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How do you get FoneCare+ Pro?
(A) Comes Free Forever with Bespoke Flexi+ plans (800GB, 1TB and 10TB)
or
(B) Sign up with any Bespoke Flexi or Bespoke Contract plans at $12.12 per month
Features
Note: Battery Replacement and Device Repair are only applicable for customers who sign up for FoneCare+ Pro from 22 April 2026 onwards.
Problem with your device? No worries. Perform your service request with FoneCare+ Pro with these easy step-by-step instructions.
Step 2
Payment of Service Request Fee
Step 3
Free delivery to your doorstep
Step 4
Upgrade your handset and enjoy greater savings after 12 months (Applicable for Bespoke Contract)
Connect with our tech experts and enjoy unlimited access to a wide range of device support and tips to get more out of your smartphone.
This includes setting up of phones, connecting to other devices and platforms, privacy configuration and more!
Only applicable with FoneCare+ Pro
Enjoy 2 Swaps or 1 Replacement and 1 Swap every rolling 12 months. Whenever you need to swap or replace your device, an additional service fee is applicable.
| Device RRP | iPhones and iPads | Other Devices | ||||||
less than $1,000 | $1,000 to $1,500 | $1,501 to $2,000 | more than $2,000 | less than $600 | $600 to $1,500 | Non-foldable/non-flip more than $1,500 or Foldable/flip $1,501 to $2,000 | Foldable/flip more than $2,000 | |
Swap Fee | $150.00 | $175.00 | $260.00 | $300.00 | $80.00 | $170.00 | $280.00 | $500.00 |
Replacement Fee | $380.00 | $575.00 | $730.00 | $890.00 | $265.00 | $495.00 | $685.00 | $1,000.00 |
Enjoy 1 device refresh every 12 rolling months. Device Refresh comprises the following services:Â
- Conducting deep cleaning
- Performing a diagnostic check
- Operating a system refresh
- Screen replacement for:
- • Front screen (for non-foldable/flip devices) or
- • External and internal screens (for foldable/flip devices)
- Providing a cleaning solution kit
- Providing a free phone accessory (e.g. screen protector)
| Mobile Device type/ Device RRP* | Service Fee (inclusive of GST) |
|---|---|
Non-foldable/non-flip devices only | S$79 |
Foldable / flip devices only with RRP ≤ S$2,000 | S$79 |
Foldable/flip devices only with RRP > S$2,000 | S$299 |
*Device RRP is the recommended SGD retail price of your Device (including GST) on the date the Device was launched with M1.
For swap and replacement service requests, enjoy free delivery right to your doorstep within 2 hours.
| Acceptance Time | Delivery Time |
|---|---|
| Monday to Sunday 8.46am to 3.45pm | Within 2 hours of acceptance time |
| Monday to Sunday 3.46pm to 12am | The next day 9.00am to 11.00am |
| Monday to Sunday 12.01am to 8.45am | The same day 9.00am to 11.00am |
| Monday to Sunday after 2.00pm | Night delivery 6.00pm – 10.00pm* |
For device refresh requests, enjoy next day pickup or same-day walk-in.
| Acceptance Time | Pick-Up Time Slot | Delivery Time |
Before 9.00am, Monday – Thursday | 9.00am to 2.00pm  | Next day 2.00pm to 6.00pm (Monday – Friday) |
9.00am – 2.00pm, Monday to Thursday | 2.00pm to 6.00pm | 2 days later 2.00pm to 6.00pm (Monday – Friday) |
Before 8.00am, Friday | 8.00am to 12.00pm | Next day 2.00pm to 6.00pm, Saturday |
8.00am – 2.00pm, Friday | 2.00pm to 6.00pm | 2 days later 2.00pm to 6.00pm, Sunday |
All walk-in are by appointment only. Available from Monday to Saturday, 9am to 5pm.Â
*Chargeable at $45/trip (inclusive of GST)
 Note: For deliveries that fall on a public holiday, the delivery will be made on the next day that is not a public holiday.
Enjoy up to $650 waiver on your early re-contract fee and new phone (if applicable), when you return your existing registered FoneCare+ device and early re-contract on your 12th – 20th month of your device contract:
| Â | iPhones and iPads | Other Devices | |||
| Device Retail Price* | $600 to $1200 | $1201 to $1800 | > $1800 | $400 to $1000 | > $1000 |
| Early re-contract and device waiver amount (if applicable) | $350 | $500 | $650 | $50 | $200 |
*Device Retail Price is the recommended SGD retail price of your device on the date the device was launched with M1.
Scan and monitor your email to stay informed and updated on breaches through real-time dark web monitoring. Get a monthly email detailing your data breach monitoring efforts.
Evaluate your digital security with a self-assessment to gauge your level of online safety.Uncover and acquire knowledge about the optimal security practices that will maintain the health of your cybersecurity habits.
Only applicable with FoneCare+ Pro
Enjoy 1 battery replacement service that allows you to change your degraded battery to a new battery.​
Battery replacement fee (inclusive of GST):​
S$49 for the first two years of your FoneCare+ Pro program​
S$79 in the third year of your FoneCare+ Pro program​
To be eligible for Battery Replacement service, your mobile phone:​
Must not have a bloated or swollen battery nor have any other damages.​
Battery health check performed during pick-up must reflect the battery capacity as:​
Apple: less than 80%;​
Samsung: "bad" or "weak";​
Other Android: the above checks will be performed at the repair centre to assess its eligibility.​