The following FONECARE+ Pro TERMS AND CONDITIONS shall apply to all Subscribers who enrol in the FoneCare+ Pro Program with “Eligible Devices” (as defined in these Terms and Conditions) on or after 18 September 2026:

FONECARE+ PRO TERMS AND CONDITIONS

THESE TERMS AND CONDITIONS (AND OTHER TERMS AND CONDITIONS ACCEPTED BY YOU IN YOUR APPLICATION FORMS FOR FONECARE+ PRO) (“TERMS”) SET OUT THE BASIS OF M1’S PROVISION OF FONECARE+ PRO TO YOU. PLEASE READ THESE TERMS CAREFULLY. M1 MAY MAKE CHANGES TO OR REVISE THESE TERMS AT ANY TIME WHICH WILL BE PUBLISHED AT WWW.M1.COM.SG. YOUR CONTINUED USE OF FONECARE+ PRO CONSTITUTES YOUR ACCEPTANCE TO BE BOUND BY THESE TERMS. PLEASE ENSURE THAT YOU CHECK BACK PERIODICALLY TO ENSURE THAT YOU ARE AWARE OF ANY SUCH CHANGES OR REVISIONS.

1. Program and Service Summary

• The FoneCare+ Pro program (“Program”) includes:
  • the ability to request:
    • a Like Mobile Device in exchange for your Registered Device if your

Registered Device is in your possession (a “Swap”) by paying a Swap Fee;

• a Like Mobile Device if your Registered Device is not in your possession (a “Replacement”) by paying a Replacement Fee;
• a device refresh in respect of your Registered Device consisting of the following service features: (i) deep cleaning; (ii) operating system refresh; (iii) diagnostic service, (iv) front screen replacement for non-foldable/non-flip devices or external and internal screen replacement for foldable/flip devices; (v) provision of cleaning solution kit; and (vi) a device accessory (e.g. a screen protector) (a “Device Refresh”) by paying a Device Refresh Fee;
• a battery replacement in respect of your Registered Device by paying a Battery Replacement Fee; and

• the ability during the Upgrade Eligibility Period to return your Registered Device to M1 to upgrade to another Eligible Device in accordance with clause 2 (an “Upgrade”).

• The FoneCare+ Pro program also includes access to a technical support service portal for your Registered Device (“Tech Buddy”) via the FoneCare+ Pro Contact Centre or M1’s My M1 mobile application.
• The FoneCare+ Pro program also includes access to a security advisor service portal (“Security Advisor”) via https://m1fonecare.asurion.com/securityadvisor for your Registered Device.

2. Plan

• The Program is offered on a monthly basis (“Plan”).
• The Program is supported by NEW Asurion Singapore Ltd. (CRN 201217148R), as a service provider of M1 (“FoneCare+ Pro Provider”).
• M1 has the discretion to not offer all or any part of the Program, Services, and/or Plan

at all times.

3. Enrolment

• Eligibility Criteria – In order to apply for enrolment for the Program for an Eligible Device

you must:

• be an individual subscriber to an M1 postpaid mobile plan (your “Mobile Plan”) together with that Eligible Device; and
• not have an Ineligible ID.

• Time of application – You must make your application:
  • at the time you purchase your Eligible Device and sign up for your Mobile Plan; or
  • any time during the 30 days after you sign up or recontract your Mobile Plan

with an Eligible Device (a “Post Purchase Application”).

3.3    Rejection of enrolment

• M1 reserves the right to reject your application for the Program. You will be informed of such rejection by SMS, telephone or email within 7 working days from the time of application. You agree that M1 may use the contact details which you provided to M1 for your Mobile Plan for such purpose.
• M1 has the right to reject your application: (i) if any of the eligibility criteria in clause 1 are not met; (ii) if you have previously been rejected or terminated from a program or any service similar to the Program; or (iii) for any reason whatsoever or howsoever arising or no reason in its discretion.

3.4    Enrolment condition

• You may enrol for the Program for multiple Eligible Devices (each with a separate Agreement, mobile phone number and Mobile Plan) but you must pay the appropriate Monthly Fee (as defined in clause 1) for each Eligible Device.
• Post Purchase Application – If you make a Post Purchase Application, the following additional conditions may apply:

• You will not be enrolled in the Program for your Eligible Device if your Eligible Device has not undergone a physical verification to be in Good Working Condition by a M1 sales representative;
• You must present proof of your purchase of the Eligible Device when requested by M1; and
• M1 must be able to verify that the Eligible Device is active on M1’s

network.

• Notwithstanding anything in these Terms, M1 has the right at any time to terminate your enrolment if M1 discovers that your Device is reported as lost or stolen with the Singapore Police Force.

4. Fees

4.1    Monthly Fee

• You will pay the following fee per month (“Monthly Fee”) via your

M1 monthly bill for your Mobile Plan:

• We may waive the Monthly Fee if you have purchased an Eligible Device from M1 with a selected M1 Mobile Plan at M1’s discretion.

• The Monthly Fee for the first month of your Subscription to your Program following the Acceptance Date and your last month of your Subscription to the Program following termination in accordance with clause 8 below will be prorated to the days of actual

• Service Request Fee – For each request for a Swap, Replacement, Device Refresh, or Battery Replacement permitted under these Terms (a “Service Request”) you will either pay:
  • the Swap Fee if the Registered Device is in your possession and you request a

Swap;

• the Replacement Fee if the Registered Device is not in your possession and you request a Replacement;
• the Device Refresh Fee if you make a Service Request for a Device Refresh; or
• the Battery Replacement Fee if you make a Service Request for a Battery Replacement.

• The Service Request Fee is based on the tier set out in the table below applicable for your Registered Device as set out in your Agreement (“Tier”):

* Device RRP is the recommended SGD retail price of your Device (including GST) on the date the Device was launched with M1.

~ Calculated from your Start Date.

• Incorrect Device – In the event that the Device claimed to be the Registered Device for the purpose of a Swap is not the Registered Device, you must pay the Replacement Fee.

• All fees and Device prices set out in clauses 4, 7 and 9 are inclusive of GST at the current rate of 9%. In the event of a change in the rate of GST, M1 reserves its right to adjust the fees and prices accordingly, to account for the prevailing GST rate.

5. Service Request

• Service Request – You may make a Service Request by contacting the FoneCare+ Pro Contact Centre at https://m1fonecare.asurion.com.
• Conditions – The FoneCare+ Pro Contact Centre will only accept Service Requests if:
  • the IMEI of the Registered Device, subscriber’s name, mobile phone number and NRIC under which the account is active are correct and correspond with the information you give at the time of enrolment in the Program;
  • your Subscription and your Mobile Plan remain active as at the time of the Service Request and your Registered Device was active on M1’s network before the time of the Service Request;
  • you provide any additional information, including any declarations or acknowledgements, as reasonably requested by us. FoneCare+ Pro Provider has the sole discretion to reject any Service Request if the information provided by you is suspected or proven to be false, incomplete or of fraudulent nature, even after the Service Request has been accepted;
  • you do not have another Service Request pending or unfulfilled under any

Agreement;

• we have no reasonable belief that you have transferred, retailed, sold, or hired your Registered Device to another person;
• the Service Request is not for a Device Accessory;
• the Registered Device has not been the subject of Modification;
• all outstanding Monthly Fees under this Agreement and charges under the

Mobile Plan are paid on its due date; and

• we reasonably believe that you are not using the Program or the Services in a manner which is, or is reasonably believed to be, (i) fraudulent, illegal or related to any criminal activity, or (ii) intended to make a commercial gain.

• The day on which the FoneCare+ Pro Contact Centre confirms to you that your Service Request is accepted is the Acceptance Date and the time your Service Request is accepted is the Acceptance Time.

5.4    Limits –

• You may make: (i) two Service Requests for a Swap; or (ii) one Service Request for a Swap and one Service Request for a Replacement in any rolling 12-month period; (iii) one Service Request for a Device Refresh in any rolling 12-month period, and (iv) one Battery Replacement during the Term (your “Limit”). The rolling 12-month period starts from the date a Like Mobile Device provided under a Swap or Replacement is delivered to you, or your Registered Device is returned to you following a Device Refresh (“Delivery Date”).
• To illustrate, if you have made two Service Requests for a Swap or one Service Request for a Swap and one Service Request for a Replacement then you may not make any Service Request for 12 months from the Delivery Date of the first of those Service Requests.
• Upgrade – A request for an Upgrade will not count towards your Limit.

• Information – When you make a Service Request, you are not required to establish that your Registered Device is broken, lost, stolen, damaged or that any analogous event has occurred. For a Replacement, you will need to contact M1 to arrange a replacement SIM
• Like Mobile Device – At the time of the Service Request you will be informed of the

Like Mobile Device to be provided to you as a Swap or a Replacement.

• If you do not wish to accept the Like Mobile Device offered for any reason, we may in our discretion offer you the option to wait up to 30 days for a Device of identical specifications as the Registered Device to become available (“Backorder”).
• You will be informed of the availability of the Like Mobile Device before or upon the expiry of the Backorder. Upon being contacted, you must:
  • accept the Like Mobile Device and then such Device will become your

Registered Device; or

• decline the Like Mobile Device and then your Service Request will be automatically cancelled and any Service Request Fee you have paid will be refunded to you.

6. Service Request Features

• Preparation – You must turn off any personal lock security feature (for example, Find My iPhone) before you provide the Registered Device to the Courier.
• Title and rights – Title in and any rights to the Registered Device transfer to M1, and then immediately to FoneCare+ Pro Provider, on the Acceptance Date of your Service Request relating to a Swap and/or Replacement for your Registered Device. You hereby assign to M1 all associated rights and benefits of any OEM’s warranty.
• Compliance – M1 reserves the right to cancel your Service Request at any time if M1 discovers that the Registered Device is reported as lost or stolen with the Singapore Police Force.

