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17 Dec 2018

M1 boosts network speed to 1Gbps with Nokia’s Licensed Assisted Access (LAA) solution

SINGAPORE, 17 December 2018 – M1 Limited (M1) and Nokia today announced that they have completed the Licensed Assisted Access (LAA) small cells trial and achieved close to 1Gbps network download speed.   With the high adoption of advanced smart devices in Singapore, customer demand for data continues to grow, driven by faster networks and high-bandwidth mobile applications for social media, as well as video and music streaming services. M1 continues to invest in expanding capacity and delivering superior network performance to support this growing demand for data services. During the trial, Nokia’s advanced LAA Air Scale small cell, which aggregates up to four carriers and combines up to four multiple transmission paths, achieved a download peak speed close to 1Gbps.  Leveraging on the advanced interworking capabilities of LAA and precise planning and design carried out by M1’s engineers and Nokia’s service experts, the solution provides 4.5G technology in the unlicensed 5GHz spectrum band, which complements well with M1’s existing licensed band and is able to co-exist with WiFi networks using the same 5GHz spectrum. M1’s Heterogeneous Network (HetNet), the largest in Singapore with more than 500 integrated small cells and WiFi access points deployed at traffic hotspots throughout Singapore including MRT/ LRT stations, bus interchanges, major commercials buildings and malls and other popular outdoor areas, will also be enhanced with Nokia’s LAA capabilities. With the advanced LAA solution, M1 is able to improve data bandwidth at high-traffic hotspots, minimise network congestion and continue to deliver high data speed to M1 customers at crowded places. The deployment will also enrich customers’ experience by ensuring a seamless coverage and uninterrupted mobile service across M1’s cellular and WiFi network. Mr Denis Seek, Chief Technical Officer, M1 said, “Through this latest trial with our long-term technology partner Nokia, we reiterate our commitment in applying latest technologies to provide our customers with the best possible cellular and WiFi experience on the move. M1 customers will continue to enjoy an even better user experience through M1’s advanced 4G+ mobile network.”  “We are thrilled to achieve another new technology milestone that differentiates M1 as an innovation leader in the region. With this live network trial, Nokia has proven once again that our technology is helping M1 build the networks of the future, transforming and enriching the overall end-user experience.” said Mr Mark Atkinson, Head of Small Cells, Nokia. Earlier this year, M1 and Nokia announced plans to conduct Nokia’s first 5G small cell trial in Southeast Asia to showcase demand-driven 5G use cases in selected vertical industries, which marked an important milestone in M1 and Nokia’s joint efforts in staying at the forefront of technology developments. Last year, M1 together with Nokia, also deployed Southeast Asia’s first nationwide commercial Narrowband-Internet of Things (NB-IoT) network, to catalyse smart solutions innovation, supporting Singapore’s transformation into a Smart Nation.

06 Dec 2018

M1 is Singapore’s first mobile operator to make digital eSIM available on iPhone XS, iPhone XS Max and iPhone XR

SINGAPORE, 6 December 2018 - M1 Limited (M1) will make digital eSIM available on iPhone XS, iPhone XS Max and iPhone XR. Users can now activate an additional cellular plan, making it easy to use two different phone numbers or separate voice and data plans on one device.   For further details, please visit www.m1.com.sg/iphone-dual-sim.

05 Dec 2018

M1 and Jurong Port to collaborate in creation of a Smart Next Generation Multipurpose Port

SINGAPORE, 5 December 2018 – M1 Limited (M1) today inked a Memorandum of Understanding (MOU) with Jurong Port to provide a terminal-wide wireless private network, to support the transformation of the port into an advanced digital Smart Port. The MOU was signed between M1’s Chief Corporate Sales and Solutions Officer, Mr Willis Sim and Jurong Port’s Chief Commercial Officer and Chairman of Technology Development Committee, Mr Desmond Lim.    Jurong Port plays a significant role in Singapore's economic growth and has been a cornerstone in the country's development as a global hub port. To promote greater connectivity and operational efficiency in Jurong Port, M1 will leverage on its Heterogeneous Network (HetNet) to enhance the network coverage in the terminal and along the port’s berths, using licensed 4G spectrum for the wireless private network. “The heterogenous network solution is aligned with Jurong Port’s strategic technology roadmap and this partnership will further equip Jurong Port with the technological platform for the Internet-of-Things (IoT)/ wearables endeavours and autonomous drones exploration.” said Mr Sam Wei Hoong, Vice President of Information Technology, Jurong Port. “M1 is delighted to collaborate with Jurong Port to harness our strengths and expertise in info-communications and network connectivity, to advance Singapore’s port business operations and productivity. As a leading communications services provider, we will continue to support Singapore’s Smart Nation initiatives, as well as to innovate and bring fresh solutions to cater to evolving needs in the digital economy.” said Mr Willis Sim, Chief Corporate Sales and Solutions Officer, M1. M1 will tap on its expertise to improve connectivity in the port by providing commercially proven wireless backhaul network connectivity to the warehouses and access-layer in individual warehouses. The port will also enjoy wireless access solution with enhanced 4G coverage and WiFi network along the berths and 4G connectivity to the port’s data centre via a private Access Point Name (APN), as well as round-the-clock monitoring and technical support provided by M1.   Using licensed 4G spectrum to support the wireless private network not only eliminates potential interference issues but also allows the port to tap on the private network’s security features for internal communications and transmissions, as well as to leverage on the cellular technologies for use case testing on smart applications, sensors, analytics and other IoT applications.   Mr Denis Seek, Chief Technical Officer, M1 elaborated, “In future, more IoT and smart solutions will be developed which demand greater reliability, much lower network latency and massive connectivity of sensors. Leveraging on our experience in deploying a private HetNet at Jurong Port on a dense cell grid architecture, we will be well positioned to harness exciting new 5G capabilities and pilot innovative digital smart port use cases when 5G technology becomes mature in the coming years.” “We are delighted with the partnership with M1. As Singapore’s Next Generation Multipurpose Port, an inter-connected port with high speed solutions is key to improved productivity and efficiency, bringing benefits to all our customers and port users, and enhancing our port’s overall competitiveness.” said Mr Desmond Lim, Chief Commercial Officer and Chairman of Technology Development Committee, Jurong Port.

