Q1: When can I start to pre-order for the new Samsung Galaxy Z Fold5, Flip5 5G and Samsung Galaxy Tab S9 with M1? 
You may pre-order the new Samsung Galaxy Z Fold5, Flip5 and Samsung Galaxy Tab S9 at https://shop.m1.com.sg/bespoke/preorder/samsung from 26 July, 7pm to 10 Aug, 2pm or while stocks last.

Q2: What are the available models for the upcoming new Samsung Galaxy Z Fold 5, Flip 5 5G and Samsung Galaxy Tab S9? 
The available models are:

Q3: Which are the Bespoke plans available during pre-order?

The prevailing Bespoke Flexi and Bespoke Contract plan will be available; 
Bespoke Flexi is a contract-free, made-to-measure plan. It allows you to choose your upfront payment, payment period as well as data and talktime. 
Bespoke Contract is a 2-year contract mobile plan that comes with data, talktime and SMS. 

Q4: What is the pre-order premium I’m entitled to? 
You will receive Memory Upgrade and FOC 1yr Samsung Care+ screen care worth up to $177 with purchase of any Samsung Galaxy Z Flip5/Z Fold5. And Premium Gift away worth up to $683 for purchase of any Galaxy Tab S9/S9+/S9 Ultra. Note that premium will come in the form of redemption QR Sticker on the device box for Tablets

Q5: How do I redeem my pre-order exclusive premiums?
Simply scan the QR code on the Samsung sticker and follow the instructions to redeem your premium at https://mobileredemption.sgsamsungcampaign.com/home

Q6: I encountered issue with the pre-order premium redemption, who can I contact for support?
For assistance on redemption, please contact Samsung support at 1800-4252997.
Q7: Why is there no option for “Collection at M1 Shop” for my [Bespoke Flexi / Bespoke Contract] plan? 
Unfortunately, the collection at M1 Shop option is not available for Bespoke plans yet. 

Q8: I selected delivery as I could not locate “Collection at M1 Shop” at checkout. Am I able to amend it to do collection at M1 Shop? 
We regret to inform that the collection at M1 Shop option is not available for Bespoke plans yet. All successful order placed during pre-order are considered final, and you are not allowed to make any amendments thereafter.

Q9: When will I receive the new device that I pre-order? 
Your new device will be delivered from 4 August 2023 based on the delivery timeslot selected at checkout.

Q10: I want to trade in my old handset but do not see this option in the pre-order flow. Why is it so? 
Trade-in is not available online during pre-order for Bespoke Flexi / Bespoke Contract plans. However, you can submit your trade in request via our Trade-in partner’s online website - https://m1tradein.compasia.com/
You can submit your trade in request after you receive your new Samsung Galaxy Z Flip5/Z Fold5/ Tab S9 series device.

$100 off Samsung Galaxy Z Flip5/ Z Fold5 & Tab S9 Series 5G Promotion

• Under this Promotion, eligible New or re-contracting customers will enjoy $100 off any Samsung Galaxy Z Fold5/Flip5 5G or Tab S9 series devices that is pre-order with the M1 Bespoke Contract plans.
• The $100 off device Promotion is only valid for any sign up on Bespoke Contract plans.
• Promotion is valid from 26 July to 10 August 2023 and subjected to device stock availability.
• This promotion (including eligibility for this promotion) is not transferable. The voucher given under this promotion is only valid for use with the handset that is purchased with the eligible re-contracting line and must be redeemed and utilised at the point of re-contract (otherwise the loyalty voucher shall lapse).
• This promotion is limited to one (1) redemption per eligible re-contracting line.
• Product images are for illustration purposes only. Promotion cannot be exchanged for cash or other items and is not valid with any other discounts, vouchers, or promotions, unless otherwise stated. M1 reserves the right to amend or withdraw the Promotion at any time. Any unutilised amount for the offers/promotions will not be refunded and cannot be used to offset other items/promotions. Eligibility for the • Promotion shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in the Promotion at any time, at its sole discretion. Other terms and conditions apply.
• All goods and services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at www.m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to amend or vary any term or condition at any time. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