• Actions (Swap / Replacement) – As the owner of the previous Registered Device, M1 or FoneCare+ Pro Provider (as the case may be) may: (i) register the IMEI of the device with the Singapore Police Force and any other relevant local authorities; and (ii) take any other action consistent with ownership of the previous Registered Device that it deems necessary including informing the Singapore Police Force and any other relevant local authorities to assist in recovery of the previous Registered Device.
• Data left on Device and Transfer – Where possible, you are advised to delete all data from the Registered Device before the Delivery Time. M1 and FoneCare+ Pro Provider are not responsible for data you left on the Registered Device and will not transfer any such data or information between the Registered Device and the Like Mobile Device. Such data left on the Registered Device or transfer of any data or information off the Registered Device, if done by M1 or FoneCare+ Pro Provider, will be done entirely at your own In the event there is any inconvenience, delay, loss, misappropriation of or damage to any data or information, you agree not to hold M1 or FoneCare+ Pro Provider responsible or liable for any such damage to you.
• Service Request Fee – The Service Request Fee will be payable to FoneCare+ Pro Provider by Credit Card over the phone at the time of your Service Request.
• No Representation or Warranty
  • M1 makes no representation or warranty that any Like Mobile Device will be identical, of the same colour or offer the same functionalities as your Registered Device.
  • In respect of a Device Refresh and/or Battery Replacement, M1 makes no assurances, guarantees or warranties, either express or implied, about the performance of a Device Refresh or Battery Replacement. M1 shall not be liable for (i) any loss of data and/or user content on your Registered Device and any misuse of data and/or user content on your Registered Device arising from your failure to delete the same; (ii) any loss associated with timing for collection of your Registered Device or return of your Registered Device following a Device Refresh or Battery Replacement; (iii) any damage sustained to your Registered Device arising from the inspection and/or diagnostics of your Registered Device or the Device Refresh or Battery Replacement service generally; (iv) any loss or damage to any Device Accessories; and (iv) any damage sustained to your Registered Device in transit from time of collection from you until the return of the Registered Device to you.
• Eligibility Conditions for a Device Refresh - A Registered Device qualifies for a Device Refresh on the condition that the screen can be replaced without requiring any other component to be replaced or serviced. If the replacement of the screen requires any other component to be repaired or serviced, or the screen of the Registered Device cannot be replaced without other parts being repaired or serviced, the Registered Device does not qualify for a Device Refresh, in which case you may choose for the Registered Device to be returned or proceed with a Swop. For the avoidance of doubt, tablets (including iPads), wearables and laptops are not eligible for Device Refresh. 
• Eligibility Conditions for a Battery Replacement
  • Service – You may request for a replacement of the battery of your Registered Device. Any issues caused by this Battery Replacement may affect your manufacturer’s warranty coverage.
  • Eligibility – A Registered Device does not qualify for a Battery Replacement if (i) it is less than 12 months from the date the Registered Device was successfully registered; (ii) it has a battery capacity of 80% or more (for iPhones) or is not graded as “bad” or “weak” (for Samsung Mobile Devices), (iii) it has a bloated or swollen battery, (iv) any repairs are required other than a Battery Replacement or (v) it is found to contain any Modifications.
  • Upon our receipt of your Registered Device, the suitability of your Registered Device will be assessed for the Battery Replacement. M1 reserves the right not to proceed with the Battery Replacement for any reason. In such event, your Registered Device will not be accepted for Battery Replacement and will be returned to you. The Battery Replacement Fee will be refunded in full.
  • For the avoidance of doubt, tablets (including iPads), wearables and laptops are not eligible for Battery Replacement.

7. Service Request Fulfilment

• Address – The delivery must be to your registered or billing address associated with your M1 account on: (i) the main island of Singapore; (ii) Sentosa; or (iii) Jurong Island and the outlying islands of Singapore. The Like Mobile Device will not be delivered to a post office box, MRT station, shopping centre, car park or any other public place. Where a delivery is to Jurong Island or the outlying islands of Singapore, you will be responsible for obtaining all necessary security clearances for the delivery. International delivery may be possible, contact the FoneCare+ Pro Contact Centre for further details about delivery timings and charges.
• Swaps and Replacements
  • Delivery Timings – The delivery of a Like Mobile Device will be via Courier on Monday to Saturday, excluding Sunday and public holidays (“Delivery Days”). Delivery times for the main island of Singapore and Sentosa will be as per the times set out in the table below subject to any extensions as may be required for (i) Force Majeure events; (ii) where the Courier delays such delivery; or (iii) where it is deemed necessary to perform additional verifications relating to your Service The FoneCare+ Pro Contact Centre will advise you on the time frame for deliveries to Jurong Island and the outlying islands of Singapore.
  • Registered Mobile Device

* For delivery times that fall on a Sunday or public holiday, the delivery will occur on the next day that is not a public holiday.

# If you elect the option of a Backorder, then the delivery times set out above will not apply to your Service Request.

• Registered Gadget – You will receive your Like Mobile Device in respect of a Service Request for your Registered Gadget within 5 business days from the time you accept the specific Like Mobile Device offered to you by the FoneCare+ Pro Contact Centre.
• Delivery Costs – Deliveries to an address in Singapore will be made at no charge to you except that any deliveries: (i) after one failed attempts on a Delivery Day; or (ii) scheduled for Sunday or a public holiday (if such option is made available to you), will be subject to a surcharge to be paid by you in advance by Credit Card. An additional charge of $45.00 (including GST) will apply per delivery following one failed attempt at delivery. M1 has the sole discretion to amend this from time to time.
• Walk-in – You may also choose to collect the Like Mobile Device from an authorized centre indicated by the FoneCare+ Pro Contact Centre. You may make an appointment for collection at the following timings:

* This refers to the time when your Service Request is accepted via the FoneCare+ Pro Contact Centre.

# Pick-up time shall be on Monday to Saturdays only, excluding Sundays and public holidays.

• The Like Mobile Device will not be delivered in original

• Device Refresh and Battery Replacement
  • You must make an appointment via the FoneCare+ Pro Contact Centre and you must select for your Registered Device to be either (a) picked up and returned by courier or (b) dropped off and collected by you at authorised centres (which will be indicated by the FoneCare+ Pro Contact Centre).
  • Pick-up and Return – The fulfilment times for the main island of Singapore and Sentosa will be as per the times set out in the table below subject to any extensions as may be required for (i) force majeure events; (ii) where the courier delays such pick-up or delivery; or (iii) where we deem it necessary to perform additional verifications relating to your Service Request. The FoneCare+ Pro Contact Centre will indicate the time frame and additional costs for pick-ups and deliveries to Jurong Island and the outlying islands of Singapore.

*This refers to Apple and Samsung Mobile Devices only. Separate fulfilment timings will apply for non-Apple and non-Samsung Mobile Devices, which will be provided to you by the FoneCare+ Pro Contact Centre when you make a Service Request. Please also note that fulfilment timings may change from time to time depending on parts availability and/or stock availability of Devices.

** This refers to the time when your Service Request is accepted via the FoneCare+ Pro Contact Centre.

• Drop-off and self-collection – The fulfilment timing will be advised by the FoneCare+ Pro Contact Centre.

• Delivery formalities – In order to complete the Service Request, the Courier delivering the Like Mobile Device or pick-up and return of your Registered Device for a Device Refresh or Battery Replacement:
  • will ask for and verify the same NRIC you provided when enrolling for the Program;
  • in the case of a Swap, Device Refresh or Battery Replacement:
    • will verify that the Device you are presenting is the same as the Registered Device (by comparing the make, model and IMEI of the Registered Device against that of the Device you present) and collect the Registered Device from you (the “Original Registered Device”); and
    • may inspect the Registered Device to see if there is any Modification; and
  • will deliver the Like Mobile Device in case of a Swop or pick-up and return your Registered Device in case of a Device Refresh or Battery Replacement (the “Delivered Device”) to you alone (and no proxy will be accepted).
• The Delivery Time will be the time the Delivered Device comes into your
• As at the Delivery Time in respect of a Swap or Replacement, you acknowledge that:
  • the Delivered Device becomes your Registered Device;
  • the Delivered Device is sufficient consideration for you to transfer ownership of the previous Registered Device and you have relinquished all rights in the previous Registered Device; and
  • in the case of a Swap, the Original Registered Device will not be returned to
• Incorrect Device – In the case of a Swap (i) if the make, model or IMEI of the Device you present does not correspond to that of the previous Registered Device, then the Service Request will not be completed; or (ii) if M1 discovers that the Device received via the Courier was not the Registered Device at the time the Service Request was completed, then you must provide to us the correct Registered Device within 7 days of the Delivery Time at your own cost and if you fail to do, the Swap will be treated as a Replacement and you will be charged the Additional Fee.
• Failure to disable locking – In the case of a Swap, if we discover that you did not turn off the personal lock security feature on the Original Registered Device received via the Courier, the Swap will be treated as a Replacement and you will be charged the Additional Fee. In the case of a Device Refresh or Battery Replacement, the Registered Device will be returned to you without the Device Refresh or Battery Replacement being carried out, and you will not be refunded the Device Refresh Fee or Battery Replacement Fee.
• Modified Devices – In the case of a Swap, Device Refresh or Battery Replacement, if we discover that the Original Registered Device received via the Courier has been subject to Modification, then we may at our discretion:
  • reject the Service Request at the time the Registered Device is tendered to the Courier and your Service Request will be considered Any Service Request Fee paid will be refunded to you;
  • where received via the Courier:
    • the Swap will be treated as a Replacement and you will be charged the Additional Fee; or
    • the Registered Device tendered to the Courier will be returned to you at your cost. You must also return the Device provided as a Swap. Your Service Request will be considered cancelled. Any Swap Fee paid will be refunded to you upon your return of the Device provided as a Swap.
  • Warranty – You are entitled to a 12-month warranty for each (i) Like Mobile Device; (ii) Device Refresh; and (iii) Battery Replacement against manufacturer malfunctions and defects, that starts from the Delivery Time of the Delivered Device. You may make a warranty claim by contacting the FoneCare+ Pro Contact Centre (“Warranty Request”). A Warranty Request will be handled in the same way as a Service Request except that a Warranty Request will not count towards your Limit and the Service Request Fee will not be payable.
  • Acknowledgement
    • At any time prior to the Delivery Time, you may be required to sign an acknowledgment or declaration form when you make a Service Request.
    • You acknowledge that:
      • any Device provided to you as a result of a Service Request is intended to be used by you on the Mobile Plan associated with the Agreement and not to be sold, transferred, displayed for sale or hired nor are the Program or Services intended to be used for commercial gain;
      • in the case of a Swap, Device Refresh and Battery Replacement, all data on the Original Registered Device or Registered Device will be deleted without further reference to you;
      • in the case of a Replacement, the previous Registered Device is not in your possession and M1 or its assignee (if any) including FoneCare+ Pro Provider is entitled to register the IMEI of the previous Registered Device with the Singapore Police Force and to take any action that it deems necessary to recover the previous Registered Device;
      • where your Registered Device is replaced under a warranty claim directly with the OEM, that you have the responsibility of contacting us through the FoneCare+ Pro Contact Centre to inform of the replacement IMEI number and to provide proof of the replacement of the Registered Device; and
      • in the case of a Swap or Replacement, title in the previous Registered Device is transferred to M1 or FoneCare+ Pro Provider in accordance with clause 2.

8. Term, Termination and Suspension

• Duration – Your Subscription commences from the Start Date and continues until:
  • you terminate the Program via https://m1fonecare.asurion.com/terminate; or
  • otherwise terminated in accordance with this clause 8 (the “Term”).
• Termination by M1 – M1 may immediately terminate your Program and the

Agreement at any time if M1 reasonably believes that:

• you are using the Services (whether intentionally or not) in a way that may adversely impact the reputation of M1;
• you are using the Services in a manner which is, or is reasonably believed to be, (i) fraudulent, illegal or related to any criminal activity or (ii) intended to make a commercial gain;
• you have breached or abused these Terms or engaged in cheating;
• you are or may become bankrupt or unable to pay your debts as they fall due;
• you have provided M1 with incorrect, false or incomplete, information;
• you have failed to provide any additional information that M1, or FoneCare+ Pro Provider may request (including identity information, acknowledgment, declaration or a statutory declaration);
• you have ported your mobile number from M1 or your Mobile Plan has been terminated;
• you are likely to create imminent harm or harass or are abusive to any personnel of M1 or FoneCare+ Pro Provider, its service providers, sub-contractors and agents; or

for any other or no reason at M1’s discretion.

