What is Umbrella service?
Cisco Umbrella is a cloud security platform that provides the first line of defense against threats on the internet.
How is it different from a firewall?
Cisco Umbrella provides the first line of defence against threats on the internet. Umbrella uses DNS to stop threats over all ports and protocol. It stops malware before it reaches endpoints or networks.
Who can subscribe Umbrella service?
This service is available to the M1 enterprise customers who subscribe to a new or existing M1 fibre broadband line under the following plans:
The Umbrella protection is only available on devices that are always connected to the subscribed M1 fibre broadband.
Can I have multiple Umbrella subscriptions for a single M1 fibre broadband line?
No, each Umbrella subscription is tied to a single M1 fibre broadband line.
I have subscribed to M1 fibre broadband plan that provides me multiple static IP addresses. Will the Umbrella service be available on all the IP address?
Yes, Umbrella will be available on all the IP address. Please note that all the IP addresses will need to be configured with the same security policy.
Are there any usage scenarios where Umbrella does not work?
Enterprise customers need to take note of the following scenarios.
My internet is not working after I activated Umbrella service.
There might be some problems with your Umbrella configurations. You might want to contact M1 helpdesk 66555577 to assist with your problem.
My Umbrella service does not seem to be working when I am accessing a malicious site from my device.
You might want to check if the Umbrella service is activated for your network by visiting the sites:
If the site indicates that the Umbrella service is not activated, you might want to ensure that your end device and your LAN network do not fall under any of the scenarios a-j of the FAQ item #6. If that is not the case, you might want to contact M1 helpdesk 66555577 to assist with your problem.
If the site indicates that the Umbrella service is activated, you might want to contact M1 helpdesk 66555577 to assist with your problem.
My Umbrella service is blocking a non-malicious website.
Your Umbrella blacklist configurations might have prevented you from reaching that website. You might want to contact M1 helpdesk 66555577 to assist with your problem.
I am an Umbrella subscriber. My organization came under a hacker attack wherein the hacker posted a malware on a website and my organization’s users accidentally downloaded the malware on their devices and the devices were compromised. Why was Umbrella not able to protect my organization in this case?
Umbrella is able to prevent access to a malicious website domain. There might be following reasons for Umbrella not able to prevent the access to the website.
Please note that Umbrella is able to protect users against access to malicious web domains. However, Umbrella is not intended to provide endpoint protection and will not be able to prevent malware downloads and execution if the user bypass Umbrella to access malicious web domains.
If my end device has been compromised with a malware, can Umbrella prevent the malware communication with its remote Command and Control (CnC) server?
In most scenarios, Umbrella will be able to prevent the malware communication with its remote CnC server so long as the CnC server is indicated as a web domain in the malware and requires a DNS resolution.
I manage my own fiber broadband router. How can I configure Cisco Umbrella service?
As long as the router comes from M1, there will be a one-time installation on-site support to setup DNS without any charges. For the routers not managed by M1, there will not be any subsequent maintenance and support.
I have a problem with my Umbrella service that is not covered above. How can I get help?
You might want to contact M1 helpdesk at 66555577 to assist with your problem. The helpline is open 24 hours and 7 days a week. We will respond by the next business day.