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terms and conditions

 

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Promotional Terms & Conditions

 

All promotions are only applicable where the relevant plan or line is registered to an individual i.e. a customer identifiable via NRIC or FIN

Unlimited Weekend Data Add-on Promotion
  • Free 3 months Unlimited Weekend Data Add-on (“Data Add-on”) Promotion is valid for new sign-ups to Bespoke Flexi and Bespoke Contract :
  • The promotion is provisioned at the point of sign-up / port-in.
  • Thereafter, prevailing subscription charges of $6 will apply.
  • Subscription and promotion will not be pro-rated under any circumstances.
  • Customers who choose to subscribe to the Add-on at a later point will not enjoy the promotion.
  • Promotion is valid till further notice. Promotions cannot be used with other discounts, vouchers or promotions, unless otherwise stated.
  • Promotion cannot be exchanged for any benefit-in-kind.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

  • Unlimited Weekend Data and $10 Talktime & SMS Pack Promotion
  • Promotion is applicable for new sign-ups and change of plan to any Bespoke SIM-only.
  • To enjoy the free 12 months Unlimited Weekend Data Add-on and $10 Talktime & SMS Pack promotion, you must subscribe for both add-ons together upon sign up/re-contract.
  • Prevailing subscription for Unlimited Weekend Data Add-on and $10 Talktime & SMS Pack of $6 per month and $10 per month will apply respectively after the promotion.
  • There is no pro-ration of subscription and promotion under any circumstances.
  • Customers who choose to subscribe to one or both of the Add-ons at a later point will not enjoy the promotion.
  • You may unsubscribe for these add-ons via My M1+ App only. The discounts for both add-ons will cease upon termination of either Add-on.
  • Promotion is valid till further notice. Promotions cannot be used with other discounts, vouchers or promotions, unless otherwise stated.
  • Promotion cannot be exchanged for any benefit-in-kind.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
  • Unlimited Weekend Data is applicable for local usage only and is not applicable for Data Passport.
  • Promotional Data will only be effective from the time of activation and will not offset any excess data charges incurred prior to activation time.
  • Free unlimited local data will apply from Saturday 0000 to Sunday 2359. “Unlimited” data usage is restricted to reasonable personal use locally, and for non-commercial purposes only. Fair usage policy of 10GB local data applies. When daily usage exceeds 10GB, speed limit of 1Mbps will be imposed. The speed limit will be lifted at 00:00 hours the next day. For avoidance of doubt, our Traffic Management Policy available at m1.com.sg/tmp will apply.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

  • Free Caller Number Display Promotion
  • Free 3 months Caller Number Display is valid for new customers on Bespoke Flexi, Bespoke Contract and Bespoke SIM-only till further notice:
  • Free 3 months promotion is provisioned at the point of sign-up / port-in.
  • Thereafter, prevailing subscription charges of $5.35 will apply, and will not be pro-rated under any circumstances.
  • Customers who choose to subscribe to the Add-on at a later point will not enjoy the promotion.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

  • Waiver of new line registration fee & SIM card fee
  • Waiver of new line registration fee, SIM card fee is valid for new sign-ups on Bespoke Flexi, Bespoke Contract and Bespoke SIM-only.
  • Promotion is valid online till further notice. Promotions cannot be used with other discounts, vouchers or promotions, unless otherwise stated. Any unutilised amount for these offers will not be refunded and cannot be used to offset other promotions.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

  • Free Delivery
  • Free delivery is valid for online new sign-ups and recontract to Bespoke Flexi, Bespoke Contract and Bespoke SIM-only.
  • Promotion is valid till further notice. Promotions cannot be used with other discounts, vouchers or promotions, unless otherwise stated.
  • Promotion cannot be exchanged for any benefit-in-kind.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

  • 50% off Bundle Packs
  • 50% off Bundle Packs Promotion is valid for new sign-ups and re-contracts to Bespoke Contract.
  • For eligible customers, 50% off monthly subscription of Bundle Packs will be valid at point of sign up, re-contract or change of bill plan.
    – $10 Bundle Pack: $5/mth (U.P. $10/mth)
    – $20 Bundle Pack: $10/mth (U.P. $20/mth)
    – $50 Bundle Pack: $25/mth (U.P. $50/mth)
  • 50% off Bundle Pack is not transferable.
  • Customer will not be entitled to the Bundle Pack discount in the event he/she changes his/her mobile plan to a non-eligible plan.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