• Automatic – Your Program and the Agreement will terminate immediately if:
  • your Mobile Plan is terminated by you or by M1;
  • you transfer, retail, sell, display for sale or hire your Registered Device or

Mobile Plan to another person; or

• M1 discovers that your Registered Device is reported as lost or stolen with the Singapore Police Force; or
• you migrate the Registered Device to a prepaid Mobile Plan.

• Consequences of termination
  • No reactivation – If any Program has been terminated for a Registered Device,

the Program cannot be reactivated for the same previously registered Device.

• Prohibition – With respect to a NRIC, if you have been previously rejected or terminated from a Program, or any service similar to the Program where the FoneCare+ Pro Provider is the service provider, you will not be eligible to apply for the Program.
• Service Requests – If you have made a Service Request which is not fulfilled as at the time of the termination, the Service Request may be cancelled and any Service Request Fee paid refunded to you.

• Suspension of your Mobile Plan – In the event that (a) you voluntarily suspend your Mobile Plan for a limited time, or (b) M1 suspends your Mobile Plan for whatever reason; this Agreement, your Program, your eligibility to receive the Services and corresponding Monthly Fees will be suspended in relation to a Registered Device, for the period during which your Mobile Plan is suspended.
• Communication of termination – M1 may communicate termination of your

Subscription by telephone call, letter or SMS.

9. Change of Registered Device and Upgrades

• Your Registered Device may not change except for:
  • the change made following a Swap or a Replacement or an Upgrade; or
  • the exchange of your Registered Device under an OEM’s warranty scheme for a new Device which is identical to the make and model of your Registered Device. You must inform us through the FoneCare+ Pro Contact Centre of such change and provide proof of the exchange where necessary in order for us to update our records with the IMEI of such new device, from which time the new Device will become the Registered Device.
• Upgrades
  • You are under no obligation to request an Upgrade. To make a request for an

Upgrade (“Upgrade Request”) you must:

• go to a Retail Store to submit your Registered Device for an inspection to determine if the Registered Device is in Good Working Condition;
• if your Registered Device is not an iPhone, pay a reduced Early Re- contract Fee to M1 at the Retail Store at the Upgrade Time (if your Registered Device is an iPhone, your Early Re-contract Fee is waived);
• enter into a new Mobile Plan for a minimum subscription period of 24 months; and
• enter into a new Agreement for the Eligible Device received from M1

pursuant to the Upgrade Request with an NRIC not being an Ineligible ID.

• If your Upgrade Request is accepted, you will receive a credit amount (an “Upgrade Credit”) that will be used to set-off your:
  • Early Re-contract Fee; and
  • if any Upgrade Credit balance remains after setting-off your Early Re- contract Fee, payment for the Eligible Device received from M1 pursuant to the Upgrade Request.

Unless otherwise communicated to you by M1, the Upgrade Credit you receive depends on your Registered Device as follows:

* Device RRP is the recommended SGD retail price of your Device (including GST) on the date the Device was launched with M1.

• Eligibility – You may only make an Upgrade Request if:
  • The model of your Registered Device is: (i) the same model that you enrolled in the Program on your Start Date; and (ii) is a model sold by M1 on the Start Date;
  • the date of the Upgrade Request is within the Upgrade Eligibility Period;
  • the Device is in Good Working Condition;
  • you have paid all Monthly Fees due under this Agreement and charges under the Mobile Plan;
  • your Subscription and your Mobile Plan remain active as at the time of the Upgrade Request and your Registered Device was active on M1’s network before the time of the Upgrade Request; and
  • you have been issued an upgrade voucher by M1.
• M1’s discretion – You acknowledge that the determination of whether the

Registered Device is in Good Working Condition is in M1’s sole discretion at:

(i) the Upgrade Time; and (ii) upon any further inspection that M1 reasonably performs after the Upgrade Request.

• The day on which M1 confirms to you that your Upgrade Request is accepted is the Upgrade Date and the time your Upgrade Request is accepted is the Upgrade Time.
• Registered Device – Upon the new Device being provided to you pursuant to an Upgrade, that new Device will become the Registered Device and the Device you tendered at the Retail Store is the Returned Device.
• Title and rights – Title in and any rights to the Returned Device transfer to M1, and then immediately to FoneCare+ Pro Provider, on the Upgrade Date. You hereby assign to M1 all associated rights and benefits of any OEM’s

9.2.8         Conditions

• The Device tendered at the Retail Store must be the Registered Device.
• If further inspection by M1 reveals that the Returned Device: (i) does not meet the requirement of being in Good Working Condition; or (ii) is not the original Registered Device, you will not be eligible for the Upgrade Credit.
• You acknowledge that M1 is not responsible for any data or information left on the Returned Device. In the event there is any inconvenience, delay, loss, misappropriation of or damage to any data or information on the Returned Device, you agree not to hold M1 or FoneCare+ Pro Provider responsible or liable for any such damage to you. M1 and FoneCare+ Pro Provider disclaim all liability to you.
• Mismatched device – If: (i) the Returned Device is not the Registered Device; or (ii) M1 finds evidence that you did not have title to the Returned Device at the Upgrade Time, M1 may ask you to provide an explanation. If you cannot provide sufficient explanation, the Returned Device will be dealt with in accordance with the law, and it may be returned to you or sent to the relevant authority. In addition, M1 may require you to return any Upgrade Credit you have used.
• If your Registered Device has been previously registered with FoneCare+ Pro for any plan not being the Plan, that Device will not be eligible for an Upgrade.

• Refunds – You will not be entitled to a refund of any Monthly Fees if you do not use the Upgrade or if M1 terminates the Service of providing an Upgrade as part of the Program for any reason at any time.

10. Tech Buddy

• Tech Buddy is available to you if you are enrolled in FoneCare+ Pro.
• TB Requests – You may use Tech Buddy to make a request for tech support (a “TB Request”) via the FoneCare+ Pro Contact Centre or M1’s My M1 mobile application. You cannot make a TB Request at a Retail Store. You are entitled to as many TB Requests as you require, provided you comply with these Terms.
• Conditions – Your TB Request will only be accepted if M1 reasonably believes that:
  • the IMEI of the Registered Device, subscriber’s name, mobile phone number and NRIC under which the account is active are correct and correspond with the information you give at the time of enrolment in the Program;
  • your Subscription and your Mobile Plan remain active as at the time of the TB Request and your Registered Device was active on M1’s network before the time of the TB Request;
  • all outstanding Monthly Fees under this Agreement and charges under the

Mobile Plan are paid on their due dates;

• you are not using the Program in a manner which is: (i) fraudulent, illegal or related to any criminal activity; (ii) intended to breach, subvert, interfere with or contravene any third party policies or terms of use; or (iii) intended to make a commercial gain; and
• the Registered Device has not been the subject of Modification.

• Your use of Tech Buddy is subject to additional terms of service as stipulated and which you accept by using Tech Buddy. In addition, if you use Tech Buddy or make a TB Request, certain data and information may be collected, used and disclosed, details of which are located in the Asurion Policy. By using Tech Buddy or making a TB Request, you agree to the Asurion Policy and the Tech Buddy terms of service.

11. Security Advisor

• Security Advisor is only available to you if you are enrolled in FoneCare+ Pro.
• SA Access – You may access the Security Advisor portal for security advisory services in respect of your online presence (a “SA Access”) via https://m1fonecare.asurion.com/securityadvisor. SA Access is not available at a Retail Store. You are entitled to SA Access provided you comply with these Terms.
• Conditions – Your SA Access will only be accepted if M1 reasonably believes that:
  • the IMEI of the Registered Device, subscriber’s name, mobile phone number and NRIC under which the account is active are correct and correspond with the information you give at the time of enrolment in the Program;
  • your Subscription and your Mobile Plan remain active as at the time of the SA Access and your Registered Device was active on M1’s network before the time of the SA Access;
  • all outstanding Monthly Fees under this Agreement and charges under the

Mobile Plan are paid on their due dates;

• you are not using the Program in a manner which is: (i) fraudulent, illegal or related to any criminal activity; (ii) intended to breach, subvert, interfere with or contravene any third party policies or terms of use; or (iii) intended to make a commercial gain; and
• the Registered Device has not been the subject of Modification.

• Your use of Security Advisor is subject to additional terms of service as stipulated and which you accept by using Security Advisor. In addition, if you use Security Advisor, certain data and information may be collected, used and disclosed, details of which are located in the Asurion Policy. By using Security Advisor, you agree to the Asurion Policy and the Security Advisor terms of service.

12. Data privacy

• You confirm that you have read, understood and give consent to the M1 Data Protection Policy which may be found at m1.com.sg/dataprotection (“DP Policy”) which apply to the Program.
• You also agree that by applying to enrol for, or continuing to use, the Program, you are:
  • giving consent to M1 and its service provider (and data intermediary, for the purposes of the Personal Data Protection Act 2012 of Singapore as may be amended from time to time (“PDPA”)) FoneCare+ Pro Provider that the information collected from you (“Personal Information”) will be used and/or disclosed (a) in accordance with the DP Policy, (b) for the purposes of (i) assessing your eligibility to enrol, and continue to be enrolled, for the Program or use the Services; (ii) providing you with the Program and Services; (iii) allowing direct and indirect contact with you in connection with the Program and Services (including digital advertising in connection with Tech Buddy / Security Advisor prior to your use of Tech Buddy and/or Security Advisor) and (iv) managing commercial risks, and preventing, detecting, and investigating suspected illegal activity, fraud, or disputes (collectively the “Purposes”) or (c) to any relevant governmental and/or regulatory authorities where legally required;
  • giving M1 the right to give FoneCare+ Pro Provider the right to copy, modify and adapt your Personal Information in an aggregated, non-personally identifiable and anonymised manner as FoneCare+ Pro Provider sees fit; and
  • as a prerequisite to enrolling and using the Program, consenting to FoneCare+ Pro Provider storing or hosting data with FoneCare+ Pro Provider’s affiliates and service providers in Singapore or other countries, for the Purposes. The recipients of this data are bound by local laws, legally enforceable agreements or legally binding corporate rules which provide a standard of protection that is at least comparable to the protection under the PDPA.
• In addition, by using Tech Buddy and/or Security Advisor or making a TB Request and/or using the SA Access, you acknowledge that you have read, understood and given consent to FoneCare+ Pro Provider collecting, using, disclosing, storing and transferring your personal information in accordance with the Asurion Policy.

13. Transition

• For the avoidance of doubt, if you have transitioned from a previous version of FoneCare+ Pro, there will be no change to:
  • the way your 12-month rolling period is calculated for the purposes of your Limit (i.e. it will continue to be calculated from your most recent Delivery Date); and
  • your Start Date for the purposes of clauses 3 and 8.1 and your Upgrade Eligibility Period if applicable.