23 Nov 2018

M1 hosted over 180 children in ‘Bring Your Kids to Work Day’

SINGAPORE, 23 November 2018 - M1 Limited (M1) celebrated its annual "Bring Your Kids to Work Day" today at its corporate headquarters in International Business Park. Themed “‘Beach Fete”, the event welcomed over 180 children to enjoy a day of exciting and fun-filled activities at the facility, as well as to check out their parents’ work places, meet their parent’s colleagues and learn more about what working at M1 looks like. As a company that advocates work-life balance and supports pro-family initiatives, M1 ensured that its "Bring Your Kids to Work Day" was filled with family-friendly activities for children across various ages, including sand excavating, speed boat racing, face painting and children crafts, topped with delectable carnival snacks and bites. “M1’s annual ‘Bring Your Kids To Work Day' has become a highly anticipated event each year. Apart from sharing a delightful and memorable day with parents and their colleagues, the children can now make a connection to their parents’ work environment, and better appreciate what their parents do at work," said Ivan Lim, Director of Corporate Communications & Investor Relations, M1. The hours flew by and at the end of the day, many of the children not only had a great positive shared experience with their parents and co-workers, but also souvenirs to bring home. "I was excited to bring my son, Matthias along with me to office today to have a fun day at work with my colleagues and their kids. He may not understand what I do at work yet, but he certainly enjoyed himself and will probably remember my work place for a while," said Priscilla Chan, Assistant General Manager, Business Development, M1. "I got to operate a sand excavator, ate candy floss, yummy burgers, coconut ice cream and I hope to play again at my Mum’s office soon," said Matthias Ong, 4.

21 Nov 2018

M1 launches new cloud-based subscription video surveillance service

SINGAPORE, 21 November 2018 – M1 Limited (M1) announced today that corporates can now subscribe to M1’s cloud-based video surveillance service on M1 Fibre Broadband.   In today’s digital economy, businesses are constantly trying to keep up with technology while balancing out implementation costs. To help businesses and small-and-medium-sized enterprises (SMEs) with the adoption of digital technologies, M1’s new cloud-based video surveillance service offers a refreshingly simple, flexible and cost-effective video surveillance solution for businesses. The subscription and cloud-based video surveillance service is a secure end-to-end fully integrated solution that enables business owners to focus on growing their businesses, while M1 provides the surveillance technology to help them self-monitor and safeguard their business assets, as well as track business activities. With a low initial set-up fee, hassle-free equipment maintenance, as well as round-the-clock in-house technical support and helpdesk services provided by M1, this surveillance service enables companies to have access to high-definition video footages conveniently at a low cost. All video data are stored and processed in a private cloud in M1’s data centre that comes with enterprise-grade security, and users can remotely view, record and manage their videos over the Internet anytime, anywhere. In addition, M1 has partnered Hikvision, one of the world's leading provider of video surveillance products and solutions, to provide a range of high-definition indoor, outdoor and zoom cameras that best suit the needs of each business. To provide added value to customers, M1 will be collaborating with partners to support video analytics with artificial intelligence capabilities. “We are always excited to create smart business solutions which offer great value and reliability to our customers. This new video surveillance service will provide business owners, such as in the retail and F&B space, to have a peace of mind even when they are away from work. Together with our partners’ set of intelligent technologies and our innovative suite of connectivity solutions, we look forward to deliver more seamless and cost-effective solutions for our end-users,” said Mr Willis Sim, Chief Corporate Sales and Solutions Officer, M1. For more information on M1 video surveillance service for enterprises, please visit: www.m1.com.sg/CCTV.

