Dotted image

Have a question? Afraid to ask?

Never fear! The FAQs here will have the answers to all your burning questions! That’s right. We’ve got your back.

Dotted image

Frequently Asked Questions

 
  1. How to setup Digital Voice service (DGV)?
    • Ensure that the telephone cable (RJ11) is connected to Tel 1 port on the ONT and not to wall telephone socket.
    • Ensure no phone splitter/DSL micro filter is used in this setup.


  2. How do you know if your Digital Voice service (DGV) is up?

    Huawei ONT LED panel

    You will see a stable green light when the DGV service is on idle mode and blinking green when handset is in use/off hook.

  3. When will your Fixed Number port be active?
    Once Fibre installation is completed and when the service is working, your port-in number will be active in 5 working days.

  4. There is no power on my Router.
    Please contact your respective router manufacturer. For Asus router, do contact their 24/7 technical support hotline for further assistance at 6636 9163.
    For Linksys router, do contact their 24/7 technical support hotline for further assistance at 800 120 4280.

  5. How do I upgrade the firmware of my Router?
    Please contact your respective router manufacturer. For Asus router, do contact their 24/7 technical support hotline for further assistance at 6636 9163.
    For Linksys router, do contact their 24/7 technical support hotline for further assistance at 800 120 4280.

  6. I am experiencing slow or intermittent Wi-Fi connection.
    • Please contact your respective router manufacturer technical support hotline for recommendations to optimise Wi-Fi settings to improve your Wi-Fi experience.
    • For Asus router, do contact their 24/7 technical support hotline for further assistance at 6636 9163.

    For Linksys router, do contact their 24/7 technical support hotline for further assistance at 800 120 4280.

  7. I am experiencing weak/no Wi-Fi coverage at some locations in my house.
    Please refer to this link below for home-networking solutions to improve Wi-Fi coverage in your home: https://www.m1.com.sg/personal/home-broadband#home-network

  8. Why do I see 2 Wi-Fi networks from my Router?
    You are using a dual band router that support 2.4 GHz and 5 GHz.

  9. What is the difference between 2.4 GHz vs. 5 GHz?

    2.4 GHz
    Advantages Disadvantages
    Able to support most of the network devices. 2.4 GHz frequency is more crowded than 5 GHz which causes devices on 2.4 GHz to suffer much more interference than the ones on 5 GHz.
    2.4 GHz frequency is able to cover a longer range than 5 Ghz frequency. Wireless speed on 2.4 GHz are further decreased when other devices (cordless phones, microwaves) on this same frequency adds noise to this frequency.

    5 GHz
    Advantages Disadvantages
    Lesser interference on 5 GHz frequency when compared to 2.4 GHz frequency. 5 GHz frequency has a shorter range when compared to 2.4 GHz frequency.
    Wireless clients (subject to equipment’s processor and hardware capability) will get better wireless speed when connected to 5GHz frequency and when it is within the line of sight to the router. Older network devices are not capable of using 5Ghz frequency.


  10. Tips to improve Wi-Fi connection
    • Place your wireless router at an elevated and centralised location with minimal obstructions.
    • Refrain from placing router inside a cabinet, TV console, storage spaces and small corners.
    • Avoid stacking the router with other electronic devices as heat dissipated from devices may cause the router to overheat, thus affecting its performance and lifespan.
    • Selecting the least congested Wi-Fi-channel from your router settings as is likely that your neighbours’ Wi-Fi shares the same Wi-Fi channel as you. This causes congestion and interference which reduces your Wi-Fi speed and experience. (You may consider using third-party software like InSSIDer (Windows) or Netspot (Mac) to identify the least congested channel).
    • Do upgrade your router to the latest firmware for optimal performance.
    • Consider rebooting the router once a month to free up your router’s RAM (random access memory) to fix minor performance issues.