- How will the 3G shutdown affect my phone?
If your phone does not say "4G LTE" or "5G" in its status bar when Wi-Fi is off, there's a good chance it is a 3G phone and will no longer work after the shutoff. You will need to upgrade to a newer phone that supports 4G/LTE or 5G networks. For voice calls, you must enable VoLTE on your phone (refer to our guide on enabling VoLTE for more info).
- How will the 3G shutdown affect other devices?
The shutdown will also affect other devices that rely on 3G networks for cellular connectivity, such as tablets, smartwatches, e-readers, home alarm systems, medical alert devices, car navigation and entertainment systems, and solar panel modems. You will need to upgrade or replace these systems with newer ones that support 4G/LTE or 5G networks.
- Can I get a dial pad 4G/5G phone from M1?
We have no dial pad 4G/5G phones available at the moment, but we are striving to acquire and offer them for sale before the end of the 3G network service. This page will provide you with the newest updates on this, so please check back often.
- How can I check if my device is compatible with 4G or 5G networks?
From Jul-2023, we will send you emails and SMSes to remind you that you need to get a new 4G or 5G device if you are still using our 3G network. Alternatively, you may check your phone settings for option to enable VoLTE (refer to our guide on enabling VoLTE for more info) – if do not see this option on your phone, it means your phone is not compatible and you will need to upgrade to new 4G or 5G device.