespoke Flexi plan for 36 months promotion is only valid for selected existing customers who purchase devices specified in M1’s SMS /EDM / App only. Selected customers who receive this Promotion offer must re-contract on eligible bill plans by the date stated in M1’s SMS /EDM / App notification for this promotion in order to enjoy this Promotion; thereafter this promotion shall lapse.    ​
  • The discount is only valid for specific device re-contracts that is purchased with the customer’s M1 Bespoke Flexi 350GB plan. All handset models are subject to availability of stocks. For eligible customers who re-contract through eShop, the discount from the given voucher under this promotion may not be reflected immediately at the point of online payment; in such case, the discount will be reflected subsequently in the transaction receipt to be provided to the customer at the point of delivery or collection of the purchased handset.​
  • For any trade-in services, do head down to any of our M1 shop/via online. ​
  • This promotion (including eligibility for this promotion) is not transferable. The voucher given under this promotion is only valid for use with the handset that is purchased with the eligible re-contracting line and must be redeemed and utilised at the point of re-contract (otherwise the loyalty voucher shall lapse).​
  • This promotion is limited to one (1) redemption per eligible re-contracting line.​

 

Early bird lucky dip in M1 Shops

  • The early bird lucky dip is open to existing customers who sign up for Bespoke Flexi or Bespoke Contract in any M1 Shops from 28 Aug – 31 Aug.
  • To be eligible for the lucky dip, customers have to be within the first 10 sign ups per day per shop.
  • Each eligible customer is entitled to one chance to participate in the lucky dip upon successful transaction.
  • All lucky dip results are final, and no re-draws will be permitted.
  • Winners must acknowledge receipt of their prize, which is not exchangeable for cash.
  • Eligibility for the above promotions shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in any of the promotions at any time, at its sole discretion.

 

Fibre Broadband COMEX Promotions​

​

  • (A) HomePac 3Gbps Promotion is only open to eligible new or re-contracting customers without a current service contract who sign-up or re-contract on M1 Fibre Broadband 3Gbps plan during the Promotional Period. The promotional subscription rate of $29.50/mth for the M1 Fibre Broadband 3Gbps service under this promotion is valid for 24 months commencing from the service activation or re-contract date; thereafter, applicable non-discounted rate for the M1 Fibre Broadband 3Gbps service will apply. Eligible customers may choose to receive either TP-Link Archer BE230 or ASUS RT-BE58U router; valid only at point of sign-up/re-contract. 
 
  • (B) HomePac 6Gbps Promotion is only open to eligible new customers without a current service contract who sign-up on M1 Fibre Broadband 6Gbps plan during the Promotional Period. The promotional subscription rate of $34.90/mth for the M1 Fibre Broadband 6Gbps service under this promotion is valid for 24 months commencing from the service activation date; thereafter, applicable non-discounted rate for the M1 Fibre Broadband 6Gbps service will apply. Eligible customers will receive either TP-Link Archer BE805 or ASUS RT-BE92U router; valid only at point of sign-up. 
 
  • (C) HomePac 10Gbps Promotion is only open to eligible new customers without a current service contract who sign-up on M1 Fibre Broadband 10Gbps plan during the Promotional Period. The promotional subscription rate of $50.90/mth for the M1 Fibre Broadband 10Gbps service under this promotion is valid for 24 months commencing from the service activation date; thereafter, applicable non-discounted rate for the M1 Fibre Broadband 10Gbps service will apply. Eligible customers will receive one unit of TP-Link Archer BE805 or ASUS RT-BE92U router or ASUS ZenWiFi BT10 (pack of 2); valid only at point of sign-up.
 
  • (D) Integrated HomePac10Gbps Promotion is only open to eligible new or re-contracting customers without a current service contract who sign-up or re-contract on M1 Fibre Broadband 10Gbps plan during the Promotional Period. The promotional subscription rate of $36.90/mth for the M1 Fibre Broadband Integrated HomePac 10Gbps service under this promotion is valid for 24 months commencing from the service activation or re-contract date; thereafter, applicable non-discounted rate for the M1 Fibre Broadband 10Gbps service will apply. Eligible customers may choose to receive either TP-Link Archer BE230 or ASUS RT-BE58U router; valid only at point of sign-up/re-contract. 
 
  • Each eligible new sign-up may enjoy a one-time waiver of the registration charge and the ONT activation charge (applicable for all available time slots); valid only at point of sign-up. Promotion is subject to availability of stock and valid for a limited time period only. 
 