05 Nov 2018

M1 CEO Karen Kooi to retire

SINGAPORE, 5 November 2018 - M1 Limited (M1) announced today that Ms Karen Kooi Lee Wah 64, will retire as Chief Executive Officer (CEO) on 6 December 2018, after 23 years with the Group, to pave the way for leadership renewal.   She will be succeeded by telco veteran Manjot Singh Mann who will join as its new CEO on the same date. Pending developments related to Konnectivity’s pre-conditional offer for M1 shares, Karen Kooi will remain on the Board as a Director of M1 Limited. She will also remain as advisor to the Board till 28 February 2019 to ensure a smooth transition. “Karen, a long-standing and experienced stalwart of M1, has served M1 with distinction in the last 23 years. Under her leadership, M1 has grown and transformed from a pure mobile communications player to a full-service provider. During her tenure as CEO, M1’s fixed services revenue grew steadily, achieving double-digit growth in the last five years. And in more recent times, Karen has overseen M1’s acceleration into the ICT business and the strengthening of its product offerings to capture new opportunities in the digital economy. “On behalf of the Board of Directors, Management and staff of M1, I would like to express our gratitude and appreciation towards Karen for her dedication, service and invaluable contributions to the M1 Group in the last 23 years. We wish Karen well in her retirement,” said Mr Danny Teoh, Chairman of M1. “It has been my privilege and honour to witness and build on M1’s growth since its early beginnings, together with a capable and dedicated management team. I would not have accomplished as much without the team. After having spent 23 years with the Company, it is time for me to hand over the mantle. M1 is well-positioned for the next phase of growth and I am committed to working closely with the Board and Manjot to ensure a smooth transition,” said Ms Kooi.   Mr Manjot Singh Mann brings with him over 28 years of well-rounded operational leadership experience across diverse geographical markets and a unique blend of insights and perspectives in the rapidly evolving telecommunications industry. He was Global CEO (Communications and Convergence) of Lebara Mobile (UK), a hugely successful and one of the largest multinational, pan-European mobile virtual network operators in the world, which was acquired by a Swiss-based equity group in 2017. As a former CEO of Hutchison Telecommunications, Jakarta (“Hutchison 3”), he drove revenue and profitability growth and was responsible for a sizeable uplift in market share, against heavy and entrenched competition in Indonesia.  Mr Mann will join M1 on 6 December 2018 from Pareteum Asia Pte Ltd, where he was appointed CEO to expand NASDAQ-listed Pareteum Corporation’s footprint in Asia. Pareteum is a leading cloud software platform company, which targets and enables new and growing sectors from IoT (Internet of Things), Data Analytics to Smart Cities and application-developer markets. Mr Mann has been a member of Pareteum Corporation’s Strategic Advisory Board since March 2018. “The M1 Board is confident that Manjot is well-suited to lead M1 in this increasingly competitive landscape, with his global perspective for future growth and unique multi-dimensional view of the industry, having managed an operator in a highly competitive market and led an MVNO across Europe, and more recently, as a leader in an industry helping connect consumers and devices across geographies with the development of products and solutions that promote open mobility. Manjot has embedded innovation and digital strategies successfully into operations led by him. He is also noted for execution excellence, a caring leadership, satisfied customers and highly energized and motivated employees. The Board is delighted to welcome Manjot to the M1 group and we look forward to working with him,” said Mr Teoh.

01 Nov 2018

M1 and Keppel Electric partner to offer new power plans nationwide

SINGAPORE, 1 November 2018 – M1 Limited (M1) and Keppel Electric, a leading electricity retailer in the nationwide Open Electricity Market (OEM), today announced their enhanced collaboration to enable customers to sign up for electricity plans across all M1 shops nationwide.    Following the successful soft launch of the Jurong OEM in March this year, the nationwide OEM will be rolled out progressively in the next six months, starting from 1 November 2018 for residents residing within Postal Code 58-78. Customers will now be able to enjoy exclusive offers and bundled discounts when they sign up for electricity plans at any M1 Shop. “We are pleased to extend our partnership with Keppel Electric to offer customers exciting perks and cost savings in this exclusive joint offering which will now span across the island. Capitalising on M1’s extensive customer reach in Singapore and Keppel Electric’s strong brand proposition in the local electricity market, this joint collaboration in the liberalised energy market will provide greater value and convenience to both our customers,” said Mr P. Subramaniam, Chief Marketing Officer, M1. “The response from the Jurong soft launch has been well-received and we are delighted to deepen our partnership with M1 to launch a new series of exclusive and exciting bundled offers for the coming OEM launch. Residential consumers can now sign up conveniently at any M1 store,” said Ms Janice Bong, General Manager, Keppel Electric. Since April 2018, M1 and Keppel Electric collaborated for the soft launch of the Jurong OEM by enabling customers to purchase electricity plans offered by Keppel Electric at the M1 Shop located at IMM Jurong, which was sought-after by customers.  For new and re-contracting M1 customers Sign-up for Keppel Electric electricity plans through M1 and enjoy (A)  Complimentary Fibre Broadband 1 Gbps subscription for two months or; (B)  Complimentary S$5 for 5 GB or Upsized Data for twelve months or; (C)  Up to $450 off Samsung Galaxy Note9* For existing M1 customers Sign-up for Keppel Electric electricity plans through M1 and enjoy (A)     S$30 Bill Rebate or; (B)     Complimentary Upsized Data for six months * Terms and conditions apply To find out more details about our promotions, please visit www.m1.com.sg/keppel-electric.

26 Oct 2018

M1 launches partnership with TVB for new OTT content

SINGAPORE, 26 October 2018 – M1 Limited (M1) announced today that it has partnered Television Broadcasts Limited (TVB) to offer M1 customers access to TVB programmes on-the-go via the TVB Anywhere SG mobile app. M1 customers can now download and subscribe to the TVB Anywhere SG mobile app as a value-added service.     In this exciting breakthrough partnership, M1 customers now have the option to watch their favourite original TVB dramas and variety shows anytime, anywhere. Launched exclusively in Singapore, the TVB Anywhere SG mobile app serves as a better alternative to traditional pay TV, giving customers the flexibility to catch the latest TVB shows anytime, anywhere. For greater ease and enjoyment, most of the programmes will feature a dual track audio in Cantonese and Mandarin with English subtitles. “Customers today want more flexibility and freedom to enjoy a wide variety of content without any fuss. This new partnership with TVB gives M1 customers the convenience to seamlessly access and enjoy the best TVB entertainment across their mobile devices on M1’s superior 4G network, recognised for providing fastest speeds and connections1,” said Mr P. Subramaniam, Chief Marketing Officer, M1. “We will continue to strengthen our OTT proposition by offering a diverse suite of value-added services to our customers. This OTT content tie-up is the first of many more to come in the months ahead,” he added.  “We are delighted to collaborate with a like-minded service provider like M1 to offer this premium streaming service to our viewers in Singapore. To meet the demand of a growing global Chinese-speaking market, this official mobile app provides our overseas viewers legitimate access to a wide collection of original programmes which are produced and owned by TVB,” said Terence Yau, Assistant General Manager, TVB International. To subscribe to this value-added service and find out more details about our promotions, please visit www.m1.com.sg/tvb-anywhere. 1 Based on IMDA’s IMconnected report for the period January to June 2018 – M1 achieved fastest 4G peak throughput speed of 262.5 Mbps, fastest 4G median throughput speed of 43.2 Mbps and lowest latency of 47.7 milliseconds.      