$300 off Samsung Galaxy Z Flip5/ Z Fold5 & Tab S9 Series 5G Promotion

• Under this Promotion, eligible New or re-contracting customers will enjoy $100 off any Samsung Galaxy Z Fold5/Flip5 5G or Tab S9 series devices & $200 Global Flexi discount off any Samsung Galaxy Z Fold5/Flip5 5G or Tab S9 series devices that is pre-order with the M1 Bespoke Flexi plans
• The $300 off device Promotion is only valid for any sign up on Bespoke Flexi plans.
• Promotion is valid from 26 July to 10 August 2023 and subjected to device stock availability.
• This promotion (including eligibility for this promotion) is not transferable. The voucher given under this promotion is only valid for use with the handset that is purchased with the eligible re-contracting line and must be redeemed and utilised at the point of re-contract (otherwise the loyalty voucher shall lapse).
• This promotion is limited to one (1) redemption per eligible re-contracting line.
• Product images are for illustration purposes only. Promotion cannot be exchanged for cash or other items and is not valid with any other discounts, vouchers, or promotions, unless otherwise stated. M1 reserves the right to amend or withdraw the Promotion at any time. Any unutilised amount for the offers/promotions will not be refunded and cannot be used to offset other items/promotions. Eligibility for the Promotion shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in the Promotion at any time, at its sole discretion. Other terms and conditions apply.
• All goods and services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at www.m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to amend or vary any term or condition at any time. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

$50 handset voucher for online recontract (Promo Code - 50OFFOnline_1)

• This $50 handset voucher for online recontract is only valid for selected customers. Selected customers who receive this Promotion offer must re-contract on Bespoke Contract $76.66 plan & above via online by the date stated in M1’s SMS /EDM / App notification for this promotion in order to enjoy this Promotion; thereafter this promotion shall lapse.    
• $50 is only valid for re-contracts via online on Bespoke Contract $76.66 Plan & above.
• The $50 handset Voucher is not valid for CORI or Corporate customers.
• Under this Promotion, eligible re-contracting customers will enjoy $50 off any handset that is purchased with the customer’s M1 Bespoke Contract $76.66 plan and above. All handset models are subject to availability of stocks. For eligible customers who re-contract through eShop, the discount from the given voucher will be deducted at the point of online payment.
• For any trade-in services, do head down to any of our M1 Shop and online trade-in website - https://m1tradein.compasia.com/
• This promotion (including eligibility for this promotion) is not transferable. The voucher given under this promotion is only valid for use with the handset that is purchased with the eligible re-contracting line and must be redeemed and utilised at the point of re-contract (otherwise the loyalty voucher shall lapse).
• This promotion is limited to one (1) redemption per eligible re-contracting line.
All Sunshine vouchers are only applicable for renewal with Bespoke Contract plans.
• Product images are for illustration purposes only. Promotion cannot be exchanged for cash or other items and is not valid with any other discounts, vouchers or promotions, unless otherwise stated. M1 reserves the right to amend or withdraw the Promotion at any time. Any unutilised amount for the offers/promotions will not be refunded and cannot be used to offset other items/promotions. Eligibility for the Promotion shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in the Promotion at any time, at its sole discretion. Other terms and conditions apply.
• All goods and services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at www.m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to amend or vary any term or condition at any time. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

$200 off Samsung  Galaxy ZFlip5/Fold5  on any Bespoke Contract plan(Promo Code - 200OFFZ5SERIES)

• This $200 off Samsung  Galaxy ZFlip5/Fold5  voucher Promotion is only valid for recontract on any Bespoke Contract plan with Samsung Galaxy ZFlip5 / Z Fold5 device.
• Promotion is valid for Samsung Galaxy ZFlip5 / Z Fold5 device recontract with any Bespoke Contract plan 
• Promotion is not transferable and is only valid on the line which the handset is purchased with between 26 July to 10 August 2023.
• The $200 handset Voucher is not valid for CORI or Corporate customers.
Promotion is limited to one redemption per recontract on eligible mobile line.
• For any trade-in services, do head down to any of our M1 Shop and online trade-in website - https://m1tradein.compasia.com/
• This promotion (including eligibility for this promotion) is not transferable. The voucher given under this promotion is only valid for use with the handset that is purchased with the eligible re-contracting line and must be redeemed and utilised at the point of re-contract (otherwise the loyalty voucher shall lapse).
• All handset vouchers are only applicable for renewal with Bespoke Contract plans.
• Product images are for illustration purposes only. Promotion cannot be exchanged for cash or other items and is not valid with any other discounts, vouchers or promotions, unless otherwise stated. M1 reserves the right to amend or withdraw the Promotion at any time. Any unutilised amount for the offers/promotions will not be refunded and cannot be used to offset other items/promotions. Eligibility for the Promotion shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in the Promotion at any time, at its sole discretion. Other terms and conditions apply.
• All goods and services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at www.m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to amend or vary any term or condition at any time. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

