Why should I subscribe to M1 Fibre Broadband?

M1 offers dependable service with high-speed internet, advanced router options featuring the latest Wi-Fi standards, and excellent 24/7 customer service and technical support via our dedicated hotline (1627).

Why do I need Fibre Home Broadband?

Enjoy high speeds of up to 10 Gbps for all your surfing needs. With the increasing availability of high bandwidth applications such as HD video streaming, M1 Fibre Home Broadband provides the speed necessary to meet your needs.

Am I eligible to sign up?

To sign up for Fibre Home Broadband, your premises need to be either Home Reached or Home Passed and Ready for service according to NetLink Trust. To check for service availability, call the NetLink Trust Hotline at 6563 4273.

In order to check for eligibility to sign our 3, 6, 10Gbps plans, you may check your address here.

I do not have a fibre optic termination point installed at my home yet, what can I do to sign up for M1 High Speed Fibre Broadband?

If your premises are certified ready for service by NetLink Trust, M1 can help arrange for the fibre termination point to be installed by NetLink Trust's contractors when you sign up for any of our High Speed Fibre Broadband plans.

Are there any monthly bandwidth caps or data usage limitations for M1 Fibre Broadband?

No, all plans come with unlimited data usage.

Can my existing wireless router be used for Fibre Broadband?

Yes, you can connect your existing wireless router to the Optical Network Terminal (ONT). However, depending on your speed plan and home setup, you might need a higher performance router for a better experience. M1 offers a range of wireless routers that you can purchase at exclusive prices.

What routers are offered with M1 Fibre Broadband? (Basic/Wi-Fi Mesh/Performance)

For a full list of routers offered by M1, please refer to Home Broadband Deals Promotion Singapore | M1.

Must I sign up for M1's Fixed Voice service when signing up for the broadband plan?

You can opt to sign up for the free M1 Fixed Voice service if you like, but it is not required. You can enjoy this service by using a standard RJ-11 phone cable to plug your home phone into the Optical Network Terminal (ONT), which will be installed by M1 upon signing up for Fibre Broadband.

What is the price for M1 Fibre Broadband during and after the promotional period?

All discounted pricing shown is effective for 24 months. To continue enjoying the discounted pricing, we recommend recontracting with us once you have completed at least 20 months of the 24-month contract.

Are there any other charges involved in signing up for M1 Fibre Broadband?

For full details, please refer to Fibre Broadband.

How long does it take to activate my Fibre Broadband?

It will take approximately 7 working days to activate your Fibre Broadband, subject to the availability of dates for installation or activation of service provided by our third-party provider, NetLink Trust.

How do I change my installation appointment?

You can modify your Optical Network Terminal (ONT) installation appointment via the M1+ App.

I require technical assistance for my Fibre Broadband connection.

If you are facing connectivity issues, you can reach out to our technical support team by calling 1627.

Alternatively, you can request a house-call appointment through the M1+ app (under “More” tab > “View/Request appointments”)

I am currently subscribed to M1 Fibre service. Can I continue using it at my new home if it is fibre ready and ready for service?

Yes, you can submit a relocation request via the M1+ App.

Do I need to give M1 advance notice for relocation of my fibre service?

Yes, please inform us of your relocation request 2-3 weeks in advance, as appointment slots are subject to availability.

Are there any charges for relocation of my fibre service?

A relocation charge of $61.04 will apply, in addition to any installation charges (if applicable) for your new premises.

Does M1 practice any network management activities?

No, M1 does not practice network management for any of our Fibre plans. However, other factors may affect download speed and the delivery of internet traffic. Some of these factors include:

• The broadband device/equipment used
• The load on local/international websites (the number of other people online and network-associated traffic)
• Your computer network configurations and software you're running, such as Outlook or Internet Explorer
• Your type of internet connection (wired LAN or wireless connection)
• The number of people your broadband connection is shared with
• Viruses, spyware, and file-sharing software

What is the typical download speed?

Please refer to the Typical Speeds page on our website.

I cannot access the internet. What can I do?

Perform a power cycle on the Optical Network Terminal (ONT) and router by switching off the power supply and switching it back on after 5 minutes.

For routers and Wi-Fi mesh troubleshooting, please refer to the following support channels:

How do I check my recontract eligibility?

You can check your recontract eligibility via the M1+ App.

I'm an existing M1 Home Broadband customer. Can I upgrade to higher speed Fibre Broadband?

You can recontract to a higher speed fibre broadband plan as long as you meet the eligibility requirements for recontracting.

How do I activate my add-on?

You can activate your add-ons via the M1+ App.

