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Data Protection Policy



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Frequently Asked Question

  1. How does M1 collect my personal data?
    Your personal data may be collected from you in the following ways:
    • When you complete an application for our services
    • When you contact M1 through any of our contact channels i.e. phone channels, service centres, shops or web
    • When you take part in our lucky draws, events and product launches

    Please refer to the M1 Data Protection Policy for more information.

  2. How does M1 obtain my consent for use of my personal data?
    Your consent would have been obtained when you
    • signed up / re-contracted for our services via the appropriate application forms.
    • take part in our lucky draws, events or product launches.

  3. How do I manage my preferences in receiving marketing messages from M1?
    Please visit to update your marketing communication preferences.

    To ensure that you do not miss out on any benefits or important information relevant to your M1 subscription, simply opt in to receive such messages. That way, you can stay posted on the latest offers, exclusive rewards, re-contract status, device launches, and much more.

    For prepaid line(s), to unsubscribe, SMS to 83331627 or call our Prepaid Customer Service hotline at 1800-843 8288

    All requests may take effect within 15 working days (except for marketing advertisements sent via bills which may take up to 2 billing cycles).

  4. How do I access the personal data M1 has of me?
    To access bill-related information or subscription details, please login to ‘Manage My Account’ (MMA) and MyM1 App.

  5. Can I make a request to M1 to access data that is not available in MMA and MyM1 App?
    Yes. Please do so by writing in to Depending on the type of data you have requested for, it may take up to 30 days for processing and a fee may be imposed to retrieve such data. Please note that not all data may be accessible.
  1. What kinds of marketing messages are covered in the Do Not Call (DNC) provisions under the Personal Data Protection Act 2012 (PDPA)?
    Marketing messages sent via voice call, text message or fax that promote or advertise goods or services, including business or investment opportunities.

  2. What marketing messages would I receive from M1 if I consent to receiving them?
    M1 marketing messages provide you with relevant information, update you about the latest offers, exclusive rewards, re-contract status, device launches, and much more.

  3. I still receive marketing messages from M1 after registering with the national DNC Registry. Why?
    You may have consented to M1 contacting you for marketing purposes. Or it could be that your DNC registration is still being processed.

    To ascertain the effective date of your DNC registration, please visit

  4. If I have multiple lines, do I have to provide consent for each line separately?
    Consent has to be given for each and every line.