You are eligible to sign up if your home is either Home Reached or Home Passed and ready for service, as determined by NetLink Trust. 

To check if M1 Home Broadband is available at your address, please call the NetLink Trust Hotline at 6563 4273.

If your premise is certified as ready for service by NetLink Trust, M1 can assist in arranging the installation of a fibre termination point by NetLink Trust’s contractors when you sign up for any of our XGSPON high-speed plans.

No, all M1 Home Broadband plans come with unlimited data usage.

You can connect your current wireless router to the Optical Network Terminal (ONT). To maximise your home network performance, consider upgrading to a higher-performance router.

M1 offers a range of wireless routers that you can purchase at exclusive prices.

For the full list of routers offered by M1, please refer to Home Broadband offers here.

You may choose to sign up for the free service, but it is not required. 

If you opt for this service, simply connect your home phone to the Optical Network Terminal (ONT) using a standard RJ-11 phone cable. The ONT will be installed by us when you sign up for M1 Home Broadband.

All discounted prices are valid for 24 months. To continue enjoying these rates, we recommend re-contracting with us after 20 months of your 24-month contract.

There may be additional charges such as installation or activation fees, depending on your chosen plan and service requirements. For a full breakdown of all possible charges, please visit M1 Home Broadband.

If you are facing connectivity issues with your Home Broadband network, we are here to help.

Tech Live Chat (RECOMMENDED):

Get connected with our tech expert instantly through My M1+ app.

1. Open My M1+ app and sign in with your M1 ID.
2. Select your Fibre service from your list of services.
3. Tap the chat icon at the top right, or select “Chat with us” in the More tab to start a conversation with Mindy.
4. Type "Tech agent" in the chat to connect directly with a tech expert.

Phone Support:

Call our technical support hotline at 1627 for assistance.

House-call Appointment:

You may request a house-call appointment through the My M1+ app.

1. Open My M1+ app and sign in with your M1 ID.
2. Select your Fibre service from your list of services.
3. Go to the “More” tab at the bottom of your screen.
4. Tap on “View/Request appointments > Request appointment”.
5. Follow the steps to book your appointment.

Charges apply (inclusive of prevailing GST):

• Weekdays (9am – 6pm): $32.70
• Weekdays (after 6pm): $49.05
• Weekends / Public Holidays: $65.40

If you can't access the internet, here are the steps to follow:

1. Perform a Power Cycle. This is the first and most effective step. Switch off the power supply for both your Optical Network Terminal (ONT) and your router. Wait for about 5 minutes, and then switch them back on. This resets your connection and often solves many issues.

2. Check Your Devices and Connections. Ensure all cables are securely plugged in and there are no loose connections. If you're using Wi-Fi, check that your device is connected to the correct network and that the Wi-Fi signal is strong.

3. Contact Your Router's Technical Support. If the issue persists after a power cycle, the problem may be with your router or Wi-Fi mesh. It is best to contact the manufacturer's technical support directly for help.

For troubleshooting your router or Wi-Fi mesh, please refer to the following support channels:

To help you get the most out of your 2.5 Gbps broadband plan, M1 carefully curates routers that can support its top speeds and features. This way, you can count on consistently fast and dependable internet at home.

The ONT provided with the 2.5Gbps Home Broadband plan has one port that supports speeds up to 2.5Gbps.

No, the ONT model for the 2.5 Gbps plan is different from the one provided with the 1 Gbps plan. The 2.5 Gbps plan comes with a new ONT (Huawei HG8240N ONT) that supports higher speeds.

Yes, you’ll need a new ONT and router to enjoy speeds up to 2.5 Gbps.

After your re-contract process is completed, our team will contact you to arrange the ONT installation.

XGSPON (10 Gigabit Symmetric Passive Optical Network) is a next-generation fibre broadband technology that delivers symmetrical speeds of up to 10Gbps for both uploads and downloads.

Benefits of XGSPON include:

• Ultra-Fast Speeds: Delivers higher broadband speeds ideal for bandwidth-intensive applications.
• Increased Capacity: Supports more users and devices simultaneously
• Reduced Latency: Enhances response times for smoother online experiences.

Here are some ways XGSPON high-speed plans can enhance your digital experience at home:

• Seamlessly connect multiple users and devices for activities like remote learning, gaming, and streaming.

• Power smart home technology with ease.

• Connect IoT devices and appliances without lag.

• Support demanding gaming applications with minimal latency.

• Enable smooth, fast uploads and downloads of large files.

• Boost productivity for remote work, including cloud storage and server access.

XGSPON high-speed connection is installed like the regular GPON connection which involves running Fibre optic cables to your premises and setting up an ONT (Optical Network Terminal). Our M1 technician will be coming down to your place to ensure proper installation and optimal performance.

