M1 partners with Haidilao to ‘spice up’ new restaurant with 5G technology

Enhancing customer experience through 5G experience corner and immersive dining

SINGAPORE, 17 OCTOBER 2019 – M1 Limited (M1) today announced its collaboration with famous hot pot brand Haidilao to set up a trial 5G network for the restaurant chain’s upcoming new store.

The new Haidilao Hot Pot restaurant at Marina Square will be equipped with self-developed smart machines such as Intelligent Kitchen Management System (IKMS), a customised automatic soup base machine, and food delivery robots. In addition, a new 5G experience corner will be set up that will leverage M1’s 5G expertise and capabilities, as well as deploy Huawei’s technology for an enhanced dining experience.

To enhance customer experience, diners will be able to immerse themselves in instructional, educational and interactive Virtual and Augmented Reality (VR/AR) e-gaming at the 5G experience corner, while waiting in line for the next available seat.

“M1 has been developing and leveraging our 5G capabilities to support real-life applications across a range of industries for quite some time now. This will be our first 5G application in the F&B and retail domain and we are excited to partner with one of Singapore’s favourite hot pot brands, Haidilao, to bring this smart experience to life,” said Mr Willis Sim, Chief Corporate Sales and Solutions Officer, M1.

“Customer experience has always been a top priority for us at Haidilao, and we are very excited to explore this new experience with M1 for our new store. 5G is enabling better experiences across industries, and we are happy to bring the trial of this technology to our restaurant in Singapore,” said Frank Li, branch manager of Haidilao Marina Square.