Up to $250 Overtrade for Samsung Galaxy Z Flip5/Fold5 series

• $200 trade-in value is valid with New sign up or re-contract on Bespoke Flexi and Bespoke Contract with Samsung Galaxy Z Fold5 5G 256GB/512GB and $250 trade-in value for  Samsung Galaxy Z Fold5 5G 256GB/512GB/1TB . Trade-in value is applicable to offset against the purchase of the handset.
• Promotion is valid for any purchase of  Samsung Galaxy Z Flip5 5G 256GB/512GB or Samsung Galaxy Z Fold5 5G 256GB/512GB/1TB from 26 July to 10 August 2023 (both days inclusive).
• Promotion is not transferable and is only valid on the new or re-contracting line which the handset is purchased with.
• Promotion is limited to one redemption per new line sign-up or re-contract.
• During Pre-order period, for any trade-in services, please submit the trade in request via online trade-in website - https://m1tradein.compasia.com/
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

$250 Overtrade for Samsung Galaxy Tab S9 series

• $250 trade-in value is valid with New sign up or re-contract on Bespoke Flexi and Bespoke Contract with Samsung Galaxy Tab S9, Tab S9+ or Tab S9 Ultra. Trade-in value is applicable to offset against the purchase of the handset.
• Promotion is valid for any purchase of Samsung Galaxy Tab S9, Tab S9+ or Tab S9 Ultra from 26 July to 10 August 2023 (both days inclusive).
• Promotion is not transferable and is only valid on the new or re-contracting line which the handset is purchased with.
• Promotion is limited to one redemption per new line sign-up or re-contract.
• During Pre-order period, for any trade-in services, please submit the trade in request via online trade-in website - https://m1tradein.compasia.com/
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

Free Three (3) Months Zolaz For Samsung Galaxy Z Flip5 / Z Fold5

• Under this Promotion, eligible New or re-contracting customers will enjoy a promotional FREE three (3) months of Zolaz Cloud Gaming with purchase of Samsung Galaxy Z Flip5 / Z Fold5 series handset. 
• Promotion is valid for customer who pre-order the Samsung Galaxy Z Flip5/Z Fold5 from  26 July 7pm to 10 August 2pm or while stock lasts.
• This promotion is limited to one (1) redemption per purchase.
• This promotion is only valid for New or re-contracts via online on any Bespoke Contract or Bespoke Flexi plan with purchase of Samsung Galaxy Z Flip5/Z Fold5 .
• This promotion is not valid for CORI or Corporate customers.
• Eligible customer will receive the Free three (3) months of Zolaz Cloud Gaming via a unique autologin link.
• Eligible customer will receive the unique autologin link between 14 August to 31 August 2023 via SMS and/or EDM
• All Zolaz Cloud Gaming account have to be activated before 31 August 2023 to qualify for the free three (3) months use.
• All games history will not be retained and archived after three (3) months use of service.
Zolaz Cloud Gaming account is subject to applicable terms and conditions. For full terms and conditions, please click here.
• Product images are for illustration purposes only. Promotion cannot be exchanged for cash or other items and is not valid with any other discounts, vouchers, or promotions, unless otherwise stated. M1 reserves the right to amend or withdraw the Promotion at any time. Any unutilized amount for the offers/promotions will not be refunded and cannot be used to offset other items/promotions. Eligibility for the Promotion shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in the Promotion at any time, at its sole discretion. Other terms and conditions apply.
• All goods and services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at www.m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favorable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to amend or vary any term or condition at any time. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.