What is My M1+ app?
My M1+ app is M1's mobile application that allows you to check usages, access bills, purchase add ons and explore the latest deals and offers for your plan all at your fingertips. It is available for users on :
1. Bespoke Flexi, Bespoke Contract, Bespoke SIM-only on consumer and business plans
2. Bespoke Family Plan
3. Home Broadband Plan
My M1 + app is not available for M1 corporate, Prepaid, and Maxx users
What are the platforms that support My M1+ app?
My M1+ app is supported on iOS and Android
Min. version requirements: iOS 15.1 and above / Android 7.0 and above
Where can I download My M1+ app?
My M1+ app is available to download for free from the Apple App Store, Google Play Store, or Huawei AppGallery.
Please note that this app is not compatible with Huawei devices on HarmonyOS Next.
How can I login to My M1+ app?
If you are the subscriber, login via your M1 ID (registered email address) to manage all the lines under your account. You will receive an OTP via your M1 ID email. After logging in, you can toggle between your different lines/services in the top left section of the app.
For line users, login via your M1 mobile number to view details and manage add ons for your line only. You will receive an OTP via your mobile number. Do note that certain functions may not be available with this login option.
What is the difference between logging in with my M1 ID or my mobile number?
Logging in with your M1 ID allows you full access to:
- Update your registered particulars
- Update your M1 ID (registered email address)
- Set up recurring payment for your account
- View your PDF bill
- Make updates to your billing details
- Change your current plan entitlements
- Request for or replace your eSIM
- Manage your Fibre service appointments and relocation request
Logging in with your M1 mobile number will allow you to view only the details and manage add ons for that particular mobile number.
How accurate is the usage information shown in “Home”?
It is a near real-time reflection of your unbilled data, talktime, SMS usage.
Data usage is rounded up to the nearest MB or 1 decimal place for GB. Talktime is rounded up to the nearest minute
What should I do if I require assistance regarding the information displayed in the app?
Tap on the chat icon on the top right of the app or on 'Chat with us' in the More tab to chat with Mindy. She will be glad to assist or direct you to an agent to answer any questions regarding M1 Bespoke and Fibre plans.
How can I manage plan add-ons via My M1+ app? In My M1+ app, navigate to the Plans tab from the bottom of your screen.
Here you would be able to view details of your plans, view your active add-ons, and other available add-ons. Tap on the add-on that you would like to subscribe or unsubscribe to, follow the steps and that's it!
I would like to change my current plan, would that be possible via My M1+ app? Yes, you can. If you are on a Bespoke Flexi or Bespoke SIM-only plan, you will be able to change your plan via My M1+ app.
All you need to do is ensure that you are logged in with your M1 ID and navigate to the Plans tab. Tap on the 'Change Plan' button, select your preferred plan and proceed.
How do I understand the amount due in my account? If you are logged in with your M1 ID:
The 'Amount due' in the Bill tab is the total payment amount for all lines and services under the Billing account. To view the amount due for a different billing account, navigate to the top left section and switch to a line/service in that billing account.
If you are logged in with your mobile number:
The 'Amount due' in the Bill tab is the total payment amount for all lines and services under the same Billing account.
How can I pay my bill using My M1+ app? You will be able to pay your bills in the app under the Bill tab > Pay bill
If you are logged in with your M1 ID:
You will have the option to set up recurring payment or make a one time payment. One time payment can be made with Visa, Mastercard, AMEX or via AXS.
If you are logged in with your mobile number:
You can only make a one time payment with Visa, Mastercard, AMEX or via AXS.
Can I change my billing address? Yes, you can do so when you log in with your M1 ID.
1. Navigate to the Bill tab and tap on the 'More' quick link. Alternatively, you will be able to find 'Billing Management' in the More tab
2. Choose the billing account that you want to make the update for
3. Tap to edit the billing address
Can I request to receive paper bills? Yes, you can do so when you log in with your M1 ID. Please note that charges will apply.
1. Navigate to the Bill tab and tap on the 'More' quick link. Alternatively, you will be able to find 'Billing Management' in the More tab
2. Choose the billing account that you want to make the update for
3. Toggle to receive paper bill
Why can't I view my PDF bill? You may be logged in to the app with your mobile number. Do log in with your M1 ID to view your PDF bill.
Why can't I set up recurring payment for my bill? You may be logged in to the app with your mobile number. Do log in with your M1 ID to set up recurring payment for your monthly bill.
How long will it take for my bill payment to reflect after I have made a payment? Successful bill payment made through app will be reflected immediately. Payment made via any other methods may take up to 2 working days to reflect.
How can I purchase a Data/Daily Passport for my travels? In My M1+ app, navigate to the Roaming tab from the bottom of your screen.
Search for the country that you are travelling to, and you will be able to view the available roaming options for that country. Tap on your preferred passport and follow the steps.
How do I track my roaming data usage in My M1+ app? Once roaming data usage is detected, you will be able to view your Data Passport, Daily Passport or Pay-as-you-go usage in the Roaming tab of My M1+ app.
It is a near real-time reflection of your roaming data usage. Data usage is rounded up to the nearest MB or 1 decimal place for GB.
How can I request for an eSIM for my line(s)? 1. Ensure that you are logged in with your M1 ID and navigate to the More tab to the 'SIM Management' option
2. Choose the line that you want to request an eSIM for. You will be able to request for an eSIM if the line is currently on a 4G eSIM, 4G Physical SIM or 5G Physical SIM
Please note that Singpass verification is required to proceed, and charges will apply.
What should I do if I change my mobile device? You will need to redownload your eSIM profile to your new device.
1. Deactivate your eSIM from the device settings of your original device
2. Login to My M1+ app and head to More > SIM management in your original device to retreive the eSIM QR code
3. Redownload your eSIM profile by going to the device settings page on your new device and select "Add data/mobile plan"
4. Scan the QR code from your original device through your new device
5. If you have difficulty getting the QR code, you may call 1627
Charges will apply and will be incurred in your next bill cycle.
What should I do if I lost my phone? You will need to replace your current eSIM profile.
1. Navigate to the More tab to the 'SIM management' option.
2. Scroll to the FAQ section at the bottom and look for 'What if I lost my phone?'. You may follow the steps provided there to request for an eSIM replacement
I am moving, how can I request a service relocation? 1. Ensure that you are logged in with your M1 ID, select your Fibre service
2. Navigate to the More tab to the 'Service relocation' option
3. Follow the steps under the 'Planning a move?' section
Please note that charges will apply.
Can I schedule a House call or Repair/Replacement/Relocation of my terminal point (TP)? 1. Ensure that you are logged in with your M1 ID, select your Fibre service
2. Navigate to the More tab to the 'View/Request appointments' option
3. Tap on 'Request appointment' and follow the steps
Please note that charges will apply.
How can I modify/cancel my Fibre appointment? 1. Ensure that you are logged in with your M1 ID, select your Fibre service
2. Navigate to the More tab to the 'View/Request appointments' option
3. Find the scheduled appointment and tap on 'Cancel appointment' or 'Update appointment' and follow the steps
Please note that:
1. Charges may apply for appointment modification or cancellation
2. Appointments can be modified/cancelled up to 2 working days prior to the scheduled date
3. Not all appointments will be eligible for modification and cancellation
How can I change my Fibre service contact number? 1. Ensure that you are logged in with your M1 ID, select your Fibre service
2. Navigate to the More tab to the 'Personal information' option
3. Tap on the current Fibre service contact number to edit.