What add-ons are available?

You can check the available add-ons via the M1+ App.

What is the difference between our existing 2Gbps and new 2.5Gbps plan?

The 2.5Gbps plan provides a true download speed of up to 2.5Gbps and upload speeds of up to 1.25Gbps.

What is the typical download speed for 2.5Gbps?

Please refer to the Typical Speeds page on our website.

Does the 2.5Gbps plan come with any router?

We offer multiple router options for you. Please refer to Home Broadband Deals Promotion Singapore | M1.

Why aren't all routers available for the 2.5Gbps plan?

To ensure an optimal experience, M1 continuously seeks out the best-value routers that are most suitable for our plans.

How many ONT ports are available with the 2.5Gbps plan?

The 2.5Gbps plan includes one ONT port capable of 2.5Gbps.

What is the ONT model for the 2.5Gbps plan? Is it the same as the 1Gbps plan?

No, the ONT model for the 2.5Gbps plan is different from the one used for the 1Gbps plan. The 2.5Gbps plan includes the Huawei HG8240N ONT.

I am an existing customer on 1Gbps recontracting to 2.5Gbps. Do I need a new ONT?

Yes, upgrading to a new ONT and router is essential to enjoy speeds up to 2.5Gbps. Our team will contact you to schedule an ONT installation appointment after the recontract process is complete.

1. What are M1’s new high speed plan offerings?

M1’s latest high-speed plans, offering up to 10Gbps, utilize the XGSPON fibre broadband standard. Plans that support speeds up to 2.5Gbps operate on the GPON fibre broadband standard. The XGSPON standard represents the most advanced technology available for residential homes.

2. How does XGSPON compare to GPON?

XGSPON offers faster speeds of up to 10Gbps compared to GPON's 2.5Gbps and is built to handle higher data traffic, making it more suitable for future demands.

3. What is XGSPON standard?

XGSPON (10 Gigabit Symmetric Passive Optical Network) is a next-generation fibre broadband technology that delivers symmetrical speeds of up to 10Gbps for both uploads and downloads.

Benefits of XGSPON include:

•   Ultra-Fast Speeds: Delivers higher broadband speeds ideal for bandwidth-intensive applications.

•   Increased Capacity: Supports more users and devices simultaneously

•   Reduced Latency: Enhances response times for smoother online experiences.

4. What can I use XGSPON plans for?  

Here are some ways XGSPON can enhance your digital experience at home:

•   Seamlessly connect multiple users and devices for activities like remote learning, gaming, and streaming.

•   Power smart home technology with ease.

•   Connect IoT devices and appliances without lag.

•   Support demanding gaming applications with minimal latency.

•   Enable smooth, fast uploads and downloads of large files.

•   Boost productivity for remote work, including cloud storage and server access.

5. How will the XGSPON connection be installed?

XGSPON connection is installed like the regular GPON connection which involves running Fibre optic cables to your premises and setting up an ONT (Optical Network Terminal). Our M1 technician will be coming down to your place to ensure proper installation and optimal performance.

6. How can I achieve XGSPON speeds? Why am I not able to achieve XGSPON speeds?

To get XGSPON speeds of up to 10Gbps, you'll need the following:

•   M1’s XGSPON plan at 3Gbps or higher

•   XGSPON-compatible ONT (Optical Network Terminal) issued M1

•   Compatible router on Wifi 7 (802.11be) standard

•   Devices (e.g. mobile phones and computers/laptops) capable of supporting XGSPON speeds. To make the most of a 10Gbps connection on a laptop or computer, you need a 10Gbps network adapter and a CAT6 cable. Speed will still be dependent on the end device's capacity and specifications.

Devices that are connected wirelessly are subject to several factors, including:

1.  Signal Strength: The distance between the device and the router, as well as physical obstacles (like walls) that can weaken the signal.

2.  Interference: Other electronic devices (such as microwaves and Bluetooth devices) can interfere with the Wifi signal.

3.  Network Congestion: The number of devices connected to the same network can slow down the connection, especially during peak usage times.

4.  Environmental Factors: Physical barriers, such as floors, mirrors and walls, can affect Wifi performance.

5.  Device Compatibility: Devices must support the same WiFi standards (e.g., 802.11ac or 802.11ax) to achieve optimal performance.

A wired connection is better optimized to take full advantage of our XGSPON plans compared to a wireless connection.

7. Does XGSPON improve my Wi-Fi speed?

XGSPON boosts your internet capacity, but actual Wi-Fi speeds depend on factors such as your router model, device compatibility (Wi-Fi 5/6/6E/7), and environmental conditions like interference or distance from the router. 

