Terms and Conditions

Specific Terms and Conditions for Cyber Security Solutions Suite



    1. These Specific Terms and Conditions for Cyber Security Solutions Suite (“Terms”) set forth the terms and conditions which shall apply to the use of the Services by you. In addition to these Terms, any and all provisions of M1 Net Ltd's General Terms and Conditions are incorporated by reference and shall also apply to the Services, unless otherwise expressly stated in these Terms. M1 Limited’s General Terms and Conditions published at www.m1.com.sg shall also apply mutatis mutandis, where applicable (M1 Net Ltd’s General Terms and Conditions and M1 Limited’s General Terms and Conditions collectively being described as “M1 General Terms & Conditions”). In the event of any conflict or inconsistency, such conflict or inconsistency shall be resolved in the manner most favourable to M1, to the fullest extent permissible under applicable laws. In the event there is any inconsistency between different versions of the M1 General Terms and Conditions and/or any Terms, the most recent version on our website will prevail.
    2. In these Terms:
      1. "Agreement" means the agreement for the supply of Services made between you and M1 which comprises M1 General Terms and Conditions, these Terms, our acceptable use policies from time to time for the regulation of the use of the Services, any service application or order form, and any other terms and conditions as may be agreed between us (if any);
      2. "Charges" means any and all activation, installation, administrative, service call fees, subscription fees and/or any other applicable fees or charge payable by you in respect of the Services and/or the Equipment, as published by us from time to time;
      3. "Equipment" means any hardware, software or documentation provided by M1 or its partner vendors (“Partner”) as the case may be;
      4. "Services" means any or all of the following services which make up the Cyber Security Solutions Suite, as the case may be:
        • Vulnerability Scanning Assessment services provided by Red Sentry Pte Ltd
        • Virtualised Next-Generation Firewall services provided by Palo Alto Networks (Netherlands) B.V
        • DesktopProtect Endpoint Security services provided by Trend Micro Incorporated Removable Media Security services provided by Red Sentry Pte Ltd
        • Enterprise Mobility Management services provided by Blackberry Limited DDoS Mitigation services provided by E-COP (S) Pte Ltd
        • Security Operations Centre services provided by Proficio Pte Ltd
        • XRATOR solutions provided by XRATOR Private Limited
      5. "M1", "we", "us" or "our" means M1 Net Ltd;
      6. "You", "your" or "Subscriber" means a subscriber of the Service, having an account authorised by M1 for access to and use of the Service ("Account").
    1. The provision of the Services may be contingent on Partners’ acceptance procedures as Partners may have their own acceptance or prequalification criteria for ultimate customers or users of their Services. Accordingly, we may choose not to accept or proceed with your application for the Services at our discretion.
    2. Services are provided to you subject to your agreement to and compliance with the respective Partners’ end user terms, as may be applicable to you. To the extent permitted by law, M1 shall have no liability to you whatsoever in respect of any Services. You and the relevant Partner shall have direct recourse to each other for the matters governed by such end user agreements. You shall be liable for all losses and liabilities, including those incurred by M1, if you do not accept such terms.
    3. In the event that you are not satisfied with the Services or this Agreement, you may and your sole and exclusive remedy is to, discontinue your use of the Services and terminate the provision of the Services by calling your Account Manager or our Customer Service Business Hotline at 1622 or by faxing or writing to us, and giving us at least one (1) month’s notice of your such intention. However, if (a) you terminate the Services within any applicable minimum subscription and/or commitment period; or if (b) we terminate this Agreement or the Services during such period due to reasons including your breach of any applicable terms, you shall be liable for any applicable early termination charges.
    4. You will be charged, and you agree to pay, all relevant charges applicable to the Services (including but not limited to a recurring subscription fee for the Services) at the respective published rates, which may be subject to change from time to time by us upon notice to you. The charges will be billed monthly in advance, unless otherwise expressly agreed by us in writing.
    5. You may not temporarily disconnect or suspend the Services at any time.
    6. Notwithstanding the suspension of your M1 Fibre Business Broadband service for any reason whatsoever and howsoever arising, the billing of the Service shall continue.
    7. We shall have the right to, at any time, change or otherwise modify any aspect or feature of the Services. We shall have the right to, at any time, amend any rules, rates, fees, charges, and/or terms and conditions in respect of the Service, by publishing such amendments.
    8. You agree that (i) all Services are licensed on a non-exclusive and non-transferable basis and may not be re-sold or otherwise commercialized without M1’s prior written consent; (ii) you shall not decompile, disassemble or reverse engineer any Services; and (iii) in their end user terms, Partners may impose limitation of liability that excludes consequential, incidental, special and/or punitive damages.
    9. You may, pursuant to the use of any of the Services, purchase from M1 or through M1 further products and/or services supplied by M1 or third parties. Customer acknowledges and agrees that it is in the best position to assess its business needs (including but not limited to its safety, health and security needs), and is solely responsible for inter alia its selection and use of these products and/or services, including but not limited to its configuration of any relevant equipment, software or process for use together with these products and/or services. Customer agrees that no vendor can assure complete security and nothing in this Agreement or elsewhere shall be construed to imply a security guarantee or assurance. Customer accepts that M1 does not warrant that the Services or any part of it will detect and/or address any or all malicious code, threat or vulnerability (including security threat or vulnerability) or keep its network or computer systems completely secure, free from intrusions, security breaches, unauthorised access, vulnerabilities, viruses, malicious or unwanted electronic content. No oral or written information or advice given by M1 shall create any additional warranties or in any way increase the scope of M1’s liabilities.
    1. Access to and use of the Services may require the use of Equipment.
    2. You acknowledge and agree that we are not the manufacturer of the Equipment and that we shall not be responsible for any Equipment defects or any loss or damage arising out of such defects, even if the Equipment is supplied by us to you.
    3. You acknowledge and agree that you, and not us, are responsible for ensuring that the computer system including but not limited to computers, mobile devices and any and all peripherals thereto, as utilised by you to access and use the Services meets or is compatible with all minimum system requirements. We shall not be responsible for any degradation or disruption of Service or any loss or damage caused by your use of such computer systems or arising out of any failure to meet minimum system requirements or any change in your system configuration.

