Samsung Galaxy S Series 5G FAQs

Frequently Asked Questions

Q1: When can I start to pre-order for the new Samsung Galaxy S24, S24+ and S24 Ultra with M1?  
You may pre-order the new Samsung Galaxy S24,S24+ and S24 Ultra at from 18 Jan, 9am to 30 Jan, 10am or while stocks last.

Q2: What are the available models for the upcoming new Samsung Galaxy S24 series? 
The available models are:​

Device NameColourMemory size
Samsung Galaxy S24​Colours: Onyx Black, Marble Gray, Cobalt Violet, Amber Yellow256GB, 512GB​
Samsung Galaxy S24+Colours: Onyx Black, Marble Gray, Cobalt Violet, Amber Yellow256GB, 512GB
Samsung Galaxy S24 UltraColours:Titanium Black, Titanium Gray, Titanium Violet, Titanium Yellow256GB, 512GB, 1TB

Q3 : Which are the Bespoke plans available during pre-order?
The prevailing Bespoke Flexi, Bespoke Flexi (Business) Bespoke Contract, Bespoke Contract (Business) plan will be available; 

Bespoke Flexi or Bespoke Flexi (Business) is a contract-free, made-to-measure plan. It allows you to choose your upfront payment, payment period as well as data and talktime. 

Bespoke Contract is a 2-year contract mobile plan that comes with data, talktime and SMS. 

Q4 : What is the pre-order premium I’m entitled to? 
You will receive Memory Upgrade and and 50% off 2-year Samsung Care+ (worth $105) with purchase of any Samsung Galaxy S24/S24+ or S24 Ultra.

Stand a chance to win a trip to Seoul for 2 on Business Class (worth $6,000) when you Register your interest between 3 Jan to 17 Jan. For More info, refer to


Q5: I encountered issue with the pre-order premium redemption, who can I contact for support?
For assistance on redemption, please contact Samsung support at 1800-4252997.

Q6: I am on Bespoke Flexi Plan, can I pre-order for the Samsung Galaxy S24 Series?
Yes! You may pre-order, however, do note that you will need to pay for the full upfront price if the payment for your current device has not been completed..

Q7: I have not fulfilled the term for my device that comes with Bespoke Flexi plan. Can I re-contract to Bespoke Contract after I have settled the balance for my current device?
No, you may only re-contract to Bespoke Contract after you have fulfilled the original term (e.g., 12/18/24/36 months) of your Bespoke Flexi plan.

Q8: When will I receive the new device that I pre-order? 
Your new device will be delivered from 24 January 2024 based on the delivery timeslot selected at checkout.

Q9: I have completed my pre-order but did not receive a confirmation email.
Your order may take up to 30 minutes to process before you receive the confirmation email or have it reflected in the order history on our M1 Website. You may wish to check your junk/spam mailbox.

Q10: What are the payment modes accepted for pre-order?
AMEX, Visa and Mastercards are accepted.

Q11: I want to trade in my old handset but do not see this option in the pre-order flow. Why is it so? 
Trade-in is not available online during pre-order for Bespoke Flexi / Bespoke Contract plans. However, you can submit your trade in request via our Trade-in partner’s online website -

You can submit your trade in request after you receive your new Samsung Galaxy S24 Series devices.