Getting XGSPON speed on your Wi-Fi depends on several factors:
 

1. Broadband Plan: Your home broadband plan must support speeds up to 10Gbps.

2. Router: Your wireless router should support Wi-Fi 6 or above.

3. Connection: The wireless router must connect to your ONT using a high-speed Ethernet port and at least a Cat6 network cable.

4. Device: Your device must support Wi-Fi 6 or above. However, most devices cannot reach 10Gbps due to hardware limitations.

    

    

Alternatively, a wired connection using a 10G Ethernet port with a Cat6 network cable is recommended.

Note:

1. Signal Strength: The distance between the device and the router, as well as physical obstacles (like walls) that can weaken the signal.
2. Interference: Other electronic devices (such as microwaves and Bluetooth devices) can interfere with the Wifi signal.
3. Network Congestion: The number of devices connected to the same network can slow down the connection, especially during peak usage times.
4. Environmental Factors: Physical barriers, such as floors, mirrors and walls, can affect Wifi performance.
5. Device Compatibility: Devices must support the same WiFi standards (e.g., 802.11ac or 802.11ax) to achieve optimal performance.

XGSPON boosts your internet capacity.

Actual speeds may vary depending on several factors:

• Wi-Fi standard supported by your router (Wi-Fi 5/6/6E/7)

• Device compatibility with Wi-Fi standards

• Environmental conditions (signal strength, interference, and router location)

For the best XGSPON high-speed internet experience, choose a Wi-Fi 6, 6E, or 7 router with a 10 Gigabit Ethernet port. Confirm that your router supports a WAN input of at least 1 Gigabit.

Wi-Fi Placement & Optimisation Tips

• Position your Wi-Fi router in a central, open area of your home for the best signal.

• If your home has a larger floor area (two bedrooms or more), consider using a Wi-Fi mesh system for improved coverage.

• Place your Wi-Fi router or mesh units away from sources of interference, such as microwaves.

• Keep your router’s firmware updated to ensure a stable connection at all times.

• For high-bandwidth devices like desktop computers or gaming consoles, use a wired Ethernet connection for optimal performance.

• Laptops, smartphones, smart TVs, and streaming devices that support Wi-Fi 6E and Wi-Fi 7.

• Gaming consoles that have Gigabit Ethernet ports for wired connections.

Yes, you can. However, if your router only supports Wi-Fi 4 or below, you won’t experience the full speed of XGSPON.

For the best performance, we recommend upgrading to a router that supports Wi-Fi 5 or higher.

Yes, in a positive way.

XGSPON high-speed Home Broadband offers lower latency and more stable connections, ensuring smoother gameplay and clearer video calls – even with multiple devices connected.

XGSPON high-speed Home Broadband is ideal for households with multiple users, smart devices, or remote work needs.

Enjoy faster speeds, greater reliability, and a network ready for future digital demands – making it a smart investment for your home.

To enjoy XGSPON speeds, your device needs a network adapter that supports 10Gbps. Here’s how you can check:

For Windows:

1. Go to Device Manager.

2. Expand Network adapters.

3. Right-click your Ethernet adapter and choose Properties.

4. Go to the Advanced tab.

5. Look for Speed & Duplex.

6. Open the dropdown—if you see 10 Gbps Full Duplex, your adapter supports 10Gbps. If the highest option is 1 Gbps, it only supports up to 1Gbps.

    

    

For macOS:

1. Go to System Settings.

2. Select Network from the sidebar.

3. Choose your Ethernet connection.

4. Click Details.

5. Select the Hardware tab.

6. Check the Speed field—if it shows 10Gbase-T, your adapter supports 10Gbps. If it shows 1000baseT, your current connection is 1Gbps (it may not indicate the maximum speed).

Our XGSPON high-speed plans are available islandwide. Use our coverage check tool to confirm availability before you subscribe.

All our Home Broadband plans offer unlimited data, so there’s no data cap.

Restart your ONT, WiFi router, and devices to check if your connection improves.

If the issue persists, our tech experts are here to guide you through basic troubleshooting steps to resolve the problem. If the issue remains unresolved, further advice or onsite support may be arranged.

Tech Live Chat (RECOMMENDED):

Get connected with our tech expert instantly through My M1+ app.

1. Open My M1+ app and sign in with your M1 ID.

2. Select your Fibre service from your list of services.

3. Tap the chat icon at the top right, or select “Chat with us” in the More tab to start a conversation with Mindy.

4. Type "Tech agent" in the chat to connect directly with a tech expert.

    

    

Phone Support:

Call our technical support hotline at 1627 for assistance.

Wi-Fi 7, also known as 802.11be, is the latest wireless standard that offers significantly faster speeds, improved capacity, and reduced latency for home networks.

It supports multiple devices simultaneously without compromising performance, making it ideal for smart homes and streaming.

For detailed information on the typical speeds for each plan, please refer to the Typical Speeds page on our website.