  • Promotion is subject to availability of stock and valid for a limited time period only. 
 
  • COMEX Exclusive Fibre Instant Lucky Dip is open to customers who sign up for a new service or recontract on 6Gbps or 10Gbps plan at the COMEX roadshow. Each eligible customer is entitled to one chance to participate in the lucky dip upon successful transaction. All lucky dip results are final, and no re-draws will be permitted. Winners must acknowledge receipt of their prize, which is not exchangeable for cash. Eligibility for the above promotions shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in any of the promotions at any time, at its sole discretion.
 
  • For full Fibre Broadband promotional terms and conditions, please refer to m1.com.sg.​

Mobile COMEX Promotions​​

  • (A) $100 off Handset Promotion on Bespoke Flexi or Bespoke Flexi (Business) Plan
  • Additional $100 off for new and port in customer for any Bespoke Flexi or Bespoke Flexi (Business) plan.
  • This promotion is limited to one(1) redemption per new sign up on Bespoke Flexi or Bespoke Flexi (Business) plan and not transferrable.
  • Promotion is valid from 28 August to 31 August 2025
  • Promotion is available at COMEX, M1 Shop and M1 Online Shop.
  • Promotion is not transferrable and is only valid on the line which handset is purchased with.
  • Promotion will be awarded at point of sign-up or port-in.
  • M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
  • M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.
  • (B) Up to $300 off Handset Promotion on Bespoke Contract Plan
  • Additional $100 off for new and port in customer for Bespoke Contract $62.95 plan.
  • Additional $200 off for new and port in customer for Bespoke Contract $79.95 plan.
  • Additional $300 off for new and port in customer for Bespoke Contract $104.95 plan and above plans.
  • This promotion is limited to one(1) redemption per new sign up on Bespoke Contract plan and not transferrable.
  • Promotion is valid from 28 August to 31 August 2025
  • Promotion is available at COMEX, M1 Shop and M1 Online Shop.
  • Promotion is not transferrable and is only valid on the line which handset is purchased with.
  • Promotion will be awarded at point of sign-up or port-in.
  • M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
  • M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.
  • $100 OFF 2nd Mobile Order Promotion
  • Additional $100 off the 2nd Mobile order for new sign-up and port in on any Bespoke Contract, Bespoke Contract (Business), Bespoke Flexi or Bespoke Flexi (Business) plan.
  • This promotion is limited to the 1st Mobile order and one(1) redemption per new, port-in or recontract order on Bespoke Contract, Bespoke Contract (Business), Bespoke Flexi or Bespoke Flexi (Business) plan.and not transferrable.
  • Promotion is only applicable for 1st and 2nd mobile lines registered under the same subscriber and both lines must be made within the same same-day transaction.
  • Promotion is valid from 28 August to 31 August 2025
  • Promotion is available at COMEX.
  • Promotion is not transferrable and is only valid on the line which handset is purchased with.
  • M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
  • M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.
  • (C) $100 OFF 2nd Mobile Order Promotion
  • Additional $100 off the 2nd Mobile order for new sign-up and port in on any Bespoke Contract, Bespoke Contract (Business), Bespoke Flexi or Bespoke Flexi (Business) plan.
  • This promotion is limited to the 1st Mobile order and one(1) redemption per new, port-in or recontract order on Bespoke Contract, Bespoke Contract (Business), Bespoke Flexi or Bespoke Flexi (Business) plan.and not transferrable.
  • Promotion is only applicable for 1st and 2nd mobile lines registered under the same subscriber and both lines must be made within the same same-day transaction.
  • Promotion is valid from 28 August to 31 August 2025
  • Promotion is available at COMEX.
  • Promotion is not transferrable and is only valid on the line which handset is purchased with.
  • M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
  • M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.
  • (D) FREE EuropAce Water Dispenser on Bespoke Flexi or Bespoke Flexi (Business) Plan Promotion
  • FREE EuropAce Water Dispenser is applicable for new sign-ups and port-in orders on any Bespoke Flexi or Bespoke Flexi (Business) plan.
  • Promotion is valid between 28 August to 31 August 2025.
  • Promotion is only valid during COMEX 2025, M1 Shops and M1 Online Shop.
  • Eligible customers will receive via email and SMS alongside 1 redemption code to redeem EuropAce water dispenser.  The redemption code will be sent within 60 days from date of sign up.
  • Each redemption must be made by the redemption period stated in the redemption email or deemed forfeited.
  • All redemptions will be issued after service activated and line must be active at the point of redemption unless otherwise stated.
