Terms and Conditions

Promotional Terms & Conditions

All charges are inclusive of 9% GST and will be adjusted according to the prevailing GST rates

 

All promotions are only applicable where the relevant plan or line is registered to an individual i.e. a customer identifiable via NRIC or FIN

 

Unlimited Weekend Data Add-on Promotion

  • Free 2 months Unlimited Weekend Data Add-on (“Data Add-on”) Promotion is valid for new sign-ups to Bespoke Flexi and Bespoke Contract :
  • The promotion is provisioned at the point of sign-up / port-in.
  • Thereafter, prevailing subscription charges of $6.12 will apply.
  • Subscription and promotion will not be pro-rated under any circumstances.
  • Customers who choose to subscribe to the Add-on at a later point will not enjoy the promotion.
  • Promotion is valid till further notice. Promotions cannot be used with other discounts, vouchers or promotions, unless otherwise stated.
  • Promotion cannot be exchanged for any benefit-in-kind.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

 

Unlimited Weekend Data and $10.19 Talktime & SMS Pack Promotion

  • Promotion is applicable for new sign-ups and change of plan to any Bespoke SIM-only.
  • To enjoy the free Unlimited Weekend Data Add-on and $10.19 Talktime & SMS Pack promotion, you must subscribe for both add-ons together upon sign up/re-contract.
  • Prevailing subscription for Unlimited Weekend Data Add-on and $10.19 Talktime & SMS Pack of $6.12 per month and $10.19 per month will apply respectively after the promotion.
  • Promotion is valid till further notice.
  • There is no pro-ration of subscription and promotion under any circumstances.
  • Customers who choose to subscribe to one or both of the Add-ons at a later point will not enjoy the promotion.
  • You may unsubscribe for these add-ons via My M1+ App only. The discounts for both add-ons will cease upon termination of either Add-on.
  • Promotion is valid till further notice. Promotions cannot be used with other discounts, vouchers or promotions, unless otherwise stated.
  • Promotion cannot be exchanged for any benefit-in-kind.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
  • Unlimited Weekend Data is applicable for local usage only and is not applicable for Data Passport.
  • Promotional Data will only be effective from the time of activation and will not offset any excess data charges incurred prior to activation time.
  • Free unlimited local data will apply from Saturday 0000 to Sunday 2359. “Unlimited” data usage is restricted to reasonable personal use locally, and for non-commercial purposes only. Fair usage policy of 10GB local data applies. When daily usage exceeds 10GB, speed limit of 1Mbps will be imposed. The speed limit will be lifted at 00:00 hours the next day. For avoidance of doubt, our Traffic Management Policy available at m1.com.sg/tmp will apply.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

 

Free Caller Number Display Promotion

  • Free 2 months Caller Number Display is valid for new customers on Bespoke SIM-Only, Bespoke Flexi and Bespoke Contract till further notice:
    • Promotion is valid for new customers who sign up Bespoke SIM-Only 150GB(12GB + 138 GB) and 200GB(30GB + 170 GB) Plan online.
  • Free 2 months promotion is provisioned at the point of sign-up / port-in.
  • Thereafter, prevailing subscription charges of $5.45 will apply, and will not be pro-rated under any circumstances.
  • Customers who choose to subscribe to the Add-on at a later point will not enjoy the promotion.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

 

Waiver of new line registration fee & SIM card fee

  • Waiver of new line registration fee, SIM card fee is valid for new sign-ups on Bespoke Flexi, Bespoke Contract and Bespoke SIM-only.
  • Promotion is valid online till further notice. Promotions cannot be used with other discounts, vouchers or promotions, unless otherwise stated. Any unutilised amount for these offers will not be refunded and cannot be used to offset other promotions.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

 

Free Delivery

  • Free delivery is valid for online new sign-ups and recontract to Bespoke Flexi, Bespoke Contract and Bespoke SIM-only.
  • Promotion is valid till further notice. Promotions cannot be used with other discounts, vouchers or promotions, unless otherwise stated.
  • Promotion cannot be exchanged for any benefit-in-kind.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

 

