Online Trade-in Frequently Asked Questions
- Who is eligible for online trade-in?
Any M1 customer who signs up/re-contracts on Contract with Device, Bespoke Contract, Bespoke Flexi or 2-year CORI plan with device. - Is online trade-in available if I have sign-up & re-contract at M1 Shops or via Online Shop only?
This online trade-in is available to customers who have sign-up & recontract at both M1 Shops and M1 Online shop. - Is online trade-in available to customers who sign-up/ re-contract via corporate roadshows?
Yes - Within how long upon sign-up/ re-contract must I submit the trade-in request?
Within 2 weeks from date of sign-up or recontract. - If I signed up for a new line / re-contracted 2mths ago/ 1 year ago, will I be eligible?
No - I changed mind and decided not to trade-in after the appointment made with the grader. What should I do?
Please contact CompAsia during their office hours :
Monday to Fridays (Excluding Public Holidays) 9:00AM – 6:00PM
Phone : +6591011978 or Email : instacashsg@compasia.com
- I have not been contacted by CompAsia within 5 working days, what should I do?
Please contact CompAsia during their office hours :
Monday to Fridays (Excluding Public Holidays) 9:00AM – 6:00PM
Phone : +6591011978 or Email : instacashsg@compasia.com
- How do I check if my online trade in request status has been received or if it is successful?
Please contact CompAsia during their office hours :
Monday to Fridays (Excluding Public Holidays) 9:00AM – 6:00PM
Phone : +6591011978 or Email : instacashsg@compasia.com
- I did not receive payment after Grader collects my trade in device.
Please contact CompAsia during their office hours :
Monday to Fridays (Excluding Public Holidays) 9:00AM – 6:00PM
Phone : +6591011978 or Email : instacashsg@compasia.com
- Upon collection of my trade in device, how long will I receive my payment from CompAsia?
The payment of your trade-in value & Overtrade (if applicable) amount will be made to you via bank transfer within 2 working days upon collection of your trade-in device. - How can I participate in this Online trade-in program?
Step1: Enter your trade-in model and perform / submit self-diagnostic on trade-in model.
Step 2: Get quotation on trade-in model value.
Step 3: Submit contact details for collection of trade-in device.
Step 4: A customer service officer will contact you for collection schedule within 5 working days upon submission of order.
Step 5: Upon collection, On-site evaluation will be performed by grader for a final trade in value.
Step 6: Upon acceptance of the final trade-in value and surrender of trade-in device, Grader will Issue acknowledgment form to customer. Payment will be made within the next 2 working days to customer's Bank account. - What do I need to surrender for this Trade-Up program?
You will be required to hand in the eligible device in working condition. Other device accessories (including your device adaptors, USB cables etc) are not required to be handed in. - What do I need to do with my device before I participate in for this Trade-Up program?
You will need to ensure your devices are backed up, OEM lock (ie. iTunes, iCloud, Samsung Account, Google Account etc) and all other passwords (ie.screen/pin/fingerprint lock, Face ID) removed. removed, factory setting reset done and SIM/memory card removed before surrendering your device to the grader. You will also need to remove any device casing and screen protectors before handing over the device to our trade-in specialists to evaluate your device conditions. - Can I trade-in more than 1 device?
Only 1 device is allowed for each new or recontract plan signed up. - My device has some defects, can I participate for the trade-in program?
No, devices with defects will not be accepted. Examples of defects that may affect your participation in the trade-in program are as below:
- Device cannot be powered on
- Touch screen is not functioning
- Device has sign of corrosion
- Device has burnt/discoloured screen
- Device has missing parts
- Device has dents/cracks
If you are unsure whether your device condition is acceptable, you can still proceed to submit your trade-in order. The grader will provide a final trade-in quotation during collection day. Upon your acceptance of the final trade-in value, payment will be made via online banking within 2 working days. - Will my device be acceptable for the trade-in if it has gone through any hardware or software modifications?
The device that you trade-in needs to be in its original state and with original parts. - Do I need to remove my screen or pin lock from my device?
The device that you trade-in needs to have OEM lock (ie. iTunes, iCloud, Samsung Account, Google Account etc) and all other passwords (ie. screen/pin/fingerprint lock, Face ID) removed. - How do I turn off or remove "Find My iPhone", "Find My iPad", "iCloud", "Gmail", "Google account", "Samsung account" or "Find My Mobile"?
Please refer to the following links for guidance:
Apple devices: https://support.apple.com/en-us/HT201351
Samsung devices: https://www.samsung.com/sg/support/mobile-devices/how-to-log-out-from-samsung-smartthings/
Oppo devices: https://support.oppo.com/sg/answer/?aid=neu89
Vivo: https://www.vivo.com/sg/support/questionList?categoryId=10986
Xiaomi: https://account.xiaomi.com/pass/del
Huawei: https://id7.cloud.huawei.com/CAS/portal/login.html
- I forgot to back-up my data before resetting the device back to factory default settings. Are you able to help retrieve the data?
After factory reset, we will not be able to retrieve any of your past data. Please ensure you have done all data back-up before doing reset or handing in your device. - Do I have to remove all accessories from my device (such as screen protector and back cover) ?
All accessories including device casing, screen protectors, etc are to be removed before handing over your device for the trade-in. - What are the eligible trade-in models?
