Online Trade-in Frequently Asked Questions
- Who is eligible for online trade-in? 
Any M1 customer who signs up/re-contracts on Contract with Device, Bespoke Contract, Bespoke Flexi or 2-year CORI plan with device. - Is online trade-in available if I have sign-up & re-contract at M1 Shops or via Online Shop only? 
This online trade-in is available to customers who have sign-up & recontract at both M1 Shops and M1 Online shop.  - Is online trade-in available to customers who sign-up/ re-contract via corporate roadshows? 
Yes - Within how long upon sign-up/ re-contract must I submit the trade-in request?
Within 2 weeks from date of sign-up or recontract.  - If I signed up for a new line / re-contracted 2mths ago/ 1 year ago, will I be eligible? 
No - I changed mind and decided not to trade-in after the appointment made with the grader. What should I do?
Please contact CompAsia during their office hours :
Monday to Fridays (Excluding Public Holidays) 9:00AM – 6:00PM
Phone : +6591011978 or Email : instacashsg@compasia.com 
- I have not been contacted by CompAsia within 5 working days, what should I do? 
Please contact CompAsia during their office hours :
Monday to Fridays (Excluding Public Holidays) 9:00AM – 6:00PM
Phone : +6591011978 or Email : instacashsg@compasia.com 
- How do I check if my online trade in request status has been received or if it is successful?
Please contact CompAsia during their office hours :
Monday to Fridays (Excluding Public Holidays) 9:00AM – 6:00PM
Phone : +6591011978 or Email : instacashsg@compasia.com 
- I did not receive payment after Grader collects my trade in device.
Please contact CompAsia during their office hours :
Monday to Fridays (Excluding Public Holidays) 9:00AM – 6:00PM
Phone : +6591011978 or Email : instacashsg@compasia.com 
- Upon collection of my trade in device, how long will I receive my payment from CompAsia?
The payment of your trade-in value & Overtrade (if applicable) amount will be made to you via bank transfer within 2 working days upon collection of your trade-in device. - How can I participate in this Online trade-in program?
Step1: Enter your trade-in model and perform / submit self-diagnostic on trade-in model.​ 
Step 2: Get quotation on trade-in model value.​ 
Step 3: Submit contact details for collection of trade-in device.​
Step 4: A customer service officer will contact you for collection schedule within 5 working days upon submission of order.​ 
Step 5: Upon collection, On-site evaluation will be performed by grader for a final trade in value.
Step 6: Upon acceptance of the final trade-in value and surrender of trade-in device, Grader will Issue acknowledgment form to customer. Payment will be made​ within the next 2 working days to customer's Bank account​.  - What do I need to surrender for this Trade-Up program? 
You will be required to hand in the eligible device in working condition. Other device accessories (including your device adaptors, USB cables etc) are not required to be handed in.​  - What do I need to do with my device before I participate in for this Trade-Up program?​ 
You will need to ensure your devices are backed up, OEM lock (ie. iTunes, iCloud, Samsung Account, Google Account etc) and all other passwords (ie.screen/pin/fingerprint lock, Face ID) removed. removed, factory setting reset done and SIM/memory card removed before surrendering your device to the grader. You will also need to remove any device casing and screen protectors before handing over the device to our trade-in specialists to evaluate your device conditions.​  - Can I trade-in more than 1 device?​
Only 1 device is allowed for each new or recontract plan signed up.  - My device has some defects, can I participate for the trade-in program?
No, devices with defects will not be accepted. Examples of defects that may affect your participation in the ​trade-in program are as below:​ 
- Device cannot be powered on
- Touch screen is not functioning
- Device has sign of corrosion
- Device has burnt/discoloured screen
- Device has missing parts
- Device has dents/cracks
If you are unsure whether your device condition is acceptable, you can still proceed to submit your trade-in order. The grader will provide a final trade-in quotation during collection day. Upon your acceptance of the final trade-in value, payment will be made via online banking within 2 working days. - Will my device be acceptable for the trade-in if it has gone through any hardware or software modifications?
The device that you trade-in needs to be in its original state and with original parts.​  - Do I need to remove my screen or pin lock from my device?​ 
The device that you trade-in needs to have OEM lock (ie. iTunes, iCloud, Samsung Account, Google Account etc) and all other passwords (ie. screen/pin/fingerprint lock, Face ID) removed. - How do I turn off or remove "Find My iPhone", "Find My iPad", "iCloud", "Gmail", "Google account", "Samsung account" or "Find My Mobile"?​ 
Please refer to the following links for guidance:
Apple devices: https://support.apple.com/en-us/HT201351
Samsung devices: https://www.samsung.com/sg/support/mobile-devices/how-to-log-out-from-samsung-smartthings/
Oppo devices: https://support.oppo.com/sg/answer/?aid=neu89
Vivo: https://www.vivo.com/sg/support/questionList?categoryId=10986
Xiaomi: https://account.xiaomi.com/pass/del
Huawei: https://id7.cloud.huawei.com/CAS/portal/login.html
- I forgot to back-up my data before resetting the device back to factory default settings. Are you able to help retrieve the data?​
After factory reset, we will not be able to retrieve any of your past data. Please ensure you have done all data back-up before doing reset or handing in your device.​  - Do I have to remove all accessories from my device (such as screen protector and back cover)​ ? 
All accessories including device casing, screen protectors, etc are to be removed before handing over your device for the trade-in.​  - What are the eligible trade-in models?