8. What standard of router do I need for XGSPON?

•   To fully benefit from XGSPON:

•   Use a Wi-Fi 6, 6E, or 7 router with a 10 Gigabit Ethernet port.

•   Ensure your router supports at least a Gigabit or higher WAN input.

9. Why am I not getting 10Gbps on Wi-Fi?

Your actual broadband speed depends on the plan you've subscribed to. In addition, Wi-Fi has inherent physical and technical limitations:

•   Most wireless devices are not capable of reaching 10Gbps due to protocol constraints.

•   For optimal speed performance, a wired connection using a 10G Ethernet port is recommended.

10. How can I improve my XGSPON Wi-Fi experience?

•   Position your router in a central, open area of your home.

•   Consider using a Wi-Fi mesh system for wider coverage in larger spaces.

•   Reduce interference from walls and other electronic devices. 

•   Keep your router’s firmware up to date.

•   Use wired Ethernet connections for high-bandwidth devices when possible.

11. What devices support the highest Wi-Fi speeds with XGSPON?

•   Laptops and smartphones equipped with Wi-Fi 6E or Wi-Fi 7

•   Gaming consoles that have Gigabit Ethernet ports for wired connections

•   Smart TVs and streaming devices that support the latest Wi-Fi standards

12. Can I use my old router with XGSPON?

Yes, but it may bottleneck your speed. Older routers (Wi-Fi 4 or below) can’t handle the high throughput XGSPON offers. Upgrading to a newer router is recommended to fully maximize your connection.

13. Does XGSPON affect latency for gaming or video calls?

Yes, in a positive way. XGSPON provides lower latency and more stable connections, which helps ensure smoother gameplay and clearer video calls, even when multiple devices are connected.

14. Do I really need XGSPON for basic internet use? 

XGSPON brings a significant advantage especially for households with multiple users, smart home devices, or remote work needs. It delivers faster speeds, greater reliability, and is built to handle the increasing demands of future digital lifestyles, making it a smart investment even beyond basic use.

15. How do I confirm if my laptop or computer is capable?

For Mac: Spotlight - Network Utility - Info Tab - select Ethernet on the drop down list - check Link Speed

For Windows:  Device Manager - Network Adapter - Select the Adapter - Properties - Advanced - Speed and Duplex

16. Is my address ready for XGSPON plans?

M1's XGSPON plans are available islandwide.

17. Are there data caps with XGSPON plans?

M1 Fibre Broadband plans offer unlimited data thus there is no cap.

18. What should I do if my XGSPON connection has issues?

Start by checking your equipment and connections, and try steps like restarting your devices. If the issue persists, contact us at 1627 and reach our Tech Support team. They will guide you through basic troubleshooting steps to help resolve the problem. If the issue remains unresolved, further advice or onsite support may be arranged.

19. What is Wifi 7 (router) and what are the advantages of it?

Wifi 7, also known as 802.11be, is the latest wireless standard that offers significantly faster speeds, improved capacity, and reduced latency for home networks. It supports multiple devices simultaneously without compromising performance, making it ideal for smart homes and streaming.

20. What is the typical speed for XGSPON plans?

Please refer here for the typical speed for XGSPON plans.

21. How can I sign up for M1 XGSPON plans?

You can sign up for M1 XGSPON plans at any of our M1 Shops or via our online shop here.

22. Why is my location not ready to sign up or recontract on new high speed XGSPON plans?

We are actively working to upgrade our network to support new high-speed XGSPON plans. Our priority is to ensure comprehensive testing and maintain network stability before rolling out the service to specific locations. As we progress with these upgrades, we will enable access to XGSPON wherever possible.

Alternatively, you may opt for our available 2.5Gbps/1Gbps plan.

23. How can I upgrade to XGSPON plans as an existing M1 Fibre Broadband customer?

You can check your recontract eligibility through the M1+ App. If you're eligible, you can verify if your address is ready for XGSPON using this link (https://shop.m1.com.sg/home-broadband) before selecting an XGSPON plan to recontract online or at any M1 Shop.

24. Are there upgrade options for XGSPON plans?

If you are on an XGSPON plan, you can upgrade to a higher speed tier through the M1+ app.

You can check your upgrade eligibility via M1+ App.

1. What is an ONR?

ONR is only offered as an option with our high-speed (XGSPON) plans. An ONR (Optical Network Router) is a device that combines the functions of a modem (ONT) and a Wi-Fi router into one. It connects your home to the fibre broadband network and also provides Wi-Fi, so you don’t need a separate router. This device can also take the internet signal from the ONT and distributes it throughout your home or office through Ethernet cables.