24 Oct 2018

Results for nine months ended 30 September 2018

SINGAPORE, 24 October 2018 - M1 Limited (M1) today announced the unaudited group financial results for the nine months ended 30 September 2018.     For the third quarter of 2018, service revenue increased 1.9% year-on-year to S$190.2 million. This was mainly driven by fixed services revenues, which grew 25.9% year-on-year to S$37.8 million in the quarter. Net profit after tax decreased 5.5% year-on-year to S$34.5 million, partly due to higher acquisition and retention costs. For the nine months ended 2018, service revenue increased 3.4% year-on-year to S$568.0 million. Fixed services revenue increased 22.5% year-on-year to S$106.4 million and accounted for 18.7% of total service revenue. Net profit after tax decreased 1.4% year-on-year to S$105.5 million.  Fixed services continued to post strong growth across both corporate and residential segments. Fibre customer base grew 4,000 quarter-on-quarter to 204,000 in 3Q2018 and fixed revenue accounted for 19.9% of service revenue in the quarter, compared to 16.1% a year ago. In the latest quarter, M1 added 24,000 postpaid customers, to bring the postpaid customer base to 1.36 million as at 30 September 2018. Monthly postpaid churn remained stable year-on-year at 1.0%. Contribution from mobile data increased to 64.6% of service revenue, up from 57.3% a year ago. Average postpaid smartphone data usage grew to 5.5GB per month in 3Q2018, from 4.2GB per month a year ago More details are available at the following links: M1 direct weblink: https://www.m1.com.sg/aboutm1/investors/financialandoperatingresults SGX direct weblink: http://www.sgx.com/wps/portal/sgxweb/home/company_disclosure/company_announcements

22 Oct 2018

M1 achieves best 4G speeds and lowest latency in latest IMDA’s IMconnected report

SINGAPORE, 22 October 2018 – M1 Limited (M1) announced today it has achieved best 4G throughput speeds and lowest latency in the latest Info-communications Media Development Authority’s (IMDA) IMconnected half-yearly interactive report, published for the period January to June 2018.   In the latest published results, M1 achieved the fastest 4G peak throughput speed of 262.5 Mbps and fastest 4G median throughput speed of 43.2 Mbps in Singapore. In addition, M1 attained the lowest 4G latency of 47.7 milliseconds, which measures the responsiveness of the data network. This translates to less lag time and better network experience for applications such as online gaming or enterprise cloud-based tools. In the previous IMconnected reports, published for the period from January to December 2017, M1 also led in delivering the fastest 4G peak throughput speed and lowest latency for its 4G mobile network. “The results demonstrate M1’s strong commitment to consistently deliver the best mobile experience to our customers. As a leader in network innovation, we continuously invest to push the limits in network speeds, latency and coverage. In the coming months, we look forward to piloting more 5G trials and rolling out network technology enhancements to cater to our customers’ growing needs for data in the digital era,” said Mr Denis Seek, Chief Technical Officer, M1. The results were collated through information collected by IMDA’s IMconnected mobile application, which utilises voluntary crowdsourcing to understand the experience of mobile broadband users. It gathers usage experience anonymously from users’ mobile phones, including aspects such as broadband speed and latency on mobile cellular networks.

23 Aug 2018

M1 raises S$500,000 at the 15th annual M1 Charity Golf

SINGAPORE, 23 August 2018 – M1 Limited (M1), with the continual support of its business partners, has raised S$500,000 for its adopted charities at its 15th annual M1 Charity Golf fundraising event.   Held at the Sentosa Golf Club, funds raised at today’s tournament will go to M1’s adopted children and youth charities, including Beyond Social Services, Brahm Centre, the Children-At-Risk Empowerment Association (CARE), and the M1 Students Support Fund which provides supplementary support to school-going children from low income families. “At M1, we recognise that the long-term success of our business is closely linked with the well-being of the communities we operate in. We have been raising funds for programmes at our adopted charities to help children and youth to achieve their full potential and lead meaningful lives. M1 Charity Golf, started on this premise and now in its fifteen year, reinforces our corporate social responsibility efforts to create greater impact in our shared communities. We deeply appreciate the unstinting and generous support our business partners and staff have extended to M1 Charity Golf, and to our beneficiaries,” said Mr P. Subramaniam, Chief Marketing Officer, M1. “Over the years, working with at-risk youths has become increasingly complex with rising youth mental health issues and family dysfunction situations. We are deeply grateful for M1’s financial support that has helped to sustain this critical work of helping disadvantaged youths turn their lives around and build a better future for themselves and the community. Thank you for being our pillar of strength and Patron of Youths!” said Dr John Tan, Executive Director, CARE Singapore.

