1.  You must be an active subscriber of M1 Limited’s (“M1”) FoneCare+ or Biz FoneCare+ device protection programme (“FoneCare+”) and the international mobile equipment identity number (“IMEI”) of your mobile device must be registered and active under M1 FoneCare.

2.  Subject to these terms and conditions, NEW Asurion Singapore Pte. Ltd. (“Asurion”), as M1’s appointed service provider, will carry out a repair or replacement of the screen of your mobile device (“Screen Repair”) and, if any other repairs are required, the Screen Repair will not be carried out on your mobile device.

3. The Screen Repair fee is as follows:

4. Your mobile device will be collected and returned to you at the same indicated location and at the indicated time(s). You accept and acknowledge that the timing of the return of your mobile device is subject to the availability of replacement parts and availability of our delivery personnel. Our delivery personnel will verify your identity at the time of collection and return of your mobile device and will seek your written acknowledgement and acceptance at both times. You may be charged an additional fee if you are not present when we attempt to collect your mobile device from you or at the time we attempt to return your mobile device to you at the indicated times. Access to Screen Repair is available in Singapore only.

5. Upon receipt of your mobile device, the suitability of your mobile device will be assessed for Screen Repair. We reserve the right not to proceed with the Screen Repair for any reason, whether relating to make, model and/or condition of the device or otherwise. In such event, your mobile device will not be accepted for repair and/or the unrepaired mobile device will be returned to you with the Repair Fee refunded to you in full if you have paid for it.

6. Your mobile device (including the operating system and hardware) must not be modified in any manner. Prior to the handover of your mobile device for repair, you must:

a. delete all user content and data from your mobile device. You acknowledge and accept that in carrying out the Screen Repair, all mobile device data and user content will be deleted and the mobile device will be reset to its factory default settings;

b. disable all personal device locks (including FindMyiPhone) on your mobile device; and

c. remove any accessories, stylus, SIM cards, SD cards or screen protectors from your mobile device and must not provide any of these to us.

7. Your Screen Repair comes with a free 12 months warranty for any manufacturing malfunctions or defects that starts from the date of return of your mobile device to you. A Screen Repair may contain original or non-original manufacturer parts and any issues caused by this Screen Repair may affect your manufacturer’s warranty coverage. Manufacturing malfunctions or defects does not include battery degradation.

8. You may only make 1 request for a Screen Repair in any rolling 12 months period, with such period commencing from the time of your first request for a Screen Repair.

9. You have provided your consent for the collection, use or disclosure of your personal data in  connection with the Screen Repair in accordance with M1’s prevailing policy published at on M1’s website.

10. You acknowledge that this Screen Repair service is separate from M1 FoneCare+. The Repair Fee payable is in respect of the Screen Repair only and is not made in connection with your subscription to M1 FoneCare+.

11. You must not provide us with any accessory for your mobile device when requesting a Screen Repair.

12. M1 and Asurion shall not be liable for:

(a) any loss of data and/or user content on your mobile device and any misuse of data and/or user content on your mobile device arising from your failure to delete the same;

(b) any loss associated with timing for collection of your mobile device or return of your mobile device following a Screen Repair;

(c) any damage sustained to your mobile device arising from the inspection and/or diagnostics of your mobile device or the Screen Repair service generally;

(d) any loss or damage to any accessory, stylus, SIM card or SD card; and

(e) any damage sustained to your mobile device in transit from time of collection from you until the return of the mobile device to you.

13. These terms and conditions, the service and/or price may be revised from time to time and your use of the service shall constitute your acceptance of these terms and conditions and their revisions.

14. M1’s General Terms and Conditions available on M1’s website which may be modified by M1 at any time in its sole discretion, are deemed incorporated herein and shall apply. In the event of any conflict or inconsistency between any terms contained in the Terms and Conditions of the Screen Repair Service and M1’s General Terms and Conditions, these terms and conditions will prevail.

Where this site contains links to other websites, webpages, resources, or mobile services which are proprietary to third parties, other users, advertisers or sponsors, such websites, webpages, resources and mobile services are provided for your information only and you access them at your own risk. M1 is not liable or responsible for the content or operation of third party websites, webpages, resources or mobile services. You should read any applicable terms and conditions and privacy policies.