14. Miscellaneous

• Subject to change, withdrawal, termination and suspension – The Program, Services, these Terms and the fees are subject to change (and in the case of Program or Services, withdrawal), termination, or suspension at any M1 will notify you of the changes through the Website and if you continue your Subscription to the Program after such changes are notified, you will be deemed to have agreed to those changes.
• Force majeure – The Program and Services in general and completion of Service Requests in particular are subject to events beyond M1’s reasonable control. If such events occur, the Program, Services and any pending Service Requests may be suspended by M1 until future notice, and M1 will not be liable to you in such event.
• Agents and third parties – M1 may mandate a third party to provide the Program and Services and collect any Service Request Fee on its behalf, but in any case your sole recourse will be against M1 and not such third party.
• Extension – To the extent that M1 wishes to offer you an extension to the Plan, separate terms and conditions shall apply to that extension.
• Exclusions – Apart from the limited warranty expressly provided for in clause 10 of these Terms, M1 expressly and to the fullest extent permitted by law disclaims all warranties of any kind, whether (i) express; (ii) implied; or (iii) statutory, including, but not limited to the implied warranties of merchantability and fitness for a particular purpose. M1 will, to the fullest extent permitted by law, not be responsible for any loss or damage caused to you because of the actions of any employee or any person or representative of M1 who acts beyond their authority. M1 shall, to the fullest extent permitted by law, not be liable for any direct or indirect loss or damage caused to you in respect of any matter howsoever arising in connection with the provision or your use of the Program or Services.
• Indemnity – You agree to defend, indemnify and hold faultless M1, its associates, service providers (including FoneCare+ Pro Provider), subcontractors and their directors, officers, successors and assigns, from and against any and all liabilities, damages, losses, costs and expenses caused by or arising out of your use of the Program or Services.
• Limitation on liability – Without prejudice to the generality of the preceding statements, under no circumstances will M1 or its service providers, including FoneCare+ Pro Provider, its affiliates or sub-contractors, be liable for any indirect, incidental, consequential, special or exemplary damages arising out of or in connection with the provision or your use of the Program or Services. M1 and its sub- contractors’ aggregate liability to you (whether based in contract, negligence, strict liability, statute or other theory of liability) will not exceed: (i) three times the value of your Monthly Fee; or (ii) SGD 1000, whichever is the lesser. Any and each of the M1 sub-contractors shall be entitled to the benefit of and to enforce this paragraph.
• Severability – If any provision or wording of the Agreement is found to be invalid or unenforceable, the remainder of the Agreement, or the application of such provision to persons other than those to whom it is held invalid or unenforceable, will not be affected and the Agreement will be construed to omit such invalid or unenforceable
• Governing law – The Agreement will be governed by and construed in accordance with the laws of Singapore, without regard to conflicts of law provisions.
• Entire agreement – The M1 General Terms and Conditions available at m1.com.sg (“General Terms”) apply and are deemed incorporated herein. In the event of inconsistency between these Terms and the General Terms, these Terms prevail.
• M1 may from time to time offer promotions relating to the Program. Any such promotions shall be governed by the terms and conditions attached thereto by M1, and by these Terms to the extent that the promotion’s terms and conditions are silent. In the event of any conflicts between a promotion’s terms and conditions and these Terms, the promotion’s terms and conditions shall prevail.

15. Contacting us

To make a Service Request or if you have any queries, complaints or feedback regarding the Program, please contact the FoneCare+ Pro Contact Centre at https://m1fonecare.asurion.com/.

16. Definitions

• Additional Fee means an amount equivalent to the difference between the Swap Fee and the applicable Replacement Fee for a Device.
• Agreement means these Terms which set out the agreement between you and M1.
• Asurion Policy means the FoneCare+ Pro Provider’s privacy policy available at https://www.acom.sg/eng/privacy-policy/.
• Courier means a person appointed to deliver Like Mobile Devices in accordance with the Program.
• Credit Card includes: (i) VISA, MasterCard and American Express credit cards; and (ii) VISA and MasterCard debit cards.
• Device means Mobile Device or
• Device Accessory or Device Accessories means anything that is either: (i) provided by the original manufacturer in the box with a Device; or (ii) sold separately to be used in conjunction with a Device. It includes (i) batteries; (ii) SIM cards; (iii) memory cards; (iv) chargers; (v) ear buds; (vi) boxes; (vii) cases; (viii) cables; (ix) mounts; and (x) docking
• Early Re-contract Fee means the prevailing early termination fee applicable to your

Mobile Plan as advised by M1.

• Eligible Device means a Device supplied to you as new by M1 and registered at the time of purchase of your Mobile Plan.
• FoneCare+ Pro means the program set out in clause 1 of these Terms.
• FoneCare+ Pro Contact Centre means a website dedicated to the Program through which you can access certain services, information and assistance.
• Gadget means smart watches or tablets that was launched by Apple or Samsung in Singapore with a valid IMEI. For the avoidance of doubt, this excludes any (i) WIFI-only smart watches or tablets, (ii) limited edition models, or (iii) any accessories.
• Good Working Condition means a Device that:
  • can turn on and off using Device battery power;
  • includes a fully functioning battery;
  • functions normally, including: (i) is capable of making and receiving calls; (ii) can connect to the internet; (iii) can be charged fully; and (iv) has a touchscreen that is working properly;
  • is free from physical damage (except normal wear and tear), including: (i) no cosmetic defects such as chips, dents or deep scratches; (ii) no liquid damage or corrosion; (iii) a screen and casing that is not cracked or discoloured; (iv) connectors that are not damaged; and (v) a SIM reader that is not faulty or broken;
  • is not the subject of Modification;
  • is not registered on the Singapore Police Force lost or stolen property databases; and
  • for the purposes of Upgrade eligibility:
  • has had a factory reset performed and all of your confidential data removed;
  • has had the SIM card and any removable storage media removed; and
  • has all activation and device locking features such as Find My iPhone or other such features disabled.
  • GST means goods and services
  • IMEI means international mobile equipment identity.
  • Ineligible ID means a valid identification document for which the Program or services similar to the Program have previously been provided and for which M1 has exercised its right to terminate the Program.
  • Hardware Modification means any modification made to a Device’s hardware not undertaken or authorised by the OEM.
  • Like Mobile Device means a Device, compared to the Registered Device, that:
    • may be new or refurbished;
    • is of similar kind, quality and functionality;
    • if it is refurbished, it may contain original or non-original manufacturer parts;
    • has same or greater memory;
    • may be a different make, model or colour;
    • has a different IMEI; and
    • does not include any Device Accessories.

A reference to “Like-for-Like” mobile device in any marketing material is a reference to a Like Mobile Device.

• M1 (or we) means M1 Limited (Reg. 199206031W).
• Mobile Device means a mobile wireless device with a valid IMEI that (i) has a display screen; (ii) supports one or more wireless network connectivity options; and (iii) that is operated using voice, touch or a miniature keyboard. It does not include any (i) WIFI-only devices, (ii) Device Accessories, (iii) limited edition models, (iv) feature phones (including but not limited to bar phones) or (v) Gadgets.
• Modification means Software Modification or Hardware Modification or
• NRIC means a valid identification document issued or accepted for verification of identity in Singapore.
• OEM means original equipment manufacturer of the Device.
• Registered Device means a Registered Mobile Device or Registered Gadget.
• Registered Gadget means an Eligible Device (which is a Gadget) which M1 has registered with reference to its IMEI for one or more of the Program in accordance with these Terms.
• Registered Mobile Device means an Eligible Device (which is a Mobile Device) that M1 has registered with reference to its IMEI for one or more of the Program in accordance with these Terms.
• Retail Store means any retail store in Singapore owned or approved by M1 to sell M1 services.
• Services mean the services outlined in clause 1 of these Terms.
• Software Modification means any modification made to a Device’s operating system not undertaken or authorised by the OEM and includes software modification known as ‘jail-breaking’ and ‘rooting’.
• Start Date means the date upon which you enrol for your Program.
• Subscription means your subscription to your Program.
• Upgrade Eligibility Period means the period that: (i) starts on the day that is at the start of the 12th month after your Start Date; and (ii) ends on the day that is at the end of the 20th month after your Start Date. To illustrate, if the Start Date was 15 January 2020, the Upgrade Eligibility Period is from 15 December 2020 to 14 August 2021, both dates inclusive.
• Website means the M1

THESE TERMS AND CONDITIONS (TERMS) SET OUT THE BASIS OF M1'S PROVISION OF FONECARE+ LITE TO YOU. PLEASE READ THESE TERMS CAREFULLY. M1 MAY MAKE CHANGES TO OR REVISE THESE TERMS AT ANY TIME WHICH WILL BE PUBLISHED AT WWW.M1.COM.SG. YOUR CONTINUED USE OF FONECARE+ LITE CONSTITUTES YOUR ACCEPTANCE TO BE BOUND BY THESE TERMS. PLEASE ENSURE THAT YOU CHECK BACK PERIODICALLY TO ENSURE THAT YOU ARE AWARE OF ANY SUCH CHANGES OR REVISIONS.

Program and Service Summary

1. The FoneCare + Lite program includes the ability to request a Like Mobile Devicein exchange for your Registered Device if your Registered Device is in your possession (a Swap) by paying a Swap Fee(the Program).
2. Plan
   1. The Program is offered on a monthly basis (Plan).
   2. The Program is supported by NEW Asurion Singapore Pte Ltd (CRN 201217148R), as a service provider of M1 (FoneCare+ Lite Provider).
   3. M1 has the discretion to not offer all or any part of the Program , Service, and/or Plan at all times. 3.
3. Enrolment and Registration
   1. Eligibility Criteria - In order to apply for enrolment for a Program for an Eligible Device you must:
      1. be an individual subscriber to selected M1 SIM-only postpaid mobile plan (your Mobile Plan) together with an Eligible Device
      2. satisfy the requirements set out in clause 3.3.2 below;
      3. not be in default of any payment obligations in relation to your Mobile Plan; and 3
      4. not have an Ineligible ID.
   2. Rejection of enrolment
      1. M1 reserves the right to reject your enrolment for the Program. You will be informed of such rejection by SMS, telephone or email. You agree that M1 may use the contact details which you provided to M1 for your Mobile Plan for such purpose.
      2. M1 has the right to reject your application if: (i) any of the eligibility criteria in clause 3.1 or 3.3 are not met; (ii) you have previously been rejected or terminated from the Program or any service similar to the Program; or (iii) for any reason whatsoever or howsoever arising or no reason in its discretion.
   3. Enrolment condition
      1. You may enrol for a Program for multiple Eligible Device s (each with a separate Agreement, mobile phone number and Mobile Plan).
      2. At the time of application for enrolment in the Program , the Eligible Device must be:
         1. owned by you;
         2. not subject to any third party interests;
         3. licensed for use in Singapore;
         4. used by you on an M1 SIM only postpaid mobile plan;
         5. a model that is less than two (2) years from the date it was launched and sold by M1; subject to which M1 is entitled to accept or reject your enrolment request at M1's sole discretion.
   4. Registration of Eligible Device
      1. You may register your Eligible Device at https://m1fonecare.asurion.com at any time after enrolment in the Program. .
      2. At the time of registration, your Eligible Device must (i) satisfy all the conditions set out in clause 3.3.2 above and (ii) be verified by SmartScan to be in Good Working Condition.
      3. M1 reserves the right to reject your application to register your Eligible Device. You will be notified of the outcome of your application to register your Eligible Device by SMS, telephone or email within 1 working day from the time of application.
4. Fees
   1. Monthly Fee
      1. You will not pay any fees for your Subscription to your Program for the Initial Term.
      2. Service Request Fee - For each request for a Swap permitted under these Terms (a Service Request), you will pay the Swap Fee.
      3. The Service Request Fee is based on the tier set out in the table below applicable for your Registered Deviceas set out in your Agreement ("Tier"):

         	iPhones and iPads				Other Devices
         	Device RRP less than $1,000*	Device RRP $1,000 to $1,500*	Device RRP $1,501 to $2,000*	Device RRP more than $2,000*	Device RRP less than $600*	Device RRP $600 to $1,500*	Device RRP more than $1,500 (non-foldable devices) or less than S$2,000 (foldable devices)*	Device RRP more than S$2,000 (foldable devices only)
         Swap Fee	$160.00	$175.00	$260.00	$300.00	$75.00	$125.00	$240.00	$500.00

         * Device RRP is the recommended SGD retail price of your Device (including GST ) on the date the Device was launched with M1.

