FoneCare

A better way to

CARE FOR YOUR PHONE

Never worry about damaging or losing your phone.

Meet, FoneCare+

A one-stop service that ensures your device is secured and at hand whenever you need it. Plus, no contract required!

Monthly Subscription
$9.90

Benefits

Device Swap Or Replacement

Device Swap Or Replacement

Enjoy 2 swaps or 1 replacement and 1 swap in every 12 rolling months.

Speedy Free Delivery

Speedy Free Delivery

Enjoy free delivery right to your doorstep within 4 hours.

Handset Upgrade

Handset Upgrade

Get a swanky new handset every year.
(Applicable for 2-year plans)

 
 
 
Enjoy 2 Swaps or 1 Replacement and 1 Swap every rolling 12 months. Whenever you need to swap or replace your device, an additional service fee is applicable.
Device
Retail Price
iPhones / iPads Other Devices
< $1,000 $1,000 - $1,500 $1,501 - $2,000 > $2,000 < $600 $600 - $1,500 > $1,500
Swap $160 $175 $260 $300 $75 $125 $240
Replacement
(first 6 months)
$380 $575 $730 $890 $275 $425 $625
Replacement
(after 6 months)
$290 $375 $530 $690 $175 $275 $480
 
Enjoy free delivery right to your doorstep within 4 hours.
Acceptance Time Delivery Time
Monday to Saturday, 8am to 2pm Within 4 hours of the Acceptance Time
Monday to Friday, between 2pm and midnight The next day before 12:00 noon
Monday to Saturday, midnight to 8am The same day before 12:00 noon
Saturday after 2pm to Sunday 10am Delivery by 6pm on Sunday*
Sunday after 10am Monday before 12:00 noon

*Chargeable at $85.60/trip (inclusive of GST)
Note: For deliveries that fall on a public holiday, the delivery will be made on the next day that is not a public holiday.

 
Get a new handset and enjoy an early re-contract fee waiver of up to $350 when you return the device between 12-17 months later.
Early Upgrade Fee Waiver Eligible Devices
$350 iPhone 8 / iPhone 8 Plus
iPhone X / iPhone XS / iPhone XS Max
iPhone XR
$150 Samsung Galaxy S9 / S9+ / Note9
LG G7+ ThinQ
HUAWEI Mate 20 / Pro / X/ P20 Pro
Sony Xperia XZ2
OPPO R17 Pro

Make FONECARE+ YOURS

Step 1

Subscribe to FoneCare+ when you:

  • sign up / re-contract on our 2-year mobile plans with a new device
  • sign up SIM-only Plan and purchase a new device

Step 2

Call 24-hour FoneCare+ Customer Service Hotline for any service requests.
From Singapore: 800 852 3098
From Overseas: +65 6822 2253

Step 3

Payment of Service Request Fee

Step 4

Free delivery to your doorstep

Step 5

Upgrade your handset and enjoy greater savings after 12 months (Applicable for 2-year plans)