You need to submit your trade-in request within 2 weeks of your sign-up or recontract date.

You’re only eligible for the programme within 2 weeks after you sign up or recontract.

After you submit your trade-in request, a CompAsia Customer Service Officer will contact you to arrange the device collection. You can choose one of these options:

1. Pick-up: Schedule a pick-up at your home or office.
2. Drop-off: Bring your device to one of these locations during their operating hours:
   • CompAsia HQ: 100 Pasir Panjang, #02-02, Singapore 118518 (Mon–Fri, 10am–5pm)
   • Logistic Partner: 66 Tannery Lane #01-04H, Singapore 347805 (Mon–Fri, 10am–4pm)

Both locations are closed on weekends and public holidays.

If you change your mind, please contact CompAsia by email at support-sg@compasia.com or via WhatsApp chat at +65-91012978. The customer service team is available daily from 8am to 8pm.

You can reach out to CompAsia by email at support-sg@compasia.com or via WhatsApp chat at +65-91012978. The customer service team is available daily from 8am to 8pm.

For trade-in status updates or payment enquiries, you can contact CompAsia by email at support-sg@compasia.com or via WhatsApp chat at +65-91012978. The customer service team is available daily from 8am to 8pm.

You’ll receive your payment by bank transfer within 2 working days after CompAsia collects your device.

Here’s how you can trade in your device online:

1. Enter your device model and complete a quick self-diagnostic.
2. Get an instant trade-in quotation.
3. Submit your contact details for device collection.
4. CompAsia will reach out to you within 5 working days to arrange collection.
5. During collection, your device will be assessed to confirm the final trade-in value.
6. If you accept the offer, your device will be collected and you’ll receive an acknowledgement.
7. Payment for the trade-in will be made via bank transfer within 2 working days.

You only need to provide your eligible device in working condition. Any accessories like adaptors, cables, cases, or screen protectors are not required.

Before you trade in your device, please:

1. Back up your data.
2. Remove all OEM locks (like iTunes, iCloud, Samsung Account, or Google Account) and any passwords (screen, PIN, fingerprint, or Face ID).
3. Perform a factory reset and remove your SIM and memory cards.
4. Remove all accessories, cases, and screen protectors.

You can trade in only one device for each mobile line you sign up for or recontract.

No, your device needs to be in working condition to qualify for trade-in. Common issues that are not accepted include:

• Cannot power on
• Touch screen does not work
• Signs of corrosion
• Burnt or discoloured screen
• Missing parts

If you’re unsure about your device’s condition, you can still submit your trade-in request. Our grader will assess your device during collection and provide a final quotation.

Only devices in their original state with all original parts are accepted for trade-in. If your device has been modified, it won’t be eligible.

To remove locks or accounts, just follow the steps in these guides:

• Apple devices
• Samsung devices
• Oppo devices
• Vivo devices
• Xiaomi devices
• Huawei devices

Once your device has been factory reset, your data can’t be recovered. Please remember to back up your important files before you reset or trade in your device.

Routers and 3G mobile phones are not eligible for trade-in. You can check the list of eligible device models to see which devices you can trade in.