• Contact information ‐ Name, address, telephone number, email address, other identification details such as NRIC/FIN
• Billing information ‐ Payment details, credit history, credit card details, bank account info
• Equipment information ‐ Make and model of device used, IMEI number, IP address, equipment performance on our network
• Usage information ‐ The phone numbers you call or send text messages to and vice versa, the date, time and duration of your calls or data sessions through our network and the approximate location of your mobile device
• Your interaction with M1 ‐ Recording of a call you make to our contact centres, an email or correspondence you send to us or other records of any contact you have with us
• Information from other organisations ‐ Such as fraud prevention agencies, credit reference agencies or any other parties we believe you have authorised to provide your personal details on your behalf
   

• When you complete an application for our services
• When you contact M1 through any of our contact channels i.e. phone channels, service centres, shops or web
• When you take part in our lucky draws, events and product launches
   

Please refer to the M1 Data Protection Policy for more information.
 

• signed up / re-contracted for our services via the appropriate application forms
• took part in our lucky draws, events or product launches
   

• Provision of Services
  ‐ Process your orders and applications for services, including delivery of service
  ‐ Facilitate interconnection and inter-operability with other telecommunication providers
  ‐ Generate bills and process payment
  ‐ Verify your identity and respond to your requests or enquiries
  
• Market Research and Improve Service Delivery
  ‐ Conduct market research and customer surveys to improve our business and operations to serve you better
  ‐ Inform you of any service updates or upgrades and that of our partners
  ‐ Offer reward or promotional benefits, loyalty program, contests or lucky draws
  
• Regulatory Compliance and Risk Management
  ‐ Comply with legal and regulatory requirements imposed by law enforcement, judicial and other Public Agencies
  ‐ Detect and prevent bad debts, fraud or other potential crimes and to recover debts
   

We will not disclose your personal data to any parties for the advertising, promotion or marketing of their products and services or for any other marketing purpose without seeking your consent.
 

• Our officers and employees, contractors, advisors
• Business partners and vendors we work with to deliver the products and services you have subscribed to
• Financial institutions to facilitate payments
• Debt collection agencies, credit bureaus and other credit information companies
• Industry regulators and other Public Agencies as required by law
• Research companies
   

If your personal data is transferred outside Singapore, we will ensure that your personal data will receive a standard of protection that is comparable to that provided under the PDPA