Please refer table below for the eligible trade-in Models.
| Model | Capacity |
| iPhone 6 | 16GB |
| iPhone 6 | 32GB |
| iPhone 6 | 64GB |
| iPhone 6 | 128GB |
| iPhone 6S Plus | 16GB |
| iPhone 6S Plus | 32GB |
| iPhone 6S Plus | 64GB |
| iPhone 6S Plus | 128GB |
| iPhone 7 | 32GB |
| iPhone 7 | 128GB |
| iPhone 7 | 256GB |
| iPhone 7 Plus | 32GB |
| iPhone 7 Plus | 128GB |
| iPhone 7 Plus | 256GB |
| iPhone 8 | 64GB |
| iPhone 8 | 256GB |
| iPhone 8 Plus | 64GB |
| iPhone 8 Plus | 256GB |
| iPhone X | 64GB |
| iPhone X | 256GB |
| iPhone XR | 64GB |
| iPhone XR | 128GB |
| iPhone XR | 256GB |
| iPhone XS | 64GB |
| iPhone XS | 256GB |
| iPhone XS | 512GB |
| iPhone XS Max | 64GB |
| iPhone XS Max | 256GB |
| iPhone XS Max | 512GB |
| iPhone 11 | 64GB |
| iPhone 11 | 128GB |
| iPhone 11 | 256GB |
| iPhone 11 Pro | 64GB |
| iPhone 11 Pro | 256GB |
| iPhone 11 Pro | 512GB |
| iPhone 11 Pro Max | 64GB |
| iPhone 11 Pro Max | 256GB |
| iPhone 11 Pro Max | 512GB |
| iPhone SE 2nd Gen (A2296) | 64GB |
| iPhone SE 2nd Gen (A2296) | 128GB |
| iPhone SE 2nd Gen (A2296) | 256GB |
| iPhone 12 | 64GB |
| iPhone 12 | 128GB |
| iPhone 12 | 256GB |
| iPhone 12 Pro | 128GB |
| iPhone 12 Pro | 256GB |
| iPhone 12 Pro | 512GB |
| iPhone 12 Mini | 64GB |
| iPhone 12 Mini | 128GB |
| iPhone 12 Mini | 256GB |
| iPhone 12 Pro Max | 128GB |
| iPhone 12 Pro Max | 256GB |
| iPhone 12 Pro Max | 512GB |
| iPhone 13 | 128GB |
| iPhone 13 | 256GB |
| iPhone 13 | 512GB |
| iPhone 13 Pro | 128GB |
| iPhone 13 Pro | 256GB |
| iPhone 13 Pro | 512GB |
| iPhone 13 Pro | 1TB |
| iPhone 13 Mini | 128GB |
| iPhone 13 Mini | 256GB |
| iPhone 13 Mini | 512GB |
| iPhone 13 Pro Max | 128GB |
| iPhone 13 Pro Max | 256GB |
| iPhone 13 Pro Max | 512GB |
| iPhone 13 Pro Max | 1TB |
| A32 | 128GB |
| A42 | 128GB |
| A51 | 128GB |
| A52 | 128GB |
| A52 | 256GB |
| A52s | 128GB |
| A52s | 256GB |
| Z Fold2 | 256GB |
| Z Flip 5G | 256GB |
| Z Fold3 | 256GB |
| Z Fold3 | 512GB |
| Z Flip3 | 128GB |
| Z Flip3 | 256GB |
| Note 9 | 128GB |
| Note 9 | 512GB |
| Note10 | 256GB |
| Note 10+ | 256GB |
| Note 10+ | 512GB |
| Note20 Ultra | 256GB |
| Note20 5G | 256GB |
| S9 | 64GB |
| S9+ | 64GB |
| S9+ | 128GB |
| S9+ | 256GB |
| S10 Lite | 128GB |
| S10 | 128GB |
| S10+ | 128GB |
| S10+ | 512GB |
| S10+ | 1TB |
| S20+ | 128GB |
| S20 | 128GB |
| S20 Ultra | 128GB |
| S20 FE | 128GB |
| S20 FE | 256GB |
| S21 | 256GB |
| S21+ | 256GB |
| S21 Ultra | 256GB |
| S21 Ultra | 512GB |
| S21 FE | 256GB |
| S22 | 128GB |
| S22 | 256GB |
| S22+ | 128GB |
| S22+ | 256GB |
| S22 Ultra | 256GB |
| S22 Ultra | 512GB |
| Find X2 Pro | 512GB |
| Find X3 Pro | 256GB |
| Reno5 | 128GB |
| Reno5 Pro | 256GB |
| Reno3 Pro | 256GB |
| P40 Pro | 256GB |
| P40 | 128GB |
| Mate 40 Pro | 256GB |
| P40 Pro + | 256GB |
| Nova 3i | |
| P30 Pro | |
| P30 | |
| X50Pro | 256GB |
| X50 | 256GB |
| X50e | 128GB |
| X60Pro | 256GB |
| Y72 | 128GB |
| v21 | 128GB |
| 8T | 128GB |
| 8T | 256GB |
| 9 | 128GB |
| 9 | 256GB |
| Nord CE | 128GB |
| Nord CE | 256GB |
| T10 Pro | 256GB |
| T10 | 128GB |
| 11 | 256GB |
| 11 Lite | 128GB |
| 11T Pro | 256GB |
| 11 Lite NE | 256GB |