You can sign up at any M1 Shops or via our online shop here.

You can check your eligibility to upgrade to XGSPON high-speed plans through My M1+ app.

1. Open My M1+ app and sign in with your M1 ID.

2. Select your Fibre service from your list of services.

3. Go to the “Plans” tab and you will be able to view your re-contract options.

If you are currently using one of our XGSPON high-speed plans, you can upgrade to a faster plan by using My M1+ app.

You can also check your upgrade eligibility in the app.

Before choosing an ONR, check where your home’s Fibre Terminal Point (TP) is located. ONR works best if the TP is not inside a cabinet or enclosed space.

If you have a large home or need wider Wi-Fi coverage with mesh, ONR may not be the best fit.

Switching between these plans is not supported due to technical differences. The Integrated HomePac 10Gbps with ONR and the HomePac 10Gbps with ONT are different service types with separate hardware and configurations.

Prefer to use your own Wi-Fi router instead?

You can easily disable the wireless router function on your ONR device and use it like an ONT modem. This allows you to connect your own router directly for greater flexibility in managing your home network, and without the hassle of changing of plans and equipment.

No, you do not need your existing ONT if you have an ONR.

The ONR (Optical Network Router) replaces the traditional ONT (Optical Network Terminal) in fibre network and acts as both the modem and router for your broadband connection.

The Huawei HN8255X6s-8X provides Wi-Fi 6 connectivity via both 2.4GHz and 5GHz bands. It is equipped with 1 × 10GE port, 4 × GE ports, 2 × POTS ports, and 1 × USB port.

Yes, you can.

Important note:

It is not recommended to use both the ONR’s wireless feature and your external Wi-Fi router at the same time. This may cause interference and lead to an unstable connection.

To use your own Wi-Fi router or mesh, follow the steps below: 

• Disable the ONR’s wireless router function by pressing the “WLAN” button.

• Connect your Wi-Fi router or mesh to one of the ONR’s LAN ports – ideally the 10Gbps port (labelled as "10GLAN") for best performance. 

Here's a quick checklist to help you get back online.

1. Check the power

Make sure your modem and router are plugged in and turned on. Look for any lights that are off – this usually means there's no power.

2. Check the cables

Ensure the fiber cable is securely connected to your modem. Check all other cables, too, and make sure none are bent or damaged.

3. Look at the lights

Check the status lights on your modem and router. If you see a red light, it indicates an issue.

4. Restart Your Equipment

Unplug your modem and router. Wait 30 seconds, then plug the modem back in. Once its lights are stable, plug in your router.

5. Check Your Wi-Fi

Make sure your device is connected to the correct Wi-Fi network. Sometimes, devices might disconnect or switch to another network.

If the issue persists, the problem may be with your router or Wi-Fi mesh. It is best to contact the manufacturer's technical support directly for help.

You can try one or more of the following ways to troubleshoot:

• Reboot your devices, including your ONR / ONT, Wi-Fi router and mesh units.

• Switch to a different Wi-Fi channel on your device.

• Move your Wi-Fi router or mesh units away from sources of interference, such as microwaves.

• Update the firmware on your Wi-Fi router or mesh units, if an update is available.

Please refer to guide here.

If issues persist, we are here to help.

Tech Live Chat (RECOMMENDED):

Get connected with our tech expert instantly through My M1+ app.

1. Open My M1+ app and sign in with your M1 ID.

2. Select your Fibre service from your list of services.

3. Tap the chat icon at the top right, or select “Chat with us” in the More tab to start a conversation with Mindy.

4. Type "Tech agent" in the chat to connect directly with a tech expert.

Phone Support:

Call our technical support hotline at 1627 for assistance.

House-call Appointment:

You may request a house-call appointment through the My M1+ app.

1. Open My M1+ app and sign in with your M1 ID.

2. Select your Fibre service from your list of services.

3. Go to the “More” tab at the bottom of your screen.

4. Tap on “View/Request appointments > Request appointment”.

5. Follow the steps to book your appointment.

Charges apply (inclusive of prevailing GST):

• Weekdays (9am – 6pm): $32.70

• Weekdays (after 6pm): $49.05

• Weekends / Public Holidays: $65.40

Yes, log into the web interface and navigate to the wireless settings to change the SSID and password.

Please refer to guide here.

Always place your device in a cool, well-ventilated area. Make sure it is not stacked or covered by other items.

If overheating persists, we are here to help.

Tech Live Chat (RECOMMENDED):

Get connected with our tech expert instantly through My M1+ app.

1. Open My M1+ app and sign in with your M1 ID.

2. Select your Fibre service from your list of services.

3. Tap the chat icon at the top right, or select “Chat with us” in the More tab to start a conversation with Mindy.

4. Type "Tech agent" in the chat to connect directly with a tech expert.

Phone Support:

Call our technical support hotline at 1627 for assistance.