These M1 General Terms and Conditions shall apply to each and all our Services in addition to any specific terms and conditions except to the extent, if any, expressly excluded in the specific terms and conditions.
In these M1 General Terms and Conditions, except to the extent that the context requires otherwise or has specifically defined, the following expressions shall have the meanings ascribed to them below:
"Charges" means any fees, price, rental, charges and expenses for or in respect of Services charged by M1 from time to time including but not limited to any fees, price, rental, charges or expenses (whether in advance or not) for equipment, software, access, connection, installation, maintenance, subscription, usage, government charges, third party charges, license fees and administrative charges;
"Network" means all networks maintained, operated by M1, owned by, leased to and/or licensed to M1, which is used by us for the provision of Services to you, which ownership or such rights in our network shall belong to M1 at all times;
"Services" means such services, products, facilities, equipment and software as provided to you in M1’s discretion and Services refer to each and every Service to be supplied under the Agreement, and include services provided by third parties which we are billing on behalf of, or otherwise collecting;
"Unauthorized Acts" mean modification, tampering, destruction, damage or unauthorized connection to the Network or M1’s systems (including without limitation our websites, self-service terminals and smartphone applications), including without limitation any connections that cause or may cause interruption in or congestion or disruption to the Network or M1’s systems or any third party’s network and/or systems; and/or the use of the Network or M1’s systems or any part thereof for any purpose other than for our provision of Services to you, in accordance with the Agreement.
CONTENT AND HYPERLINKS
12.1. You acknowledge that M1 shall have the right (but not the obligation) to monitor any and all transmissions via our Services and you agree that M1 may, at our discretion, delete or modify or deny access to any content in the event that such content is found to be indecent, defamatory, objectionable, offensive, in violation of any Applicable Laws or in infringement of any intellectual property rights.
12.2. You acknowledge that your access and/or use of our Services and content may also include hyperlinks to websites which are owned or operated by third parties. Such third party websites are not within M1’s ability to monitor or under M1’s control. You agree and accept that you access and/or use our Services and content at your sole risk and M1 cannot accept responsibility for the contents of or the consequences of accessing any such third party websites or any link contained in such websites. Such hyperlinks shall not be construed as an endorsement or verification of such third party websites or the contents found therein by M1. You further agree that your access to and/or use of such third party websites is subject to any terms and conditions of access and/or use of such third party websites as may be applicable.
12.3. You are responsible for the security of your account information, including without limitation your username, email address (“M1 ID”), passwords and/or personal identification number ("PIN") which have been issued by us to you or determined by you. You must take all appropriate measures (including but not limited to changing your passwords and/or PIN from time to time) to ensure the security and confidentiality of your username, passwords and/or PIN or other security information.
12.4. In the event of any compromise in the security of your email address (“M1 ID”), passwords and/or PIN, you must inform us immediately and change the compromised passwords and/or PIN. You shall be responsible for all consequences arising from any unauthorized or fraudulent use of Services or access to your accounts until such notification is made to us and access to the Services is disabled at your request.
12.5. We reserve the right to refuse, change or remove your username, passwords and/or PIN and we will notify you in the event of such refusal, change or removal. We shall not exercise our rights in this sub-clause unreasonably.
12.6. If at any time you request for us to reset your password, subject to Clause 12.5, you shall forthwith after ascertaining that your password has been reset, change such password to a new password.
12.7. Although we will, where necessary, employ reasonable user authentication measures to identify you in our dealings with you, you acknowledge that such measures may not be foolproof and accordingly, we will not be responsible for any disclosure of your account information to any person as a result of any illegal, improper, unlawful or fraudulent activity, or arising from any false pretences employed on M1.
SERVICE NUMBERS AND OTHER RIGHTS
12.8. Notwithstanding any payment which may have been made by you or the duration of your use, you acquire no ownership, rights to or interest in any mobile or fixed service number. We reserve the right to terminate, change, re-assign or replace any mobile or fixed service number at our discretion without being liable to you for any damages or losses suffered.
12.9. Notwithstanding any payment which may have been made by you or the duration of your use, you acquire no ownership, rights to or interest in any mailbox number, the user interface, internet protocol address, domain name, circuit reference or any codes assigned to you by us. We reserve the right to change or re-assign the same to you at our discretion without being liable to you for any damages or losses suffered.
A. Mobile Phone Service
1. YOUR ACCOUNT
You will be connected to our basic service within 4 hours of your application.
2. YOUR EQUIPMENT
Your mobile phone has to be type approved by the Info-communications Development Authority of Singapore (IDA).
3. OUR SERVICE
We offer the "Global System for Mobile Communications" ("GSM"),4G and 3G services.
Automatic Voice and SMS roaming service for mobile phone outside Singapore is available in countries as stated on our website. A deposit may be required for roaming services to certain countries. Separate and additional roaming charges shall apply when you roam outside Singapore.
5. USERS' OBLIGATIONS
You will be responsible for all charges and calls made from your mobile phone/SIM card as long as the Account is in your name, even if your mobile phone/SIM card is not in your possession.
6. FRAUDULENT USE OR LOST/ STOLEN EQUIPMENT
1. For loss of your mobile phone/SIM card, you must report to us at our Customer Service Hotline at 1627.
2. You must report any fraud, suspected fraud, dishonest use or theft of your mobile phone/SIM card to the police in Singapore or overseas (where applicable) and also to us at our Customer Service Hotline at 1627 within 24 hours. Where you report such fraud, suspected fraud, dishonest use or theft of your SIM card, you can request to suspend the Services related to the SIM card, and all Services (such as incoming and outgoing calls, SMS messages, and data) will be suspended accordingly in due course. Any such suspension (including via any “kill-switch” option or similar) is without prejudice to any Charges which you incur or may incur under the Agreement (if any), such as early termination fee and/or reconnection fee. During the suspension period, you are still liable for all charges such as monthly subscription and monthly payment for device (if any).
3 .You will be liable for all charges of the lost/stolen or fraudulent use of your mobile phone/SIM card until we receive your telephone call as stated above for disconnection of our service.
4. If you recover your lost/stolen mobile phone/ SIM card, we are able to reconnect our service upon you, among others, (i) contacting our Customer Service Hotline at 1627 and (ii) paying all outstanding charges and a reconnection fee.
B. International Telephone Services
You will be liable for all international calls made through the home/office phone/mobile line(s) that you have registered with us so long as the M1 International Telephone Service Account is in your name, even if you are not the registered owner of such home/office phone/mobile line(s).
2. USERS' OBLIGATIONS
1. You have to inform us if
a. the home/office phone/mobile line(s) that you have registered with us is terminated; or
b. you wish to change the home/office phone/mobile line(s) that you have registered with us.
2. Should you fail to inform us of such termination or change for whatever reasons, you shall continue to be liable for all international calls made from the home/office phone/mobile line(s) until we are informed of such termination or change.
All services are subject to the M1 Limited General Terms and Conditions. You are bound by and must observe and comply with all such terms. In the event of any conflict or inconsistency between any terms of any document comprising our agreement with you and the M1 Limited General Terms and Conditions, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1 to the fullest extent permissible under applicable laws