16 Aug 2018

M1’s Mindy becomes more intelligent after nine months

SINGAPORE, 16 August 2018 – M1 Limited (M1) announced that it will see Mindy, a Chatbot launched nine months ago, supporting its customers with subscription of selected value-added services (VAS) starting today.    Mindy was first launched to assist M1 customers with queries on M1’s products and services, round-the-clock. After nine months into launch, she has expanded her knowledge and is now able to support transactions to subscribe and un-subscribe services such as Data Passport, Roaming Subscription, Pay-Per-Use Roaming and Data Roaming Cap. With Mindy, M1 customers can perform these transactions very quickly, anytime and anywhere. This service extension is first-of-its-kind in Singapore. “Our continued efforts to better serve our digitally savvy customers have shown results. Mindy is now able to process transactions, besides assisting our customers with queries on our products and services. This will also see our customer service officers upskilled to perform higher value-added queries that require complex decision-making. Together with Mindy, we continue to strengthen our customer experience across all touch points to serve our customers even better,” said Mr Stamford Low, Director, Customer Service, M1. Mindy is available on both the m1.com.sg website and My M1 App (for iOS and Android users).

27 Jul 2018

Results for half year ended 30 June 2018

SINGAPORE, 27 July 2018 - M1 Limited (M1) today announced the unaudited group financial results for the six months ended 30 June 2018.   For the second quarter of 2018, service revenue grew 5.2% year-on-year to S$193.0 million. This was mainly driven by higher postpaid and fixed services revenues, which grew 5.7% and 27.4% year-on-year to S$132.6 million and S$36.7 million respectively. EBITDA increased 1.4% year-on-year to S$78.4 million and net profit after tax increased 1.5% year-on-year to S$36.2 million. Fixed services continued to post strong growth across both corporate and residential segments. Fibre customer base grew 6,000 quarter-on-quarter to 200,000 and fixed revenue accounted for 19.0% of second quarter service revenue, compared to 15.7% a year ago. During the quarter, M1 added 34,000 postpaid customers, to bring the postpaid customer base to 1.34 million as at 30 June 2018. Monthly postpaid churn remained stable year-on-year at 1.0%. Contribution from mobile data increased to 64.4% of service revenue, up from 55.3% a year ago. Average postpaid smartphone data usage grew to 5.2GB per month in the second quarter of 2018, from 3.9GB per month a year ago. “M1 is committed to stay at the forefront of technology advancements and has embarked on early multi-vendor 5G trials, including Singapore’s first end-to-end 5G live trial in June 2018. This could provide insightful learning crucial to the successful development of relevant 5G services. With our foundation of dense cell grid and advanced narrowband Internet-of-Things network, we are well positioned to harness exciting new capabilities and support highly reliable and responsive applications on our network,” said Ms Karen Kooi, Chief Executive Officer, M1. “The Smart Nation initiatives will accelerate the digitalisation and transformation of businesses. By leveraging on our scaled up ICT and digital capabilities, we will be able to capture new opportunities from Smart Nation initiatives and support businesses to leverage digital technologies,” Ms Kooi added. M1’s Board of Directors has declared an interim dividend of 5.2 cents per share. More details are available at the following links: M1 direct weblink: https://www.m1.com.sg/aboutm1/investors/financialandoperatingresults SGX direct weblink: http://www.sgx.com/wps/portal/sgxweb/home/company_disclosure/company_announcements

22 Jun 2018

M1 to trial Nokia’s first 5G small cell in Southeast Asia

SINGAPORE, 22 June 2018 – M1 Limited (M1) and Nokia today announced plans to conduct Nokia’s first 5G small cell trial in Southeast Asia. The two companies will also showcase demand-driven 5G use cases in selected vertical industries which require dedicated small cell capacity and very low latency IoT connectivity. Leveraging on M1’s engineering experience in deploying an extensive 4.5G Heterogeneous Network (HetNet) at traffic hotspots throughout Singapore, this 5G small cell trial marks another important milestone in M1 and Nokia’s joint efforts in staying at the forefront of the  latest technology developments. The findings from this live trial will provide valuable practical learnings for the commercial deployment of 5G small cells in a dense cell grid architecture and operating at very high 5G frequency bands. In 2017, M1 together with Nokia, deployed Southeast Asia’s first nationwide commercial Narrowband-Internet of Things (NB-IoT) network, to catalyse smart solutions innovation, supporting Singapore’s transformation into a Smart Nation. Today, M1 and its partners have available solutions such as smart energy management for buildings, environmental monitoring, asset tracking and fleet management which are well supported by the NB-IoT network. In the coming years, many more IoT and smart solutions will be developed, such as autonomous drone control, which demand greater reliability and much lower network latency. As 5G specifications support not only Enhanced Mobile Broadband (eMBB) but also deliver Ultra Reliable Low Latency Communication (URLLC) and support massive Machine Type Communication (mMTC), M1 and Nokia plan to evaluate and showcase new IoT use cases that require a highly responsive 5G small cell network as soon as the latest 3GPP standards are finalised over the next two years. “With M1’s NB-IoT network and largest HetNet deployment nationwide today, we are well positioned to harness exciting new 5G capabilities and support extremely reliable and highly responsive advanced network infrastructure on our dense cell grid architecture. The practical learning from early 5G field trial is critical for the success of developing high performance and demand-driven 5G services for our customers in future and enables us to play a key role in Singapore’s Smart Nation initiatives,” said Mr Denis Seek, Chief Technical Officer, M1. “We are thrilled to continue to partner with M1 to conduct a 5G trial, including Nokia’s Southeast Asia’s first 5G small cell trial in 4Q-2018. This is a great opportunity for us to leverage the learnings from the trial to develop the next generation 5G small cells architecture and shape the future products and technology, which will benefit the entire industry. We are committed to working with M1 to develop future technologies in keeping with their requirements and this initiative enables us to do the same,” said Mark Atkinson, Head of Small Cell, Nokia.  

