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terms and conditions

 

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Requirements for Postpaid Mobile

 
  • Applicants must meet the following age requirements at the time of application:
  • Minimum age for M1’s Bespoke Contract, Bespoke SIM-only, Plan with Device and SIM-only Plan is 18 years old.
  • Minimum age for M1’s Bespoke Flexi is 21 years old.
  • Applicants for M1’s Contract with Device & Plan with Device who are under the age of 18 years old at the time of application may not subscribe to IDD and Roaming services unless there is a guarantor.
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  • We may require you to provide a deposit in respect of our services(s). Such deposit may be used by M1 to offset any outstanding charges under any of your accounts.
  • The deposit or any balance thereof will be returned to you without interest upon termination of our services(s) and complete settlement of all outstanding charges or claims incurred.
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  • We may require you to provide a prepayment in respect of our service(s). Such a prepayment will be used by M1 to offset any outstanding charges under any of your accounts.
  • The prepayment or any balance thereof will be returned to you without interest upon termination of our services(s) and complete settlement of all outstanding charges or claims incurred.
  • We may require you to provide an upfront payment in respect of our service(s). Such an upfront payment will be used to offset the cost of the device.
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    Individual Applicants Required Documents
    Singapore Citizen Original NRIC (Pink) / SAF, SPF or SCDF Identity Card (For Regulars and NSFs)
    Permanent Resident Original Singapore NRIC (Blue)
    Student Original Student Pass
    Corporate Individual Customers (CORI) Staff Pass / Letter of Employment
    • Letter of employment is accepted only at selected M1 Shops and roadshows.
    Foreigner / Non-Resident*

    Original Employment Pass / Diplomat Pass / Non-Diplomat Pass

    • All documents must be valid for at least 6 months.

    Original Work Permit Pass / Student Pass / PEP Pass (Personalised Employment Pass) / Social Visit Pass / Dependent Pass / S Pass

    • All documents must be valid for at least 6 months.
    • Pass holders in this section are (i) required to pay a minimum deposit of $200 for Plan with Device; and (ii) not eligible for Bespoke Flexi.
    • An extra prepayment up to $800 is applicable to mid-tier handset / iPhone Lite contract and above.
    Business Applicants Required Documents
    BRN Companies (With Certificate of Incorporation)
    • Authorised Officer (AO) (Singaporeans / PRs above 18 years old and P, Q & S Pass holders) must apply in person. Original NRIC or Identity Document of the AO must be presented.
    • Original authorization letter signed off by managerial level and above must be presented. Authorisation letters signed by AOs themselves are not accepted.
    • ACRA or BIZNET search result with original company stamp must be presented.
    Non-BRN Companies (Without Certificate of Incorporation)
    • A copy of partner’s NRIC or Identity Document must be obtained.

     

     

     

     
  • Post-office box addresses, virtual office addresses and overseas addresses may not be used for registration.
  • Singaporeans and Permanent Residents below 21 years of age must register with their NRIC address, which must also be their billing address..