Please refer table below for the eligible trade-in Models.
| Model | Capacity |
| iPhone 6 | 16GB |
| iPhone 6 | 32GB |
| iPhone 6 | 64GB |
| iPhone 6 | 128GB |
| iPhone 6S Plus | 16GB |
| iPhone 6S Plus | 32GB |
| iPhone 6S Plus | 64GB |
| iPhone 6S Plus | 128GB |
| iPhone 7 | 32GB |
| iPhone 7 | 128GB |
| iPhone 7 | 256GB |
| iPhone 7 Plus | 32GB |
| iPhone 7 Plus | 128GB |
| iPhone 7 Plus | 256GB |
| iPhone 8 | 64GB |
| iPhone 8 | 256GB |
| iPhone 8 Plus | 64GB |
| iPhone 8 Plus | 256GB |
| iPhone X | 64GB |
| iPhone X | 256GB |
| iPhone XR | 64GB |
| iPhone XR | 128GB |
| iPhone XR | 256GB |
| iPhone XS | 64GB |
| iPhone XS | 256GB |
| iPhone XS | 512GB |
| iPhone XS Max | 64GB |
| iPhone XS Max | 256GB |
| iPhone XS Max | 512GB |
| iPhone 11 | 64GB |
| iPhone 11 | 128GB |
| iPhone 11 | 256GB |
| iPhone 11 Pro | 64GB |
| iPhone 11 Pro | 256GB |
| iPhone 11 Pro | 512GB |
| iPhone 11 Pro Max | 64GB |
| iPhone 11 Pro Max | 256GB |
| iPhone 11 Pro Max | 512GB |
| iPhone SE 2nd Gen (A2296) | 64GB |
| iPhone SE 2nd Gen (A2296) | 128GB |
| iPhone SE 2nd Gen (A2296) | 256GB |
| iPhone 12 | 64GB |
| iPhone 12 | 128GB |
| iPhone 12 | 256GB |
| iPhone 12 Pro | 128GB |
| iPhone 12 Pro | 256GB |
| iPhone 12 Pro | 512GB |
| iPhone 12 Mini | 64GB |
| iPhone 12 Mini | 128GB |
| iPhone 12 Mini | 256GB |
| iPhone 12 Pro Max | 128GB |
| iPhone 12 Pro Max | 256GB |
| iPhone 12 Pro Max | 512GB |
| iPhone 13 | 128GB |
| iPhone 13 | 256GB |
| iPhone 13 | 512GB |
| iPhone 13 Pro | 128GB |
| iPhone 13 Pro | 256GB |
| iPhone 13 Pro | 512GB |
| iPhone 13 Pro | 1TB |
| iPhone 13 Mini | 128GB |
| iPhone 13 Mini | 256GB |
| iPhone 13 Mini | 512GB |
| iPhone 13 Pro Max | 128GB |
| iPhone 13 Pro Max | 256GB |
| iPhone 13 Pro Max | 512GB |
| iPhone 13 Pro Max | 1TB |
| A32 | 128GB |
| A42 | 128GB |
| A51 | 128GB |
| A52 | 128GB |
| A52 | 256GB |
| A52s | 128GB |
| A52s | 256GB |
| Z Fold2 | 256GB |
| Z Flip 5G | 256GB |
| Z Fold3 | 256GB |
| Z Fold3 | 512GB |
| Z Flip3 | 128GB |
| Z Flip3 | 256GB |
| Note 9 | 128GB |
| Note 9 | 512GB |
| Note10 | 256GB |
| Note 10+ | 256GB |
| Note 10+ | 512GB |
| Note20 Ultra | 256GB |
| Note20 5G | 256GB |
| S9 | 64GB |
| S9+ | 64GB |
| S9+ | 128GB |
| S9+ | 256GB |
| S10 Lite | 128GB |
| S10 | 128GB |
| S10+ | 128GB |
| S10+ | 512GB |
| S10+ | 1TB |
| S20+ | 128GB |
| S20 | 128GB |
| S20 Ultra | 128GB |
| S20 FE | 128GB |
| S20 FE | 256GB |
| S21 | 256GB |
| S21+ | 256GB |
| S21 Ultra | 256GB |
| S21 Ultra | 512GB |
| S21 FE | 256GB |
| S22 | 128GB |
| S22 | 256GB |
| S22+ | 128GB |
| S22+ | 256GB |
| S22 Ultra | 256GB |
| S22 Ultra | 512GB |
| Find X2 Pro | 512GB |
| Find X3 Pro | 256GB |
| Reno5 | 128GB |
| Reno5 Pro | 256GB |
| Reno3 Pro | 256GB |
| P40 Pro | 256GB |
| P40 | 128GB |
| Mate 40 Pro | 256GB |
| P40 Pro + | 256GB |
| Nova 3i | |
| P30 Pro | |
| P30 | |
| X50Pro | 256GB |
| X50 | 256GB |
| X50e | 128GB |
| X60Pro | 256GB |
| Y72 | 128GB |
| v21 | 128GB |
| 8T | 128GB |
| 8T | 256GB |
| 9 | 128GB |
| 9 | 256GB |
| Nord CE | 128GB |
| Nord CE | 256GB |
| T10 Pro | 256GB |
| T10 | 128GB |
| 11 | 256GB |
| 11 Lite | 128GB |
| 11T Pro | 256GB |
| 11 Lite NE | 256GB |
