SERVICE AGREEMENT (TERMS & CONDITIONS) FOR M1 CO-LOCATION SERVICE

Updated 24 Aug 2026

Terms & Conditions

1. M1 Net Ltd Co-location Service ("Service") is available to customers who have the following:
   1. A valid Singapore Certificate of Incorporation (COI) or a valid Singapore Business Registration Certificate (BRC)
2. This Service does not include system integration services, any technical support or remote hands service.
3. Under normal circumstances, the Service will typically be activated within 5 working days (excluding Saturday, Sunday & Public Holiday). However, subject to, among others, hardware/resource availability and features required, it may take about 10 working days or longer for the Service to be activated.
4. The Service has to be subscribed under a valid Singapore Business Registration Number (BRN).
5. The customer ("customer" or "you") is subject to the contractual commitment period for the Service, as selected/stipulated in the customer's application/service agreement for the Service and in accordance with the applicable terms and conditions for the Service.
6. A cancellation fee equivalent to 100% of the activation charge plus 50% of the total subscription charges for the full contractual commitment period (subject to prevailing GST) shall be payable by the customer in the event of any cancellation of the Service prior to activation, notwithstanding the provision of any requisite notice.
7. Early termination charges equivalent to 100% of the activation charge plus 100% of applicable subscription charges for the Service (subject to prevailing GST) for the remainder of the unused duration of the contractual commitment period shall be payable by the customer if the Service is terminated before the completion of the contractual commitment period, notwithstanding the provision of any requisite notice.
8. The customer is required to provide no less than one (1) month's prior notice in writing to M1 in the event that the customer decides to cancel or terminate the Service (whether before or after the contractual commitment period ends), otherwise, an administrative charge (of an amount equivalent to one month's subscription charges for the Service) may be imposed, in addition to all applicable cancellation and early termination charges and all other applicable charges.
9. The customer acknowledges that the fees and charges for the Service takes into consideration, among others, the costs (including without limitation, electricity and other utility costs) to M1 and/or its affiliates in providing the Service. The customer agrees that, in addition and without prejudice to M1's other rights and remedies, the fees and charges for the Service (including the monthly recurring fees/charges) may be revised and adjusted by M1 from time to time (including during any contractual commitment period) to take into account any direct or indirect increase in any of the costs to M1 and/or its affiliates (including without limitation, electricity and other utility costs) for providing and/or for continuing to provide the Service. M1 will give you advance notice (which may be through written notice, email, letters, M1 website, bills or such other forms as M1 deems appropriate) of such revised and/or adjusted rate of fees and/or charges. The revised and/or adjusted rate of fees and/or charges as determined and notified by M1 from time to time shall be binding on the customer and shall apply and take effect on the effective date specified by M1. For the avoidance of doubt, any such revisions and/or adjustments in the rate of the fees and/or charges from time to time shall not affect any other terms and/or conditions applicable to the Service (including any contractual commitment period agreed by the customer), which shall continue to be in full force and effect and binding on the customer.
10. The customer will be allocated a fixed maximum power demand capacity per rack, expressed in kVA per rack, as specified in the customer's application/service agreement for the Service. If the measured maximum demand for any individual rack exceeds its allocated capacity at any time during the billing month, the excess demand shall be chargeable at M1's then-prevailing rates for excess demand, as determined and revised by M1 from time to time. The charge will be based on the highest recorded demand (peak kW) exceeding the allocated capacity during the billing period. Maximum demand shall be measured and enforced strictly on a per rack basis. Where the customer occupies multiple racks, the allocated power capacity shall not be aggregated, pooled, or shared across racks. Each rack shall be assessed independently against its assigned maximum demand limit.
11. The customer acknowledges that the fees and charges for the Service is based on an electricity tariff of S$0.3374/kWh (excluding GST) as published by SP Group from time to time. If the published electricity tariff by SP Group exceeds S$0.3374/kWh (excluding GST) at any time (including during any contractual commitment period), M1 shall be entitled to impose a utility/power surcharge at any time and without prior notice to the Customer. The surcharge shall be calculated at the rate of S$12/kVA per month for every $0.01/kWh increase in the published electricity tariff above S$0.3374/kWh. The surcharge shall be applied on a pro-rated basis for tariff increases that are less than S$0.01/kWh.
12. No downgrading of plans is allowed within the contractual commitment period. M1 may treat any downgrading of service plans as a termination of the Service, pursuant to which applicable early termination charges shall apply.
