Q: When can I start to pre-order for the new iPhone 15 Series with M1? 

You may pre-order the new iPhone 15 Series at Bespoke Contract - Click here

or Bespoke Flexi  - Click here 

from 15 Sep, 8pm to 21 Sep, 5pm or while stocks last.

Q: What are the available models for the iPhone 15 Series? 

The available models are:

Q: Which are the Bespoke plans available during pre-order?

The prevailing Bespoke Flexi and Bespoke Contract plan will be available; 

Bespoke Flexi is a contract-free, made-to-measure plan. It allows you to choose your upfront payment, payment period as well as data and talktime. 

Bespoke Contract is a 2-year contract mobile plan that comes with data, talktime and SMS. 

Q: I am on Bespoke SIM-Only plans, how can I pre-order for the iPhone 15 Series? 

Simply visit https://www.m1.com.sg/promotions/apple-iphone/iphone-15-pro-flexi to pre-order.

Q: I am on Bespoke Flexi Plan, can I pre-order for the iPhone 15 Series? 

Yes! You may pre-order, however, do note that you will need to pay for the full upfront price if the payment for your current device has not been completed.

Q: I have not fulfilled the term for my device that comes with Bespoke Flexi plan. Can I re-contract to Bespoke Contract after I have settled the balance for my current device? 

No, you may only re-contract to Bespoke Contract after you have fulfilled the original term (e.g., 12/18/24/36 months) of your Bespoke Flexi plan.

Q: When will I receive the new device that I pre-order? 

Your iPhone 15/15 Pro/15 Pro Max will be delivered from 22 September 2023 based on the delivery/Pick up timeslot selected at checkout.

Q: I have completed my pre-order but did not receive a confirmation email. 

Your order may take up to 30 minutes to process before you receive the confirmation email or have it reflected in the order history on our M1 Website. You may wish to check your junk/spam mailbox.

Q: What are the payment modes accepted for pre-order?

AMEX, Visa and Mastercards are accepted.

Q: I have already received my order confirmation but wish to make changes to my order, how can I do so?

We regret to inform that all successful order placed during pre-order are considered final, and you are not allowed to make any amendments thereafter.

Q: What happens if I am not home during the delivery? Can I appoint a proxy to receive scheduled delivery? 

For new customer, customer who purchasing the products must be personally present upon delivery or for collection of the products to do a physical verification with physical required documents. Therefore, we highly encourage you to opt for a delivery time slot of your convenience. Only re-contract customers may authorize a proxy to receive scheduled delivery or collect on their behalf. Customer will receive an OTP on their registered mobile number, and OTP may be passed to appointed proxy to receive on behalf. Once OTP matches on the delivery courier’s device, parcel shall be released accordingly.

Q: I have made a pre-order purchase and picked delivery as the mode of fulfilment. However, when I did the second pre-order purchase, I cannot locate delivery. Can you help me to amend to the mode of delivery? 

Stocks and shipment have been arranged at the point the order is made. We are unable to edit the collection method. Sorry for the inconvenience. We will feedback to the relevant department for future improvement.

Q: I want to trade in my old handset but do not see this option in the pre-order flow. Why is it so? 

Trade-in is not available during pre-order. You can proceed with your pre-order and book an appointment with CompAsia to trade in your device. Note that handset is subjected to condition check . Visit here for more details. 

Sunshine Vouchers

$150 / $200 SUNSHINE VOUCHER PROMOTION​

• This $150 / $200 Sunshine Voucher Promotion is only valid for selected customers. Selected customers who receive this Promotion offer must re-contract on eligible bill plans by the date stated in M1’s SMS /EDM / App notification for this promotion in order to enjoy this Promotion; thereafter this promotion shall lapse.    ​

• The $150 Sunshine Voucher is only valid for re-contracts on Bespoke Contract $100.88 Plan, while the $200 Sunshine Voucher is only valid for re-contracts on a Bespoke Contract $131.16​ Plan and above plans.​

• The $150 / $200 Sunshine Voucher is not valid for CORI or Corporate customers.​

• Under this Promotion, eligible re-contracting customers will enjoy  $150 / $200 off any handset that is purchased with the customer’s M1 Bespoke Contract plan. All handset models are subject to availability of stocks. For eligible customers who re-contract through eShop, the discount from the given voucher under this promotion may not be reflected immediately at the point of online payment; in such case, the discount will be reflected subsequently in the transaction receipt to be provided to the customer at the point of delivery or collection of the purchased handset.​

• For any trade-in services, do head down to any of our M1 shop/via online.​ 

• This promotion (including eligibility for this promotion) is not transferable. The voucher given under this promotion is only valid for use with the handset that is purchased with the eligible re-contracting line and must be redeemed and utilised at the point of re-contract (otherwise the loyalty voucher shall lapse).​

• This promotion is limited to one (1) redemption per eligible re-contracting line.​

• All Sunshine vouchers are only applicable for renewal with Bespoke Contract plan.​

• Product images are for illustration purposes only. Promotion cannot be exchanged for cash or other items and is not valid with any other discounts, vouchers or promotions, unless otherwise stated. M1 reserves the right to amend or withdraw the Promotion at any time. Any unutilised amount for the offers/promotions will not be refunded and cannot be used to offset other items/promotions. Eligibility for the Promotion shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in the Promotion at any time, at its sole discretion. Other terms and conditions apply.​

