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mySIM3
FAQs
Frequently Asked Question
What are mySIM plans?
mySIM consist of mySIM3, mySIMe and mySIMs plans
mySIM3: SIM-only plans which have no contract or 12-month contract option (12-month contract comes with larger data bundles).
mySIMe: Extension of mySIM3 plans with an additional option to purchase a subsidised device with a 2-year contract.
mySIMs: Add up to 2 mySIMs plans at $12/mth each to either mySIM3 or mySIMe to share the plan’s talktime, messaging and data bundles.
What is the minimum service commitment period for these plans?
Only for new line sign-ups, there is a minimum commitment period of 1 month.
How do I sign up for mySIM plans?
You can sign up at any M1 Shop, Exclusive Distributors, or online at www.m1.com.sg.
What add-ons are available on mySIM plans?
Some of the add-ons which you can choose to subscribe to on mySIM plans include:
Data Passport
IDD 021 Saver
Multi-SIM (Applicable only for mySIMe and mySIM3)
Are mySIM plans eligible for Multi-Line Saver (MLS) discounts?
No, mySIM plans are not eligible for the MLS programme.
Are mySIM plans eligible for Multi-Service Saver (MSS) discounts?
Lines on mySIM plans (except for mySIMe) do not count towards the total number of mobile lines for the qualification of MSS and determination of applicable MSS discounts, and they are not eligible for MSS discount.
Can I enjoy Corporate Individual Scheme (CORI) benefits on mySIM3 plans?
No, Corporate Individual Scheme benefits are not applicable on mySIM3 plans.
I am an existing customer with a handset contract/tariff rebate contract. Can I change to a mySIM3 plan?
No, mySIM3 plans are only available for customers without an existing handset contract/tariff rebate contract.
If I have signed a 12-month service commitment contract on mySIM3 plan, can I change to the regular mobile/mySIMe plans?
Early termination charges for the 12-month service commitment contract on mySIM3 plans will be waived, if you change to a mobile plan and take up a new 2-year handset contract.
I am an existing customer with a 12-month service commitment contract on mySIM+ 20. Can I change to a 12-month mySIM3 20 plan?
Yes, you may head down to any M1 Shop, Exclusive Distributor or CSC to change to 12-month mySIM3 20. Early termination charges for mySIM+ 20 contract will be waived, and a new 12-month contract for mySIM3 20 plan will start.
I am an existing customer with a 12-month service commitment contract on my SIM+ 45. Can I change to a mySIM3 40 plan?
Any change in plan during the service commitment period will be subject to applicable early termination charges as stated in the service commitment contract.
I am currently on the 12-month mySIM3 98 plan. Can I change to mySIM3 50 plan?
Any change in plan during the service commitment period will be subject to applicable early termination charges as stated in the service commitment contract.
Why will my contract get auto-renewed after 12 months?
We are auto-renewing your contract to ensure that you can continue to enjoy the additional data bundle.
What should I do if I do not want my contract to be auto-renewed upon contract expiry?
To opt out of auto-renewal, you can SMS NoRenew to 1627 from your mySIM mobile number anytime within the 12-month commitment period.
If you wish to opt back into the auto-renewal subsequently before your contract expires, you can also SMS Renew to 1627.
If I am an existing customer with a SurfShare line, what will happen to my SurfShare line when I convert the main line to an eligible mySIM3/mySIMe plan?
Your SurfShare line will be automatically converted to a mySIMs plan at a monthly subscription of $12/month. The additional 500MB data bundle will be removed, but any existing subscription discounts or device contract will still be applicable after the auto-conversion.
I am an existing customer on mySIM3 98/mySIMe 118 plan. Can I add mySIMs to share my unlimited data, talktime and messaging bundles?
No, mySIMs plan is not applicable as a supplementary line to mySIM3 98 or mySIMe 118 plan.
If I am an existing customer with a SurfShare line, can I change my plan to mySIM3 98/mySIMe 118 plan?
Before you can change your main line to a mySIM3 98 or mySIMe 118 plan, you will have to change your SurfShare line to a main mobile plan (such as Lite plan).