13. The customer represents, warrants, and undertakes to ensure, that: (a) all its equipment and other iterns are and will at all times be kept and maintained in good, proper and safe conditions, and (b) it and all its equipment and other items will not under any circumstances (i) cause any harm or damage to any of M1's, its affiliates and/or any other persons' properties, network, equipment and/or other assets/items, and/or (ii) expose M1 and/or any of its affiliates to any claim, demand, action and/or proceedings. Without prejudice to the generality of the foregoing, the customer shall, at its own costs and expense, comply at all times with all applicable legislations, rules and regulations (including without limitation those relating to safety and maintenance of the customer's equipment/items) and all reasonable instructions of M1 in connection with the customer's subscription to, access and/or use of the Service. The customer shall be solely responsible and liable for all its equipment, including any loss caused by the use, operation or malfunction of the equipment. Without prejudice to any other terms and conditions of the Agreement, the customer is responsible for loss or damage to the space arising from any acts, omissions, neglect and misconduct of the customer and its personnel in relation to its access and/or use of the Service. For the avoidance of doubt, the customer shall ensure that its equipment is suitable for its business purpose and is solely responsible for inter alia its choice of Service plan and selection of the equipment for use together with the Service, and/or the configuration of its equipment with the Service to meet its business purpose (including but not limited to achieving redundancy). Customer shall also be responsible for the back up of any data.
14. M1 may suspend or disconnect the Service in whole or in part at any time by giving as much notice as is reasonably practicable in the circumstances and without compensation to the customer if, in M1's reasonable opinion, it is necessary (a) to carry out any planned maintenance, repair or upgrade of any part of the Service; or (b) to carry out any unplanned maintenance, repair or upgrading of any equipment or facility forming party of the Service.
15. You accept that you subscribe for and access and use the Service at your own risk. The Service is provided on an "as is" and "as available" basis without warranties of any kind whatsoever, whether express or implied. Without prejudice or limitation to the foregoing, M1 has not made, and makes no representation or warranty as to the sequence, accuracy, speed (including data transfer upload or download speeds), completeness, security, compatibility, timeliness, reliability, quality, suitability, originality or non-infringement of the Service, and M1 has not represented or warranted, and does not represent or warrant that the Service will be provided uninterrupted or be available at all times or free from defects, errors or viruses or that any identified defect can or will be corrected. To the extent M1 provides you with assistance in connection with any of the above, such assistance shall in no event be deemed an acknowledgement and/or acceptance of any liability on M1's part. Any waivers offered to you by M1 at our discretion shall be out of goodwill.
16. M1 expressly disclaims and excludes, to the fullest extent allowed by applicable laws, any and all liability for acts, omissions and conduct in connection with or related to your subscription to, access and/or use of the Service, as well as the acts, omissions and conduct of any third parties (including without limitation those of other users of the Service) in connection with or related to your subscription to, access and/or use of the Service.
17. To the fullest extent allowed by applicable laws:
    1. M1 shall not be liable or responsible for any costs, damage or loss (whether direct or indirect) (including without limitation any loss or corruption of data, and any loss or damage to equipment or property) suffered or incurred by you or any other person which may arise (whether based on warranty, contract, tort including negligence, strict liability under statute, vicarious liability or otherwise howsoever under any cause of action) by reason of or in connection with the provision of the Service or the subscription to, access or use of the Service by the customer, or under the customer's account, howsoever caused. Without prejudice to the generality of the foregoing, you expressly acknowledge, understand and agree that, to the fullest extent allowed by applicable laws, M1 shall not be responsible or liable for any loss or corruption of data under any circumstance whatsoever and howsoever arising; and
    2. without prejudice to the foregoing, to the fullest extent permitted by applicable laws, in no event shall M1 and/or its affiliates be liable for any indirect, incidental, special, punitive, economic or consequential damages, losses, costs or expenses; or loss of revenue, profit, business opportunities, earnings, goodwill, data and/or value of customer equipment (whether direct or indirect) (collectively, "Losses") whether based on warranty, contract, tort including negligence, strict liability under statute, vicarious liability or otherwise howsoever under any cause of action, and whether or not M1 is advised of the possibility of such Losses suffered or incurred by you or any other person by reason of or in connection with the subscription to and/or access or use of the Service.