• All goods and services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at www.m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to amend or vary any term or condition at any time. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

Handset Vouchers

$100 / $150 / $200 Handset VOUCHER PROMOTION​

• This $100 / $150 / $200 Handset Voucher Promotion is only valid for selected customers. Selected customers who receive this Promotion offer must re-contract on eligible bill plans by the date stated in M1’s SMS /EDM / App notification for this promotion in order to enjoy this Promotion; thereafter this promotion shall lapse.    ​

• The $100 Handset Voucher is only valid for re-contracts on Bespoke Contract $60.51​ Plan, $150 Handset Voucher is only valid for re-contracts on Bespoke Contract $76.66​ Plan while the $200 Sunshine Voucher is only valid for re-contracts on a Bespoke Contract $100.88 Plan and above plans.​

• The $100 / $150 / $200 Handset Voucher is not valid for CORI or Corporate customers.​

• Under this Promotion, eligible re-contracting customers will enjoy $100 / $150 / $200 off any handset that is purchased with the customer’s M1 Bespoke Contract plan. All handset models are subject to availability of stocks. For eligible customers who re-contract through eShop, the discount from the given voucher under this promotion may not be reflected immediately at the point of online payment; in such case, the discount will be reflected subsequently in the transaction receipt to be provided to the customer at the point of delivery or collection of the purchased handset.​

• For any trade-in services, do head down to any of our M1 shop/via online.​ 

• This promotion (including eligibility for this promotion) is not transferable. The voucher given under this promotion is only valid for use with the handset that is purchased with the eligible re-contracting line and must be redeemed and utilised at the point of re-contract (otherwise the loyalty voucher shall lapse).​

• This promotion is limited to one (1) redemption per eligible re-contracting line.​

• All Sunshine vouchers are only applicable for renewal with Bespoke Contract plan.​

• Product images are for illustration purposes only. Promotion cannot be exchanged for cash or other items and is not valid with any other discounts, vouchers or promotions, unless otherwise stated. M1 reserves the right to amend or withdraw the Promotion at any time. Any unutilised amount for the offers/promotions will not be refunded and cannot be used to offset other items/promotions. Eligibility for the Promotion shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in the Promotion at any time, at its sole discretion. Other terms and conditions apply.​

  All goods and services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at www.m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to amend or vary any term or condition at any time. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

$100 off Apple iPhone 15 series on Bespoke Flexi Plan

• Under this Promotion, eligible New/re-contracting customers will enjoy $100 off any iPhone 15 series handset that is pre-order with the M1 Bespoke Flexi plans. All handset models are subject to availability of stocks. For eligible customers who re-contract through eShop, the discount from the given voucher under this promotion will be reflected at the point of online payment.

• The $100 off device Promotion is only valid for any sign up on Bespoke Flexi plans.

• Promotion is valid from 15 September 2023 to  31 October 2023 and subjected to device stock availability.

• This promotion (including eligibility for this promotion) is not transferable. The voucher given under this promotion is only valid for use with the handset that is purchased with the eligible New/re-contracting line and must be redeemed and utilised at the point of sign up(otherwise the loyalty voucher shall lapse).

• This promotion is limited to one (1) redemption per eligible New/ re-contracting line.

• Product images are for illustration purposes only. Promotion cannot be exchanged for cash or other items and is not valid with any other discounts, vouchers, or promotions, unless otherwise stated. M1 reserves the right to amend or withdraw the Promotion at any time. Any unutilised amount for the offers/promotions will not be refunded and cannot be used to offset other items/promotions. Eligibility for the Promotion shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in the Promotion at any time, at its sole discretion. Other terms and conditions apply.

All goods and services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at www.m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to amend or vary any term or condition at any time. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.    

$100 Apple Overtrade (New Launch)

$100 Overtrade for iPhone 15/15 Pro/ 15 Pro Max/15 Plus (New Launch)

Additional $100 trade-in value on selected handsets promotion is valid with New sign up or re-contract on Bespoke Flexi, Bespoke Contract, or 2-year Cori Plan or Business plan with iPhone 15 128GB; iPhone 15 256GB; iPhone 15 512GB; iPhone 15 Pro 128GB; iPhone 15 Pro 256GB; iPhone 15 Pro 512GB; iPhone 15 Pro 1 TB; iPhone 15 Pro Max 128GB, iPhone 15 Pro Max 256GB; iPhone 15 Pro Max 512GB; iPhone 15 Pro Max 1 TB;  iPhone 15 Plus 128GB; iPhone 15 Plus 256GB; iPhone 15 Plus 512GB iPhone at selected M1 Shop. Trade-in value is applicable to offset against the purchase of the handset and will not be exchangeable for cash.

• Promotion is valid for iPhone 15 128GB; iPhone 15 256GB; iPhone 15 512GB; iPhone 15 Pro 128GB; iPhone 15 Pro 256GB; iPhone 15 Pro 512GB; iPhone 15 Pro 1 TB; iPhone 15 Pro Max 128GB, iPhone 15 Pro Max 256GB; iPhone 15 Pro Max 512GB; iPhone 15 Pro Max 1 TB;  from 22 Sept to 31 Oct 2023 (both days inclusive). Promotion is not transferable and is only valid on the new or re-contracting line which the handset is purchased with.

• Promotion is limited to one redemption per new line sign-up or re-contract.

• This program is available at all M1 Shops/via online.

• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.

• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.