21 Jun 2018

M1 and Huawei embark on first end-to-end 5G live tests in Singapore

SINGAPORE, 21 June 2018 – M1 Limited (M1) and Huawei today announced plans to jointly showcase innovative 5G use cases in Singapore, starting with the live demonstration of 360-view Virtual Reality (VR) content broadcast by end of June this year. The demonstration, using 5G equipment setup at M1’s MiWorld building in Jurong, is Singapore’s first end-to-end 5G live trial using Huawei’s 5G equipment operating at the 28GHz millimetre wave (mmWave) frequency band.   In the recent years, creative content and exciting new applications have been developed using immersive technologies and media such as Virtual Reality (VR), Augmented Reality (AR) and Mixed Reality (MR) for training, education, corporate communication, marketing campaigns, public events and virtual tourism. These content and applications are extremely bandwidth-intensive and delay-sensitive, making them costly and technically challenging to stream or broadcast to a large number of users over existing cellular networks. With the advent of 5G technology which supports enhanced Mobile Broadband (eMBB) capabilities with theoretical peak download throughput exceeding 20 Gbps based on the 3GPP Standards, one potential 5G use case is the live streaming and broadcasting of VR/AR/MR content. In the future smart classroom, for example, teachers could use the 5G network to share a 360-view AR/VR/MR video to a classroom of students. This will capture their curiosity and imagination, aid information assimilation and retention, as well as make learning more interactive and interesting. “This live demo is a small but significant step in our journey towards next generation 5G mobile networks. With the advancement in 5G and media technologies, immersive communication experience will continue to be enhanced and this will definitely have a profound impact on the way we work, learn, live and play in future Smart City,” said Mr Denis Seek, Chief Technical Officer, M1. “Singapore’s mobile networks are widely acknowledged as amongst the most advanced worldwide, and M1 is committed to staying at the forefront of 5G technology to ensure our consumers enjoy the best experience and latest smart applications. We look forward to working closely with Huawei to harness 5G for developing new innovative and demand-driven use cases and applications in Singapore.” “We are pleased to partner with M1 on the 5G journey. With customer-centric innovation in mind, Huawei will continue to push the technology envelope jointly with our customer to deliver best-in-class advanced wireless solutions,” said Mr Lei Hui, CEO of Huawei International. “Huawei will continue to invest heavily in the research and development of 5G key technologies and products, cooperate with global industry partners, and promote the implementation of 5G commercial deployments and a healthy industry ecosystem worldwide.” With M1 and Huawei’s long-term commitment for Singapore to be amongst the first countries in this region to deploy a 5G network, the two companies have planned a number of key initiatives over the next 18 months to validate the latest 5G specifications as soon as the Standards are finalised and commercial equipment is available for live deployment. Besides this end-to-end 5G live test, the companies plan to kick off the first 3.5GHz with Non-Standalone (NSA) standards compliance field trial in Southeast Asia by end 2018, as well as the first 28GHz and 3.5GHz with Standalone (SA) standards compliance field trial in South East Asia by mid-2019.      mmWave for 5G enhanced Mobile Broadband One of the requirements defined by ITU for the fifth generation of mobile communications (5G) is enhanced Mobile Broadband (eMBB) systems that should not only meet the significant requirements for capacity increase, but also address the needs for higher user data rates. Due to the huge amount of available spectrum in the higher spectrum bands, the utilisation of mmWave techniques is a promising way to achieve these rates. The first phase of frequency allocation for 5G (aligned by 3GPP) includes both sub-6GHz and mmWave bands. For mmWave bands 3GPP has approved 26GHz, 28GHz, 39GHz and 42GHz in Release 15 for 5G New Radio (NR).