         ~ Calculated from your Start Date .

      4. Incorrect Device - In the event that the Deviceclaimed to be the Registered Device for the purpose of a Swap is not the Registered Device, you must pay the Additional Fee.
      5. All fees and Device prices set out in clause 4, 7 and 9 are inclusive of GST at the prevailing rate. In the event of a change to the rate of GST, M1 reserves its right to adjust the fees and prices accordingly.
5. Service Request
   1. Service Request - You may make a Service Request by contacting the FoneCare+ / FoneCare+ Lite Contact Centre.
   2. Conditions - The FoneCare+ Lite Contact Centre will only accept Service Requests in respect of an Eligible Device if:
      1. the Eligible Device has been successfully registered pursuant to clause 3.4 (a Registered Device);
      2. the IMEI of the Registered Device, subscriber's name, mobile phone number and NRIC under which the account is active are correct and correspond with the information you give at the time of enrolment in the Program;
      3. your Subscription and your Mobile Plan remain active as at the time of the Service Request and your Registered Device was active on M1'snetwork before the time of the Service Request ;
      4. you provide any additional information, including any declarations or acknowledgements, as reasonably requested by us. FoneCare+ Lite Provider has the sole discretion to reject any Service Request if the information provided by you is suspected or proven to be false, incomplete or of fraudulent nature, even after the Service Request has been accepted;
      5. you do not have another Service Requestpending or unfulfilled under any Agreement;
      6. we have no reasonable belief that you have transferred, retailed, sold, or hired your Registered Device to another person;
      7. the Service Request is not for a Device Accessory;
      8. the Registered Device has not been the subject of Modification;
      9. charges under the Mobile Plan are paid on its due date; andwe reasonably believe that you are not using the Programs or the Services in a manner which is, or is reasonably believed to be, (i) fraudulent, illegal or related to any criminal activity, or (ii) intended to make a commercial gain.
   3. The day on which the FoneCare+ Lite Contact Centre confirms to you that your Service Requestis accepted is the Acceptance Date and the time your Service Request is accepted is the Acceptance Time .
   4. Limits
      1. You may make one Service Request for a Swap in any rolling 12 month period (your Limit). The rolling 12 month period starts from the date a given Swap is delivered to you (Delivery Date).
      2. To illustrate, if you have made a Service Requestsfor a Swap then you may not make any Service Request for 12 months from the Delivery Date of such Service Request.
   5. Information - When you make a Service Request, you are not required to establish that your Registered Device is broken, damaged or that any analogous event has occurred.
   6. Like Mobile Device - At the time of the Service Requestyou will be informed of the Like Mobile Device to be provided to you as a Swap.
      1. If you do not wish to accept the Like Mobile Device offered for any reason, in our discretion we may offer you the option to wait up to 30 days for a Device of identical specifications as the Registered Device to become available (Backorder).
      2. You will be informed of the availability of the Like Mobile Device before or upon the expiry of the Backorder.Upon being contacted, you must:
         1. accept the Like Mobile Device and then such Device will become your Registered Device; or
         2. decline the Like Mobile Device and then your Service Request will be automatically cancelled and any Service Request Fee you have paid will be refunded to you.
6. Swap
   1. Preparation - You must turn off any personal lock security feature (for example, Find My iPhone) before you provide the Registered Device to the Courier.
   2. Title and rights - Title in and any rights to the Registered Device transfer to M1, and then immediately to FoneCare+ Lite Provider, on the Acceptance Date of your Service Request relating to that Registered Device. You hereby assign to M1 all associated rights and benefits of any OEM's warranty.
   3. Compliance - M1 reserves the right to cancel your Service Request at any time if M1 discovers that the Registered Device is reported as lost or stolen with the Singapore Police Force.
   4. Actions - As the owner of the previous Registered Device, M1 or FoneCare+Lite Provider (as the case may be) may: (i) register the IMEI of the device with the Singapore Police Force and any other relevant local authorities; and (ii) take any other action consistent with ownership of the previous Registered Device that it deems necessary.
   5. Data left on Device and Transfer - Where possible, you are advised to delete all of your data from the Registered Device before the Delivery Time. M1 and FoneCare + Lite Provider are not responsible for data you left on the Registered Device and will not transfer any such data or information between the Registered Device and the Like Mobile Device. Such data left on the Registered Device or transfer of any data or information off the Registered Device, if done by M1 or FoneCare+Lite Provider, will be done entirely at your own risk. In the event there is any inconvenience, delay, loss, misappropriation of or damage to any data or information, you agree not to hold M1 or FoneCare + Lite Provider responsible or liable for any such damage to you.
   6. Service Request Fee - The Service Request Fee will be payable to FoneCare+ Lite Provider by Credit Card over the phone at the time of your Service Request.
   7. No Representation or Warranty - M1 makes no representation or warranty that any Like Mobile Device will be identical, of the same colour or offer the same functionalities as your Registered Device .
7. Delivery
   1. Address - The delivery must be to your registered or billing address associated with your M1 account on: (i) the main island of Singapore; (ii) Sentosa; or (iii) Jurong Island and the outlying islands of Singapore. The Like Mobile Device will not be delivered to a post office box, MRT station, shopping centre, car park or any other public place. Where a delivery is to Jurong Island or the outlying islands of Singapore, you will be responsible for obtaining all necessary security clearances for the delivery. International delivery may be possible, contact the FoneCare+ Lite Contact Centre for further details about delivery timings and charges.
   2. Timings - The delivery of a Like Mobile Device will be via Courier on Monday to Saturday, excluding Sunday and public holidays (Delivery Days). Delivery times for the main island of Singapore and Sentosa will be as per the times set out in the table below subject to any extensions as may be required for (i) Force Majeure events; (ii) where the Courier delays such delivery; or (iii) where it is deemed necessary to perform additional verifications relating to your Service Request. The FoneCare+ Lite Contact Centre will advise you on the time frame for deliveries to Jurong Island and the outlying islands of Singapore.

      Acceptance Time of a Service Request	Delivery time*#
      Monday to Friday, 8 am to 2 pm	Within 4 hours of the Acceptance Time
      Monday to Friday, between 2 pm and midnight	The next day before 12:00 noon
      Monday to Saturday, midnight to 8am	The same day before 12:00 noon
      Saturday 8 am to 2 pm	Within 4 hours of the Acceptance Time
      Saturday after 2 pm to Sunday 10am	by 6pm on Sunday**
      Sunday after 10 am to Monday 8 am	Monday before 12:00 noon

      * For delivery times that fall on a public holiday, the delivery will occur on the next day that is not a public holiday.

