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Terms and Conditions


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Rental of Devices


  1. Customers who rent devices from M1 are required to keep such devices in good condition in accordance with the instructions given. M1 will remain the owner of the rented device at all times. Customer must not modify or allow anyone to modify the rented device. The following charges apply in relation to the rented device:
    Types of Mobile Broadband Device & Charges Charges (including GST)
    Type of Lost or Damaged Rental Device 1st MonthM 2nd Month 3rd Month 4th Month 5th Month 6th Month & above
    3G USB Stick $58.00 $58.00 $58.00 $48.00 $48.00 $38.00
    4G USB Stick $258.00 $258.00 $258.00 $238.00 $218.00 $208.00
    3G Router $208.00 $208.00 $208.00 $188.00 $178.00 $168.00
    4G Router $388.00 $388.00 $388.00 $358.00 $328.00 $318.00
    For Each Lost or Damaged Rental Device Component $10.00
    Swap/ Upgrade Fee per Rental Device $10.00

  2. The Customer shall return the rented device in good working condition to M1 within 7 days of termination of the M1 Mobile Broadband service by M1, failing which the device shall be considered as lost and customer shall be liable to pay the relevant charges as stated in Clause 1 herein to M1. If customer chooses to terminate the M1 Mobile Broadband service and the device has been procured on a rental basis, the termination shall only be effective upon return of the rented device in good working condition to M1, as determined by M1.

  3. To change/re-contract an existing Mobile Broadband plan with a rented device to any of M1's non-Mobile Broadband plans or any other M1 Mobile Broadband plans which do not come with a rented device, return of the rented device in good working condition to M1 is required before such plan change will be effective.

  4. All devices rented to customers by M1 are covered under and subject to the terms of warranty from the relevant manufacturers. M1 is not responsible for any defects of the device due to manufacturer's or customer's fault and if applicable, any hardware which customers may have connected to the Device.

  5. M1’s General Terms and Conditions published at are deemed incorporated herein and shall apply to this contract. In the event of any conflict or inconsistency, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1 to the fullest extent permissible under applicable laws.