50% off Bundle Packs

  • 50% off Bundle Packs Promotion is valid for new sign-ups and re-contracts to Bespoke Contract.
  • For eligible customers, 50% off monthly subscription of Bundle Packs will be valid at point of sign up, re-contract or change of bill plan.
    – $10.19 Bundle Pack: $5.10/mth (U.P. $10.19/mth)
    – $20.38 Bundle Pack: $10.19/mth (U.P. $20.38/mth)
    – $50.94 Bundle Pack: $25.47/mth (U.P. $50.94/mth)
  • 50% off Bundle Pack is not transferable.
  • Customer will not be entitled to the Bundle Pack discount in the event he/she changes his/her mobile plan to a non-eligible plan.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

 

Bespoke SIM-only 12GB + 188GB Promotion

  • Promotion is applicable for new sign-ups, recontract and change of plan to Bespoke SIM-only 12GB plan only.
  • Free 138GB is valid on 12GB plan.
  • Bespoke SIM-only 12GB + 138GB comes with a $5.20 discount.
  • Promotion will cease upon cessation of Bespoke SIM-only plan, which include change of plan to another data bundle.
  • The free 138GB is for local data usage and can be used for Data Passport (capped at 15GB).
  • Promotion is valid till further notice. Promotions cannot be used with other discounts, vouchers or promotions, unless otherwise stated.
  • Promotion cannot be exchanged for any benefit-in-kind.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

 

Bespoke SIM-only 30GB + 270GB Promotion

  • Promotion is applicable for new sign-ups, recontract and change of plan to Bespoke SIM-only 30GB plan only.
  • Free 270GB is valid on 30GB plan.
  • Bespoke SIM-only 30GB + 270GB comes with a $6.24 discount.
  • Promotion will cease upon cessation of Bespoke SIM-only plan, which include change of plan to another data bundle.
  • The free 270GB is for local data usage and can be used for Data Passport (capped at 15GB).
  • Promotion is valid till further notice. Promotions cannot be used with other discounts, vouchers or promotions, unless otherwise stated.
  • Promotion cannot be exchanged for any benefit-in-kind.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

 

Free uCozy 3D Neck & Shoulder Massager Bespoke SIM-Only + Family Line Promotion

  • Free uCozy 3D Neck & Shoulder Massager is applicable for new sign-ups and port-in orders on Bespoke SIM-only 200GB plan (Bespoke SIM-only 30GB + 170GB) and 1 Family Line(40GB).
  • Promotion is valid till further notice.
  • Promotion is available at M1 Shop. To be eligible for the Promotion, customer must sign up for one(1) 200GB SIM-only plan and one(1) 40GB Family Line, at the point of sign-up in M1 Shops.
  • Promotion will cease upon cessation of Bespoke SIM-only plan, which include change of plan to another data bundle.
  • Eligible customers will receive via email 1 redemption code to redeem 1 OSIM uCozy 3D Neck & Shoulder Massager at any OSIM outlets.
  • Each redemption must be made by the redemption period stated in the redemption email or deemed forfeited.
  • All redemptions will be issued after service activated and line must be active at the point of redemption unless otherwise stated. The redemption letters will be sent via email within 2 months from date of purchase.
  • Termination of the service line – Bespoke SIM-Only Plan or Bespoke Family Line during the 6-month commitment period will result in early termination charges. It will apply during the commitment period. It is subject to a maximum of $150 GST inclusive in the first month and the charges decrease each month in the service commitment period.
  • Promotion is limited to one redemption per one(1) 200GB SIM-only plan and one(1) 40GB Family Line order and not transferable.
  • Premiums are subject to availability of stock and available while stocks last. M1 reserves the right, but shall in no event be obliged, to substitute the premium (as may be applicable) with a product of similar value at its sole discretion without prior notice.
  • Promotion cannot be exchanged for cash and other items and are not valid with any other discounts, vouchers or promotions, unless otherwise stated. Any unutilised amount for the offer will not be refunded and cannot be used to offset other promotions.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