      # If you elect the option of a Backorder, then the delivery times set out above will not apply to your Service Request.

      **Additional $86.39 (inclusive ofGST) charge applies for all deliveries made on a Sunday.

   3. Costs - Deliveries to an address in Singapore will be made at no charge to you except that any deliveries: (i) after two failed attempts on a Delivery Day; or (ii) scheduled for Sunday or a public holiday (if such option is made available to you), will be subject to a surcharge to be paid by you in advance by Credit Card.
   4. The Like Mobile Device will not be delivered in original packaging.
   5. Delivery formalities - In order to complete the Service Request, the Courier delivering the Like Mobile Device:
      1. will ask for and verify the same NRIC you provided when enrolling for your Program;
      2. will verify that the Device you are presenting is the same as the Registered Device (by comparing the make, model and IMEI of the Registered Device against that of the Device you present) and collect the Registered Device from you (the Original Registered Device); and
      3. may inspect the Registered Device to see if there is any Modification; and
      4. will deliver the Like Mobile Device (the Delivered Device) to you alone (and no proxy will be accepted).
   6. The Delivery Time will be the time the Delivered Device comes into your possession.
   7. As of the Delivery Time, you acknowledge that:
      1. the Delivered Device becomes your Registered Device;
      2. the Delivered Device is sufficient consideration for you to transfer ownership of the previous Registered Device and you have relinquished all rights in the previous Registered Device; and
      3. the Original Registered Device will not be returned to you.
   8. Incorrect Device - In the case of a Swap(i) if the make, model or IMEI of the Device you present does not correspond to that of the previous Registered Device, then the Service Request will not be completed; or (ii) if M1 discovers that the Device received via the Courier was not the Registered Device at the time the Service Request was completed, then you must provide to us the correct Registered Device within 7 days of the Delivery Time at your own cost and if you fail to do, you will be charged the Additional Fee.
   9. Failure to disable locking - In the case of a Swap, if wediscover that you did not turn off the personal lock security feature on the Original Registered Device received via the Courier, you will be charged Additional Fee.
   10. Modified Devices - In the case of a Swap, if we discover that the Original RegisteredDevicereceived via the Courier has been subject to Modification, then we may at our discretion:
       1. reject the Service Request at the time the Registered Device is tendered to the Courierand your Service Requestwill be considered cancelled. Any Swap Fee paid will be refunded to you;
       2. where received via the Courier you will be charged the Additional Fee; or
       3. where received via the Courier , the Registered Device tendered to the Courier will be returned to you at your cost.You must also return the Device provided as a Swap. Your Service Request will be considered cancelled. Any Swap Fee paid will be refunded to you upon your return of the Device provided as a Swap. 7
   11. Warranty - You are entitled to a 6 month warranty for each Like Mobile Device against (i) manufacturer malfunctions; and (ii) manufacturer defects, that starts from the Delivery Time of the Like Mobile Device. You may make a warranty claim for a Like Mobile Device by contacting the FoneCare+ LiteContact Centre(Warranty Request). A Warranty Request will be handled in the same way as a Service Request except that a Warranty Request will not count towards your Limit and the Service Request Fee will not be payable. 7
   12. Acknowledgement
       1. At any time prior to the Delivery Time, you may be required to sign an acknowledgment or declaration form when you make a Service Request .
       2. You acknowledge that:
          1. any Device provided to you as a result of a Service Request is intended to be used by you on the Mobile Plan associated with the Agreement and not to be sold, transferred, displayed for sale or hired nor are the Programs or Services intended to be used for commercial gain;
          2. all data on the Original Registered Devicewill be deletedwithout further reference to you;
          3. where your Registered Device is replaced under a warranty claim directly with the OEM, that you have the responsibility of contacting us through the FoneCare + Lite Contact Centre to inform of the replacement IMEInumber and to provide proof of the replacement of the Registered Device; and
          4. title in the previous Registered Device is transferred to M1 or FoneCare + Lite Provider in accordance with clause 6.2.
8. Term, Termination and Suspension
   1. Term - Your Subscription to the Programcommences from the Start Date and continues for an initial term of 12 months (Initial Term). Upon the expiry of the Initial Term, you may extend the term of the Planfor subsequent 12 month periods by notifying M1 (Subsequent Term).
   2. Termination by you - You may terminate your Program at any time electronically via My M1+ App.
   3. Termination by M1 - M1 may immediately terminate your Program and the Agreement at any time if M1 reasonably believes that:
      1. you are using the Services (whether intentionally or not) in a way that may adversely impact the reputation of M1;
      2. you are using the Services in a manner which is, or is reasonably believed to be, (i) fraudulent, illegal or related to any criminal activity or (ii) intended to make a commercial gain;
      3. you have breached or abused these Termsor engaged in cheating;
      4. you are or may become bankrupt or unable to pay your debts as they fall due;
      5. you have provided M1 with incorrect, false or incomplete, information;
      6. you have failed to provide any additional information that M1, or FoneCare+ Lite Provider may request (including identity information, acknowledgment, declaration or a statutory declaration);
      7. you have ported your mobile number from M1 or your Mobile Planhas been terminated;
      8. you are likely to create imminent harm or harass or are abusive to any personnel of M1or FoneCare+ Lite Provider , its service providers, sub-contractors and agents; or
      9. for any other or no reason at M1's discretion.
   4. Automatic - Your Program and the Agreement will terminate immediately if:
      1. the Initial Termor Subsequent Termexpires and you choose not to renew your Plan;
      2. your Mobile Plan is terminated by you or by M1;
      3. you transfer, retail, sell, display for sale or hire your Registered Device or Mobile Plan to another person;
      4. you migrate the Registered Device to a prepaid Mobile Plan
   5. Consequences of termination
      1. No reactivation - If any Program has been terminated for a Registered Device, the Programs cannot be reactivated for the same previously registered Device.
      2. Prohibition - With respect to a NRIC, if you have been previously rejected or terminated from a Program, or any service similar to the Programs where the FoneCare+ Lite Provider is the service provider, you will not be eligible to apply for the Programs .
      3. Service Requests - If you have made a Service Request which is not fulfilled as at the time of the termination, the Service Request may be cancelled and any Swap Fee paid refunded to you.
   6. Suspension of your Mobile Plan - In the event that (a) you voluntarily suspend your Mobile Plan for a limited time, or (b) M1 suspends your Mobile Plan for whatever reason; this Agreement, your Program, your eligibility to receive the Services and corresponding Monthly Fees will be suspended in relation to a Registered Device, for the period during which your Mobile Plan is suspended.
   7. Communication of termination - M1 may communicate termination of your Subscription by telephone call, letter or SMS.
9. Change of Registered Device
   1. You may change your Registered Device one (1) time per (i) Initial Termand/or (ii) each Subsequent Term.
      1. The new Device must satisfy all the conditions set out in clause 3.3.2 above and be verified by SmartScan to be in Good Working Condition prior to making a Service Request.
      2. You must inform us through the FoneCare+ Lite Contact Centre of such change from which time the new Device will become the Registered Device.
      3. Your Limit set out above at clause 5.4 remains the same regardless of the change of your Registered Device in this clause 9.1. To illustrate, if you have made a Service Requestfor a Swap prior to a change of Registered Device as set out in this clause 9.1, you may not make any Service Requestin respect of the new Devic e for 12 months from the Delivery Dateof such Service Request.
   2. Thereafter, you may not change your Registered Device except for:
      1. the change made following a Swap; or
      2. the exchange of your Registered Device under an OEM 's warranty scheme for a new Device which is identical to the make and model of your Registered Device. You must inform us through the FoneCare + Lite Contact Centre of such change and provide proof of the exchange where necessary in order for usto update our records with the IMEIof such new device, from which time the new Device will become the Registered Device.
10. Data privacy
    1. You confirm that you have read, understood and give consent to the M1 Data Protection Policy which may be found at www.m1.com.sg/dataprotection (DP Policy) which apply to the Program.
    2. You also agree that by applying to enrol for, or continuing to use, the Program, you are:
       1. giving consent to M1 and its service provider (and data intermediary, for the purposes of the Personal Data Protection Act 2012 of Singapore as may be amended from time to time (PDPA)) FoneCare+ Lite Provider that the information collected from you ("Personal Information") will be used and/or disclosed (a) in accordance with the DP Policy, (b) for the purposes of (i) assessing your eligibility to enrol, and continue to be enrolled, for the Program or use the Service ; (ii) providing you with the Program and Service; (iii) allowing direct and indirect contact with you in connection with the Program and Service and (iv)managing commercial risks, and preventing, detecting, and investigating suspected illegal activity, fraud, or disputes (collectively the Purposes) or (c) to any relevant governmental and/or regulatory authorities where legally required; and
       2. giving M1 the right to give FoneCare+ Lite Provider the right to copy, modify and adapt your Personal Information in an aggregated, non-personally identifiable and anonymised manner as FoneCare+ Lite Provider sees fit; and
       3. as a prerequisite to enrolling and using the Program, consenting to FoneCare+ Lite Provider storing or hosting data with FoneCare+LiteProvider's affiliates and service providers in Singapore or other countries, for the Purposes. The recipients of this data are bound by local laws, legally enforceable agreements or legally binding corporate rules which provide a standard of protection that is at least comparable to the protection under the PDPA .
11. Miscellaneous
    1. Subject to change, withdrawal, termination and suspension - The Program, Service, these Termsand the fees are subject to change (and in the case of Program or Service, withdrawal), termination, or suspension at any time, in accordance with applicable laws, regulations including guidelines, directions or codes of practice issued by relevant regulatory authorities. M1 will notify you of the changes through the Website and if you continue your Subscription to the Program after such changes are notified, you will be deemed to have agreed to those changes. 1
    2. Force majeure - The Program and Service in general and completion of Service Requests in particular are subject to events beyond M1's reasonable control. If such events occur, the Program, Service and any pending Service Request may be suspended by M1 until future notice.
    3. Agents and third parties - M1 may mandate a third party to provide the Program and Service and collect any Service Request Fee on its behalf, but in any case your sole recourse will be against M1 and not such third party.
    4. Extension - To the extent that M1 wishes to offer you an extension to the Plan, separate terms and conditions shall apply to that extension.
    5. Exclusions - Apart from these Terms, M1 expressly and to the fullest extent permitted by law disclaim all warranties of any kind, whether (i) express; (ii) implied; or (iii) statutory, including, but not limited to the implied warranties of merchantability and fitness for a particular purpose. M1 will, to the fullest extent permitted by law, not be responsible for any loss or damage caused to you because of the actions of any employee or any person or representative of M1 who acts beyond their authority. M1 shall, to the fullest extent permitted by law, not be liable for any direct or indirect loss or damage caused to you in respect of any matter howsoever arising in connection with the provision or your use of the Program or Service .
    6. Indemnity - You agree to defend, indemnify and hold faultless M1, its associates, service providers (including FoneCare+ Lite Provider ), subcontractors and their directors, officers, successors and assigns, from and against any and all liabilities, damages, losses, costs and expenses caused by or arising out of your use of the Program or Service .
    7. Limitation on liability - Without prejudice to the generality of the preceding statements, under no circumstances will M1 or its service providers, including FoneCare+ Lite Provider, its affiliates or sub-contractors, be liable for any indirect, incidental, consequential, special or exemplary damages arising out of or in connection with the provision or your use of the Program or Service. M1and its sub-contractors aggregate liability to you (whether based in contract, negligence, strict liability, statute or other theory of liability) will not exceed: (i) three times the value of your Monthly Fee; or (ii) SGD 1000, whichever is the lesser. Any and each of the M1 sub-contractors shall be entitled to the benefit of and to enforce this paragraph. The existence of more than one claim shall not enlarge this cumulative limit.
    8. Severability - If any provision or wording of the Agreement is found to be invalid or unenforceable, the remainder of the Agreement , or the application of such provision to persons other than those to whom it is held invalid or unenforceable, will not be affected and the Agreement will be construed to omit such invalid or unenforceable provision.
    9. Governing law - The Agreement will be governed by and construed in accordance with the laws of Singapore, without regard to conflicts of law provisions.
    10. Entire agreement - The M1 General Terms & Conditions and any other applicable terms and conditions available at www.m1.com.sg (General Terms) apply and are deemed incorporated herein. In the event of inconsistency between these Terms and the General Terms, these Terms prevail.
    11. M1 may from time to time offer promotions relating to all or any of the Program. Any such promotions shall be governed by the terms and conditions attached thereto by M1, and by these Terms to the extent that the promotion's terms and conditions are silent. In the event of any conflicts between a promotion's terms and conditions and these Terms, the promotion's terms and conditions shall prevail.
12. Contacting us
    • To make a Service Requestor if you have any queries, complaints or feedback regarding the Program, please contact the FoneCare+ Lite Contact Centre at https://m1fonecare.asurion.com/.
13. Definitions
    1. Additional Feemeans a fee that is an equivalent amount to the applicable Swap Fee.
    2. Agreementmeans these Terms which set out the agreement between you and M1.
    3. Asurion Policymeans the FoneCare+ Lite Pro Provider privacy policy available at https://www.asurion.com.sg/eng/privacy-policy/ .
    4. Courier means a person appointed to deliver Like Mobile Device in accordance with the Program.
    5. Credit Card includes: (i) VISA, MasterCard and American Express credit cards; and (ii) VISA and MasterCard debit cards.
    6. Device means a mobile wireless device that (i) has a display screen; (ii) supports one or more wireless network connectivity options; and (iii) that is operated using voice, touch or a miniature keyboard. It does not include any WIFI-only devices or Device Accessories.
    7. Device Accessory means anything that is either: (i) provided by the original manufacturer in the box with a Device; or (ii) sold separately to be used in conjunction with a Device. It includes (i) batteries; (ii) SIM cards; (iii) memory cards; (iv) chargers; (v) ear buds; (vi) boxes; (vii) cases; (viii) cables; (ix) mounts; and (x) docking stations.
    8. Early Re-contract Fee means the prevailing early termination fee applicable to your Mobile Plan as advised by M1.
    9. Eligible Device means a Device that satisfies the conditions set out in clause 3.4.2.
    10. FoneCare+ Lite means the program set out in clause 1.1 of these Terms.
    11. FoneCare+ Lite Contact Centre means a website dedicated to the Program, through which you can access certain services, information and assistance.
    12. Good Working Condition means a Device that:
        1. can turn on and off using Device battery power;
        2. includes a fully functioning battery;
        3. functions normally, including: (i) is capable of making and receiving calls; (ii) can connect to the internet; (iii) can be charged fully; and (iv) has a touchscreen that is working properly;
        4. is free from physical damage (except normal wear and tear), including: (i) no cosmetic defects such as chips, dents or deep scratches; (ii) no liquid damage or corrosion; (iii) a screen and casing that is not cracked or discoloured; (iv) connectors that are not damaged; and (v) a SIM reader that is not faulty or broken;
        5. is not the subject of Modification; and
        6. is not registered on the Singapore Police Force lost or stolen property databases.
    13. GST means goods and services tax.
    14. IMEI means international mobile equipment identity.
    15. Ineligible ID means a valid identification documentfor which the Programs or services similar to the Programs have previously been provided and for which M1 has exercised its right to terminate the Programs.
    16. Hardware Modification means any modification made to a Device'shardware not undertaken or authorised by the OEM .
    17. Like Mobile Device means a Device, compared to the Registered Device , that:
        1. may be new or refurbished;
        2. is of similar kind, quality and functionality;
        3. if it is refurbished, it may contain original or non-original manufacturer parts;
        4. has same or greater memory;
        5. may be a different make, model or colour;
        6. has a different IMEI; and
        7. does not include any Device Accessories.
        • A reference to "Like-for-Like" mobile device in any marketing material is a reference to a Like Mobile Device.
    18. M1 (or we) means M1 Limited (Reg. No.199206031W).
    19. Modification means Software Modification or Hardware Modification or both.
    20. NRIC means a valid identification document issued or accepted for verification of identity in Singapore.
    21. OEM means original equipment manufacturer of the Device
    22. Registered Device means an Eligible Device that satisfies the conditions in clause 4 and which M1 has registered with reference to its IMEI for the Program in accordance with these Terms.
    23. Retail Store means any retail store in Singapore owned or approved by M1 to sell M1 services.
    24. Service mean the services outlined in clause 1 of these Terms .
    25. Software Modification means any modification made to a Device's operating system not undertaken or authorised by the OEM and includes software modification known as 'jail-breaking' and 'rooting'.
    26. SmartScan means a digital device assessment scan available on the FoneCare+ Lite Contact Centre.
    27. Start Date means the date upon which you receive the notification from the FC+ Lite Provider that you have been successfully enrolled for your Program.
    28. Subscription means your subscription to your Program.
    29. Website means the M1website.