17 May 2018

Enhanced M1 Remit with MyInfo, for a fully digital remittance experience

SINGAPORE, 17 May 2018 – M1 Limited (M1) today announced an enhanced digital mobile remittance service, M1 Remit which is now integrated with MyInfo to enable a seamless end-to-end account registration experience. Vietnam is a newly added remittance destination, raising the number of remittance destinations to ten, including Bangladesh, India, Indonesia, Malaysia, Myanmar, Pakistan, Philippines, Sri Lanka and Thailand. M1 Remit is the first mobile remittance service provider to use MyInfo, a trusted authentication solution that offers greater online security, privacy and improved user experience. MyInfo is a government digital service for SingPass users to manage the use of their personal data when transacting online with participating government agencies and commercial entities. It helps businesses enable seamless and convenient electronic-Know Your Customer (e-KYC)1  in their digital solutions with customers’ consent. Customers can look forward to a fully digital remittance experience, from sign-up right down to remitting and making payments. With MyInfo, users can easily perform instant account registration and verification using the M1 Remit mobile app anytime, anywhere, and thereafter transact their remittance. Users can complete their remittance transaction simply by making their payment through the same mobile app at their convenience. M1 Remit is now open to both M1 and non-M1 mobile customers in Singapore. Any registered customer can conveniently remit to their loved ones at any of the ten destinations. Recipients will be able to cash out as quickly as within an hour of the transaction from over 40,260 cash agents and 729 banks in the destination countries. “We are delighted to be the first mobile remittance service provider to offer an end-to-end digital money remittance experience with the introduction of the MyInfo within our mobile app,” said Mr Alex Tan, Chief Innovation Officer, M1. “The enhanced M1 Remit service will enable even more customers to enjoy greater convenience in digital transactions.” M1 Remit is available to iOS and Android users. For more information, please visit www.m1remit.com.sg. 1 Electronic-Know your customer ('e-KYC') is the process of a business identifying and verifying the identity of its clients electronically. e-KYC is an approved process by Money Authority of Singapore (MAS) as an alternative to face-to-face verification.  Annex A: M1 Remit destinations Country Remittance Method Participating Banks / Partners Pick-Up Points Bangladesh Account Credit All Bangladesh banks nationwide 56 banks Cash Pickup Banks: Brac Bank, Islami Bank, Bank Asia, Agrani Bank, Janata Bank, Dutch-Bangla Bank, Bangladesh Krishi Bank, Pubali Bank, Sonali Bank, NCC Bank, Uttara Bank, Rupali Bank, The City Bank NGO / MFI / Development Banks: BURO, JAGORANI, RRF, GUK. DESHA, CDIP, TMSS, Ansar VDP Unnayan Bank, Karmasangsthan Bank >8,200 pick-up points India Account Credit All India banks nationwide 172 banks Indonesia Account Credit All Indonesia banks nationwide 147 banks Cash Pickup PT POS Indonesia PT Bank Negara Indonesia Pegadaian Toko Reguler Outlets Alfa Mart >14,500 pick-up points Malaysia Account Credit All Malaysia banks nationwide 31 banks Myanmar Cash Pickup Kanbawza Bank Myanmar Citizen Bank AGD Myanmar >550 pick-up points Pakistan Account Credit All Pakistan banks nationwide 38 banks Cash Pickup National Bank of Pakistan Muslim Commercial Bank >2,260 pick-up points Philippines Account Credit All Philippines banks nationwide 187 banks Cash Pickup Metropolitan Bank M Lhuillier Pawnshop LBC Express Palawan Pawnshop Robinsons Department Store Philippines Savings Bank Globe GCash RD Pawnshop Cebuana Lhuillier >11,200 pick-up points Sri Lanka Account Credit All Sri Lanka banks nationwide 34 banks Cash Pickup Bank of Ceylon Hatton National Bank Sampath Bank >1,050 pick-up points Thailand Account Credit All Thai banks nationwide 27 banks Vietnam Account Credit All Vietnam banks nationwide 37 banks Cash Pickup All Vietnam banks >2,500 pick-up points

23 Mar 2018

M1 partners Keppel Electric to offer new power options

SINGAPORE, 23 March 2018 – M1 Limited (M1) today announced its collaboration with Keppel Electric, who is a participating electricity retailer in the Jurong Open Electricity Market (OEM) soft launch, on joint product bundling to provide greater value, flexibility, convenience and reliability to consumers. From this Saturday, 24 March 2018, customers staying in the area with postal codes starting with 60 to 64 will be able to sign up for electricity plans offered by Keppel Electric at the M1 Shop located at IMM Jurong to enjoy exclusive offers and discounts during the Jurong OEM soft launch. They can sign up for attractive electricity plans in-store and enjoy S$80 off Samsung Galaxy S9 and S9+, or a free 6 months of Upsized Data worth S$35.40. Offers are valid for new and re-contracting mobile customers. “We are delighted to partner Keppel Electric to offer our customers greater value and flexibility in the liberalised energy market,” said Mr P. Subramaniam, Chief Marketing Officer, M1. “We look forward to working closely with Keppel Electric to provide new service development and product bundling for its provision of its electricity offerings in this town and nationwide in time to come.” “Since last August, we have collaborated with M1 on utilities metering solutions using M1’s NB-IoT network to track customers’ energy usage more efficiently. Today, with the OEM Jurong soft launch, we are happy to partner with M1 again so that residential consumers can sign up conveniently at M1 stores and also enjoy exclusive bundled offers,” said Ms Janice Bong, General Manager, Keppel Electric.

26 Feb 2018

M1 partners SG Bike for smarter bike sharing geostation

SINGAPORE, 26 February 2018 - The geostation technology was first introduced by SG Bike in August 2017 to deter indiscriminate parking. Indiscriminate parking of shared bicycles by users has been an issue in recent months, with the authorities putting in more measures to ensure the population of bicycles are parked within designated parking places. This collaboration to use NB-IoT network will further enhance SG Bike’s geostation technology to monitor with real-time communication to track and retrieve bicycles that are not parked within the designated bicycle parking zones. The indiscriminate parking of shared bikes along corridors, at bus-stops or even in lifts will soon be a thing of the past with SG Bike’s geostation technology. Unlike current geo-fencing technologies used by most bike-sharing companies which utilises GPS coordinates, SG Bike’s geostation technology enables greater accuracy and control over indiscriminate parking of it shared bicycles through Radio-frequency identification (RFID). This is a significant milestone in encouraging responsible bike-sharing behaviour. Users can benefit from the provision of accurate data of bicycle location and availability, while operationally, SG Bike can better handle and respond to indiscriminately parked bicycles. Currently, SG Bike users who fail to return bicycles within the geostations are given a 15 minutes grace period to relocate the bicycle. With the geostation technology, users can also easily find bicycles at the designated parking places since the bicycles should only be picked up or returned at areas with a geostation. Potentially, the RFID technology deployed can be implemented onto other sharing devices, including umbrellas and scooters, to cultivate greater sharing society driven by real-time accurate data. “We are thrilled to work with SG Bike to enable Singapore to truly benefit from the bike-sharing scheme, in an effort to accelerate our journey into a ‘car-lite’ society,” said Mr Alex Tan, Chief Innovation Officer, M1. “As a leading IoT service provider, we look forward to support SG Bike with the implementation of an efficient IoT solution nationwide to enhance the aesthetics of the city, as well as the safety and wellbeing of our communities.” Chief Executive Officer of SG Bike, Mr Albert Teng said, “We are pleased to be in this partnership with M1, the first NB-IoT network operator in Singapore to explore using this licensed network to improve our services. We currently have over 1,300 geostations installed nationwide, and we are excited to see how this partnership can further improve our technology to help bike sharing become a success in Singapore.” ### Narrowband Internet of Things (NB-IoT) Only a small fraction of the billions of devices that can get connected are today – too inaccessible, too many, too expensive to be connected through traditional network technologies. To support their specialised needs, the GSMA aligned the industry behind the industrial grade low power wide area NB-IoT technology standard, which has been ratified by the 3GPP. Advantages of NB-IoT technology include low-bandwidth, robust indoor penetration and highly efficient power usage, complemented by the benefits of utilising licensed spectrum such as data integrity, user confidentiality and security. Global operator support for NB-IoT is strong, and with increased adoption and economies of scale, the cost of NB-IoT devices is expected to fall rapidly.   Radio-frequency identification (RFID) RFID is an asset location technology that utilises radio frequency transmitters to radiate radio frequencies where nearby RFID tags will return corresponding radio frequencies. RFID tags can be read with a high degree of accuracy at a limited distance. These properties are ideal to be deployed to determine if bicycles are properly parked at designated parking spaces. RFID is made to track assets that move through choking points. In the case of bicycle sharing, chokepoints are places such as major transport nodes during peak periods. Therefore, the above qualities make RFID technology the preferred technology over other asset tracking technologies in determining indiscriminately parked bicycles.  

