Why is M1 updating to the new Digital Platform? 

We’re updating our systems to better serve your needs.

Can I opt out from the update? 

The update process applies to all M1 customers.

Will there be any service disruption during the update?

No, there won’t be any service disruption while you’re being updated to the new system.

Can I still view my usage on My M1 app?

No, My M1 App will no longer be operational by the end of May.

Will my plan(s) cost more after the update? 

Your plan(s) subscription will remain the same after the update.

Will my plan’s entitlements and benefits change?

No, your plan entitlements and benefits remain unchanged.

However, there is a renaming of your value-added service(s). Rest assured, this renaming does not impact the service itself.

Some examples of name changes:

What will happen to my contract after the update?

Your contract will be carried over without changes to the end date. 

What happens to my outstanding/credit balance before the update?

Outstanding balances from your last month's bill (before the update) will be carried over in full. These charges will appear as ‘Charges from previous month’ under the ‘Other Charges’ section and will be added to your latest month's bill.

Credit balances from your previous month's bill (before the update) will also be carried over in full. These credits will be reflected in the "Payment and adjustments" section and will be deducted from your latest month's bill.

Will GIRO payment still be available? 

Existing GIRO arrangements will continue as usual.

Can I continue using the Corporate Self-Service portal?

You can continue to use the portal until your account is updated. After the update, access to your account information will be temporarily unavailable until further notice.