    1. You shall use the Services in accordance with this Agreement for lawful purposes only, and in accordance with all applicable laws and regulations.
    2. You shall be fully and solely responsible for all use under your Account, including but not limited to bearing any and all payment obligations and charges arising from your Account, whether by you or any other person under any login name and/or password. You shall ensure that all use of your Account and/or the Service, whether by you or any other person, fully complies with this Agreement, any and all terms and conditions of use that we may issue from time to time, and all applicable laws, rules and regulations. You shall be responsible for protecting the confidentiality of your passwords for your Account.
    3. You acknowledge and agree that we shall have the right (but not the obligation) to monitor any and all transmission(s) via the Services and/or your Account.
    4. You acknowledge and agree that, in the event that your use of the Service is suspected of any activities which may be improper, offensive, indecent, objectionable, unlawful or illegal, we may suspend and/or terminate the Service and/or inform the relevant authorities and/or act in conformity with the relevant authorities' directions or guidelines, without prior notice to you.

    1. Neither M1 nor any of its affiliates, subsidiaries, directors, officers or employees warrant that (a) the Service will be accessible, reliable or available, or be without disruption, interruption or errors; (b) the results, information, contents or materials derived from the use of the Service are accurate, reliable or suitable for its users. You hereby acknowledge and agree that the use of the Service is at your sole risk.
    2. The Service, and the Equipment and any work performed in respect of the Service (where applicable), are provided on an "as is" and "as available" basis without warranties of any kind whatsoever, whether express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose or non-infringement.
    3. Neither M1 nor any of its affiliates, subsidiaries, directors, officers or employees shall have any liability whatsoever in respect of any loss of data suffered arising from the use of the Service, the Account and/or the Equipment, howsoever caused.
    4. We shall not under any circumstances whatsoever be liable for any delay, failure, or default of the Service (including but not limited to any failure, interruption, disruption or downtime in our network services), or for any event or incident attributable to any of the matters aforesaid or under this Agreement. For the avoidance of doubt, we offer no service guarantees in respect of the Service. In the event however that we are found to be liable under a court order, the limits of liability under M1 Net Ltd General Terms and Conditions shall apply.
    5. We expressly disclaim to the fullest extent allowed under any law, any and all liability for acts, omissions and conduct in connection with or related to your use of the Service as well as the acts, omissions and conduct of any Partner or third parties in connection with or related to your use of the Service.

    1. In addition to the grounds for suspension and termination as set forth in the M1 Net General Terms and Conditions, we may also terminate this Agreement and/or suspend the Account if as result of factors beyond our control, including without limitation, acts of God, natural disaster, regulation or acts of government authorities (including removal of any applicable license and issuance of court order), fire, civil disturbance, strike or weather, failures by our suppliers, we are unable to provide the Service or the connection to our network.

    1. You hereby agree to fully indemnify, defend and hold harmless M1 and its affiliates, subsidiaries, directors, officers and employees from and against any and all claims, losses, damages and expenses (including legal expenses) arising out of the use of your Account whether by you or other persons.

    1. M1 may at any time amend, delete or revise any of these Terms or other terms and conditions applicable to you, and/or withdraw, suspend or change the Service or any part thereof. All such changes will be published on this website and you agree that such publication is sufficient notice to you of such changes. Please ensure that you check back periodically to determine any changes to these Terms.

    1. No delay or failure by M1 to take any action or to enforce or exercise any of its rights under these Terms will operate as a waiver of such rights by M1, nor will such failure or delay in any way prejudice or affect M1's rights at any time thereafter to act strictly in accordance with our rights under these Terms.
    2. If any of these Terms or other terms and conditions applicable to you is held to be unenforceable, invalid or illegal for any reason, that clause shall be severed from such terms and conditions, save and except that the remaining clauses shall remain in full force and effect.

    1. You agree that your access to and use of the Services, as well as these Terms and other terms and conditions applicable to you, shall be governed by and construed in accordance with the laws of Singapore. You also agree to submit to the exclusive jurisdiction of the Singapore courts.