  • Google Nest Hub Top-up Promotion
  • Google Nest Hub Top-up Promotion is open to new or existing customers on any M1 Fibre Broadband
  • Under this promotion, each eligible customer may choose to purchase a Google Nest Hub by topping up an additional $6/month for 24 months (subject to availability of stock). Each Google Nest Hub sign-up will receive a Xiaomi Mi Home Security Camera 360. A 24-month device commitment contract applies. Promotion is limited to one (1) device per eligible M1 Fibre Broadband or Postpaid Mobile service line. Product images are for illustration purposes only. Promotion is valid for a limited time period only, as determined by M1 in its sole discretion. Google Nest Hub Top-up Promotion is not valid with any other discounts, vouchers or promotions, unless otherwise stated.
  • M1 reserves the right to amend or withdraw the promotion(s) above at any time. Promotions are not transferable and cannot be exchanged for cash or other items. Any unutilised amount for the offers/promotions will not be refunded and cannot be used to offset other items/promotions. Eligibility for the promotions shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in any of the promotions at any time, at its sole discretion. Other terms and conditions apply.

  • Bespoke SIM-only 30GB + 10GB Promotion
  • Promotion is applicable for new sign-ups and change of plan to Bespoke SIM-only 30GB only.
  • Free 10GB is valid on 30GB plan for 12 months.
  • Bespoke SIM-only 30GB + 10GB comes with $5 discount for 12 months. Thereafter, the free 10GB and $5 discount will be removed. Prevailing monthly subscription will apply.
  • Promotion will cease upon cessation of Bespoke SIM-only plan, which include change of plan to another data bundle.
  • The free 10GB is for local data usage and can be used for Data Passport (capped at 10GB).
  • Promotion is valid till further notice. Promotions cannot be used with other discounts, vouchers or promotions, unless otherwise stated.
  • Promotion cannot be exchanged for any benefit-in-kind.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

  • Bespoke SIM-only 40GB + 20GB Promotion
  • Promotion is applicable for new sign-ups and change of plan to Bespoke SIM-only 40GB only.
  • Free 20GB is valid on 40GB plan for 12 months.
  • Bespoke SIM-only 40GB + 20GB comes with $10 discount for 12 months. Thereafter, the free 20GB and $10 discount will be removed. Prevailing monthly subscription will apply.
  • Promotion will cease upon change of plan or re-contract to another data bundle or plan.
  • The free 20GB is for local data usage and can be used for Data Passport (capped at 10GB).
  • Promotion is valid till further notice. Promotions cannot be used with other discounts, vouchers or promotions, unless otherwise stated.
  • Promotion cannot be exchanged for any benefit-in-kind.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

  • Up to $300 off Handset Promotion
  • Up to $300 off Handset Promotion is applicable for new sign-ups or port-ins on Bespoke Contract. ‎Phone discount applies to prevailing handset pricing on Bespoke Contract.‎
    - ‎$300 off iPhone 13 line-up is applicable for Bespoke Contract $90.95 and above plans
    - $200 off all other handsets is applicable for Bespoke Contract $90.95 and above plans‎
    - $100 off Handset is applicable for all other Bespoke Contract plans‎
  • Promotion cannot be used with other discounts, vouchers or promotions, unless otherwise stated. ‎Any unutilised amount for this Promotion will not be refunded and cannot be used to offset other ‎promotions.‎

  • Up to $400 off iPhone 13 line-up on Bespoke Flexi Promotion
  • Up to $400 off iPhone 13 line-up Promotion is applicable for new sign-ups/port-ins or re-‎contracting customers on Bespoke Flexi. Phone discount applies to prevailing handset pricing ‎on Bespoke Flexi.‎
    - Up to 5% off Recommended Retail Price (RRP)‎
    - ‎$300 off iPhone 13 line-up‎
  • Promotion cannot be used with other discounts, vouchers or promotions, unless otherwise ‎stated. Any unutilised amount for this Promotion will not be refunded and cannot be used to ‎offset other promotions.‎