Mobile Voice Recording

Secured recordings for Compliance and Reliability.

Mobile Voice Recording solutions ensures secure and reliable capture of voice calls for compliance and operational integrity, streamlining auditing and enhancing business communication practices.

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Overview

Mobile Voice Recording (MVR) is an enterprise service for recording telephone voice calls and management of recordings by the customer for the purposes of auditing and compliance.  

MVR is able to meet different customer requirements such as:

  • Regulatory compliance to record mobile voice calls with third parties
  • Internal audit
  • Business operations

Benefits of Secure Mobile Voice Call Recording Services

Secure mobile voice call recording services play a crucial role in enhancing business communications and ensuring compliance across hosted PBX platforms. By securely recording phone calls, businesses in Singapore can maintain accurate records for compliance checks, dispute resolution, and quality assurance.  

This service acts as an effective remote monitoring solution, allowing managers to oversee communications remotely, ensuring that every interaction adheres to established standards and that critical data from voice transactions is preserved.

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Secure and Reliable

  • High availability and redundancy
  • Secure, reliable and private link between M1 and customer premises
  • On-site support
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Affordable and Hassle-free

  • Minimum CAPEX required
  • No hidden costs or call surcharges
  • Fixed MRC
  • No Apps installation required on mobile device
  • Call is recorded transparently without any pre-call or in-call action required by the user
  • Always On service
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Regulatory Compliance

  • No user intervention
  • Recording of voice calls from/to any device
  • No tampering of call recordings
  • Pre-call recording announcement
  • 24x7 call recording service

Key Features of Secure Mobile Voice Call Recording Services

M1’s mobile voice call recording services offer a range of key features designed to optimise and secure business communications. Integration with SIP trunk and CPaaS ensures seamless connectivity and the ability to record calls across various communication platforms.  

This service not only provides high-quality audio recordings but also offers robust security measures to protect the integrity and confidentiality of recorded data. These features make it an essential tool for businesses looking to enhance their communication strategies and compliance protocols.

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Support Mobile Voice calls, VoLTE, Voice over Wifi

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Interoperability – Mobile device model and OS agnostic

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Voice Roaming Call recording supported

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Always “ON” mode for high compliance

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High Availability – Network level redundancy and Application level redundancy

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Frequently Asked Questions About M1’s Mobile Voice Recording Service

Yes, M1’s mobile voice recording service includes a comprehensive remote monitoring solution that allows for real-time monitoring and analysis of voice communications. This feature ensures that businesses can actively oversee call quality and compliance, making it easier to manage and evaluate voice interactions as they occur.

Absolutely. M1’s voice recording service can be tailored to fit the unique requirements of any business, from small enterprises to large corporations. This customisation extends to various VOIP trunk providers and traditional telephone systems, allowing seamless integration and flexibility in how voice data is captured and managed across different communication platforms.

M1 takes stringent measures to ensure the security and reliability of all voice recordings. This includes encrypted storage, secure access controls, and regular backups to protect against data loss. Additionally, the system is designed to be highly resilient, ensuring consistent performance and availability, so that businesses can rely on the integrity and confidentiality of their communications at all times.