Free 12 months FoneCare+ Lite Promotion

  • 12 months FoneCare+ Lite is applicable for new sign-ups and recontract on Bespoke SIM-only 200GB plan (Bespoke SIM-only 30GB + 170GB) or Bespoke SIM-only 150GB plan (Bespoke SIM-only 12GB + 138GB).
  • Promotion is valid till further notice.
  • For full terms and conditions of FoneCare+ Lite, please click here. (https://www.m1.com.sg/terms-and-conditions/fonecare) 
  • Eligible customers will receive via a welcome SMS with a registration link to enrol their device. (To successfully enroll in FoneCare+ Lite, your device must be in good condition.)
  • All redemptions will be issued after service activated and line must be active at the point of redemption unless otherwise stated. The redemption link will be sent via SMS by the 6th business day from the following month.
  • Termination of the service line during the 12-month promotion period will result in the termination of FoneCare+ Lite for subsequent months.
  • Promotion is limited to one redemption per line and not transferable.
  • Premiums are subject to availability of stock and available while stocks last. M1 reserves the right, but shall in no event be obliged, to substitute the premium (as may be applicable) with a product of similar value at its sole discretion without prior notice.
  • Promotion cannot be exchanged for cash and other items and are not valid with any other discounts, vouchers or promotions, unless otherwise stated. Any unutilised amount for the offer will not be refunded and cannot be used to offset other promotions.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

True 5G Offer

  • All new sign up and recontract of our Bespoke plans will now be able to enjoy 5G connectivity for FREE with our 5Go Access.
  • Bespoke Contract and Bespoke Flexi customers will enjoy 12 months of FREE 5G and thereafter enjoy at discounted price of $2.08. per month until further notice (U.P. $5.09)
  • Bespoke SIM only and Family Plan customers will enjoy 6 months of FREE 5G and thereafter enjoy at discounted price of $2.08 per month until further notice (U.P. $5.09)

 

Up to $450 off Handset Promotion on Bespoke Flexi

  • Up to $450 off Handset Promotion is applicable for Bespoke Flexi. Discount comprises of:
    • Additional up to $200 off for new and existing customers on selected handsets.
    • Additional $70 off for new and existing customer who signs up for Oppo Reno11.
    • Additional $100 off for new and existing customer who signs up for Samsung Z Flip5, Samsung Z Fold5.​
    • Additional $200 off for new and existing customer who signs up for Samsung S24 Ultra.​
    • Additional $250 off for new and existing customer who signs up for Oppo Find N3
    • Promotion cannot be used with other discounts, vouchers or promotions, unless otherwise stated. Any unutilised amount for this Promotion will not be refunded and cannot be used to offset other promotions.

 

iPhone On Us Promotion Terms and Conditions

  • ‘iPhone On Us’ Promotion (the “Promotion”) is applicable for customers with Port-in or recontract on Bespoke Flexi plan with unlimited data, 600 mins and 100 SMS. Monthly subscription of $79.95 includes Monthly Device Payment Period of 36 months. Under this Promotion, customers may trade-in eligible handsets to offset against the purchase of a new iPhone 15 Pro Max, 256GB at the point of sign-up or recontract and will not be exchangeable for cash.
  • Promotion is valid only from 24 May 2024 to 15 July 2024 (both days inclusive).
  • Promotion is not transferable and is only valid on the Port-in or re-contracting line which the handset is purchased with.
  • Promotion is limited to one redemption per Port-in or re-contract.
  • To be eligible for the Promotion, the customer must trade in their iPhone 12, 13 or 14 series (excluding iPhone mini 12 and 13) that meets the eligibility criteria, at the point of sign-up/recontract in M1 Shops. Promotion is available at M1 Shops only. For more information on the eligibility criteria for ‘Trade In’, please visit https://www.m1.com.sg/terms-and-conditions/trade-in-tnc
  • M1 reserves the right to refuse any customer’s eligibility for the Promotion at any time in its sole discretion without liability to such customer whatsoever.
  • Customers must choose 36 months payment term for the outstanding device balance upon sign up or recontract. The term cannot be altered thereafter. In these Terms and Conditions, “Monthly Payment” refers to payment due each month. The Monthly Payment will be charged to your monthly M1 bill. 
  • Temporary suspension of the Bespoke Flexi plan under this Promotion prior to completing the full term is not allowed for any reason whatsoever and howsoever arising, including without limitation, losing possession of the mobile device.
  • Customers on this Promotion plan are not allowed to modify local data and minutes entitlement of their plan during the 36 months term. 
  • If customers were to terminate or renew their plan to another eligible plan before completing the 36 months term, customers shall make full payment of their current device outstanding balance (the monthly payment x remaining term) and any handset discount recovery charges (if applicable).
  • All charges are subject to change in accordance with the prevailing GST rate.
  • Any other contract which the customer may have with M1 or any other entity within the M1 Group shall continue to remain valid, unless otherwise agreed by M1 or the relevant M1 entity. 
  • M1 reserves the right to amend or vary any of these Terms and Conditions at its sole discretion with or without prior notice to you. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes. 
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

