FoneCare

A better way to

CARE FOR YOUR PHONE

Value your device? We do, too. You’ll have peace of mind knowing that your phone is at hand whenever you need it.

Meet, FoneCare+

FoneCare+ is a one-stop service that ensures your device is secured and at hand whenever you need it. Plus, there’s no contract required and it’s only
$8.50
monthly subscription

Benefits you’ll definitely love

HANDSET UPGRADE

HANDSET UPGRADE

Now you can get yourself a swanky new handset every year.

DEVICE SWAP OR REPLACEMENT — ANYTIME, ANYWHERE.

DEVICE SWAP OR REPLACEMENT — ANYTIME, ANYWHERE.

The decision for a switch is always yours — a like-for-like device to your doorstep.

SPEEDY FREE DELIVERY

SPEEDY FREE DELIVERY

Enjoy free delivery right to your doorstep within 4 hours.

 
 
 
Get a new handset and enjoy an early re-contract fee waiver of up to $350 when you return the device between 12-17 months later.
Early Upgrade Fee Waiver Eligible Devices
$350 iPhone 8 / iPhone 8 Plus
iPhone X / iPhone XS / iPhone XS Max
iPhone XR
$150 Samsung Galaxy S9 / S9+ / Note9
LG G7+ ThinQ
HUAWEI Mate 20 / Pro / X/ P20 Pro
Sony Xperia XZ2
OPPO R17 Pro
 
Enjoy 2 Swaps or 1 Replacement every 12 months. Whenever you need to replace your device, an additional service fee is applicable.
Device
Retail Price
iPhones / iPads Other Devices
< $1,000 $1,000 - $1,500 $1,501 - $2,000 > $2,000 < $600 $600 - $1,500 > $1,500
Swap $160 $175 $260 $300 $75 $125 $240
Replacement
(first 6 months)
$380 $575 $730 $890 $275 $425 $625
Replacement
(after 6 months)
$290 $375 $530 $690 $175 $275 $480
 
Enjoy free delivery right to your doorstep within 4 hours.
Acceptance Time Delivery Time
Monday to Saturday, 8am to 2pm Within 4 hours of the Acceptance Time
Monday to Friday, between 2pm and midnight The next day before 12:00 noon
Monday to Saturday, midnight to 8am The same day before 12:00 noon
Saturday after 2pm to Sunday 10am Delivery by 6pm on Sunday*
Sunday after 10am Monday before 12:00 noon

*Chargeable at $85.60/trip (inclusive of GST)
Note: For deliveries that fall on a public holiday, the delivery will be made on the next day that is not a public holiday.

Make FONECARE+ YOURS

Step 1

Get FoneCare+ during sign up or re-contract

Step 2

Call 24-hour FoneCare+ Customer Service Hotline for any service requests.
From Singapore: 800 852 3098
From Overseas: +65 6822 2253

Step 3

Payment of Service Request Fee

Step 4

Free delivery to your doorstep

Step 5

Upgrade your handset and enjoy greater savings after 12 months