    In the event however that M1 and/or its affiliates is found to be liable under a court order or other legal ruling, the exclusions and limits of liability under the M1 Net General Terms and Conditions for Services shall apply (including the limit of an amount of up to the amount paid by customer for the Service for the period of 2 months preceding the date of the breach or occurrence of damage), to the fullest extent permitted by applicable laws.

18. Without prejudice and in addition to M1's other rights and remedies (including without limitation those as set out in applicable M1 general and specific terms and conditions), to the fullest extent allowed by applicable laws, you shall fully indemnify, and keep fully indemnified and hold harmless M1 and its affiliates at all times from and against any and all actions, proceedings, costs, claims, expenses (including legal costs on a full indemnity basis), demands, liabilities, penalties, fines, losses and damages howsoever arising awarded or claimed against, incurred by or paid by M1 and/or any of its affiliates at any time, directly or indirectly arising out of or in connection with (a) your subscription to, and/or any access and/or use of, the Service (whether by you, on your behalf or under your account); (b) any of your act, omission, negligence, breach and/or default (whether by you, on your behalf or under your account); and/or (c) any of your data, equipment and/or other items.
19. M1 Limited is the authorised billing and collecting agent for services subscribed under the M1 Group. You hereby authorise M1 Limited to invoice and collect any due charges from you on behalf of M1 Net Ltd.
20. Other charges as stipulated by M1 Net Ltd shall apply when applicable. Charges may include, without limitation:
    1. Transfer of Account (subject to M1's approval at its discretion): $30 (without relocation of Service)
21. All prices quoted are in Singapore dollars and subject to prevailing GST rate; and subject to applicable terms and conditions.
22. We may, at any time, require you to provide a deposit in respect of the Service. The deposit may, at M1's discretion, be used to offset any amount due from or payable by you, including but not limited to, any outstanding charges under any of your accounts. Subject to the foregoing and your compliance with all applicable terms and conditions, any balance from such deposit (if any) will be returned to you without interest after the Service has been properly terminated and after all outstanding charges and amounts due from you have been fully received by us. For the avoidance of doubt, any return of any part of the deposit shall be without prejudice to any of M1's rights and/or remedies.
23. Payment must be made only in Singapore Dollars (SGD).
24. M1 may, in its sole discretion, require the customer to relocate the equipment from the space and be installed in some other space (whether within the same data centre or other space of M1). The customer shall cooperate with M1 in connection with such relocation at the customer's cost and expense.
25. M1 shall be entitled to any lien, charge or other rights in respect of the customer's equipment (or any part thereof) provided for under applicable laws in respect of the customer's failure to pay any charges or amounts until such amounts have been made in full. M1 shall be entitled to withhold and/or retain the customer's equipment in the event there is any outstanding amount due from the customer, as security for the payment of any charges due and owing to M1. All applicable outstanding amount due from the customer (including without limitation bill payments) must be received by M1 in full before the customer is allowed to remove or retrieve the customer's equipment.
26. Subject to MI's rights under paragraph 23 above, the customer shall uninstall and remove (or cause to be uninstalled and removed) all equipment within fourteen (14) days after the expiry or termination of the Service ("Move-out Period") and reinstate the space and remove any alterations, fixtures or additions to lease the space in a condition satisfactory to M1. The customer shall be responsible for reinstatement costs if required by M1. The customer's failure to remove all equipment within the Move-Out Period shall constitute an abandonment of the equipment. M1 shall be entitled to pursue all available legal remedies at the customer's risk and expense, including, without prejudice to M1's other rights and remedies: (i) removing the equipment and storing it at the customer's expense at an on-site or off-site location; (ii) shipping it to the customer at the customer's expense; or (iii) upon thirty (30) days' prior notice to the customer, sell, transfer, exchange, or otherwise dispose of the customer's equipment as M1 may deem appropriate at the customer's expense. M1 may retain as its sole and absolute property the proceeds, whether in cash or in exchange property or otherwise, of any sale, transfer, exchange or other disposition of any such item. For the avoidance of doubt, such notice may be given to the customer at its address, facsimile number or email address set out in this application form (or to such other address, facsimile number or email address notified in writing by the customer to M1).
27. Removal/retrieval of customer's equipment is to be done during M1's office hours and at such date/time as M1 may stipulate. Customer is required to pre-arrange date/time of removal/retrieval with M1 in advance.
28. M1's registration guidelines, M1 Net's General Terms and Conditions for Services and all other applicable general and specific terms and conditions and M1's acceptable use policies from time to time published at www.m1.com.sg are deemed incorporated herein by reference and shall apply. In the event of any conflict or inconsistency, such conflict or inconsistency shall be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.