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SMS and MMS services
FAQs

 

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Frequently Asked Question

 
  1. What is MMS?
    Multimedia Messaging Service (MMS) allows you to share pictures, animations, music and text as a multimedia message with family and friends.

  2. Who can use MMS?
    MMS is available to M1 Postpaid and M Card customers with MMS-enabled phones.

  3. How do I send MMS?
    Simply select the option to compose a multimedia message from your phone. Attach a picture, animation or music with your message and send.

 
  1. How much is it to send an SMS?
    Local SMS
    Local SMS is deductible from the free SMS bundle included in your mobile plan. SMS is charged at 5.35 cents each after the free bundle is fully consumed.

    Global SMS
    Each global SMS sent by M1 customer locally (from Singapore) to an overseas network operator customer is charged at 15 cents.

    The monthly free bundled SMS is not applicable for Global SMS. M1 ensures the delivery of your Global SMS sent but does not guarantee the recipient receiving it.

    Roaming SMS
    Please click here to view rates.

  2. How much is it to send an MMS?
    Local MMS

    For Bespoke Flexi, Bespoke Contract, Bespoke SIM-only, SIM-only Plan and Plan with Device, per MMS is at 35.31 cents.

    For all other plans, local MMS may be deductible from the free SMS/MMS bundle. The following local MMS charges will apply after the free bundle is fully consumed.
    32.1 cents per MMS (0-30kb)
    85.6 cents per MMS (>30kb)

    Global MMS
    Per Global MMS sent by M1 customer locally (from Singapore) to an overseas network operator customer:

    For Bespoke Flexi, Bespoke Contract, Bespoke SIM-only,
    33 cents per Global MMS

    For all other plans,
    30 cents per MMS (0-30kb)
    80 cents per MMS (>30kb)


  3. Will I incur any local data charges by sending MMS?
    No, you will not incur any local data charges for sending and receiving MMS in Singapore.

  4. Will I be charged if I use MMS while roaming?
    Yes. You may also incur foreign operators' Data Passport or Data Roaming charges where applicable. In addition, you may incur local MMS charges if you are sending to a Singapore number or Global MMS if you are sending to a non-Singapore number.


  5. Will I be charged if I reply to my friend who sent me an MMS?
    If you reply or send text messages via MMS, you will be charged MMS rates accordingly.

  6. Will I be charged for viewing my MMS at the MMS Retrieval Centre?
    No, you will not be charged. Viewing is free.

 
  1. How do I send a Global MMS?
    Key in '+', 'country code' and 'recipient's mobile number'.
    For example, to send an MMS to a friend in Hong Kong, key in +852 XXXX XXXX.
    Note: If you key in without the '+' sign, your Global MMS will not be sent successfully.