FoneCare

a better way to
care for your phone

Never worry about damaging or losing your phone.

Contact Support

Meet, FoneCare+

A one-stop service that ensures your device is secured and at hand whenever you need it. Plus, no contract required!

Monthly Subscription
$9.90

Promotional waiver of first month subscription

Get a Tech Buddy free trial

 

Connect with our tech experts and enjoy unlimited access to a wide range of device support and tips to get more out of your smartphone. This includes setting up of phones, connecting to other devices and platforms, privacy configuration and more!

Tech Buddy free trial is for a limited time only.

 

 

Benefits

Device Swap Or Replacement

Device Swap Or Replacement

Enjoy 2 swaps or 1 replacement and 1 swap in every 12 rolling months.

Speedy Free Delivery

Speedy Free Delivery

Enjoy free delivery right to your doorstep within 4 hours.

Handset Upgrade

Handset Upgrade

Get a swanky new handset every year.
(Applicable for Bespoke Contract)

 

Note: FoneCare+ is not applicable for Samsung – Galaxy Fold, Galaxy Z Fold2 and HUAWEI – Mate Xs.

 
 
Enjoy 2 Swaps or 1 Replacement and 1 Swap every rolling 12 months. Whenever you need to swap or replace your device, an additional service fee is applicable.
Device
Retail Price
iPhones / iPads Other Devices
< $1,000 $1,000 - $1,500 $1,501 - $2,000 > $2,000 < $600 $600 - $1,500 > $1,500
Swap $160 $175 $260 $300 $75 $125 $240
Replacement
(first 6 months)
$380 $575 $730 $890 $275 $425 $625
Replacement
(after 6 months)
$290 $375 $530 $690 $175 $275 $480
 
Enjoy free delivery right to your doorstep within 4 hours.
Acceptance Time Delivery Time
Monday to Saturday, 8am to 2pm Within 4 hours of the Acceptance Time
Monday to Friday, between 2pm and midnight The next day before 12:00 noon
Monday to Saturday, midnight to 8am The same day before 12:00 noon
Saturday after 2pm to Sunday 10am Delivery by 6pm on Sunday*
Sunday after 10am Monday before 12:00 noon

*Chargeable at $85.60/trip (inclusive of GST)
Note: For deliveries that fall on a public holiday, the delivery will be made on the next day that is not a public holiday.

 
Enjoy up to $650 waiver on your early re-contract fee and new phone (if applicable), when you return your existing registered FoneCare+ device and early re-contract on your 12th – 20th month of your device contract:
iPhones and iPads Other Devices
Device Retail Price* $600 to $1200 $1201 to $1800 > $1800 $400 to $1000 > $1000
Early re-contract and device waiver amount (if applicable) $350 $500 $650 $50 $200


*Device Retail Price is the recommended SGD retail price of your device on the date the device was launched with M1.

Make FONECARE+ Yours

Step 1

Subscribe to FoneCare+ when you:

Sign up / renew to any Bespoke Contract or Bespoke Flexi with a new device

Step 2

Visit 24-hour FoneCare+ Online Portal for any service requests.

Step 3

Payment of Service Request Fee

Step 4

Free delivery to your doorstep

Step 5

Upgrade your handset and enjoy greater savings after 12 months (Applicable for Bespoke Contract)

 

As a FoneCare+ subscriber, you can access a screen repair service at $99.
For more information, visit m1screenrepair.asurion.com
Separate Terms and Conditions apply. Click here for FAQ on Screen Repair.