regulatory information


The provision of info-communication services in Singapore is regulated under the Telecommunications Act (Chapter 323). The Infocomm Media Development Authority of Singapore (IMDA) is the regulatory authority and has powers to establish standards, codes of practice and regulations to be observed by operators of info-communication systems and services and to regulate the conduct of licensees.

Our info-communications services are operated under Facilities-Based Operator, Services-Based Operator, and Class licences issued by the IMDA. IMDA regulates the performance of key services offered by M1 by setting Quality of Service (QoS) standards. M1 also has regulatory obligations under the Telecom Competition Code, which contains provisions relating to the IMDA’s QoS standards, duties to end-customers, and sector-specific competition rules.

Media-related services, such as IPTV, are regulated by the IMDA under the Broadcasting Act. We also operate in accordance with the Internet Code of Practice, whereby M1 would deny access to IMDA’s list of websites that contain prohibited content. To safeguard the interest of our customers, M1 jointly developed “The Voluntary Code for Self-regulation of Mobile Content in Singapore” with the other mobile operators to protect minors from accessing inappropriate content via mobile phones.

Further information on the regulatory environment for the provision of telecommunications services and content can be found on the IMDA website.