    Trade-in terms and conditions
  • Check that your eligible trade in device meets the following criteria:
    • Device must be in good working condition.
    • No cosmetic damage i.e no broken casing, screen, severe scratch, wear and tear or corrosion.
    • No liquid damage.
    • Device must be able to power on and off.
    • Any applicable phone lock (password or finger print) must be disabled.
    • Device must be able to be charged.
    • When device is powered on, the display must be clear and fully visible.
    • Device does not have any missing or non-original parts.
    • Device is not registered on any applicable stolen or lost property database.
  • Devices with defects will not be accepted. Example of defects that may affect your participation in the trade-in program are as below:
    • Device cannot be powered on
    • Touch screen is not functioning
    • Device has sign of corrosion
    • Device has burnt/discoloured screen
    • Device has missing parts
  • Other device accessories (including your device adaptors, USB cables etc) are not required to be handed in.  
  • Please ensure that you :-
    • Sign out from all apps and services
    • Turn off automatic login features (Face ID, Touch ID, Screen/Pin ID)
    • Turn off Find My iPhone, iCloud and Google accounts
    • Back up and delete all data, reset to factory settings & remove SIM card/SD card, on your old working device before handing over your device to us. M1 shall not be liable for any loss in data related to the trade-in.
  • M1 reserves the right to reject any trade-in at our sole discretion.
 

Bespoke SIM-only 12GB + 138GB Promotion

  •  Promotion is applicable for new sign-ups, recontract and change of plan to Bespoke SIM-only 12GB plan only.

  •  Free 138GB is valid on 12GB plan.

  •  Bespoke SIM-only 12GB + 138GB comes with a $5.20 discount.

  •  Promotion will cease upon cessation of Bespoke SIM-only plan, which include change of plan to another data bundle.

  •  The free 138GB is for local data usage and can be used for Data Passport (capped at 15GB).

  •  Promotion is valid till further notice. Promotions cannot be used with other discounts, vouchers or promotions, unless otherwise stated.

  •  Promotion cannot be exchanged for any benefit-in-kind.

  •  All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

 

Bespoke SIM-only 30GB + 170GB Promotion

  •  Bespoke SIM-only 30GB + 170GB Promotion

  •  Promotion is applicable for new sign-ups, recontract and change of plan to Bespoke SIM-only 30GB plan only.
  •  Free 170GB is valid on 30GB plan.
  •  Bespoke SIM-only 30GB + 170GB comes with a $6.24 discount.
  •  Promotion will cease upon cessation of Bespoke SIM-only plan, which include change of plan to another data bundle.
  •  The free 170GB is for local data usage and can be used for Data Passport (capped at 15GB).
  •  Promotion is valid till further notice. Promotions cannot be used with other discounts, vouchers or promotions, unless otherwise stated.
  •  Promotion cannot be exchanged for any benefit-in-kind.
  •  All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

Free $40 worth of Mr Coconut Credits Promotion

  • Free $40 worth of Mr Coconut credits promotion is applicable to new sign-ups, port-in orders and recontract on the Bespoke SIM-only 200GB plan (Bespoke SIM-only 30GB + 170GB).
  • Promotion is valid till further notice.
  • Eligible customers will receive a monthly redemption email containing 2 redemption codes of $5 each to be redeemed at any Mr Coconut outlet except Jewel Changi Airport. 
  • Redemption of Mr Coconut credits issued on a monthly basis must be made by the redemption period stated in the redemption email or deemed forfeited.
  • All redemptions will be issued after service activated and line must be active at the point of redemption unless otherwise stated. The first redemption will be sent via email within 2 months from date of purchase.
  • Promotion is not valid for Corporate Individual (CORI) customers or customers whose mobile lines are registered under company’s name.
  • By taking up this consumer promotion, CORI customers will exit from M1 Corporate Individual (CORI) Scheme and CORI benefits/discount will cease.
  • Promotion is limited to one redemption per line and not transferable.
  • Premiums are subject to availability of stock and available while stocks last. M1 reserves the right, but shall in no event be obliged, to substitute the premium (as may be applicable) with a product of similar value at its sole discretion without prior notice.
  • Promotion cannot be exchanged for cash and other items and are not valid with any other discounts, vouchers or promotions, unless otherwise stated. Any unutilised amount for the offer will not be refunded and cannot be used to offset other promotions.
  • All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.