23 Feb 2018

M1 and Microsoft introduce mobile billing for Microsoft Store and Xbox Store purchases

SINGAPORE, 23 February 2018 – Starting today, M1 Limited (M1) customers can enjoy the one-stop convenience of charging their Microsoft Store and Xbox Store transactions directly to their monthly postpaid mobile bill. This new service will enable access and payment to a broad spectrum of apps and games, supporting both productivity and play. M1 is the first carrier in Singapore to allow customers to securely and easily make apps and games purchases in Windows and Xbox Stores via their Windows 10 PC, tablet, phone or Xbox console using their M1 mobile number, delivering a service that can keep pace with today’s modern digital life. “We are delighted to offer our customers a secure and fuss-free way to make purchases from the wide selection of apps and games available in the Microsoft and Xbox Stores,“ said Mr P. Subramaniam, Chief Marketing Officer, M1. “This collaboration with Microsoft will bring M1 customers the benefit of consolidating their transactions into a single monthly mobile bill. It is part of our ongoing efforts to enhance the experience at customer touchpoints, providing them with the best and most seamless digital experience.” Jason Lim, Digital Stores Lead from Microsoft Asia, said: “Technology in today’s modern life means new demands for access to services for work and play on any device. With mobile, connected devices in the hands of Singaporeans both at home and at work, we’re excited to be working with M1 on this new direct mobile billing program to provide a great alternative to credit card payments or prepaid retail cards. An easy payment solution for digital purchases on the Windows and Xbox Stores, designed for the speed of life.” Taking advantage of M1 Mobile Billing service is simple. Customers can visit the Windows Store or Xbox Store, select the content they would like to purchase, choose “Mobile Phone” as the payment method and enter their M1 mobile number. Once the mobile billing is selected, all future purchases made through the associated Microsoft Windows or Xbox account will be charged to their monthly account.  Additional information and help resources can be found here.   

23 Jan 2018

Results for the year ended 31 December 2017

SINGAPORE, 23 January 2018 - M1 Limited (M1) today announced the unaudited group financial results for the year ended 31 December 2017.   For the fourth quarter of 2017, service revenue increased 7.0% year-on-year to S$215.1 million, driven by higher fixed services and postpaid revenues. Fixed services continued to post strong growth with revenue increasing 33.0% year-on-year to S$36.1 million. EBITDA increased 3.3% year-on-year to S$74.4 million and net profit after tax was S$31.0 million, 2.5% lower year-on-year. For the full-year of 2017, service revenue continued its quarterly growth trend to close the year at S$828.1 million, 2.8% higher year-on-year. Fixed services revenue increased 24.5% to S$129.7 million, and accounted for 15.7% of service revenue compared to 12.9% a year ago. EBITDA decreased 3.1% to S$302.4 million mainly due to higher handset loss. Net profit after tax declined 11.5% year-on-year to S$132.5 million as a result of increased depreciation and amortisation expenses and higher interest expense. During the quarter, M1 added 20,000 postpaid customers and 11,000 prepaid customers, to bring the total mobile customer base to 2.04 million. Mobile churn was stable quarter-on-quarter at 1.2%. Data traffic continued to trend higher, with average postpaid smartphone data usage increasing to 4.3GB per month in fourth quarter of 2017, from 3.6GB per month a year ago. M1’s fibre customer base also increased 7,000 during the quarter to 189,000. “As we transform to a Smart Communications Provider, we progressively scale up our ICT capabilities and portfolio of digital services to capture opportunities in IoT and Smart Nation. The digitalisation will improve operational efficiency and enhance our customer touch-points, providing a seamless experience for digital natives and tech-savvy segment,” said Ms Karen Kooi, Chief Executive Officer of M1.    The Board of Directors has recommended a final dividend of 6.2 cents per share, taking full year payout to a total of 11.4 cents per share. More details are available at the following links: M1 direct weblink: https://www.m1.com.sg/aboutm1/investors/financialandoperatingresults SGX direct weblink: http://www.sgx.com/wps/portal/sgxweb/home/company_disclosure/company_announcements