M1’s XGSPON ONR model is Huawei HN8255X6s-8X.

2. How do I know if I am on an ONR plan and modem?

You can check the M1+ app to see if your Fibre Broadband bill plan is listed as “Integrated HomePac.” If it is, you’re on an ONR plan. You can also check the model printed on your modem. XGSPON ONT model is OptiXstar HN8250Ts-20, while our XGSPON ONR model is HN8255X6s-8X.

3. Is my home suitable for ONR?

• Check the position of your home’s Fibre Terminal Point (TP). ONR works best in homes where the TP (terminal point) is not enclosed in a cabinet.
• Need wider Wi-Fi coverage using Wi-Fi mesh? ONR may not be suitable for larger homes.

4. I am on an ONR plan, can I change to plan with ONT?

You will not be able to change to an ONT plan. However, you can plug in a wireless router to 1 of ONR’s LAN ports, like an ONT with router setup.

5. I am on an ONR plan, can I change to another ONR plan?

No, we currently offer only one ONR plan — the Integrated HomePac 10Gbps, which is our highest-speed option.

6. I am currently using an ONR, can I change to ONT?

You will not be able to change device an ONT. However, you can plug in a wireless router to 1 of ONR’s LAN ports, like an ONT with router setup.

7. With an ONR do I still need my existing ONT?

No, an ONR replaces the need for a traditional modem in fibre networks. It acts as the modem for fibre connections.

8. What are the differences between ONR and ONT + Router?

A separate router can provide advanced features (example guest networks) and more options for network customization.

9. What is the router specifications of the ONR?

XGSPON ONR model Huawei HN8255X6s-8X provides one 10GE port, four GE ports, two POTS ports, one USB port and 2.4GHz&5GHz Wi-Fi 6 function.

10. Can I use my own router with the ONR? Can I use ONR with a WiFi 7 router or wifi mesh solution?

Yes, you can connect your router to the ONR:

• Connect your router to one of the ONR’s LAN ports – ideally the 10Gbps port (labeled as "10GLAN") for best performance.
• Disable the ONR’s wireless router function by pressing the “WLAN” button.

11. My internet isn’t working, what should I check first?

• Power: Ensure the device is plugged in and power LED is on.
• Status LEDs: Look for any red or blinking error indicators.
• Fibre Cable: Check that the fibre is securely inserted and not bent or damaged.
• Wi-Fi: Ensure devices are connected to the correct network.

12. My Wi-Fi signal is weak or slow. What can I do?

• Reboot the device
• Change Wi-Fi channel
• Reposition the device away from interference (eg, appliance like Microwave which can affect the signal.)
• Update firmware (if available)

13. I am facing connectivity issues, how to troubleshoot my ONR?

Please refer to guide here. If issues persist, contact M1 at 1627 and select technical assistance.

14. Can I change the Wi-Fi name and password for ONR?

Yes, log into the web interface and navigate to the wireless settings to change the SSID and password. Please refer to guide here. 

15. My device is overheating, what should I do?

Ensure good ventilation (no stacking or covering). Place in a cool, open area. If overheating persists, contact M1 at 1627 and select technical assistance.

16. Can I use the ONR's WiFi simultaneously with my external router to have 2 WiFi networks?

To ensure optimal wireless performance and minimize potential network conflicts, it is recommended to disable the Wi-Fi functionality on the ONR when using a dedicated wireless router.

Running Wi-Fi on both the ONR and your external router can lead to overlapping channels and reduced signal quality. For a stable connection, please disable the ONR’s Wi-Fi and use only your router for wireless access. 

I have signed up M1 Fibre Broadband Plan with ASUS ZenWiFi BT10 WiFi Mesh, how do I redeem the free Sonic PC Game?

Upon successful new sign up installation or recontract, customer may redeem the free Sonic X Shadow Generations PC Game via https://www.asus.com/sg/events/infoM/activity_ASUSxM1 .

Who is eligible for the free Sonic x Shadow Generations PC Game?

Free Sonic X Shadow Generations PC Game is only applicable to customer who signed up or recontract for any M1 Fibre Broadband Plans with ASUS ZenWiFi BT10 Wifi Mesh. Available for online and M1 Shop transaction.

3Gbps with top-up of ASUS ZenWiFi BT10 Wifi Mesh
6Gbps with top-up of ASUS ZenWiFi BT10 Wifi Mesh
10Gbps with selection of free ASUS ZenWiFi BT10 Wifi Mesh

Promotion is valid till 6 February 2025