  • EuropAce Water Dispenser promotion is subject to availability of stock and available while stocks last.
  • M1 reserves the right, but shall in no event be obliged, to substitute the premium (as may be applicable) with a product of similar value at its sole discretion without prior notice.
  • Promotion cannot be exchanged for cash and other items and are not valid with any other discounts, vouchers or promotions, unless otherwise stated. Any unutilised amount for the offer will not be refunded and cannot be used to offset other promotions.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
  • (E) FREE EuropAce Water Dispenser on Bespoke Contract or Bespoke Contract(Business) Plan Promotion
  • FREE EuropAce Water Dispenser is applicable for new sign-ups and port-in orders on Bespoke Contract $79.95 plan and above.
  • FREE EuropAce Water Dispenser is applicable for new sign-ups and port-in orders on Bespoke Contract (Business) $83.95 plan and above.
  • Promotion is valid between 28 August to 31 August 2025.
  • Promotion is only valid during COMEX 2025, M1 Shops and M1 Online Shop.
  • Eligible customers will receive via email and SMS alongside 1 redemption code to redeem EuropAce water dispenser.  The redemption code will be sent within 60 days from date of sign up.
  • Each redemption must be made by the redemption period stated in the redemption email or deemed forfeited.
  • All redemptions will be issued after service activated and line must be active at the point of redemption unless otherwise stated.
  • EuropAce Water Dispenser promotion is subject to availability of stock and available while stocks last.
  • M1 reserves the right, but shall in no event be obliged, to substitute the premium (as may be applicable) with a product of similar value at its sole discretion without prior notice.
  • Promotion cannot be exchanged for cash and other items and are not valid with any other discounts, vouchers or promotions, unless otherwise stated. Any unutilised amount for the offer will not be refunded and cannot be used to offset other promotions.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
  • (F) FREE humble smart watch on Bespoke SIM-only or Bespoke SIM-only (business) plan promotion
  • Free Humble Smart Watch is applicable for new sign-ups and port-in orders on Bespoke SIM-Only 150GB, 300GB, 350GB Plan or Bespoke SIM-Only (Business) 200GB, 500GB, 550GB plan.
  • Promotion is valid between 28 August to 31 August 2025.
  • Promotion is only valid during COMEX 2025 and M1 Shops.
  • Promotion will be awarded at point of sign-up or port-in.
  • Humble Smart Watch promotion is subject to availability of stock and available while stocks last.
  • M1 reserves the right, but shall in no event be obliged, to substitute the premium (as may be applicable) with a product of similar value at its sole discretion without prior notice.
  • Promotion cannot be exchanged for cash and other items and are not valid with any other discounts, vouchers or promotions, unless otherwise stated. Any unutilised amount for the offer will not be refunded and cannot be used to offset other promotions.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
  • (G)FREE Humble Smart Watch for first 10 customers on any new Device sign up Promotion
  • 1 set of Free Humble Smart Watch is applicable for new sign-ups and port-in orders on any Bespoke Flexi, Bespoke Flexi (Business), Bespoke Contract or Bespoke Contract (Business) plan for first 10 customers daily.
  • Promotion is valid between 28 August to 31 August 2025.
  • Promotion is only valid during COMEX.
  • Promotion will be awarded at point of sign-up or port-in.
  • Humble Smart Watch promotion is subject to availability of stock and available while stocks last.
  • M1 reserves the right, but shall in no event be obliged, to substitute the premium (as may be applicable) with a product of similar value at its sole discretion without prior notice.
  • Promotion cannot be exchanged for cash and other items and are not valid with any other discounts, vouchers or promotions, unless otherwise stated. Any unutilised amount for the offer will not be refunded and cannot be used to offset other promotions.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
  • (H)Free Mixue King Cone Ice Cream Promotion
  • The offer is only valid at the following 15 Mixue outlets :
  • Clementi Grantral Mall
  • Bugis Village
  • People’s Park Complex
  • Bishan Street
  • Bukit Panjang Plaza
  • Jurong West
  • Yew Tee
  • West Coast
  • Elisa Mall Pasir Ris
  • Paya Lebar Square
  • Century Square
  • City Link Mall
  • North Point City
  • West Mall Bukit Batok
  • East Point Mall
  • Limit one redemption per customer. Valid while stocks last.Screenshots or expired promo codes will not be accepted under any circumstances
  • This offer is non-exchangeable for cash and cannot be combined with any other promotions.
  • The offer is valid until fully redeemed or until 15 September 2025, whichever comes first.