Why is M1 retiring the older price plans?
In an effort to improve our products and service offerings, we will be retiring some of our older mobile plans by way of paving better value plans for our existing customers. We will be moving you on board our all-new SIM-only plan and there’ll be no actions required on your end.
How will this affect me?
Your current mobile service will be retired on the date indicated in the letter/SMS. To avoid any disruption, we’ll be moving you to our new plan with immediate effect from the closure date, making it a seamless transition to our bigger bundle and better value all-new SIM-only plan.
What benefits are there on the new $12 SIM-only plan?
On top of your bigger bundle and better value, enjoy these exclusive M1 perks:
Free Incoming Calls
Unlimited Free Calls to 3 M1 Numbers
Am I required to serve any contract term with the new plan?
No, our new SIM-only plan is contract-free. This means you are free to change to our Plan with Device that offers you handset subsidy to buy the phone you love at any time. At M1, we are giving you all that flexibility.
Am I only limited to this plan that I am moved to?
M1 is committed to bringing you the best value plan. Based on your current subscription and bundle, we have done a match and found that the plan is most suitable for you. Feel free to customize or add more to your new plan via the M1 App or the Self Service Portal. There will not be any penalty imposed.
Do I have to pay a price difference on the new $12 SIM-only plan?
Depending on the new SIM-only plan matched for your current service, there may be a slight difference in the subscription you are paying today.
Can I purchase a handset with this current plan?
Should you like to purchase a handset at a subsidized amount, you can change to our Plan with Device at any time. Simply visit our website or drop by any M1 Shop.
What are the benefits of changing to the recommended plan?
With the migration exercise, you will get to enjoy bigger data bundles, better perks and even savings as compared to your current plan. Our new plan also comes with Free Incoming Calls!