Q: What if my preferred model is out of stock?
No worries! If your preferred model is currently out of stock, simply click here to reserve it.
Q: Can I change or cancel my pre-order (model, colour, capacity, etc.) after submission?
All successful pre-orders are final. No amendments or cancellations are allowed once the order is placed. This includes changes to the model, colour, or storage capacity.
Q: I’ve completed my purchase but haven’t received a confirmation email.
It may take up to 30 minutes to process your order. Please check your spam/junk folder as well.
Q: How do I enjoy the special PWP (purchase-with-purchase) offer?
M1 offers PWP for Apple Watch and Apple iPads. The PWP offer is available exclusively at M1 Shops. Customers who purchase iPhone 17 device and choose home delivery can visit any M1 Shop to purchase the desired PWP product.