The following terms and conditions shall apply to all Consumer Subscribers who are enrolled in the FoneCare+ Program, FoneCare+ Pro Program and/or FoneCare+ Lite Program on or after 3 June 2025:

TERMS AND CONDITIONS

1. TERMS, ACCEPTANCE AND INTERPRETATION

1.1. These terms and conditions (“Terms”) set out additional terms to the agreement between you and M1 Limited for your FoneCare+ Program, FoneCare+ Pro Program and/or FoneCare+ Lite Program (where applicable) (the “Agreement”) in relation to your purchase and use of the Device Refresh services (the “Services”).

1.2. You acknowledge that you have read and fully understood these Terms, and by proceeding with a Service Request for Device Refresh, you confirm your unconditional acceptance to be bound by these Terms as may be amended from time to time.

2. SCOPE OF DEVICE REFRESH SERVICE

2.1. Subject to these Terms, NEW Asurion Singapore Pte. Ltd. (“Asurion”), as M1 Limited’s appointed service provider, will carry out the following Services in respect of your Registered Device:

2.1.1. Conducting deep cleaning;

2.1.2. Performing a diagnostic check;

2.1.3. Performing a refresh on its operating system;

2.1.4. Providing a replacement of its:

2.1.4.1. front screen (for non-foldable/non-flip devices); or

2.1.4.2. external and internal screens (for foldable/flip devices);

2.1.5. Providing a cleaning solution kit; and

2.1.6. Providing a free phone accessory (at Asurion’s discretion).

For the avoidance of doubt, it excludes corrosion, failure to power on, or any other damage to any part of your Registered Device save for the front screen (for non-foldable/non-flip devices), or external and internal screen (for foldable/flip devices) of your Registered Device.

2.2. Notwithstanding anything to the contrary, Asurion and/or M1 will assess the condition of your Registered Device, and Asurion and/or M1 reserves its right to not provide the Services for any reason whatsoever, in which event the affected device will not be accepted for the Services and any Service Fee which has been paid by you will be refunded to you in accordance with clause 5.6.1 or 5.6.2 (as applicable).

2.3. Subject to these Terms, you are entitled to make one (1) Service Request for Device Refresh in any rolling 12-month period (your “Limit”).

3. SERVICE FEES

3.1. For each Service Request for a Device Refresh permitted under these Terms, the applicable Service Fee payable by you is set out in the table below:

*Device RRP refers to the recommended SGD retail price of your Registered Device (including GST) on the date the Registered Device was launched with M1 Limited. 

3.2. Incorrect Device – In the event that the Mobile Device claimed to be the Registered Device for the purpose of a Device Refresh is not the Registered Device, the Device Refresh will not be performed. 

4. CONDITIONS FOR DEVICE REFRESH

4.1. Eligibility – A Registered Device qualifies for a Device Refresh on the condition that the screen can be replaced without requiring any other component to be replaced or serviced. If the replacement of the screen requires any other component to be repaired or serviced, or the screen of the Registered Device cannot be replaced without other parts being repaired or serviced, the Registered Device does not qualify for a Device Refresh. For the avoidance of doubt, tablets and wearable devices do not qualify for a Device Refresh.

4.2. Data left on Mobile Device and transfer – You shall be solely responsible for all data stored in your Registered Device and you shall delete all data from the Registered Device before its collection by M1 Limited. M1 Limited is not responsible for any data left or remaining on the Registered Device. Any such data left or remaining on the Registered Device or transfer of any data or information off the Registered Device, if done by M1 Limited at your request, will be done entirely at your own risk and without liability on M1 Limited’s part. In the event there is any inconvenience, delay, loss, misappropriation of or damage to any data or information, you agree not to hold M1 Limited responsible or liable for any such damage to you.

4.3. Service Fee – The Service Fee will be payable to Asurion, as M1 Limited’s appointed service provider, for the collection of Service Fee by credit card or debit card at the time of your Service Request or by any other payment method that M1 Limited may choose to make available.

5. DELIVERY

5.1. Address in Singapore – Save for walk-in drop-off and collection pursuant to clause 5.2.2, the pick-up or return delivery of your Registered Device under a Device Refresh must be to your registered or billing address on (i) the main island of Singapore; (ii) Sentosa; or (iii) Jurong Island and the outlying islands of Singapore. M1 Limited will not pick-up or deliver a Registered Device to a post office box, MRT station, shopping centre, car park or any other public place. Where a pick-up or delivery is to Jurong Island or the outlying islands of Singapore, you will be responsible for obtaining all necessary security clearances for the pick-up or delivery.

5.2. Timings – You must make an appointment via M1 Limited’s designated online platform/ portal (the “Portal”) and you must select for your Registered Device to be either:

5.2.1. picked up and returned by the Courier. Pick-up and return times for the main island of Singapore and Sentosa will be as per the times set out in the table below subject to any extensions as may be required for (i) force majeure events; (ii) where the Courier delays such pick-up or delivery; or (iii) where M1 Limited deems it necessary to perform additional verifications relating to your Service Request. The Portal will indicate the time frame for pick-ups and deliveries to Jurong Island and the outlying islands of Singapore.

5.2.2. dropped off by you at the indicated authorised service centres: 

5.2.3. Please note that there are separate pick-up and return timings for Mobile Devices from OEMs other than Apple and Samsung. Please refer to the latest schedule provided at the point of your Service Request submission.

5.3. Costs – Pick-ups from and deliveries to an address in Singapore will be made at no charge to you except that any re-deliveries after a failed attempt to deliver to you, if offered by M1 Limited, will be subject to a surcharge of $45 (including GST) per delivery to be paid by you in advance by credit card or debit card.

5.4. Delivery formalities – To complete the Service Request, the Courier picking up and delivering your Registered Device for a Device Refresh:

5.4.1. will ask for and verify the same National ID you provided when enrolling for M1 FoneCare+/ M1 FoneCare+ Pro/ M1 FoneCare+ Lite;

5.4.2. verify that the Mobile Device you are presenting is the same as the Registered Device (by comparing the make, model and IMEI of the Registered Device against that of the Mobile Device you present) and collect the Registered Device from you;

5.4.3. may inspect the Registered Device to see if there is any Modification;

5.4.4. will pick up or deliver your Registered Device for a Device Refresh to you or your proxy;

5.5. Failure to disable locking – If M1 Limited discovers that you did not turn off the personal lock security feature in the Mobile Device you provided, M1 Limited will not perform the Device Refresh (or any part thereof).

5.6. Modified Mobile Devices – If M1 Limited discovers that the Registered Device you tendered to the Courier or the Authorised Centres has been subject to Modification, then M1 Limited will at its sole discretion:

5.6.1. reject the Service Request at the time the Registered Device is tendered to the Courier or the Authorised Centres and your Service Request will be considered cancelled. M1 Limited will refund the Service Fee by the original method of payment; or

5.6.2. where returned via the Courier or provided to the Authorised Centres, return to you at your cost the Registered Device tendered to the Courier. Your Service Request will be considered cancelled and M1 Limited will refund to you the Service Fee.

5.7. Warranty – 

5.7.1. Under M1 FoneCare+/ M1 FoneCare+ Pro/ M1 FoneCare+ Lite, you are entitled to a 12-month warranty for each Device Refresh against manufacturer malfunctions and defects that starts from the date of payment of the Service Fee.

5.7.2. You may make a warranty claim for the Device Refresh via the Portal. Your request for warranty service will be handled in the same way as a Service Request except that it will not count towards your Limit and the Service Fee will not be payable.

5.8. Acknowledgement

5.8.1. You acknowledge that:

5.8.1.1. M1 Limited will delete all data on the Registered Device provided by you without reference to you and without liability on M1 Limited’s part; and

5.8.1.2. where your Registered Device is replaced under a warranty claim directly with the OEM, that you have the responsibility of updating of the replacement IMEI number on the Portal.

Part B: 

The following terms and conditions shall apply to all Enterprise Subscribers who are enrolled onto the Biz FoneCare+ Program on or after 3 June 2025 feature]:

TERMS AND CONDITIONS

1. TERMS, ACCEPTANCE AND INTERPRETATION

These terms and conditions (“Terms”) set out additional terms to the agreement between the Customer and M1 Limited (“M1”) in respect of M1 Fonecare+ Biz (the “Agreement”) in relation to the Customer’s use of the Device Refresh services (the “Services”). Capitalised terms not defined herein shall have the same meaning ascribed to them in the Agreement.

2. SCOPE OF DEVICE REFRESH SERVICE

2.1. Subject to these Terms, NEW Asurion Singapore Pte. Ltd. (“Asurion”), as M1’s appointed service provider, will carry out the following Services in respect of the Customer’s Registered Device:

2.1.1. Conducting deep cleaning;

2.1.2. Performing a diagnostic check;

2.1.3. Performing a refresh on its operating system;

2.1.4. Providing a replacement of its:

2.1.4.1. front screen (for non-foldable/non-flip devices); or

2.1.4.2. external and internal screens (for foldable/flip devices);

2.1.5. Providing a cleaning solution kit; and

2.1.6. Providing a free phone accessory (at Asurion’s discretion).

For the avoidance of doubt, it excludes corrosion, failure to power on, or any other damage to any part of the Registered Device save for the front screen (for non-foldable/non-flip devices), or external and internal screen (for foldable/flip devices) of the Registered Device.

2.2. Notwithstanding anything to the contrary, Asurion and/or M1 will assess the condition of the Registered Device, and Asurion and/or M1 reserves its right to not provide the Services for any reason whatsoever, in which event the affected device will not be accepted for the Services and any service fee which has been paid by the Customer will be refunded to the Customer in accordance with clause 5.8.1 or 5.8.2 (as applicable).

