terms and conditions

Number Reservation


1. Number reservation is open to existing M1 customers and new mobile line sign-ups except for existing customers on and new sign-ups for Bespoke Flexi, Bespoke Contract and Bespoke SIM-only. Number reservation is on a first-come-first serve basis and upon successful reservation of the number: 

a. Existing M1 customers may make payment for the reserved number (where applicable) and change their number online via Manage My Account.

b. For new mobile line sign-ups, customers must go down personally to any M1 Shop to make payment for the reserved number (where applicable).

2. Customers must make the number reservation with the same NRIC / FIN number which will be used for the existing mobile number / new mobile line sign-up.  

3. Once a successful number reservation has been made, no changes to the number reservation are allowed.  

4. Each customer is entitled to make reservations for up to a maximum of 2 numbers for 120 hours from the time of successful reservation. Reserved numbers which are not signed up after 120 hours will be released into the available number pool for selection by others.  

5. Prices are inclusive of 9% GST and are subject to change in accordance with the prevailing GST rate. Free numbers are available for new mobile line sign-up only.

6. M1 reserves the right to vary the terms and conditions of any promotion at any time without prior notice.

7. All services are subject to M1’s General Terms and Conditions available at m1.com.sg. In the event of any conflict or inconsistency between any terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.