Q1: When can I start to pre-order for the new Samsung Galaxy Z Fold5, Flip5 5G and Samsung Galaxy Tab S9 with M1?
You may pre-order the new Samsung Galaxy Z Fold5, Flip5 and Samsung Galaxy Tab S9 at https://shop.m1.com.sg/bespoke/preorder/samsung from 26 July, 7pm to 10 Aug, 2pm or while stocks last.
Q2: What are the available models for the upcoming new Samsung Galaxy Z Fold 5, Flip 5 5G and Samsung Galaxy Tab S9?
The available models are:
Samsung Galaxy Z Fold5 5G
Graphite / Cream / Lavendar / Mint
256GB / 512GB
Samsung Galaxy Z Flip5 5G
Phantom Black / Cream / Icy Blue
256GB / 512GB / 1TB
Samsung Galaxy Tab S9/S9+/S9 Ultra
Beige / Graphite
128GB – Tab S9
256GB – Tab S9+, Tab S9 Ultra
Q3: Which are the Bespoke plans available during pre-order?
The prevailing Bespoke Flexi and Bespoke Contract plan will be available;
Bespoke Flexi is a contract-free, made-to-measure plan. It allows you to choose your upfront payment, payment period as well as data and talktime.
Bespoke Contract is a 2-year contract mobile plan that comes with data, talktime and SMS.
Q4: What is the pre-order premium I’m entitled to?
You will receive Memory Upgrade and FOC 1yr Samsung Care+ screen care worth up to $177 with purchase of any Samsung Galaxy Z Flip5/Z Fold5. And Premium Gift away worth up to $683 for purchase of any Galaxy Tab S9/S9+/S9 Ultra. Note that premium will come in the form of redemption QR Sticker on the device box for Tablets
Q5: How do I redeem my pre-order exclusive premiums?
Simply scan the QR code on the Samsung sticker and follow the instructions to redeem your premium at https://mobileredemption.sgsamsungcampaign.com/home
Q6: I encountered issue with the pre-order premium redemption, who can I contact for support?
For assistance on redemption, please contact Samsung support at 1800-4252997.
Q7: Why is there no option for “Collection at M1 Shop” for my [Bespoke Flexi / Bespoke Contract] plan?
Unfortunately, the collection at M1 Shop option is not available for Bespoke plans yet.
Q8: I selected delivery as I could not locate “Collection at M1 Shop” at checkout. Am I able to amend it to do collection at M1 Shop?
We regret to inform that the collection at M1 Shop option is not available for Bespoke plans yet. All successful order placed during pre-order are considered final, and you are not allowed to make any amendments thereafter.
Q9: When will I receive the new device that I pre-order?
Your new device will be delivered from 4 August 2023 based on the delivery timeslot selected at checkout.
Q10: I want to trade in my old handset but do not see this option in the pre-order flow. Why is it so?
Trade-in is not available online during pre-order for Bespoke Flexi / Bespoke Contract plans. However, you can submit your trade in request via our Trade-in partner’s online website - https://m1tradein.compasia.com/
You can submit your trade in request after you receive your new Samsung Galaxy Z Flip5/Z Fold5/ Tab S9 series device.