2.3. Subject to these terms, the Customer is entitled to make one (1) request for Device Refresh (each request, a “Service Request”) in any rolling 12-month period (“Limit”).

3. SERVICE FEES

3.1. For each Service Request for a Device Refresh permitted under these Terms, the applicable service fee payable by the Customer is set out in the table below:

      *Device RRP refers to the recommended SGD retail price of your Registered Device (including GST) on the date that the Registered Device was launched with M1. 

3.2. Incorrect Device – In the event that the Device claimed to be the Registered Device for the purpose of a Device Refresh is not the Registered Device, the Device Refresh will not be performed. 

4. CONDITIONS FOR DEVICE REFRESH

4.1. Eligibility – A Registered Device qualifies for a Device Refresh on the condition that the screen can be replaced without requiring any other component to be replaced or serviced. If the replacement of the screen requires any other component to be repaired or serviced, or the screen of the Registered Device cannot be replaced without other parts being repaired or serviced, the Registered Device does not qualify for a Device Refresh.

4.2. Data left on Device and transfer – The Customer shall be solely responsible for all data stored in the Registered Device and the Customer shall delete all data from the Registered Device before its collection by M1. M1 is not responsible for any data left or remaining on the Registered Device. Any such data left or remaining on the Registered Device or transfer of any data or information off the Registered Device, if done by M1 at the Customer’s request, will be done entirely at the Customer’s own risk and without liability on M1’s part. In the event there is any inconvenience, delay, loss, misappropriation of or damage to any data or information, the Customer agrees not to hold M1 responsible or liable for any such damage to the Customer.

4.3. Service Fee – The service fee will be payable to Asurion, as M1’s appointed service provider, by credit card or debit card at the time of the Service Request or by any other payment method that M1 may choose to make available.

5. FULFILMENT OF SERVICE REQUEST FOR DEVICE REFRESH 

5.1. Service Request – The Customer may only make a Service Request for a Device Refresh by addressing a completed Service Request Form from the Customer’s business e-mail address to bizfonecare@asurion.com, or by other means that M1 may advise on its website. Following the submission of the Service Request Form, the Program contact centre (“Contact Centre”) may contact the recipient of the Services to obtain identification information, perform other verifications relating to the Service Request and collect payment if applicable.

5.2. Conditions for acceptance – The Contact Centre will only accept Service Requests if the conditions set out in these Terms, as well as the terms and conditions of the Agreement are satisfied. 

5.3. Delivery formalities – M1 will deliver the Registered Device to the Customer’s business address and will not deliver the Registered Device to a post office box, MRT station, shopping centre, car park or any other public place. The decision on whether to deliver to any location other than the Customer’s registered business address is in M1’s sole discretion. The delivery formalities set out in the Agreement shall similarly apply. 

5.4. The delivery will be via courier within the delivery times specified below and subject to (i) any extensions as may be required for force majeure events; (ii) delay to the delivery by the courier; (iii) events outside M1’s reasonable control; or (iv) where M1 deems it necessary to perform additional verifications relating to the Customer’s Service Request.

5.4.1. There are separate pick-up and return timings for Devices from original equipment manufacturers other than Apple and Samsung, which will be communicated to the Customer after the Service Request is submitted.

5.4.2. The Customer acknowledges that both M1 and Asurion will be under no duty to perform any verifications other than the visual inspection of NRIC and staff pass or business card of the Customer’s employee, and in particular, M1 will not verify whether or not such staff pass or business card is authentic. If any of the verification documentation is unavailable, M1 will request additional verification documentation such as the ACRA business profile form of the Customer, a letter of authorisation to the benefit of the recipient (in a form satisfactory to M1) and/or a copy of the NRIC of the person issuing the letter of authorisation.

5.5. Costs – Pick-ups from and deliveries to an address in Singapore will be made at no charge to the Customer except that any re-deliveries after a failed attempt to deliver to the Customer, if offered by M1, will be subject to a surcharge of $45 (including GST) per delivery to be paid by the Customer in advance by credit card or debit card.

5.6. Delivery formalities – To complete the Service Request, the courier picking up and delivering the Registered Device for a Device Refresh:

5.6.1. will ask for and verify the recipient’s NRIC, staff ID or business card;

5.6.2. verify that the Device the Customer is presenting is the same as the Registered Device (by comparing the make, model and IMEI of the Registered Device against that of the Device that the Customer presents) and collect the Registered Device from the Customer;

5.6.3. may inspect the Registered Device to see if there is any Modification; and

5.6.4. will pick up or deliver the Customer’s Registered Device for a Device Refresh to the Customer.

5.7. Failure to disable locking – If M1 discovers that the Customer did not turn off the personal lock security feature in the Device the Customer provided, M1 will not perform the Device Refresh (or any part thereof).

5.8. Modified Devices – If M1 discovers that the Registered Device the Customer tendered to the courier has been subject to Modification, then M1 will at its sole discretion:

5.8.1. reject the Service Request at the time the Registered Device is tendered to the courier and the Service Request will be considered cancelled. M1 will refund the service fee by the original method of payment; or

5.8.2. return to the Customer at the Customer’s cost the Registered Device tendered to the courier. The Service Request will be considered cancelled and M1 will refund to the Customer the service fee.

5.9. Warranty – 

5.9.1. Under M1 FoneCare+ Biz, the Customer is entitled to a 12-month warranty for each Device Refresh against manufacturer malfunctions and defects that starts from the date of payment of the service fee.

5.9.2. The Customer may make a warranty claim for the Device Refresh via the Contact Centre. The Customer’s request for warranty service will be handled in the same way as a Service Request except that it will not count towards the Limit and the service fee will not be payable.

5.10. Acknowledgement

5.10.1. The Customer acknowledges that:

5.10.1.1. M1 will delete all data on the Registered Device provided by the Customer without reference to the Customer and without liability on M1’s part; and

5.10.1.2. where the Registered Device is replaced under a warranty claim directly with the original equipment manufacturer, that the Customer has the responsibility of updating the replacement IMEI number by contacting the Contact Centre. 

The Device Repair Terms and Conditions

Terms and Conditions of the Device Repair Service

1. Subject to these terms and conditions, NEW Asurion Singapore Pte. Ltd. (“Asurion”) will carry out repair and/or replacement of the defective components within your mobile device(s) (“Device”) provided that the Device (i) has no water damage and (ii) is not subject to a manufacturer’s recall (“Device Repair Service”). Asurion may appoint authorised service centres to carry out the Device Repair Service (“Repair Centre”). Additionally, your Device’s make and model must be suitable for the Device Repair Service, as determined by us from time to time at our sole and absolute discretion. For the avoidance of doubt, this Device Repair Service shall not be available to non-Apple and non-Samsung tablets, laptops, gaming consoles, headphones, earphones, iPads and smart watches.
   
   
2. You must be an active subscriber of M1 Limited (“M1”) FoneCare+ Pro (“Device Programs”) and your Device must be successfully registered and active under the M1 Device Programs. You acknowledge and agree that by proceeding with the Device Repair Service may void or otherwise affect any warranty provided by the manufacturer of your Device.
   
   
3. The repair fee for Devices (“Repair Fee”) is as follows:
   
   

   Device tier	Repair Fee (inclusive of GST)
   All non-foldable/non-flip devices	S$149
   Foldable/flip devices with Device RRP* up to S$1,500
   Foldable/flip devices with Device RRP* more than S$1,500	S$349

   *Device RRP: For Devices purchased from M1, the RRP (excluding GST) is based on the date you purchased the Registered Device, as advised in your agreement with M1. For all other Devices, the RRP is based on the undiscounted retail price (excluding GST) of your Device on the date the Device was launched by its original equipment manufacturer in Singapore.

4. You may make a request for the Device Repair Service via the repair portal which you may access at https://my-m1repair.asurion.com/, after which you may:
   
   a) have the Device be collected and returned to you at the indicated location and at the indicated time(s). If you select this option, you accept and acknowledge that the timing of the return of your Device is subject to the availability of replacement parts and availability of our delivery personnel. Our delivery personnel will verify your identity at the time of collection and return of your Device and will seek your written acknowledgement and acceptance at both times. You may be charged an additional fee if you are not present when we attempt to collect your Device from you or at the time we attempt to return your Device to you at the indicated times or if we are unable to successfully verify your identity; or
   
   b) where available, take your Device to and collect your Device from the Repair Centre indicated and at the indicated time(s). If you select this option, the recipient must present his or her identification card/passport to verify his or her identity and your right to access the Device Refresh Service.
   
   
5. Upon receipt of your Device, the suitability of your Device will be assessed for Device Repair. We reserve the right not to proceed with the Device Repair Service for any reason, whether relating to make, model and/or condition of the device or otherwise. In such event, your Device will not be accepted for repair and/or the unrepaired Device will be returned to you with the Repair Fee refunded to you in full if you have paid for it.
   
   
6. Your Device (including the operating system and hardware) must not be modified in any manner. Prior to the handover of your Device for repair, you must:
   
   a) delete all user content and data from your Device. You acknowledge and accept that in carrying out the Device Repair Service, all Device data and user content will be deleted and the Device will be reset to its factory default settings;
   b) disable all personal device locks (including FindMyiPhone) on your Device; and
   c) remove any accessories, stylus, SIM cards, SD cards or screen protectors from your Device, and these must not be provided to us.
   
   
7. The Device Repair Service comes with a free 12-month warranty for any manufacturing malfunctions or defects that start from the date of payment of the Repair Fee by you, provided that the malfunction or defect is not attributable to any third‑party repair, modification or interference, or to any misuse, negligence, or additional damage caused by you. You accept that any issues caused by this Device Repair Service may affect your manufacturer’s warranty coverage.
   
   
8. You may make up to 1 request for a Device Repair Service in any rolling 12 months period in respect of your Device, with such period commencing from the time of your first request for the Device Repair Service.
   
   
9. By making a request for the Device Repair Service in connection with a Device, you are representing that you are fully authorised as the owner of that Device or to act on behalf of the owner of that Device in respect of the Device Repair Service. All communications from you to Asurion in relation to the Device Repair must be made by you.
   
   
10. You have provided your consent for the collection, use or disclosure of your personal data in connection with the Device Repair Service in accordance with Asurion’s prevailing privacy policy.
    
    
11. You must not provide us with any accessory for your Device when requesting a Device Repair.
    
    
12. Asurion shall not be liable for:
    
    a) any loss of data and/or user content on your Device and any misuse of data and/or user content on your Device arising from your failure to delete the same;
    b) any loss associated with timing for collection of your Device or return of your Device following the performance of the Device Repair Service;
    c) any damage sustained to your Device arising from the inspection and/or diagnostics of your Device or the Device Repair Service generally;
    d) any loss or damage to any accessory, stylus, SIM card or SD card; and
    e) any damage sustained to your Device in transit from time of collection from you until the return of the Device to you.
    
    12 A. M1, including its officers, employees, contractors, and agents, shall have no liability whatsoever to you for any loss, damage, cost, expense, claim, or liability arising out of or in connection with the Device Repair Service, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise. Any recourse with respect to the Service shall be between you and Asurion.
    
    
13. These terms and conditions, the service and/or price may be revised from time to time and your use of the service shall constitute your acceptance of these terms and conditions and their revisions.